LEARNPRO EFIRESERVICE LIMITED

FireWatch Cloud

FireWatch is the UK’s leading FRS Enterprise Resource Management platform, developed with the fire service to optimise human and operational planning. It gives managers a connected view of resources, boosting efficiency and readiness. Optional modules cover HR, time, payments, operational availability, training, assets, fleet, and health & safety.

Features

• Core HR management: contracts, recruitment, appraisals, documents
• Workforce scheduling, leave management, absence, and WTD compliance
• Live mapping, duty planning, alerts, and multi-channel notifications
• Training, qualifications, and competency record management
• Safety event workflows, case files, and occupational health records
• Asset auditing, testing, defect reporting, servicing, and fuelling
• Stock control, requisitions, audits, QR codes, and printer integration
• Secure access via SSO, Teams, and SharePoint Online integration
• Automatic data transfer between FireWatch, LearnPro, and pdrPro
• Voice or plain-English interaction with system data and functions

Benefits

• Reduces duplication, manual work, and multiple system logins
• Delivers a single, complete operational view across services
• Improves coordination of people, skills, and assets
• Reduces risk through automation and streamlined workflows
• Supports compliance with regulations, audits, and risk plans
• Provides secure, resilient access anytime via UK-hosted cloud

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jadep@learnprogroup.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

451271939850826

Contact

Jade Pullan
07474377366
jadep@learnprogroup.com

About your service

• Service categories:

  Applications

  Enterprise resource management

  • Payroll management
  • Order management and orchestration
  • Enterprise performance management
  • Asset life-cycle management

  Financial

  • Travel and Expense Management Applications

  Human capital management

  • Core Human Resources Applications
  • Talent Management Applications
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: There are no constraints to our service.
• System requirements:
  • Works on all major browsers
  • App supports iOS/Android versions aligned with Apple and Google

User support

• Email or online ticketing support: Yes
• Support response times: SLA Targets: ; ; Critical: Response ≤ 4 hours; workaround ≤ 2 days; permanent resolution ≤ 10 days. ; ; Major: Response ≤ 2 days; workaround ≤ 10 days; permanent resolution ≤ 6 months. ; ; Minor: Response ≤ 5 days; resolution ≤ 9 months. ; ; Standard HelpDesk hours are Mon-Fri 9am-5pm excluding Bank holidays.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Tiered Support Model: ; ; 1st Line: Customer’s internal team or nominated Super Users, trained to handle routine queries and raise tickets via our HelpDesk. ; ; 2nd Line: Customer Support Team – provides user assistance, investigates application/platform tickets, and captures feature requests. ; ; 3rd Line: Technical and Development Teams – resolve complex, environment‑specific, or code‑level issues, including integrations and infrastructure. ; ; The levels of support detailed above are included in the Annual Subscription. Additional support can be provided at an additional cost. ; ; Customer Experience and Commercial Account Management is included.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide a comprehensive training programme to support successful adoption of the service. Online sessions are available, tailored to your organisation’s needs. Clear, structured training manuals and user documentation are supplied to help users learn at their own pace and provide ongoing reference. ; ; Our approach follows a TraintheTrainer model. Nominated staff gain indepth knowledge of the system, build confidence, and then deliver tailored training to the wider end-user community. This ensures long-term sustainability, flexibility, and the ability to adapt training materials to reflect your organisation’s processes and terminology. ; ; In addition, consultancy support is available to assist with onboarding, configuration, and best practice use of the service. This ensures that both trainers and end users are well prepared to make effective use of the platform from day one.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: A backup of data can be provided at the end of the contract.
• End-of-contract process: Data Access ; ; The supplier can supply database backups of customer data at any time on request. The standard format for database backup files is Microsoft SQL Server .bak which can be restored to an ‘on premise’ SQL Server instance or Azure SQL Managed Instance for retention/analysis/migration by the customer after the hosting contract has expired. ; ; Data Migration ; ; The supplier can provide chargeable consultancy services to assist customers with any specific requirements to extract/transform the application data to other formats and/or assist any new supplier with data migration. The scope of any work will be defined/agreed with the customer along with the effort required. Custom data migration work must be requested by the customer while the hosting service is still active and with sufficient time for the supplier to complete the work before the termination date. ; ; Data Destruction ; ; The supplier can confirm erasure/destruction of all customer data on request and/or on termination of the service.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile application is designed to provide selfservice functionality and manager approval capabilities across the various system modules. ; ; The web application offers similar functionality, with additional departmental and organisationwide capabilities across the system modules.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The service interface provides management and planning capabilities across HR, Availability/Time, Training & Development, Fleet & Asset Management and Health & Safety ; ; Standards based App and Web design ; ; Web elements are built using standard, accessible design techniques and controls. ; ; Ensures predictable behaviour across devices and compatibility with assistive technologies. ; ; Developed to meet WCAG 2.2 Level AA accessibility standards, as required by UK Government accessibility regulations. ; ; Ongoing compliance is monitored as part of our continuous development lifecycle.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Our internal UX team uses a combination of automated and manual testing to identify and address accessibility issues, including: ; ; Lighthouse (Microsoft Edge / Google Chrome developer tools); ; ; WAVE Evaluation Tool (third party accessibility testing plugin); ; ; A11Y Colour Blindness Simulator (third party empathy testing plugin); ; ; Manual and visual checks against WCAG 2.2 AA guidelines. ; ; If accessibility issues are identified in real world use, we follow our standard SaaS Agreement maintenance process: ; ; 1. Issues are logged via the Supplier's online customer support portal and categorised by severity and type. ; ; 2. Supplier works directly with the customer to confirm the impact, provide interim workarounds where possible, and schedule permanent fixes or enhancements. ; ; 3. All fixes are delivered in line with Supplier software maintenance and release processes.
• API: Yes
• What users can and can't do using the API: We provide a selection of specific APIs for different purposes across our specialist Fire & Rescue Enterprise Resource planning platform to support system interoperability and data exchange. The APIs are Swagger based and self-documented.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: FireWatch provides extensive administration options that allow each customer to tailor the system to their organisational needs. Buyers can configure dropdowns, payment rules, activity, sickness and holiday descriptions, post information, modules, training courses, qualification names, and skill expiry/refresh periods and many other areas. This ensures the system reflects local policies, terminology, and operational structures. ; ; Customisation is achieved through builtin administration tools accessible via the web interface. Authorised administrators can make changes directly without the need for code development. ; ; Customisation rights are typically granted to nominated system administrators within the buyer’s organisation. End users benefit from the tailored experience without requiring technical input. The supplier provides guidance and support for more complex configurations to ensure changes remain aligned with best practice and contractual requirements. ; ; This approach enables each buyer to adapt the platform to their specific operational context while maintaining the resilience, security, and compliance of the standard Azurehosted service.

Scaling

• Independence of resources: The system is hosted on Microsoft Azure, which provides elastic scalability and resource isolation to ensure performance is not impacted by demand from other customers. Each buyer is provisioned with a dedicated environment, meaning their data and processing capacity are isolated from other tenants. This helps to prevent cross-customer contention and ensures consistent service levels. ; ; Azure’s infrastructure can scale resources to meet demand, with monitoring/load balancing in place to maintain availability and responsiveness. The supplier also applies performance management practices, including capacity planning, proactive monitoring, and service optimisation, to ensure that each environment operates reliably even during peak usage.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Other
• Other data at rest protection approach: AES-256 encryption applied by default to all data (databases, storage, and backups). ; ; Transparent Data Encryption (TDE) protects SQL databases, logs, and backups. ; ; Azure Storage Service Encryption (SSE) secures all file, blob, and table data automatically.
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Data can be exported either via a secure connection to their replicated SQL Database with their chosen tool (such as PowerBI) or via reports built within the application.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • Excel/ZML
  • PowerPoint
  • HTML
  • Text
  • RTF
  • DBF
  • JSON
  • DIF
  • SYLK
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: The hosting environment will be implemented leveraging the extensive resilience and security features available in Microsoft Azure and industry standard data security techniques including, but not limited to: ; ; Dedicated VNets, VMs and SQL databases,; ; Azure Application Gateways and Load balancers, ; ; Azure Network Security Groups for VNets and VMs,; ; Azure VNet Firewalls,; ; Azure DDoS Protection, ; ; Azure VPN Gateways,; ; Azure Monitor, Metrics and Insights, ; ; Microsoft AntiMalware for Azure,; ; Microsoft Defender for Cloud, ; ; Microsoft Entra SSO/MFA,; ; Data encryption at-rest and in-transit.

Availability and resilience

• Guaranteed availability: The supplier’s platform does not include a guaranteed level of service although they operate with a planned uptime minimum target of 99.95% and existing cloud-hosted customers are currently operating at 100% planned uptime.
• Approach to resilience: The supplier uses a load-balanced topology at the application and web tiers coupled with a high availability Azure SQL Managed Instance for the database tier. Application data and Virtual Hard Disks are continuously replicated across separate Microsoft data facilities within the UK South region providing a highly available and resilient platform.
• Outage reporting: Via alerts and based on incident recording and monitoring reporting outputs.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Other
• Other user authentication: Microsoft Entra ID (SSO/MFA).
• Access restrictions in management interfaces and support channels: Direct connections from the Supplier’s local area networks are facilitated and restricted using secure Azure VNet peering, Azure Network Security Groups and Firewalls for support and maintenance tasks. Access to management interfaces and support channels is further restricted using role-based access control (RBAC), ensuring users are granted only the minimum privileges required for their role. Administrative access is performed using separate, dedicated admin accounts with enhanced authentication controls, and all privileged access is logged and monitored to support audit and security oversight.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials
• Information security policies and processes: We are ISO27001 certified, following the processes and policies documented in our information security Management system . ; ; To ensure polices are followed, our system is independently audited on a yearly base; staff receive mandatory training (annually) on policy objectives in line with this standard. ; ; Any information security issues are reported directly to the security officer, who initiates a response plan. This plan includes risk assessment, registration in the central risk register, and appropriate mitigation actions based on the severity level.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All changes to systems and configurations are subject to documented change control procedures including risk and security impact assessment, approval, version control, implementation, testing, and post-implementation review, with full audit trails maintained. ; ; Service components, including infrastructure, platforms, applications, and security controls, are uniquely identified and recorded within controlled configuration records and asset registers, enabling full traceability throughout their operational lifetime from introduction to retirement. ; ; Changes are assessed for potential security impact as part of a mandatory impact analysis, considering confidentiality, integrity, and availability risks, dependencies between components, and compliance with applicable ISO 27001 controls.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Vulnerabilities are assessed for potential impact to confidentiality, integrity, and availability and are prioritised based on risk, exploitability, and business impact, with remediation actions tracked through to closure and supported by audit evidence. ; ; Potential threats to our services are identified through continuous monitoring of trusted threat intelligence sources, including vendor security advisories, NCSC guidance, CVE and vulnerability databases, and security mailing lists, alongside internal monitoring and audit activities. ; ; Patch deployment timescales are risk-based, with critical and high-risk vulnerabilities addressed as a priority and deployed in accordance with defined service levels following testing and approval to minimise operational impact.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: The hosting environment is monitored with reference to relevant security baselines and alerts reviewed daily and a work item logged in our internal DevOps system for investigation if any suspicious activity is detected. Any relevant logs/data are attached to the work item for investigation and audit purposes. Suspicious activity is also reported to the IT Manager who reviews all incidents to identify potential attack/threat trends for remedial action and reports results to Senior Management. Customers are notified of any unusual or anomalous activities identified and any potential security events will be managed as defined in our Incident Response process.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: The Supplier operates a documented Security Incident Response process aligned with ISO 27001, with pre-defined procedures for common incident types such as unauthorised access, malware, data loss, and denial of service. Users report suspected incidents directly to a designated Incident Handler via clear, accessible guidance. Incidents follow a defined lifecycle covering identification, assessment, containment, eradication, recovery, and post-incident review. Formal incident reports are produced for security incidents, capturing impact, actions taken, and outcomes, and are used to support internal review, customer communication where required, and continual improvement.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QMS International
• ISO/IEC 27001 accreditation date: Wednesday 1 November 2023
• What the ISO/IEC 27001 doesn’t cover: All security controls that are relevant for our software are included in the scope of the certification.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: You do not have a current and valid Cyber Essentials Plus certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
• Other security certifications: Yes
• Any other security certifications:
  • Hosting Partner (Strategies Limited) has ISO27001 certification
  • Datum UK (data centre used by Strategies) has ISO/EC27001 certification

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jadep@learnprogroup.com. Tell them what format you need. It will help if you say what assistive technology you use.