SAPPHIRE TECHNOLOGIES LIMITED

Automated Compliance Management

Vanta is an automated compliance tool used to reduce manual efforts on attaining and maintaining specific compliance frameworks

Features

• Automated compliance
• Vulnerability detection
• Support for frameworks such as SOC 2 and ISO 27001
• Continuous governance
• Risk and compliance (GRC)
• Vendor risk management
• Questionnaire automation
• Device and server monitoring
• Employee onboarding
• Policy management

Benefits

• Automated compliance
• Vulnerability detection
• Support for frameworks such as SOC 2 and ISO 27001
• Continuous governance
• Risk and compliance (GRC)
• Vendor risk management
• Questionnaire automation
• Device and server monitoring
• Employee onboarding
• Policy management

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@sapphire.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

451560912874211

Contact

Katie Smith
0845 58 27001
info@sapphire.net

About your service

• Service categories:

  Applications

  Supply chain management

  • Logistics and transportation management
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Equipment maintenance is handled by hosting providers. Vanta is a multi-tenant environment and does not provide dedicated infrastructure documentation. Only supported and vendor-patched software is used. System availability is supported by regular monitoring, backups, and a documented business continuity plan.
• System requirements: Cloud-based platform, requires valid email, SSO supported, no hardware needed.

User support

• Email or online ticketing support: Yes
• Support response times: Our Helpdesk is open for In-hours support from 08:30 till 17:00 Monday to Friday, excluding UK public holidays (England and Wales). Customers with Out-of-hours support contracts may raise Priority 1 calls only, outside these times.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Level 1 - Sapphire Help Desk The first point of escalation should always be the Sapphire Help Desk and escalation must be separate from the initial call to log the fault. The Cloud customer must obtain a case reference number for the fault. Level 2 - Sapphire Professional Services Manager This is the second point of escalation in the event of the Help Desk being uncontactable or an increase in call priority being required. The Cloud customer should quote the case reference number provided. Level 3 - Head of Security Consultancy This is the third point of escalation in the event of the Manager being uncontactable or a further increase in call priority being required. On-site support for deployment, data gathering, etc please contact Sapphire for a bespoke quote.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: A valid email address is required to establish an account. New users receive a unique, time-limited link via email for initial login, allowing them to set a password. Access is provisioned based on role and documented requests, and users must sign a confidentiality agreement before accessing customer data or production systems. Training and support are provided during onboarding, and documentation is available online.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Customer data is deleted within 365 days of contract termination. Access is promptly revoked upon contract termination or expiration. Data is retained and destroyed based on our data retention policy and customer request. We can assist in providing necessary data from Vanta if needed.
• End-of-contract process: Customer data is deleted within 365 days of contract termination. Access is promptly revoked upon contract termination or expiration. Data is retained and destroyed based on our data retention policy and customer request. We can assist in providing necessary data from Vanta if needed.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Customers can retrieve their data from the Vanta Trust Management Platform via the web application, including reports, templates, and dashboards. Upon contract termination, access is revoked, and data is deleted within 365 days. Vanta can assist in providing necessary data if needed, and users may request access to, or deletion of, their data by contacting privacy@vanta.com.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Customers interact with the platform through a web browser or API, can retrieve compliance reports, and receive alerts for failed tests or expiring evidence.
• Accessibility standards: None or don’t know
• Description of accessibility: Users must only access Vanta proprietary and customer information as required for their job duties and must not share passwords or accounts. Use of non-approved devices, introducing malicious software, unauthorised operating systems, or interfering with other users is prohibited. Personal use of company assets is allowed within reason, but prohibited application categories are blocked. Access is role-based, provisioned and revoked by authorised administrators, and all actions must comply with Vanta's security and data management policies.
• Accessibility testing: Interface testing is performed through third-party penetration tests, which include assessments of both user-level and management-level interfaces. Testing covers authentication, authorisation, data integrity, and session management. Testers use dedicated accounts to simulate user and admin roles, and findings are remediated prior to production. Automated and manual tests are conducted to ensure secure and functional interfaces.
• API: Yes
• What users can and can't do using the API: Yes. API access is available at https://developer.vanta.com/.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Customers can manually upload or link to documents and evidence, define SLAs on provided evidence, and select technical integrations at their discretion. Vanta supports integrations with various systems such as cloud providers, HRIS, databases, version control, task trackers, MDM, and the Vanta Agent. Technical integrations and evidence management are performed by the customer based on their needs.

Scaling

• Independence of resources: Vanta leverages AWS cloud infrastructure with multi-zone high availability, enabling dynamic scaling of resources to meet demand. Capacity and system storage are continuously monitored, with automated alerts to operations personnel when thresholds are exceeded. This allows for rapid response and resource adjustment, ensuring service levels are maintained and users are not impacted by other users’ demand. Service level agreements guarantee 99% uptime.

Analytics

• Service usage metrics: Yes
• Metrics types: Service metrics include monthly uptime as specified in our SLAs, with real-time availability monitored and reported on our status page. Recovery Point Objective (RPO) is 12 hours and Recovery Time Objective (RTO) is 6 hours. Additional metrics include weekly vulnerability scans, percentage of compliance tests passing, and incident response times. Metrics are reviewed by management and reported quarterly.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Vanta

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with CSA CCM v4.0
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users can export their data via the Vanta API, which supports integration and metrics creation. Administrators can also export audit logs, including access management and activity logs. Reports related to customer workspaces are available for retrieval through the Vanta Trust Management Platform web application.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Vanta guarantees 99% uptime for its services. Recovery Time Objective (RTO) is 6 hours and Recovery Point Objective (RPO) is 12 hours. Real-time availability is continuously monitored and reported at https://status.vanta.com/. Automated daily backups, high-availability architecture, and annual disaster recovery testing support these commitments. Fee credits are available if uptime commitments are not met; details are at https://www.vanta.com/legal/sla.
• Approach to resilience: Vanta leverages AWS's multi-region, multi-availability zone architecture for high availability and geographic redundancy. A documented business continuity and disaster recovery plan is tested annually, with an RTO of 6 hours and RPO of 12 hours. Continuous monitoring, regular backups, and incident response processes ensure rapid detection and recovery. Business impact analyses inform resilience strategies, and layered backup programs with regular validation protect data integrity. SLAs guarantee uptime, and critical services rely on vendor-hosted SaaS applications for additional resilience.
• Outage reporting: Customers are notified of outages and incidents via email. Real-time service status, including planned and unplanned outages, is available at https://status.vanta.com/. Ongoing monitoring and alerting ensure timely communication of service disruptions. For security incidents, notifications are sent as soon as possible, in compliance with regulations.

Identity and authentication

• User authentication needed: Yes
• User authentication: Multi-Factor Authentication (MFA)
• Access restrictions in management interfaces and support channels: Access to management interfaces is restricted using role-based access control (RBAC), enforced through Okta as the identity provider with MFA and minimum password requirements. Only authorised personnel are granted access based on business need, with all access requests documented and approved. Administrative access requires MFA and is regularly reviewed. Support channels are accessible via secure, approved platforms, and support personnel access is also restricted by role and monitored. All access and activity are logged and subject to regular review.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Vanta maintains formal, documented, and annually reviewed information security policies covering areas such as Physical Security, Operations Security, Third-Party Management, Secure Development, Privacy Compliance, Data Management, Risk Management, Access Control, and Asset Management. Policies align with ISO 27001, NIST, SOC 2, GDPR, and CCPA.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Vanta is ISO 27001 certified and undergoes annual SOC 2 Type II audits. These are internationally recognised standards for information security management and service organisation controls. Certificates and audit reports are available at https://trust.vanta.com.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: The security team manages vulnerability management using tools such as Semgrep, Socket, Nuclei, Tenable, and AWS Inspector. Vulnerability scans are performed at least weekly on internet-facing assets, with dynamic analysis tools used daily. Vulnerabilities are triaged and prioritised by severity, tracked in a ticketing system, and remediated according to SLAs: Critical in 7 days, High in 30 days, Medium in 60 days, Low in 90 days. Penetration testing is conducted annually by a third party.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Vanta employs continuous monitoring using automated and manual tools to assess system performance, detect anomalies, and identify security incidents. Logging and monitoring software collect and review event data from infrastructure and endpoints, with alerts configured for unusual activity. Weekly vulnerability scans, annual penetration tests, and real-time intrusion detection are in place. Administrator and operator activities are logged and reviewed. Monitoring also covers capacity, resource utilisation, and compliance metrics. All logs are protected against tampering and unauthorised access.
• Incident management type: Supplier-defined controls
• Incident management approach: Vanta maintains a formal incident response plan with documented procedures for identifying, reporting, escalating, and remediating security incidents. Incidents are tracked in an internal system until resolved, with 24x7x365 coverage. The plan includes prompt alerts, root cause analysis, communication with stakeholders and authorities, and annual testing via tabletop exercises. All users must report incidents immediately. Designated teams oversee incident management, and notification timelines are defined, including a 72-hour SLA for significant breaches.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Vanta will provide 'free' tier trials during POCs with customers

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 3%
• Between £500,001 and £1,000,000: 7%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: SGS
• ISO/IEC 27001 accreditation date: Tuesday 1 October 2024
• What the ISO/IEC 27001 doesn’t cover: Our ISO27001:2022 covers our whole company.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 5ae27f6b-8428-42c7-ba13-f02e45285b41
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: Fb1d4ea6-8ee1-402c-8629-70c0dd6767f3
• Other security certifications: Yes
• Any other security certifications: CREST SOC/Penetration Testing

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@sapphire.net. Tell them what format you need. It will help if you say what assistive technology you use.