RELIANCE HIGH-TECH LIMITED

Reliance Protect Lone Worker Solutions

Reliance Protect deliver industry leading, BS8484 accredited lone worker personal safety solutions for employees working in a broad range of roles. We offer the latest 4G lone worker devices, apps, 24/7 in-house Alarm Receiving Centre and Customer Support, Focus customer portal and API integration options.

Features

• Level 1 Police responses through BS8484 accreditation
• Latest IP67 rated technology 4G lone worker devices
• Smartphone apps
• In-house 24/7 ARC incident monitoring and response
• API integration options
• SOS alarms, fall detect, check in/out
• Both GPS and wifi delivering accurate locations indoors and outdoors
• Extensive reporting and real time data options
• Proactive field based account management
• Feature rich secure online portal

Benefits

• One of the largest and most trusted providers in UK
• Driven by keeping users safe and maximising value for employers
• Full transparency through data on usage rates and incident trends
• Average SOS alarm pick time is 3.6 seconds
• Keep staff safe and help meet your duty of care
• Proactive support to maximise your value from our solutions
• Deliver innovation and developments throughout the contract term
• Flexible access to data and real time administration updatess
• Comprehensive training via F2F, webinar and elearning
• Future proofed 4G connectivity safety devices

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@reliancehightech.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

451602653908860

Contact

Nicola Verrier
08451210802
info@reliancehightech.co.uk

About your service

• Service categories:

  Applications

  Production and operations

  • Other operations

  Service industry and public sector operations

  • Healthcare
  • Education
  • Public Order and Safety
  • Adult Social Care
  • Children's Social Care
  • Other
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: Our services are delivered 24/7/365. There is occasional planned maintenance downtime but uptime service runs at 99.99. Any planned maintenance is conducted out of normal hours and weekends to minimise and service disruption.
• System requirements:
  • Android app requires firmware from 7.0
  • Apple app requires firmware from 13.4

User support

• Email or online ticketing support: Yes
• Support response times: Incoming email queries are responded to within 1 working day and we deliver against a 95% email query completion within 1 working day.; ; We have a reduced service out of hours and weekend.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: We have a chat bot on our Reliance Protect website that can direct users into the applicable support team and then enable a chat facility with our relevant staff to help resolve queries.
• Web chat accessibility testing: We tested our web chat tool with a broad range of users.
• Onsite support: Yes
• Support levels: All day to day support is provided within the monthly fees.; ; We have 24/7 telephone and email support, supported by web chat Monday - Friday, 9am to 5pm.; ; We have field based account managers working with all of our customers, supported by a field based Customer Experience Manager.; ; We offer 1st line customer support and 2nd line technical support.; ; We deliver our services against the following KPIs: ; ; Minimum 97% of calls answered by Customer Support within 30 seconds ; Maximum 2% abandoned calls into Customer Support ; Minimum 95% customer queries resolved within 1 working day ; Minimum 99% customer queries resolved within 1-3 working days ; Minimum 95% complaints resolved within 5 working days ; Minimum 98.5% alarms picked up by the ARC within 10 seconds ; 100% alarms picked up by the ARC within 18 seconds ; Minimum 95% faulty devices replaced within 1 working day ; Minimum 99% faulty devices replaced within 3 working days
• Support available to third parties: No
• AI chatbot: No

Onboarding and offboarding

• Getting started: We offer a fully project-managed onboarding support service to make the process as simple as possible for our customers whether they are adopting lone worker solutions for the first time or migrating from another provider. ; ; The Customer Support Manager contacts every new customer and details the onboarding process. They are supported by the field based Customer Experience Manager for larger implementations. ; ; Customer data can easily bulk uploaded by the customer or our Customer Support Team. ; ; The training courses for end users, managers and contract administrators are agreed and scheduled. These can be delivered via elearning, web conferencing, telephone, or face to face on the customer site. ; ; Devices are shipped in line with the training scheduled and as agreed with the customer. ; ; We have extensive support materials to view and download.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats:
  • Microsoft Word
  • Microsoft Powerpoint
  • MP4
• End-of-contract data extraction: Customers can extract usage data via our Focus customer portal. The usage data can de exported in a range of formats including Excel and CSV.; ; We can provide all user and escalation information via Excel and CSV in password protected files on request.
• End-of-contract process: At the end of the contract customers simply return the lone worker safety devices and export any usage data they require.; ; Customers can request exports of the data we hold around their users and escalation contacts.; ; We both anonymise certain data and delete personally identifiable and confidential information.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Our materials are constantly evolving with extensive usage and feedback from our customers.; ; They are accessible from our Focus customer portal.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The customer portal is available and optimised for viewing via both desktop and mobile.; ; We offer lone worker safety apps for both Apple and Android phones.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Customers can access service features through our FOCUS portal or mobile application. The Focus administration portal is a fully functional platform accessed online where users and managers can easily manage the administration, access elearning and support materials, and reporting of management information.
• Accessibility standards: None or don’t know
• Description of accessibility: Users can perform day to day real-time administration around users and escalation contacts.; Users can access extensive management information around usage.; There is a comprehensive learning management tool with elearning courses covering a broad range of topics.; Users can book onto our ongoing webinar series covering a broad range of topics.; Users can access, view and download our extensive library of support materials and resources.
• Accessibility testing: We have extensive testing with a broad range of users.
• API: Yes
• What users can and can't do using the API: We provide API options for clients to access our extensive data around device and app usage. Our clients integrate our usage data with other risk management data to get greater insights to enable more effective risk management.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The lone worker safety devices have options around fall detection and checking in and out, so safety features can be customised for differing roles and risk profiles. This can be done at initial onboarding or during the contract term.; ; Users can customise our broad range of reports to ensure maximum transparency and trends and compliance depending on a customers requirements. All reports are easily configurable and we provide ongoing support to customers to ensure they maximise the value of these reports, and any report developments we introduce during the contract term.; ; Organisations can also bespoke the alarm handling and escalation procedures for any given user, team or department.

Scaling

• Independence of resources: We have been providing our solutions for over 15 years and monitor all elements of capacity across our infrastructure from telecoms to operators in our ARC, to ensure all users receive our full service 24/7.; ; We utilise cloud storage for resilience and scalability.; ; We have an onsite IT team dedicated to ensuring maximum uptime in our ARC and customer support systems and telecoms.; ; We have a secondary disaster recovery site that can be mobilised in minutes, with service outage and disaster recovery audits and testing conducted on a regular basis as per our ISO27001 accreditation.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide a range of service metrics via both a comprehensive and easy to use management information section on our Focus portal, and via APIs.; ; Reports can be viewed in real time and exported in a range of formats.; ; Reports can also be automatically scheduled.; ; Our reporting via the Focus portal covers the following areas: ; ; Contract overview metrics ; User and device status metrics ; Range of device and smartphone app usage metrics and trends ; Alarms and incidents ; Service Desk ticket metrics
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Degaussing
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: The Focus customer portal allows extensive exporting of data.; ; Users can also request exporting of data via our customer support team.
• Data export formats:
  • CSV
  • Other
• Other data export formats: Excel
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: We deliver against the following minimum SLAs:; ; ARC uptime - 99.5%; Focus customer portal - 99.5%; Phone system - 99.5%; Server uptime - 99.5%; ; No refunds or credits are offered if any of the SLAs are missed in any one month.; ; Our service terms and conditions provide clauses for refunds and contract termination for more extensive downtime.
• Approach to resilience: Resilience is built into every aspect of our service delivery with extensive ongoing audits and tests as part of our ISO27001 accreditation.; ; We utilise a Hybrid Cloud model with services in both Azure and on premise, multiple instances of servers across multiple Azure and on premise locations all actively monitored by our IT Team and SIEM platform.; ; Further information is available on request.
• Outage reporting: We reports service outages via email and SMS within 15 minutes and with real time updates through to service restoration. This is to both users and administrators/managers.; ; We also put this information on our Focus customer portal.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Reliance base privileges are around roles and the classification levels of information processed within that role to ensure consistency between the classification levels and access control requirements across systems and networks ; Privileges consider: ; Data protection, legislation, and contractual commitments regarding access to services ; The “need to know” principle ; Everything is forbidden unless expressly permitted ; Security rules that must always be enforced ; Prohibit user-initiated changes to information labels, by restricting the access rights of the user ; Prohibit user-initiated changes to user permissions, by restricting user access level changes to administrators ; Enforcing, through written agreement, rules that require specific permission before enactment
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials Plus
• Information security policies and processes: Reliance operates a formal Information Security Management System (ISMS) aligned to ISO 27001 and supported by cloud security controls aligned to ISO 27017, with Cyber Essentials Plus providing additional assurance. Our information security policies cover areas including risk management, data handling and classification, access control, encryption, secure configuration, vulnerability and patch management, supplier assurance, incident management, logging and monitoring, business continuity, and change control. Accountability sits with senior management, with day-to-day ownership held by our information security and IT team, alongside a dedicated in-house Information Security and Data Protection Officer who leads security and data protection governance. Policies are approved through management review, with risks and actions tracked in a central register and reported through agreed governance forums. Security incidents and control weaknesses follow a defined escalation route, with clear responsibilities for containment, investigation, corrective actions and client communications where applicable. We ensure policies are followed through a combination of people, process and technical controls. This includes mandatory security awareness training at onboarding and refreshers, role-based access and least privilege, documented processes within our centralised service platform, internal audits and compliance checks, supplier vetting through our passport process, and continual improvement driven by audit findings, trend reporting and lessons learned.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Via our ISO27001 processes and procedures we operate a robust Request For Change (RFC) change management process. Every change to any element of our production environment goes through the RFC process and is authorised by the business owner.; ; Full details of the change are recorded. An impact assessment is conducted with risks identified and risk mitigation strategies detailed. Prior testing is detailed and recorded. A full roll back plan has to be documented.; ; The change process if affecting personal data includes a complete Data Protection Impact Assessment which is reviewed and approved by our Data Protection Officer.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Reliance assesses threats through a risk-based vulnerability management process aligned to our ISMS. We identify vulnerabilities through security monitoring, routine reviews and risk assessment, considering exploitability, exposure and business impact. Issues are logged, prioritised and tracked to closure with clear ownership. Patches are deployed through controlled change management. Critical security updates are prioritised and implemented as quickly as practical, aligned to agreed service windows where needed. For higher-risk issues we accelerate deployment and apply interim mitigations if required. Threat intelligence sources include vendor security advisories, CVE/NVD feeds, NCSC alerts and guidance, relevant CERT notifications, and third-party security testing outputs.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Protective monitoring identifies potential compromise through security logging, alerting and review of events across the IT environment and service processes. We look for indicators such as unusual account activity, repeated login failures, unexpected privilege changes, suspicious remote access, malware alerts and abnormal system behaviour. If a potential compromise is identified, we follow our incident process - contain (isolate affected accounts/endpoints), preserve evidence, investigate, assess impact, remediate and implement corrective actions. Where a buyer service is affected, we escalate and communicate through agreed routes. Response times are severity-led; critical security incidents are triaged immediately on discovery and escalated without delay.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Reliance follows a documented incident management process aligned to ISO 27001, with continuity arrangements supported by ISO 22301. We use predefined procedures for common events such as suspected compromise, malware, unauthorised access and service disruption, covering triage, containment, escalation, communications and evidence handling. Users report incidents via our 24/7/365 Service Help Desk by phone or email through our service platform. Incidents are logged, prioritised and progressed to agreed SLAs, with escalation to in-house specialists and regular updates. We provide incident reports in line with severity and buyer governance, covering timeline, impact, actions taken, root cause (where confirmed) and corrective actions.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: The full service can be trialled. Small scale deployments for 4 - 8 weeks typically, with full service around onboarding, users live on our systems with 24/7 ARC incient management, full training, access to the Focus portal for reports and admin.
• Link to free trial: Not applicable.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 1%
• Between £500,001 and £1,000,000: 1.5%
• Between £1,000,001 and £2,500,000: 2%
• Between £2,500,001 and £5,000,000: 2.5%
• Over £5,000,001: 3%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: EY CertifyPoint
• ISO/IEC 27001 accreditation date: Tuesday 9 September 2025
• What the ISO/IEC 27001 doesn’t cover: Nothing
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: NSI
• ISO 9001 accreditation date: Saturday 1 February 2025
• What the ISO 9001 doesn’t cover: Nothing
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 6e5829ab-1a41-457d-a5b3-687d9a834625
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 8eaf5009-ae9b-4ed9-acc6-bd2d01d5bef9
• Other security certifications: Yes
• Any other security certifications:
  • ISO27017
  • ISO22301

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@reliancehightech.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.