MISCO TECHNOLOGIES LIMITED

Barracuda Cloud-to-Cloud Backup - Microsoft 365

Barracuda Cloud-to-Cloud Backup is an easy-to-use cloud-first solution
that provides comprehensive, cost-effective, scalable backup and recovery
for your Microsoft 365 data, including including Teams, Exchange Online,
SharePoint, OneDrive and OneNote.

Features

• Mail, SharePoint, OneDrive & Teams with unlimited cloud storage
• Automatic protection for new Microsoft 365 items
• Intuitive user-interface
• Powerful status monitoring & Audit
• Role based access to limit access to sensitive information
• Multi-level encryption
• Quick backup search
• Full Recovery (mailbox, Site, Drive, team)
• Granular recovery (Emails, Contacts, attachments, files, folders)
• Sharing permissions recovered.

Benefits

• Simple billing model (Shared and resource users included)
• unlimited cloud storage to reduce storage costs
• Recoveries are tracked for compliance
• new users / sites are automatically added to backup plans
• Intuitive Console, Limited / No training needed
• Agentless backup for zero hardware costs
• Servers and Workstations can be added later

£0.99 to £1.44 a user a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at kerryo@misco.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

451818946657559

Contact

Kerry O'Halloran
07722029727
kerryo@misco.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Cyber Protect Cloud unites backup & DR with next-generation, AI-based anti-malware, antivirus, with device management (vulnerability assessment & Patching); ; Used for Servers (on-premise & Cloud), Workstations, M365 and G-Suite; ; Backup, Security & Management in one single solution
• Cloud deployment model: Public cloud
• Service constraints: No Constraints - Cloud to Cloud Solution for M365
• System requirements: No System Requirements - Cloud to Cloud Solution

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Email: 1 Business day; Chat, phone: normally less than 2 minutes
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Simple chat system (Webchat) with direct chat to support operative
• Web chat accessibility testing: N/A
• Onsite support: No
• Support levels: 24 x 7. Email: 1 Business day; Chat, phone: normally less than 2 minutes
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Customers are supplied with user guides, online video tutorials for self-service; ; Remote and onsite training (case by case basis); Assisted installation (case by case basis)
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Data can be downloaded via the Console at end of the service; ; Data can also be uploaded to hardware (NAS, USB Drive) and shipped to the customer at an additional cost; ; Personal data and accounts will be deleted at end of term
• End-of-contract process: Downloading data is included in the cost; Physical shipping (upload to hardware) is optional

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: No difference - the console is designed to work with both Mobile and Browser
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Cloud Hosted - Web Based GUI
• Accessibility standards: None or don’t know
• Description of accessibility: The console has voice command capability
• Accessibility testing: N/A
• API: No
• Customisation available: No

Scaling

• Independence of resources: Data and usage is managed at a 60% utilisation ratio, meaning even with spikes in the service, customers are not affected.

Analytics

• Service usage metrics: Yes
• Metrics types: The service is monitored via a Live Dashboard with customisable widgets, Instant reports and Scheduled Reports
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Acronis

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: All data is protected at source with customer-only held encryption Keys (AES 256)
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Download from the console (Free) or Physical Data Shipping (optional extra)
• Data export formats: Other
• Other data export formats: TIBX
• Data import formats: Other
• Other data import formats: API Link to M365 - Initial Seed

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: Other
• Other protection within supplier network: Data is trasfered via TLS, but also encrypted at AES 256, and stored on encrypted hardware; ; Data is protected at source, in transit and at rest

Availability and resilience

• Guaranteed availability: Cloud service SLA's are based on 99.99% uptime.
• Approach to resilience: Ensuring that your organization’s mission-critical data has one of the highest levels of availability, leveraging data centres that provide redundant HVAC, network and UPS systems. The approach of Need plus Two (N+2) for greater redundancy. If there is a failure in a hardware-layer component, it will not affect critical infrastructure or customers. We store customer data employing its own software-defined storage solution, Cyber Infrastructure with CloudRAID technology.
• Outage reporting: Email Alerts currently, with a Public dashboard in development

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
  • Other
• Other user authentication: Login Control (IP Address lockdown for Console); Encryption password (for accessing data)
• Access restrictions in management interfaces and support channels: Multi-Factor Authentification; Login Control (IP Address lockdown for Console); Encryption password (for accessing data); ; Limiting Support company from accessing customer console via "Support access" in settings - If support is needed, you can open this setting, or run a screen share session
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Description of management access authentication: Role-based Access

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Standards Institution (BSI)
• ISO/IEC 27001 accreditation date: 03/10/2021
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Unknown
• PCI DSS accreditation date: 2021
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • ISO/IEC 22301
  • ISO/IEC 9001
  • SSAE 16, Types 1 & 2
  • PCI DSS
  • HIPAA

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CCM version 3.0
  • ISO/IEC 27001
  • Other
• Other security governance standards: Acronis; ANSSI ; HIPPA; ISO9001; ; Datacentre; ISO 9001; ISO 14001; ISO 20000; ISO 27001; ISO 50001; Tier-3; SOC-2
• Information security policies and processes: Information security is not just a steady set of strategies for managing processes, tools, and policies. Rather, information security is an; ongoing process. That’s why Acronis maintains a comprehensive information security and compliance program that includes administrative, physical, and technical controls based on ongoing risk assessment. Acronis information security policies and processes; are based on broadly accepted international security standards such as ISO 27001 and the National Institute of Standards and Technology (NIST), and take into account the requirements of related local regulation frameworks such as Europe’s General Data Protection Regulation (GDPR) and the United States’ Health Insurance Portability and; Accountability Act (HIPAA).

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: The Secure Software Development Life Cycle (SDLC) sets; strict requirements for any change in the source code,; governing the initial idea to the resulting binary to the; deployment instructions. The SDLC includes security-driven design and architecture phases of the software development, with; a predefined set of application security requirements. The; design and architecture are thoroughly documented and; reviewed by numerous software engineers and security; personnel before it is authorized for implementation.; During development, any modifications to the source; code are reviewed by an expert in the area and two; engineers from two different development centres
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Acronis Software has Vulnerability assessment and patch management built into the management side (for customers, and ourselves) ; ; Systems are scanned daily, and patches are applied instantly or weekly (depending on severity) ; ; Acronis runs 3 global CPOCs which monitor threats and vulnerabilities
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Ongoing independent pen testing, vulnerability assessments, Cyber Security specialists monitoring global events & "friendly hacker" bug bounty program; ; Issues are closed / patched instantly or weekly depending on severity
• Incident management type: Supplier-defined controls
• Incident management approach: Network Operations Center (NOC) takes the lead on incident identification and response identifies the root cause of a problem and contacts the appropriate internal incident response team to triage the technology incident. The incident response team is comprised of a carefully selected group that may include representatives from our Information Security and Compliance Department, Data Center Operations, Architecture, and Product Development teams, as well as our Public Relations and Communications teams. All response times are driven by internal SLAs targeted to meet 99.99% availability.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Equal opportunity

  Fighting climate change

  Our solution is designed to be run as a software only platform, so that no additional hardware is required thus having a carbon neutral impact. Our software is designed as work from home solution, and postively helps customers with their own Covid 19 solutions. We are an equal opportunity employer and staff, irrespective of gender are paid the same for the same job.

  Covid-19 recovery

  Our solution is designed to be run as a software only platform, so that no additional hardware is required thus having a carbon neutral impact. Our software is designed as work from home solution, and postively helps customers with their own Covid 19 solutions. We are an equal opportunity employer and staff, irrespective of gender are paid the same for the same job.

  Equal opportunity

  Our solution is designed to be run as a software only platform, so that no additional hardware is required thus having a carbon neutral impact. Our software is designed as work from home solution, and postively helps customers with their own Covid 19 solutions. We are an equal opportunity employer and staff, irrespective of gender are paid the same for the same job.

Pricing

• Price: £0.99 to £1.44 a user a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 30 day unlimited POC / Trial account

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at kerryo@misco.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.