Adetiq Limited

Document Scanning and Digitisation Service to Cloud systems

Using the latest scanning and OCR technologies, documents will be digitised to BS 10008 standard for electronic storage/digital retrieval. Our team will work with you to define your requirements before giving you best practice advice. Our hybrid processing approach transforms your information into the desired format for your Cloud systems.

Features

• BS10008 best practice for migrating paper records to digital files.
• Environmentally responsible and secure disposal. 100% recycled and certificate provided.
• Proven track record successful digitisation of special category data.
• Collaboration with experienced Adetiq Project Manager.
• ISO27001:2013, ISO9001:2015 certified.
• UK based and DBS checked staff.
• Adetiq hybrid processing delivers documents at scale.
• Cyber Essentials certified and ICO Data Protection Act registered.
• GDPR compliant.
• • Full colour 300 DPI scanning.

Benefits

• Reduces time to onboard documents to new cloud systems.
• Free internal staff from scanning and data entry tasks.
• BS 10008 ensures the integrity and preservation of documentation.
• Ensures documents and data are processed securely.
• Benefit from Adetiq's experience delivery complex digitisations.
• Onboarding assistance benefits buyer and Cloud system providers
• ISO 27001 and UK based background checked staff ensure security.

£270 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@adetiq.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

451835502745924

Contact

Adetiq Sales
01273 202006
sales@adetiq.co.uk

Planning

• Planning service: Yes
• How the planning service works: We help Cloud service buyers and suppliers assess how best to integrate physical paper records and digital records to or between Cloud systems. To achieve this we gather the needs and requirements from all stakeholders, understanding the document and data journey and the document and data migration needs and timelines. We then assess the source documents and specification required for upload to determine the best approach, which may utilise our digital scanning capabilities, technical solutions including OCR and RPA and expert skilled human resources. A dedicated Account Manager and Project Manager collaborates closely with the Cloud Service solution buyer and/or provider to ensure our approach best supports their needs and requirements for successful implementation of the Cloud hosting or software service.
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Adetiq's Digitisation service helps buyers migrate to and between Cloud systems by securely and accurately scanning their physical records to a format for upload to Cloud services. This service is complimented by our experienced data entry team who enter data to the front end of Cloud services, or to flat file for upload, as may be required to ensure complete onboarding. Adetiq's highly experienced and skilled team are UK based and DBS checked. Data and document security is at the heart of our business, accordingly, we are BS 10008, ISO 27001:2013, ISO 9001:2015 and Cyber Essentials certified, GDPR compliant and ICO Data Protection Act registered Adetiq will take the time to fully understand the needs and requirements of each project and resources and technologies can be applied swiftly to ensure digitisation and data entry is completed to on schedule. This is of benefit to Cloud service users as providers as it significantly improved onboarding time whilst alleviating the burden from inhouse teams.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Adetiq abide by ISO9001 and BS 10008, which is the British Standard that outlines best practice for the management and storage of electronic data. BS 10008 outlines best practice for transferring electronic data between systems and migrating paper records to digital files. It also gives guidelines for managing the availability and accessibility of any records that could be required as legal evidence. Scanning is 300dpi, full colour and duplex. Scanners identify mis-feeds and multi-page feeds to ensure accuracy and images. A test sample of the indexed images are provided to the customer for approval. On approval scanning of all records will be completed. Digitised and indexed images will undergo a randomised minimum of 5% quality assessment as standard.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
• How the support service works: We provide our scanning and digitisation for cloud users or cloud providers who need paper documents digitised and uploaded to a Cloud service on an ongoing basis. This allows the end user of the Cloud service to maintain paper processes that may still be necessary, such as for accessibility, whilst ensuring that documentation and data is integrated into the Cloud system, accurately and securely in a timely manner in line with internal and external SLAs. This removes the burden from end users and Cloud service providers to perform the digitisation in house. Adetiq will work closely with all stakeholders to ensure the ongoing digitisation process continues to meet evolving needs.

Service scope

• Service constraints: Digitisation is typically conducted at our UK office, however onsite scanning may be available depending on the specific scope and requirements of the project. The service is bespoke and we take time to fully understand the needs of all stakeholder before recommending the best approach to hard copy digitisation and data transformation from other channels, whether that be for onboarding to/between Cloud services, or maintaining the ongoing ingestion of hard copy documents and data to a Cloud service.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 1 working day. Clients are kept up to date on the progress of the digitisation by a dedicated Adetiq Project Leader. Support is provided by email and telephone or online meeting as per client preference.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: For our digitisation service we are not providing Cloud system support. We support the client regarding the digitisation of documents being uploaded to their Cloud system or database. This support is provided by a dedicated Adetiq Project Leader and by your Adetiq Account Manager, through out the project. If a document is required whilst securely stored with us, we will expedite the digitisation to support information or SAR requests, which supports our client's regulatory commitments.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Centre for Assessment Ltd
• ISO/IEC 27001 accreditation date: 28/03/2024
• What the ISO/IEC 27001 doesn’t cover: NA
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: BS10008

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Based in Brighton, our BPO is committed to combatting climate change through various activities outlined in our AQ8348 Environmental Policy. Green Office Practices: We prioritize eco-friendly practices such as digitising documents to reduce paper consumption, implementing recycling programs, using energy-efficient appliances, and opting for environmentally friendly cleaning materials and office refurbishment. Remote Work Policies: We encourage remote work to minimise commuting emissions, allowing employees to work from home or shared spaces closer to their residences. Sustainable Procurement: We prioritise suppliers with sustainable practices, evaluate renting/sharing options before purchasing, and favour environmentally friendly products. We reuse and recycle whenever possible. Employee Engagement: We provide training to educate employees on environmental stewardship, fostering a culture of sustainability. Carbon Footprint Reduction: We monitor and reduce our carbon footprint by optimising transportation, minimising energy consumption, and promoting the use of 'green' vehicles. Secure Shredding: Confidential materials are securely shredded and 100% recycled by UK paper mills, aligning with our environmental commitments. Our organisation is dedicated to integrating sustainable practices into operations, delivering long-term value to clients and communities. We are experienced in contracts of a similar nature and open to collaboration for further improvements in fighting climate change.

  Covid-19 recovery

  During the Covid-19 response our UK-based BPO, supported a logistics company by providing a call centre team who took bookings for PCR test collections. The call handling and data capture process was time critical and accuracy was paramount. Through the G-Cloud 14 contracts, Adetiq will continue to play a crucial role in post-COVID-19 recovery efforts. We streamline administrative tasks and facilitate data-driven decisions, and support economic revitalisation through innovative solutions. Our services can assist in managing applications for financial assistance programs, healthcare data, and communication between government agencies and the public. By optimising processes, we ensure efficient resource allocation and swift support delivery to those in need. Furthermore, we aid industries and organisations in adapting to new operating environments, providing workforce management solutions and support services. Through collaboration with government agencies and businesses, we foster innovation and resilience, helping navigate the challenges of post-pandemic recovery. Our commitment to excellence enables us to contribute effectively to rebuilding communities and stimulating economic growth in the aftermath of COVID-19.

  Tackling economic inequality

  As a Brighton-based Business Process Outsourcing (BPO) company, we are committed to addressing economic inequality and contributing to the local economy. Our initiatives align with our core values of Outcomes, Integrity, Respect, Innovation, and Commitment and Passion: Living Wage Commitment: We ensure fair compensation by paying the living wage to our staff, investing in their long-term well-being and aiming to mitigate economic inequality while delivering high-quality service to our customers. Job Creation and Skill Development: Prioritising local hiring, we offer employment opportunities to individuals from diverse backgrounds, providing training and development programs to empower them, thus reducing unemployment and economic disparity in Brighton. Support for Local Businesses: We engage with local suppliers, stimulating economic growth and fostering the resilience of the local supply chain by prioritising procurement from small enterprises in Brighton. Promotion of Social Mobility: We create pathways for individuals from underprivileged backgrounds to access meaningful employment through work experience, bridging the gap between education and employment for upward social mobility. Community Engagement: Actively participating in community initiatives and charitable causes, such as annual fundraising for Macmillan and local organizations, we support grassroots initiatives aimed at addressing economic inequality in Brighton. In summary, we drive positive social change and economic inclusion by prioritising job creation, skill development, local procurement, and community engagement. Collaborating with Clients, we aim to further enhance our approach and initiatives to tackle economic inequality in the delivery all projects.

  Equal opportunity

  At Adetiq, we prioritise fostering equal opportunity and promoting social value in our contract delivery. We ensure compliance with the Disability Discrimination Act 1995 and the Equality Act 2010, emphasising the importance of eliminating discrimination, advancing equality of opportunity, and fostering good community relations. Protected characteristics under the Equality Act include age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. Recognizing the need to reduce the disability employment gap and address workforce inequality, we undertake various initiatives to support these goals: Diverse Hiring Practices: We actively seek candidates from diverse backgrounds, including individuals with disabilities, through inclusive recruitment processes designed for equal opportunities. Accessibility Initiatives: We prioritize accessibility in our workplace and digital infrastructure, providing assistive technologies, ergonomic accommodations, and accessible facilities for individuals with diverse needs. Diversity and Inclusion Awareness: All staff adhere to our Equality and Diversity Policy AQ9334, with training sessions promoting awareness and understanding of diversity and inclusion issues, fostering a culture of respect and acceptance. Regular Monitoring and Evaluation: We continuously monitor and evaluate our equal opportunity initiatives to enhance practices and make meaningful progress towards social value objectives, collecting feedback from employees and stakeholders. In summary, we are committed to promoting equal opportunity and social value by reducing barriers, fostering inclusion, and advancing workforce equality. Throughout the contract, we will persist in creating a workplace where everyone has the opportunity to thrive and contribute.

  Wellbeing

  Adetiq prioritises employee well-being through a range of initiatives. We cultivate a supportive work environment, emphasising work-life balance and reducing stress. Flexible work arrangements accommodate individual needs, fostering autonomy and control over work schedules. Additionally, we invest in continuous learning and professional development, empowering employees to grow in their careers. Training programs and mentorship initiatives ensure employees feel valued and motivated. Furthermore, Adetiq promotes inclusivity and diversity, valuing unique perspectives and contributions. Diversity in hiring and equal opportunities for career advancement foster a sense of belonging among our workforce. In addition to employee well-being, we engage in corporate social responsibility initiatives benefiting our communities. Volunteer programs and charitable donations contribute to social causes, extending our positive impact beyond the workplace. Overall, Adetiq prioritises holistic employee well-being, encompassing physical, mental, and emotional wellness. We provide mental health first aiders to assist with mental wellbeing and signpost to the appropriate support. Through supportive work environments, professional development opportunities, diversity initiatives, and community engagement, we ensure our employees thrive personally and professionally.

Pricing

• Price: £270 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@adetiq.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.