SOFTCAT PLC

Illumio

Illumio Breach Containment limits the spread of cyberattacks by instantly isolating affected systems, reducing breach impact, and ensuring operational resilience while supporting compliance with zero-trust and regulatory security requirements.

Features

• Provide real-time traffic telemetry and application dependency mapping
• Enforce zero-trust segmentation with lightweight host-based agents.
• Automate breach containment with one-click quarantine policies
• Simulate policies safely before enforcement using what-if analysis.
• Integrate via REST APIs, SIEM, SOAR, and EDR connectors.
• Orchestrate consistent policies across data center, cloud, and endpoints.
• Support Kubernetes and containers with namespace-aware microsegmentation.
• Deliver continuous compliance reporting and audit-ready change history.
• Offer role-based access control and least-privilege policy workflows.
• Provide high-availability architecture with scalable, fault-tolerant policy distribution."

Benefits

• Quickly isolate compromised systems without disrupting business operations.
• Reduce breach impact through instant containment and segmentation.
• Simplify compliance by enforcing zero-trust security policies automatically.
• Accelerate incident response with real-time breach containment actions.
• Prevent lateral movement across workloads and endpoints effortlessly.
• Enhance visibility into traffic flows for faster decision-making.
• Streamline audits with automated segmentation and compliance reporting.
• Integrate seamlessly with existing security tools for unified control.
• Minimize downtime by containing threats without halting critical services.
• Improve operational resilience through proactive breach containment strategies."

• Education pricing available
• Free trial available

Service documents

• Pricing document

  ODS

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

451932951808242

Contact

Public Sector Tenders
01628 403403
psitq@softcat.com

About your service

• Service categories:

  Systems Infrastructure Software

  Security

  • Cloud native application protection platform
  • Endpoint security
  • Security analytics
  • Governance, risk and compliance

  Network security

  • Trusted network access and protection
  • Active application security

  Data security

  • Information protection
  • Digital trust
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: No
• System requirements:
  • Minimum Disk Space: 500MB
  • Recommended Disk Space: 1.5GB to 2.0GB
  • Operating System: Windows or Linux

User support

• Email or online ticketing support: Yes
• Support response times: P1 - 30mins; P2 - 2Hrs; P3 4-hrs; P4 1 Business day
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Available on request
• Web chat accessibility testing: Available on request
• Onsite support: Yes, at extra cost
• Support levels: Illumio Technical Support provides enterprise level 24/7, follow the sun coverage, for your Illumio solution. This includes identifying issues, providing resolutions to those issues and making software releases & fixes available.; Illumio offers a Technical Account Manager separately.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: Online recorded training material available for consumption free of charge via support portal or paid training subscription for 12 months access to online live learning modules with labs.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Customers may export data contained on the PCE at any time in JSON or CSV format.; Illumio Core SaaS is hosted on AWS, which adheres to NIST 800-88 guidelines for data destruction. Policies and procedures are in place for ensuring secure disposal of customer production data. Data is removed from the application at customer request or at subscription termination. Backups are retained for 90 days, however would not be customer accessible in the event of termination.; Please refer to your Illumio agreement for more information.
• End-of-contract process: Illumio Core SaaS is hosted on AWS, which adheres to NIST 800-88 guidelines for data destruction. Policies and procedures are in place for ensuring secure disposal of customer production data. Data is removed upon subscription termination or at customer request. Data remains in backups until expiration after 90 days.; ; Certification of data destruction can be provided upon request. ; ; Data shared by customers in the course of doing business, e.g., emails and support information, may be deleted upon customer request, except for data held reasonably for backup and archival purposes. Please see Illumio's Privacy Policy for more information. https://www.illumio.com/privacy-policy/
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • Windows
  • Other
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: The Illumio API is a RESTful API and uses JSON over HTTPS, which helps automate configuration. JSON is used to encode all data transfer in both directions, so that everything sent to and everything received from the API gets encoded in JSON. To work with Illumio API, you need to be authorized by an Illumio administrator and to have the appropriate credentials for authentication
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: What can be customized; ; Security policy & segmentation: application/workload labels, policy scopes, rulesets, allow/deny lists, service ports, and enforcement modes (visibility, selective, full).; Microsegmentation models: app/environment tiers, ringfencing of high‑value assets, exceptions, and change windows.; Agent (VEN) behavior: logging levels, proxy settings, upgrade cadence, and fail‑safe behavior.; Integrations: syslog/SIEM forwarding, ticketing/orchestration webhooks, SSO/IdP mappings, and CMDB/tag ingestion.; Access control: RBAC roles, least‑privilege permissions, approval workflows, and audit notifications.; Observability: map views, policy drafts, test simulations, and alert thresholds.; ; How users can customize; ; PCE Console (UI): point‑and‑click configuration, drafting, simulation, and staged enforcement.; Public REST APIs: automate policy lifecycle, label management, and inventory sync.; Infrastructure automation: use CI/CD to version and promote policy bundles across environments.; Integrations: configure connectors for SIEM, ITSM, and cloud inventory to drive policy from authoritative sources.; ; Who can customize; ; Tenant/Org Administrators: global settings, RBAC, integrations, upgrade policies.; Security Administrators/Network Segmentation Owners: policy creation, simulation, enforcement.; Application/Service Owners (delegated roles): app‑scoped labels, rules, and exceptions within assigned boundaries.; Read‑only/Audit roles: review maps, policies, and logs without change rights.; ; Detailed role matrices, API references, and integration playbooks are available under NDA.

Scaling

• Independence of resources: Data from multiple tenants is stored in one table space (single-schema) and logical segregation is handled by the data access layer. Other necessary logical segregation controls are built into the system, including as per tenant capacity controls to limit the usage of storage (size limit), CPU/application stack (API limits) to prevent one tenant from interfering with the security, confidentiality and availability of other tenants, while sharing the same physical infrastructure. Every software module - existing and new - uses these common logical segregation controls.

Analytics

• Service usage metrics: Yes
• Metrics types: Illumio monitors the uptime metrics, utilizing an external product to look into metrics for availability.; ; Illumio can share SaaS platform uptime reports during monthly Customer Success calls
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Illumio

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: Yes Data Protection at Rest; Illumio protects data at rest using AES-256 encryption, applied to all sensitive information stored within the Policy Compute Engine (PCE) and associated backups. Encryption keys are managed securely following industry best practices and compliance frameworks such as ISO/IEC 27001 and SOC 2 Type II.; Detailed key management processes, encryption architecture, and compliance attestations are available under NDA as part of our security documentation package.
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Data Erasure

Data importing and exporting

• Data export approach: Using the Export feature, you can download PCE objects in JSON and CSV formats. These reports are very useful when you want to share the data with application owners, managers, executives, or auditors who do not have access to the Illumio PCE
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Illumio is hosted on Amazon Web Services (AWS) and provides an uptime Service Level Agreement (SLA) of 99.8% for Illumio Core SaaS. For information about the SLA, please refer to the Illumio Master Subscription Agreement (https://www.illumio.com/legal/eula).
• Approach to resilience: The Illumio Core SaaS platform is hosted on AWS, which maintains multiple layers of infrastructure redundancy. The Core PCE is configured for high availability (HA), with multiple redundant nodes to provide failover capabilities in the event of outages, corruption or system failures.; ; Illumio also has an established BCP and DR Plan that includes processes, procedures, and contact information to be used in the event of an incident or disaster. This process is validated annually by independent assessors as part of the Core Type 2 SOC 2 examination. Please refer to the Core Type 2 SOC 2 report for more information.
• Outage reporting: Illumio will notify SaaS customers of any BCP and DR events that impact their services using email and/or web notifications. Additionally, information on outages and other relevant items can be found on the Illumio support portal.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: All users are uniquely identified by unique user IDs assigned to them during employment.; ; Access requests are logged in a ticket tracking system, reviewed and approved based on a need-to-know basis, and restricted to the least privilege necessary.; ; User access reviews are performed on a regular basis to ensure that access to data is properly restricted and authorized.; ; Access to corporate network, production systems and customer support services is removed immediately following termination of an internal user.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: "Illumio's maintains a dedicated security team, overseen by the VP of Information Security.; ; The Security team maintains a set of written Information Security policies, standards, and processes. Policies are reviewed by executive management at least annually or when a major change occurs. All employees are required to acknowledge and sign the Employee Handbook, which includes Illumio's security policies, at hire and annually thereafter.; ; The Illumio Information Security GRC team provides independent oversight regarding compliance with Information Security policies. The Governance, Risk & Compliance Senior Program Manager reports to the VP, Information Security.; ; Illumio does not share security policies externally. These policies and procedures are validated and tested by independent auditors as part of the SOC 2 Type 2 examination. Please refer to the SOC 2 Type 2 report for evidence."
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Product: Security is integrated into Illumio product development lifecycle. Illumio performs secure architecture design reviews and threat modeling for each feature. Static analysis is performed for key parts of the codebase, and open-source components are scanned for vulnerabilities. Illumio also engages independent assessment firms to perform offensive testing (pentests) and targeted code reviews for major releases. Each release is validated and signed-off by the security team.; ; IT systems: Illumio IT maintains a formal change management process, which includes Security team input. A weekly Change Advisory Board is used a forum to socialize the planned changes and surface any potential objections.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Illumio maintains a comprehensive program to identify and address vulnerabilities in the product. Security defects identified via reporting or during testing are remediated based on risk severity and in accordance with internal SLAs. Critical patches (application, system, security) happen as needed.; ; Threat intel feeds are implemented programmatically. Vulnerability feeds are currently monitored on an ad hoc basis.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Illumio has a formal Incident Response Program which includes a documented Incident Response Policy, Plan and relevant procedures. The Incident Response Program is tested at least on an annual basis.; ; This process and documentation is validated and tested by independent third-party auditors as part of the Type 2 SOC 2 examination. Please refer to the Type 2 SOC 2 report for evidence.
• Incident management type: Supplier-defined controls
• Incident management approach: Illumio maintains a documented Incident Management Policy with predefined workflows for common events (e.g., security incidents, service disruptions). Users report incidents via our support portal or designated email channels, which trigger triage and escalation based on severity. Post-resolution, Illumio provides formal incident reports detailing root cause, impact, and corrective actions. Our process includes continuous improvement through lessons learned and periodic reviews. Additional details, including runbooks and response SLAs, are available under NDA through our Trust Center.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Yes, Illumio offers a free trial of the Illumio Segmentation and Insights breach containment platform. It includes core functionality for policy creation, visibility, and segmentation testing. Advanced features, premium support, and production deployments are excluded. Trials are time-limited (typically 30 days). Additional details and terms are available under NDA.
• Link to free trial: https://www.illumio.com/try-illumio-segmentation

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: Monday 8 April 2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: NQA
• ISO 9001 accreditation date: Monday 8 April 2024
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: SecurityMetrics
• PCI DSS accreditation date: Friday 10 January 2025
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: E9fd5f85-7cd1-4ff2-aba9-6f9f5f225b1b
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 181966c9-f0aa-42ed-9271-d1b111bdf43b
• Other security certifications: Yes
• Any other security certifications: Security Standards dependant on the vendor solution

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  ODS

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.