THOMSON REUTERS (PROFESSIONAL) UK LIMITED

Case Center - Digital Evidence Management

Elevate your digital evidence process and reduce administrative delays with Case Center, formerly known as CaseLines, and streamline the way you prepare, manage, and present digital case files and evidence with a secure, centralised, cloud-based solution.

Features

• Prepare, share and present bundles in court or virtual hearings
• Courtroom presentation -direct the jury/court/witness to the evidence
• Stream multimedia within the bundle
• Create sub bundles with selected documents and a single pagination
• Document annotation- keep notes private or share with case parties
• Search tool - proximity, boolean, wildcard and fuzzy search
• Redaction suite - search and redact across the bundle
• Hearings manager - join virtual hearings from any conferencing provider
• Dynamic bundle builder from documents, zip files or CMS bundles
• Remote access to cases for all stakeholders in trial process

Benefits

• Make savings on every hearing
• Reduce risk of data loss
• Reduce number of hearings per case
• Guarantee all stakeholders are accessing same version of bundle
• Reduce number of adjournments
• Reduce admin email traffic and avoid email size restrictions
• Eliminate paper & reduce carbon footprint
• Remove the need for secure couriers
• All stakeholders can access cases remotely, 24 * 7
• Continuous upgrade path - free and instant system upgrades

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at joanne.fowler@thomsonreuters.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

452026564257986

Contact

Joanne Fowler
07990563250
joanne.fowler@thomsonreuters.com

About your service

• Service categories:

  Applications

  Content workflow and management

  • Capture
  • Document
  • Media Services

  Content services

  • Enterprise Content Management Applications
  • Content Sharing and Collaboration Applications

  Persuasive content management

  • Website Software
  • Digital Asset Management Applications
  • Video Platforms

  Enterprise portals and digital workspaces

  • Multi-Audience Portals
  • Integrated Employee Workspaces
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Microsoft Azure is the only supported cloud. The applications is deployed to a Thomson Reuters owned Azure tenant. The price paid includes basic support and all maintenance upgrades. There are no other constraints or specific hardware configurations.
• System requirements:
  • Use of the system requires access to the internet
  • Internet browser must be HTML 5 compliant
  • A computer or mobile internet enabled device
  • Media streaming requires high-speed bandwidth for best performance

User support

• Email or online ticketing support: Yes
• Support response times: We will provide support services to customers via our service desks during support hours which are local business hours, available Monday- Friday, 9am-5pm excluding national holidays or Bank holidays. Outside of these hours you are able to leave voicemail or submit a ticket via the support button from within Case Center. Response times will be measured from the time we acknowledge receipt of the support request until the time when we respond to the request.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: First, second and third line support for Case Center in UK business hours is included in the Cloud Software price. We will use commercially reasonable efforts to address all service errors and respond to all support requests submitted by your authorised support contacts in accordance with the required times and other terms and conditions. We will classify requests for service error corrections in accordance with the descriptions set out below: ; ; Severity Level 1 – Critical; Defect or vulnerability materially and adversely affects the operation or security of SaaS Services. No workaround exists. The SaaS Services are experiencing downtime. ; Severity Level 2 – High; Defect or vulnerability interrupts the daily business operations causing severe delays materially affecting court processing across multiple end users and multiple Customer end users and multiple functions of the SaaS Services. ; Severity Level 3 – Medium; Defect or vulnerability is non-critical, or Defect does not significantly impede the overall operation or security of the SaaS Services. ; Severity Level 4 – Low; Defect or vulnerability has minimum impact on overall functionality of SaaS Services; or SaaS Services is functioning as documented, but Customer has requested change or advice.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We work with customers to plan, manage and deliver business analysis, including the business case, operational plans, roll out plans and transition plans. We can also act as design authority for integration between existing systems and the Case Center cloud software. We can help plan for a single large trial or public inquiry, where we have experience of the complex issues involved.; ; Details and cost of training can be provided on request and are priced at the daily rate (see the Lot 3 service entry). Training services provided include onsite training, remote training, and/or train-the-trainer. Documentation covering operation of the product is provided via a support portal.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Multi-media (video)
• End-of-contract data extraction: Upon Contract termination a request may be submitted to extract all uploaded original files along with the Case Center generated PDF Bundles along with an accompanying manifest in Excel format.; ; The data will be exported in a hierarchical structure that is logically simple and easy to follow and shared via Azure Storage file share to a list of provided IP addresses for up to 30 days.
• End-of-contract process: The End-of-contract data extraction process described is included in the price of the contract. If the customer has any special handling instructions or alternative disposition instructions, those may be evaluated and could incur additional costs.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: At Thomson Reuters, we are committed to providing equal access for all individuals, including those with disabilities. In support of this commitment, we currently align our efforts with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA and are actively progressing towards WCAG 2.2 Level AA. While new features are designed with WCAG 2.2 in mind, our broader improvement work continues to reflect WCAG 2.1 as we transition towards full adoption of WCAG 2.2. Our approach is guided by our Digital Accessibility Policy, and we remain focused on enhancing the accessibility of our products and services.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: The Case Center API can be used to perform Case Management operations such as Create or Updating Cases, Inviting people to Cases or Uploading Case Material such as documents and Media.; ; The API can be used to integrate 3rd party Case Management Systems to avoid manual Case Management administrative tasks.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: Case Center is hosted using Azure Platform Services which use a combination of scheduled and automated scaling techniques to adjust system capacity based on user demand. Scaling out additional capacity (e.g., web servers and processing servers) when demand is high and scaling in when demand subsides. ; ; Case Center is monitored 24/7 by automated tooling to assess performance and alert our on-call teams to any degradation in service performance or availability.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Users may individually export data as a PDF, bookmarked PDF, or in the file's native format. Bulk or organisation-wide export will incur an additional cost.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • PDF
  • Multi-media
  • Other native formats
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • User can upload case materials regardless of format
  • Common formats include DOC, DOCX, JPEG, PDF, PPT, XLSX
  • Case Center can process many types of proprietary multimedia

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: We will use commercially reasonable efforts to ensure an operational target uptime for the SaaS Services of 98.5% (outside of scheduled downtime) during Business Hours. There is no refund mechanism.
• Approach to resilience: Case Center is architected for resilience by leveraging the robust capabilities of Microsoft Azure Platform Services. It ensures service continuity and rapid recovery from faults, failures, or adverse conditions by utilizing Azure's resilient infrastructure. The system employs RA-GRS (Read-Access Geo-Redundant Storage), which provides significant object durability and higher read availability. The platform's automatic partitioning and horizontal sharding across multiple storage accounts facilitate seamless scaling to meet user demand.; ; Azure's App Service and Application Gateway are used to provide all User facing components and are deployed across a load balanced pool of resource across multiple availability zones.; ; These elements collectively ensure that Case Center can scale rapidly, maintain acceptable service levels and recover rapidly, providing a stable and reliable solution for managing legal documents and evidence.
• Outage reporting: Email alerts are sent to named administrators.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Restricted to named users.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials Plus
• Information security policies and processes: Thomson Reuters manages a set of information security policies and standards, closely aligned with international standard ISO/IEC 27001:2022, which outline information security and risk management principles that apply to our people, process, and technology practices. Our policy requires security due diligence and accountability of our technology partners in accordance with this policy. In an ongoing practice focusing on continuous improvement we regularly review and adapt our policies and standards to address changes to our products and services, evolving threats, regulatory changes, and our customers’ information security expectations.; ; For more information, please refer to our Information Security Principles Whitepaper at https://www.thomsonreuters.com/content/dam/ewp-m/documents/thomsonreuters/en/pdf/information-security/thomson-reuters-information-security-principles.pdf.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: All components are tracked in our integrated asset management and change management systems.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: We regularly perform penetration testing, undertake monthly vulnerability scans, and daily change scans. patches are normally deployed within 2 weeks, and we receive threat intelligence from third party security n=vendors, eg. CiSP, Mitre and other publicly available sources. We also employ source code vulnerability tracking system and use automated security assessment tool.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Thomson Reuters performs automated and centralized logging of the different technology assets across our environment to provide real-time alerting, event correlation, and retroactive search capabilities. Elevated monitoring of known malicious indicator sets and tactics, techniques, and behaviors (TTPs) are implemented to help better defend critical platforms and services. Thomson Reuters has deployed an industry best practice SIEM (Security Information and Event Monitoring) solution that is monitored by a 24x7 follow-the-sun Security Operations Center (SOC) team.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Thomson Reuters employs a tiered incident management and escalation model based on ITIL (Information Technology Infrastructure Library). Incidents are triaged based on criticality and assigned through incident leads. Incident command follows documented response practices, as well as established communications and escalation practices. Coordination of incidents is cross-functional and includes representation from many Thomson Reuters functions to ensure the proper handling of all incidents. Incident escalation procedures include pre-determined paths and notification protocols if required to the Thomson Reuters Board of Directors and Senior Management Team.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Other
• Other public sector networks: Criminal Justice Secure Mail (CJSM)

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: MSECB
• ISO/IEC 27001 accreditation date: Thursday 2 October 2025
• What the ISO/IEC 27001 doesn’t cover: Legal Tracker
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: MSECB
• ISO 9001 accreditation date: Thursday 2 October 2025
• What the ISO 9001 doesn’t cover: Only the C-Track Enterprise Court Case Management Solution application is covered.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: BDO USA
• PCI DSS accreditation date: Wednesday 10 September 2025
• What the PCI DSS doesn’t cover: Only C-Track Enterprise Court Case Management Solution is covered.
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 1ad8b7ab-2b35-4655-878e-5a6588643d5c
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: B732d810-aae6-4e87-bd3d-bec30dc234a3
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at joanne.fowler@thomsonreuters.com. Tell them what format you need. It will help if you say what assistive technology you use.