Xenium Solutions Limited

Mental Health Assessment for use with NHS and Police Services

This enables an officer to conduct an assessment capacity on an individual to determine whether they have or not mental capacity to make their own specific decision at that point in time through questions and answers to provide officers with justification to challenge hospital/ambulances to leave them in police hands.

Features

  • On line and off line functionality
  • Read access can be defined differently for each database table
  • View available in graphical, GPS mapping, photo and text
  • Operates on phone or tablet for iOS, Android and Windows
  • UI interface follows a set logical pathway by decisions nodes
  • Data captured can be integrated into backend systems
  • Data captured could be transferred to partner agencies
  • Can be integrated or a stand alone form
  • Provides localised services details relative to the individuals needs
  • Questions can be modified to suit legislation questioning wordchanges

Benefits

  • Form can be modified by administrator to meet legal changes
  • Interfaces available to meet the need of partner agencies
  • Output via PDF, CSV, email and/or print
  • Can be completed in conjunction with qualified medical staff
  • Can be operated via mobile or desktop
  • Interface for turn by turn navigation to selected partner services
  • Partner's details provide name/address, work hours, telephone and services provided
  • Available as cloud based service or inhouse
  • Suitable for assessment of adults only, but can be expanded

Pricing

£11.50 to £19.50 a user a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at brucem@xeniumsolutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

4 5 2 2 5 4 7 9 0 5 5 7 5 6 1

Contact

Xenium Solutions Limited Bruce Murchie
Telephone: +447802227837
Email: brucem@xeniumsolutions.co.uk

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Niche, PNC, Google maps, internet browser, phone dialler
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
We are unaware of any constraints.
System requirements
  • For iOS devices either tablet or phone
  • For Android devices either tablet or phone
  • For UWP tablet or desktop
  • Operates with MS SQL Server any versions
  • Integrates with third party systems with api's
  • Support for web services
  • Any cloud supplier

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response are based upon the urgency of the matter. These are usually within 4 to 6 hours Monday to Friday
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Set a standard that meets the customers requirements
Web chat accessibility testing
None to date
Onsite support
Onsite support
Support levels
Annual support and maintenance is charged in advanced for the year based on the number of users and covers system updates and product maintenance that covers upgrades to new operating system updates. We also work with our customer base to provide with two update product releases that add new features. this service is provided on a discounted cost basis above annual support and maintenance. All support is remote.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
A series of customer designed online training tools have been developed to assist new customers. As each customer operates under a difference set of business rules and models these can be used as a guide to establish a new customers training criteria.

In general there is little training that is required to use the application given that the existing user will have prior knowledge of how to use the desktop versions of the mobile applications.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Their data is not stored in our SaaS as all data that is entered in the mobile client is uploaded as soon as the user presses the send key given that they a have a mobile on-line connection. Data is only stored in the police forces databases and not as stated in the SaaS.
End-of-contract process
There are no additional costs for end of service.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • Windows
  • Windows Phone
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The same functionality is provided on both desktop and mobile device be that a smartphone or a tablet. On a desktop the application uses a browser to access the application.
Service interface
Yes
User support accessibility
None or don’t know
Description of service interface
As required by the customer to meet their demands.
Accessibility standards
None or don’t know
Description of accessibility
There are no constraints in this area
Accessibility testing
These have not been required to date
API
Yes
What users can and can't do using the API
As the application is based on custom code base we provided dedicated api's based on the customers requirements and needs.
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
The service can be customised by the users. The user has TOTAL control if required to customise the forms. What we provide is a framework for either ourselve to generate the form or you the customer to generate the forms.

Scaling

Independence of resources
This has been tested with over several hundred concurrent users across the EU with no desegregation of data or capability for use of the service.

Analytics

Service usage metrics
Yes
Metrics types
These are available and are specified by the customer
Reporting types
Reports on request

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
A range of companies. Details provided on request

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
They do not as it connect to the users back end systems that reside behind their own firewall.
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
SLAs are provided on a customer by customer basis. As one example, one customer required that if SLAs were not achieved, then a deduction from the annual maintenance payment would be withheld.
Approach to resilience
It's available on request
Outage reporting
Can be interfaced to third party tool sets via APIs

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Access is defined according to user defined roles and controlled usually in conjunction with Microsoft Active Directory (AD) defined roles. This is done in conjunction with the customers requirements where necessary
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
These are available on request

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All change management is defined and discussed with the customer as required by the level of their standard set usually with a UK police force.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
In conjunction with our customers we seek to operate three systems covering demonstration, UAT and live and through these three systems we coordinate with the customer when and how and what patches need to be released when approved by the customer from UAT to live. The potential threats if any are informative by the customer and monitoring tools.
Protective monitoring type
Undisclosed
Protective monitoring approach
We respond is accordance with the degree of urgency that is required by the customer to address any issues that arise.
Incident management type
Undisclosed
Incident management approach
We have a customer portal that allows for direct reporting of any and all issues that generate incident reports to the support team for immediate response.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

In this area, we are proponents of any measure that assist with the everchanging need to address the effects of climate change. We encourage staff members to be mindful of wate products and energy consumption where it is economically possible to implement and use.
Covid-19 recovery

Covid-19 recovery

The company complies with all UK and North American and Australian government Covid-19 recovery procedures and standards and all staff have current and completed their third vaccinations.
Tackling economic inequality

Tackling economic inequality

Our company and its supply chain and customers acknowledge these world wide issues associated with economic inequality and as such we make every effort to deal with these issues as and when we are confronted with a specific instance in our business dealings, we make appropriate moves to plicate the matter, to the best of our ability.
Equal opportunity

Equal opportunity

Our company treats every person and supplier with equal rights and we provide equality opportunity for customers, suppliers and staff members. No exceptions.
Wellbeing

Wellbeing

It is critical that the wellbeing our staff is maintained and we do what we can to address these needs.

Pricing

Price
£11.50 to £19.50 a user a month
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at brucem@xeniumsolutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.