Zengenti Limited

User experience (UX) services

We can support your organisation in demonstrating your character and brand through our user experience (UX) consultancy services, which include user workshops, content analysis, audits, personas, customer journeys and information architecture development, helping you to produce websites and digital experiences that reflect your vision and are easy to engage with.

Features

• User experience definition and implementation
• Organisational requirements, priorities and objectives setting
• Content audits – run by Zengenti or guided self-audits
• Information architecture consultancy and content modelling
• User needs and top tasks research
• Persona development based on audiences, users and stakeholders
• Customer journey and audience mapping

Benefits

• Relevant, accurate, consistent and clear digital content
• Better experience for your website users, leading to brand trust
• Clearer user journeys leading to increased conversions
• Improved internal culture around content and its production
• More efficient content creation and governance workflows
• Reduction in projects delayed waiting for content
• Digital teams empowered to set and advocate content standards
• Better equipped authors, editors and publishers across the organisation

£800 to £950 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@zengenti.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

452504077492498

Contact

Stef Robinson / Ola Andersson
01584 824202
tenders@zengenti.com

Planning

• Planning service: Yes
• How the planning service works: If you have commissioned user experience (UX) consultancy, this will typically include a planning element. This will be used to design a scope of work, and to come to a consensus on the things we want to achieve together.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Contensis Cloud Content Management System (CMS)

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Where you have an existing website or other web asset which needs a new CMS, we can help you get the content ready for migration. This may then be a manual process, or something we automate for you.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Contensis Cloud Content Management System (CMS)

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: No constraints are directly relevant to our user experience (UX) consultancy work.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: All critical tickets are responded to 24/7/365. Other levels are handled during working week only.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: During and after any user experience (UX) work, our consultants are happy to take follow-up questions. However, there is no formal support arrangement.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: 11 July 2022
• What the ISO/IEC 27001 doesn’t cover: Our ISO27001 certification covers all company operations, including our data centres.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Zengenti has invested in wood chip/pellets from sustainable sources to run our heating and hot water systems. Our biomass boiler helps to reduce energy loss during energy generation and distribution and the heating and hot water for our headquarters are completely supplied via this method. All the electricity that we consume as a company is 100% renewable. Both our data centres run using 100% renewable energy. All the electricity for our headquarters is also 100% renewable. We are currently planning the installation of a solar panel array in the grounds of our headquarters to further reduce the need for electricity from the grid. We have invested in the use of free air cooling in our own data centre at our headquarters, keeping systems cool in a more environmentally friendly way and reducing our power consumption by becoming less reliant on air conditioning units as a primary cooling source. Our staff continue to mainly work from home, which reduces the need to commute into the office, greatly reducing CO2 emissions and any unnecessary travel. The majority of our staff now typically come into the office a few days a month rather than every day.

  Covid-19 recovery

  As a company, our staff continue to mainly work remotely with around 5-10% of the team working from our offices at any one time. We have created more communal areas and casual meeting spaces to support this newer way of working. Supporting our teams to continue to work flexibly and remotely has greatly reduced travel and has reduced the demand on health services, as our teams are far less likely to come into contact with others who may have had COVID-19. We continue to ensure our teams are given the flexibility that they need to help others who might be shielding or who are at high risk from COVID-19. We have offered those who do need to work from the office paid leave if they need to stay away from the office due to illness, which is also helping to reduce the risk of others who are working from the office. Throughout the pandemic and beyond we have always tried to help our team with their mental health. We have a regular section in our weekly staff newsletter on mental health, offer quarterly mental health webinars, access to a paid subscription to the Calm app, and we also have trained mental health first-aiders who are available in the event that someone needs some help. Since the pandemic, we have embraced opportunities to get our teams together, and where we have been able to do so in a safe manner, such as outdoor walks for example. These activities have all been aimed at helping people to get together and encourage people to talk and share experiences.

  Tackling economic inequality

  As a company, we have created many training and development opportunities for young people. This starts with us supporting work experience and often ends with people from the local community joining our team, where we train them from the ground up in the latest technologies. We are one of the very few technology companies in the area, and we have given lots of opportunities to local people, which has helped to develop and diversify the local economy, which otherwise is very agricultural. We donate to charities and initiatives in our community, including sponsoring children with disabilities and low-income families to attend a circus event that they might otherwise not get the opportunity to participate in. We also regularly support our local food bank with donations. In terms of our own supply chain, this is very small and focuses almost entirely on three or four companies that provide our infrastructure services. Outside of these companies, who need scale to provide their services, we do largely use SMEs to deliver our other business requirements. This includes air conditioning engineers for our data centre through to local sole traders helping us deliver lunch for our teams. Working with business startups is something that we have always been willing and excited to do, ensuring that any risks are low enough not to impact any of our existing customers if something goes wrong.

  Equal opportunity

  Zengenti is an equal opportunities employer and has an equal-opportunity policy. The aim of this policy is to ensure that no job applicant or employee receives less favourable treatment on the grounds of gender, race, disability, colour, nationality, ethnic or national origin, marital status, sexuality, dependants responsibility, religion, trade union activity and age (up to 65). Selection criteria and procedures will be kept under review to ensure that individuals are selected, promoted and treated on the basis of their relevant merits and abilities. All employees will be given equal opportunity within the company’s service and will be encouraged to progress within the organisation. To ensure that direct or indirect discrimination is not occurring, recruitment and other employment decisions will be regularly monitored in conjunction with ethnic records of job applicants and existing employees. The company is committed to a programme of action to make this policy fully effective.

  Wellbeing

  We hold regular events as a team to look after our wellbeing and also raise money for charity. Previous events have included bake sales, organised treks, and a week of activities to support Mental Health Awareness Week which included yoga, pilates and running/cycling challenges. We have trained a number of our staff under the MIND courses on mental health awareness and first response, with an aim to help us spot any first signs and issues and offer any help to our teams. We have a #wellbeing channel in Slack for all employees to send uplifting messages, news or share advice. There is also a section in our internal newsletter on mental health and all our teams get involved in order to produce this, helping to raise general awareness as well as delivering advice and suggestions aimed at helping anyone who might be struggling with their mental health. Prior to the COVID-19 pandemic when we were all working in the office, we ensured that we made adjustments to the office space to accommodate team members who struggled with physical issues such as noisy spaces. We continue to ensure we offer wellbeing support in how people work wherever possible. We are planning in the future to support local primary schools with their mental health activities too, by providing access to activities such as yoga and meditation.

Pricing

• Price: £800 to £950 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@zengenti.com. Tell them what format you need. It will help if you say what assistive technology you use.