ResourceXpress
A Room, Desk, Parking and Workspace booking solution for the Hybrid Workplace. Integrate with Exchange resource mailboxes or use as standalone system. Easily collaborate with colleagues by viewing their schedule and booking near them. Find a suitable workspace via fully interactive maps. Room screens and desk devices available.
Features
- Book rooms, desks parking or any other type of space
- Access via Outlook, website, app, QR code or interactive device
- Interactive maps to book a suitable room or other resource
- Collaborate easily by looking at co-workers schedule and locations
- Send booking reminders in advance with confirmation and cancellation links
- Automatically cancel bookings in the event of a no-show
- RBAC web console for system administrators
- Comprehensive built in reporting, including utiliation and no-shows
- API access for advanced BI reporting and dashboards
- Available as a hosted SaaS solution (Azure) or host yourself
Benefits
- Enable staff to create and manage their own bookings
- Easy access via SSO using standard Entra ID credentials
- Adapt quickly to changes in booking requirements
- Recover lost utilisation of rooms, desks and other resources
- Make informed estate decisions based on accurate data
- Use Power BI to display the information important to you
- Identify suitable resources with advanced filtering
- View availability at a glance with room and desk devices
- Easy adoption through simple to use interfaces
- Quick implementation with Entra ID user and attribute synchronisation
Pricing
£10 to £400 a licence a year
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 14
Service ID
4 5 2 5 0 9 6 7 7 9 7 3 9 8 8
Contact
Essential Computing
Clare Knight
Telephone: 01275 343199
Email: info@essential.co.uk
Service scope
- Software add-on or extension
- Yes
- What software services is the service an extension to
- Microsoft Outlook calendars
- Cloud deployment model
-
- Public cloud
- Private cloud
- Hybrid cloud
- Service constraints
-
Supports Microsoft Exchange and Microsoft 365 (cloud only or hybrid).
Can be implemented on customer's own server in the cloud or internal network or as a managed SaaS solution. Licenced on a perpetual or subscription basis per bookable resource. - System requirements
-
- Exchange Online / Exchange Server
- Azure AD / Active Directory
- Windows Server 2016 and above (if customer hosted)
- SQL Server 2017 and above (if customer hosted)
- Or Azure SQL database (if customer hosted)
- IOS / Android
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Monday- Friday 1, all emails and phone calls are responded to within 1 hour.
Weekend support available at prior request. - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
-
We provide a Support & Maintenance Service, which includes: email, phone and remote access support from our Bristol based offices, Mon-Fri, 9-5pm . Support is provided by our trained technical support team.
Installation services are carried out by our Technical Consultants, who hand over to the support team following planning, install and configuration to suit your organisations needs.
Where further on site support is needed this would be quoted as needed on a day rate basis. Your customer account manager will work closely with Support to help and advise following initial technical installation and set up. - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Essential provides a full planning, design and deployment service- from a simple design and install, through to custom designed floor plans for central kiosk panels. Our Technical Consulting team will work with you to ensure all pre-requisites are in place, before installing and configuring your instance of ResourceXpress. Following install and configuration, we can be available to support you when the system goes live, and can help with user guides and content for your communication plan.
- Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- The calendar appointments are retained in the Resource Mailbox calendar, so there's no need to export anything should you decide to stop using the service.
- End-of-contract process
- At the end of the contract, we would need notification of your intent not to renew at a minimum 40 days prior to subscription end, and we'll take care of the rest.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Chrome
- Application to install
- Yes
- Compatible operating systems
-
- IOS
- Windows
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- None
- Service interface
- No
- User support accessibility
- None or don’t know
- API
- Yes
- What users can and can't do using the API
- API access with JSON response providing all booking data within the system including no-show information. Can be used to create powerful dashboards using Power BI and similar tools.
- API documentation
- Yes
- API documentation formats
- Other
- API sandbox or test environment
- No
- Customisation available
- Yes
- Description of customisation
-
The stylesheets for the digital signs are fully customisable to include corporate branding, logos, background images, coloured text and so on.
Clear, intuitive and accessible graphical floor plans enable our customers to focus on user experience, supporting finding the right workspace to meet staff needs.
In addition, the screens can be configured to display corporate messaging (i.e. to advise of fire alarm testing, or a marketing message).
Scaling
- Independence of resources
-
ResourceXpress can be implemented in your own cloud, hybrid on premises or as a SaaS solution.
With the SaaS option, if preferred, each customer can have it's own instance of the application, or use the multitenant option. Either way, all customer data is segregated at the database level.
Analytics
- Service usage metrics
- Yes
- Metrics types
- System usage with regard to storage, compute, egress.
- Reporting types
- Reports on request
Resellers
- Supplier type
- Reseller providing extra support
- Organisation whose services are being resold
- ResourceXpress
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Supplier-defined controls
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
-
- Physical access control, complying with another standard
- Encryption of all physical media
- Scale, obfuscating techniques, or data storage sharding
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- In-house destruction process
Data importing and exporting
- Data export approach
- Data is captured within the Outlook calendars (and simply displayed on screens). Additional system configuration, usage and utilisation information is captured into a system SQL database. This information can be exported as a .csv file by a staff member with an appropriately authorised admin role.
- Data export formats
-
- CSV
- Other
- Other data export formats
- Microsoft Outlook Calendar appointments
- Data import formats
-
- CSV
- Other
- Other data import formats
- Microsoft Outlook Calendar appointments
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- TLS (version 1.2 or above)
- Legacy SSL and TLS (under version 1.2)
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- Legacy SSL and TLS (under version 1.2)
Availability and resilience
- Guaranteed availability
-
SLAs are available to our customers upon request. Availability is targeted at 99.5% uptime.
Services Credits are available, and are limited to the prorated subscription fee of the Services corresponding to the calendar month in which the Monthly Uptime is less than the target. - Approach to resilience
- Our datacentre leverages cloud computing technologies so that every point of failure in the architecture is resilient, and can also be geo-resilient.
- Outage reporting
- Email alerts
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- Public key authentication (including by TLS client certificate)
- Identity federation with existing provider (for example Google Apps)
- Username or password
- Access restrictions in management interfaces and support channels
- Role based access controls are in place to determine appropriate access according to permission.
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Username or password
Audit information for users
- Access to user activity audit information
- No audit information available
- Access to supplier activity audit information
- No audit information available
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- Other
- Other security governance standards
- We utilise the ISO/IEC 27001 Code of Practice for Information Security Management as a framework for guiding our approach to managing security.
- Information security policies and processes
-
We utilise the ISO/IEC 27001 Code of Practice for Information Security Management as a framework for guiding our approach to managing security.
Continually review our use of security measures so that we can improve the way in which we protect our business.
Protect and manage our information assets to enable us to meet our contractual, legislative, privacy and ethical responsibilities. Our internal framework includes: Staff education and training, company policy, regular review processes, Director ownership of policy and processes.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Our Change Management team use Jira change control systems and framework. The key objective is to protect the client production services from outage and disruption resulting from change.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- We have our own internally defined management processes which cover planned and as-needed scanning, identification, notification, remediation and reporting. Additional levels of management can be discussed per customer requirement.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- We have defined our own protective monitoring processes in line with contract and customer requirements.
- Incident management type
- Supplier-defined controls
- Incident management approach
- Any security or data breach event must be reported immediately to the CTO. The organisation will notify its commercial insurance provider. If a security incident or data breach event involves a customer tenant, the customer must be promptly notified in writing. We will investigate all reports of security incidents and data breaches.
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Equal opportunity
- Wellbeing
Fighting climate change
We are committed to reducing our environmental impact as part of how we operate as a digital business.
As a digital services provider, we enable our customers to realise sustainable hybrid workplaces for positive wellbeing and environmental impact through the technology solutions we provide, and through the way we collaborate to implement the solutions for long term success.
Our focus is on reducing energy and resource usage, reducing the need to travel where possible, and enabling team communications and education to support these objectives.
We proactively support our customers, and vendors to do the same by delivering projects in a way which considers environmental factors at the planning stage.
In recent years, we have reduced our office footprint to support hybrid working, minimising travel requirements for our teams. Our services are delivered fully remotely to customers, to pass on the same benefits.Equal opportunity
We provide technology solutions which help level the playing field for people across the workforce. Accessibility is a key consideration, and we work with solutions which integrate with Microsoft’s advanced accessibility capabilities wherever possible.Wellbeing
The solutions we provide are aimed at making day to day working life better for the people using it, by enabling them to achieve more from within their Microsoft365 applications, reducing digital friction.
Doing the right thing is a core value of our business. This starts with commitment to our team, to be a responsible, fair and supportive employer, by offering a safe and welcoming environment to do their best work and providing development pathways where possible.
Our belief is that if our people are supported well, they can do the best they can for our customers.
Underpinning all the above, is the choice to work with vendors with aligned values in terms of their positive impact on their people, teams, partners, and customers.
Pricing
- Price
- £10 to £400 a licence a year
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- For organisations wanting to review the solution before committing, we can offer access to a test set up in the cloud for 30 days. This is to evaluate the functionality, rather than test own calendars.