TIMEEDIT UK LIMITED

Higher Education Timetabling & Resource Management Software

TimeEdit provides enterprise-grade real-time timetabling, scheduling & resource management Software as a Service (SaaS) to over 200 institutions globally. Customers drastically improve resource utilisation levels, class access ratios, contributing to student success. Our suite spans the scheduling process, from workforce planning, scheduling, exam planning, to follow-up, reporting, & analytics.

Features

• Web based academic workload planning tool
• Web based timetabling data collection module
• Core is TimeEdit’s timetabling and resource scheduling system
• Exam supports the ability to create timetables for all exams
• Autopilot exists within 'Core' its our auto scheduling engine
• Students and staff can view their personalised class\exam timetable
• Reserve is our adhoc room\equipment booking module
• Web based real-time reporting tool

Benefits

• Manage academic teaching as well as non-teaching activities
• Create multiple data collection forms with in built data validation
• Integrated, efficient, clash-free resource management workflow tool
• Timetables for all exams for students, rooms, supervisors & invigilators
• Auto-schedule full timetable covering availability, resources and constraints
• Subscribe to timetables and display within calendar system of choice
• Booked any resource if the user has the correct authorisation
• Out-of-the-box reports including resource utilisation and timetabling process

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at matt.dalton@timeedit.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

452680709047560

Contact

Matt Dalton
07742183278
matt.dalton@timeedit.com

About the service

• Service categories:
  • Application Development and Deployment
    • Application platforms
      • Model driven application platforms
        • Model driven application platforms
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: TimeEdit offers unrestricted service, ensuring 99.95% reliability. Any planned maintenance is carefully planned for non-business hours and is brief, typically lasting just a few minutes, to ensure minimal disruption to the user experience. Fully compatible with all major web browsers, TimeEdit eliminates the need for specific hardware. The system will be available 24 hours a day, 7 days a week, excluding planned maintenance, guaranteeing continuous accessibility for our clients.
• System requirements: Web browser (Safari, Chrome, Firefox, Opera & Edge)

User support

• Email or online ticketing support: Yes
• Support response times: TimeEdit's email and ticketing support system accepts submissions 24/7, year-round. Live support for tickets operates from 7am to 8pm on weekdays, barring holidays. During these hours, our team aims to respond initially within 1.21 hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Our standard support package, included with every license, guarantees access to our engineers and support team during defined business hours (7am to 8pm, weekdays).
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Training on using TimeEdit is always included for different user groups in our setup. This training is available both online and in person, with a mix of the two often yielding the most effective implementation. The exact blend is tailored to the clients individual needs. Both new and established users gain access to our comprehensive knowledge base, which includes user manuals, support queries, and training materials for all our software. If users require information beyond what's available, our dedicated support team is just a phone call away. Additional training sessions can be arranged anytime with our Customer Success Team.; ; Additional training sessions can be booked at any time with our Customer Success Team.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • Excel
  • Docx
• Documentation accessibility standard: WCAG 2.2 AA
• End-of-contract data extraction: Users have the ability to export all data input into the TimeEdit system via a file export. Clients can perform this export independently or may seek assistance from our support team.
• End-of-contract process: Upon contract termination, we will transfer all data to the client upon request and conduct a thorough deletion of the client's content, ensuring no possibility of restoration. We do not retain any backup files, as stipulated in the contract.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: TimeEdit supports and is compliant with standardised web and enterprise technologies, rendering a completely device-agnostic experience. Leveraging cross-browser and platform compliant HTML5 standards, TimeEdit provides compatibility with all major browsers (Edge, Firefox, Safari, Opera, Chrome), as well as both desktop and laptop computers, tablets, and mobile phones.
• Service interface: Yes
• Description of service interface: TimeEdit's interface, innovatively designed for ease and user engagement, enables users to quickly become proficient shortly after completing their training. With a focus on intuitive design, it integrates visual and interactive elements for straightforward navigation, further supported by instructional videos to ensure a smooth user experience. Delivered as SaaS, our applications are entirely web/HTML5-based, ensuring compatibility across desktops, laptops, mobile phones, and tablets.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: TimeEdit conducts regular accessibility and interface testing using assistive technologies as part of our internal development and review processes. This includes manual testing with screen readers (VoiceOver), keyboard-only navigation, zooming to 200%, increasing font size, and inspection of the accessibility tree in browser developer tools. Automated and semi-automated tools such as Wave, Siteimprove, and Colour Contrast Analyser are also used to identify issues related to ARIA, focus handling, contrast, and semantic structure.; ; Accessibility evaluations are carried out by our internal review team with expertise in accessibility testing and WCAG compliance, engaging end users in testing and feedback activities, which also include users who rely on assistive technologies. Findings are documented in accessibility reports and remediation plans and are used as input to ongoing development and quality assurance processes
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: TimeEdit provides multiple API interfaces depending on the individual use-case and customer preference. At the basic level, TimeEdit provides both a SOAP and REST API that - depending on authentication - provides access to both public and private data. These interfaces can either be accessed as is (via standard HTTP(S) calls), or through one of TimeEdit’s integration interfaces. The APIs accept xml as input and output formats, and - for certain calls - multipart form data in the form of e.g., CSV or xlsx.; ; All APIs enable full read / write access to the the server and database, depending on the privileges and permissions specified by the authentication. Generally speaking, the APIs allow the user full programmatic access to all of TimeEdit’s functionality.; TimeEdit provides comprehensive API documentation, accessible via https://developer.timeedit.com/, which provides complete coverage of all our APIs and integration interfaces. This online resource includes detailed explanations, as well as practical examples, to assist users in understanding and utilising the platform's API capabilities effectively. ; ; All APIs are owned and maintained by TimeEdit and TimeEdit follows standard release protocols and API versioning so as to avoid introducing breaking changes that would adversely impact existing integrations.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Administrators of any TimeEdit product can edit branding, naming conventions, the colour scheme, the data structure and align it to their existing database during import. The whole system is configurable based on each institution’s layout and availability of rooms, campuses, schools, equipment, and much more.

Scaling

• Independence of resources: TimeEdit can guarantee no slowdown or restrictions by having multiple users accessing the service at the same time. This is achieved through automatic scaling of server capacity, logical route backups, and failover management such as established redundancy and abstraction. This has led to our average up-time of 99.99%.

Analytics

• Service usage metrics: Yes
• Metrics types: Our module 'Reporting' gives users the comprehensive tools needed to analyse data for their institution in one place. Use predefined template reports to quickly get an overview of resource management and utilisation across campus. A system admin user can customise, pivot and slice the data in any way they want, to see exactly the data needed.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
• Resource tagging: Yes
• FOCUS resource tagging: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: From the service interface, users can select parameter ranges and download and export their data themselves in various file formats, including CSV and XLS.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XLSX
  • XLS
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • TXT
  • XLS
  • XLSX

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Included in our standard SLA, is a guaranteed uptime availability of 99.5 %.; ; We provide compensation credits in the rare event that our uptime SLAs are not met. In such instances, clients are entitled to a reduction in fees for the Services corresponding to the duration of the affected service level. Up time is measured at the outbound internet access point, ensuring transparency and accuracy in our service monitoring.
• Approach to resilience: TimeEdit’s data centre resilience setup is available upon request.
• Outage reporting: In the unlikely event of an outage, this is communicated through messages (clients can decide format of receiving this message) via our public dashboard, accessible to all clients for monitoring.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management-only areas are part of an extended permission level hierarchy that is set up for all users.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials
• Information security policies and processes: TimeEdit is committed to preserving the confidentiality, integrity and availability of all the physical and electronic information assets (information assets include data or other knowledge stored in any format on any system that has value to an organisation, and should be logged) throughout the organisation in order to compete in the marketplace and maintain its legal, regulatory and contractual compliance and commercial image.; To achieve this, TimeEdit has implemented a policy framework in accordance with the international standard ISO/IEC 27001:2013 requirements, which we've also been certified to uphold. The policy is subject to systematic review and improvement at least on a 12 month basis.; ; The senior management team is responsible for setting and approving the; Information Security Policy. The VP of Engineering is responsible for ensuring that roles, responsibilities and authorities are appropriately assigned, maintained and updated as necessary. All employees and those working under the scope of the Information Security Policy are responsible for adhering to the requirements of the Information Security Policy and for fulfilling any duties related to assigned roles, responsibilities or authorities. The consequences of breaching the Information Security Policy are set out in TimeEdit’s disciplinary policy and in contracts and agreements with third parties.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All information system terminals, as well as key information flow points on the network are protected by continuous defence against malware/antivirus/spyware and other known malicious attacks. These defence mechanisms are updated without the need for end-user intervention, and end-users are restricted from accessing or making changes to the defence mechanisms.; ; Event logging is maintained at all applicable levels, capturing all the required events. Systems shall be patched and updated as new security patches and hotfixes are released. Any software or hardware product that reaches the end of the manufacturers’ service and support life for patching will be replaced.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: An incident is an event that violates the policies of TimeEdit related to Information Security, Physical Security, or Acceptable Use; other TimeEdit policy, standard, or code of conduct; or threatens the confidentiality, integrity, or availability of information systems. Incidents are categorised according to potential for exposure of protected data or criticality of the resource, using a four level system of Low, Medium, High, and Extreme.; ; Patches are deployed within one working day of a threat being identified by TimeEdit personnel, software application analysing events and trends, our Intrusion Protection/Intrusion Detection devices, or user observation of suspicious activity.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Means by which compromise are detected include:; Trained personnel reviewing collected event data;; Software applications analysing events, trends, and patterns;; Intrusion Protection/Intrusion Detection devices alert of unusual network traffic;; Observation of suspicious or anomalous activity.; ; At the detection of an incident, we will:; Detect whether a security incident has occurred;; Determine method of attack;; Determine impact of the incident to systems, applications, and personnel involved in the incident;; Obtain or create intelligence products regarding attack modes and methods.; ; Incidents are categorised according to criticality using a four level system.; ; Action will be taken within 24 working hours in all categories.
• Incident management type: Supplier-defined controls
• Post-quantum cryptography secure: No
• Incident management approach: TimeEdit’s Incident Response Life Cycle consists of a series of phases that will assist in the handling of a security incident. Preparation includes a variety of policies, procedures, tools, as well as governance and communications plans. TimeEdit utilises several mechanisms to prevent and prepare to respond to an incident:; Security awareness training;; Malware/Antivirus/Spyware Protections;; Firewalls and Intrusion Prevention Devices;; Event logs;; Patching and updating.; ; Means by which detection occur include:; Trained personnel reviewing collected event data;; Software applications analysing events, trends, and patterns of behavior;; Intrusion Protection/Intrusion Detection devices alert of unusual network traffic;; Observation of suspicious or anomalous activity.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 3%
• Between £250,000 and £500,000: 3%
• Between £500,001 and £1,000,000: 3%
• Between £1,000,001 and £2,500,000: 3%
• Between £2,500,001 and £5,000,000: 5%
• Over £5,000,001: 5%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: A3Cert
• ISO/IEC 27001 accreditation date: Thursday 7 March 2024
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: F62cb991-992c-4a69-a144-616ada4a86d5
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Ensuring new workers are informed of their right to join a trade union
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
  • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
  • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
  • Plans for positive actions with community groups.
  • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
  • Plans to respond flexibly and adapt approaches to community engagement and initiatives
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
  • Understanding of issues relating to entering the contract workforce
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at matt.dalton@timeedit.com. Tell them what format you need. It will help if you say what assistive technology you use.