MUTHERBOARD.COM LTD

Consult & Design

This service focuses on understanding a client’s operations and mapping out smarter ways of working. It includes workflow consulting, facilitation of workflow design and optimisation workshops, and defining AI opportunities and a clear roadmap for implementation.

Features

• Workflow consulting assessments to identify inefficiencies
• Collaborative workshop platforms for real-time process mapping.
• AI opportunity scanning and prioritization tools.
• Custom roadmap planning for digital transformation
• Stakeholder alignment sessions for buy-in.

Benefits

• Uncover hidden inefficiencies to streamline daily workflows.
• Design AI-powered processes that accelerate task completion.
• Run collaborative workshops to align teams on smarter operations.
• Map clear roadmaps that guide scalable business growth
• Spot AI opportunities to eliminate repetitive manual steps.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@mutherboard.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

452903664852480

Contact

Tania Benade - Meyer
+44 1423 609002
gcloud@mutherboard.com

About the service

• Service categories:
  • Applications
    • Production and operations
      • Other operations
        • Other operations
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements:
  • Stable internet connection
  • Monday.com web/desktop app.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: For support requests submitted between Monday to Friday , the turnaround time is 24 Hours. ; ; For support requests submitted on a weekend - They will be addressed on the next working day
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: 6 months = 20 hours/month @£160 per hour; 12 months = 10 hours/month @£160 per hour; 18 months = ~7 hours/month @£160 per hour; ; Each account is assigned an Account Manager and a dedicated Implementation Specialist
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Kickoff workshops (online or onsite) for discovery.; Custom questionnaires and goal-setting guides.; Interactive roadmap documentation shared
• Service documentation: Yes
• Documentation formats: PDF
• Documentation accessibility standard: EN 301 549
• End-of-contract data extraction: Admins initiate full account exports (boards, items, updates) as ZIP files. - Individual boards/items export to Excel/CSV instantly. User access to perform these can be restricted to account for data security.
• End-of-contract process: Included in the cost: ; - Core service: Design, build, train as scoped.; - Basic support: Email/tickets during term.; - Data export assistance: Guided full exports.; - Documentation: Final handover guides.; ; Additional Fees: ; - Extended offboarding; - Premium export help; - Custom migrations; - Post-term support

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • ChromeOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Dedicated Mobile app - Slightly reduced functionality on the mobile app e.g. building of workflows. ; dedicated desktop app - different user interfaces, full functionality
• Service interface: Yes
• Description of service interface: Clients are given access to a customer portal where they can access ticketing help.; There is also an AI knowledge base driven by ChatGPT, trained on everything monday.com where they can get simple queries answered immediately.; We also provide links to basic monday.com training within the portal.
• Accessibility standards: None or don’t know
• Description of accessibility: The underlying platform is working towards WCAG 2.1 AA alignment, and we will follow monday.com’s accessibility roadmap and provide reasonable adjustments where needed.
• Accessibility testing: We have not yet carried out formal, structured usability testing of our web chat with assistive technology users. Instead, we currently rely on monday.com’s built‑in accessibility features and informal feedback from users. Where customers identify barriers (for example with screen readers or keyboard-only navigation), we log these in our monday.com Service desk, work with the platform vendor to identify workarounds, and provide alternative contact channels such as email and phone while issues are resolved.
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: Monday.com is fully customisable to automate any and all business processes. From entire workflows to column headings, to status labels, everything can be updated to the exacting requirements of users. We enable our clients to self manage their accounts and provide in depth training to enable them to do so effectively and efficiently.

Scaling

• Independence of resources: Monday.com is hosted on AWS (a cloud-based system) and is designed to ensure that one person’s heavy usage never slows down anyone else’s experience. By utilizing flexible, professional-grade technology, the platform automatically adjusts its resources in real-time. This guarantees that every user receives fast, reliable service and consistent performance, regardless of how much traffic the system is handling.

Analytics

• Service usage metrics: Yes
• Metrics types: Clients will receive updates on their billable hours, total licenses used, and the number of licenses remaining. Usage of automations Number of API calls AI credits used and remaining Full audit log of account activity granular down to individual actions
• Reporting types:
  • Real-time dashboards
  • Regular reports
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Supplier type

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Monday.com

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: Never
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Users can download structured data in CSV, Excel or PDF format via the platform. User permissions to perform this can be restricted to ensure data security.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Excel
  • PDF
  • MS Word
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Excel
  • PDF

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: For the purposes of identifying the software and controls used, mutherboard stipulates the use of: Cyber Security Platform - Eset Protect Elite This package will apply the following: A full disk encryption using the FIPS 140-2 compliant encryption protocol AES-256 Endpoint malware protection Vulnerability scanning performed daily Patch management performed daily Automated threat detection and response

Availability and resilience

• Guaranteed availability: Availability Levels - 99.9% monthly uptime for services - Response targets: Critical (1 business days), High (2 days), Medium/Low (5 days). Users can be refunded based on severity (5-15% of fees).
• Approach to resilience: Available on request
• Outage reporting: Mutherboard reports outages via partner status pages and direct notifications to clients, ensuring transparency. Real-time updates cover incidents across monday.com, make.com, and integrations. Email alerts are sent to all account admins and affected users. Automations can be used to notify via MS Teams if required.

Identity and authentication

• User authentication needed: No
• Access restrictions in management interfaces and support channels: Access to management interfaces (monday.com admin console, implementation workspaces and support channels) is restricted to authorised staff using individual named accounts. Customer environments are accessed only when required for implementation or support, using roles with least‑privilege permissions agreed with the customer. We enforce multi‑factor authentication and, where possible, SSO through the customer’s identity provider. Access requests and approvals are recorded on our internal monday.com Service board and reviewed periodically. Support channels used for incident or configuration requests are limited to agreed contacts at the customer, and sensitive data is not requested or stored unless strictly necessary.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
  • Other
• Other security governance standards: Monday.com is certified as below: SOC 1 Type 2 SOC 2 Type 2 SOC 3 ISO/IEC 27001 ISO/IEC 27018 ISO/IEC 27017 ISO/IEC 27701 GDPR HIPAA CCPA LGPD PIPEDA OAIC - The Privacy Act 1988 APPI EU-US DPF CSA STAR Level 1
• Information security policies and processes: We have a stringent Information Security Policy in place which is reviewed annually. This is available on request. We have a Information Security Officer, Robert Meyer - rob@mutherboard.com, and a Deputy ISO, Juanru Visser - juanru@mutherboard.com who are responsible for enabling, maintaining and training on this policy as well as security best practices.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Our services are delivered as a certified implementation partner of monday.com. We maintain a configuration register for each customer, documenting boards, automations, integrations and key dependencies. Changes are raised as tickets in monday.com Service, assessed for business and security impact, and, where relevant, reviewed with an internal admin and the customer before implementation. Approved changes are applied in a non‑production workspace where possible, then scheduled into live with appropriate communications. All changes are logged, with audit history retained in monday.com, and rollback or remediation steps agreed for higher‑risk changes.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Our service runs on the monday.com platform, which manages infrastructure‑level vulnerabilities and patching. For our implementation and configuration work, we monitor security advisories from monday.com, cloud providers and UK NCSC guidance, and subscribe to vendor mailing lists. Potential threats affecting customer workspaces are assessed through impact and likelihood, and high‑risk issues are prioritised on our internal monday.com Service board. Where configuration or integration changes are required, we apply and test them promptly, communicating changes to affected customers and recording actions taken for audit.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our protective monitoring focuses on the configurations and integrations we implement on the monday.com platform. We monitor customer workspaces and integrations for unusual behaviour, failed automations and error alerts surfaced in monday.com and connected cloud services. Potential compromises or suspicious activity are logged immediately on our internal monday.com Service board, triaged for impact and urgency, and escalated to the customer and to monday.com support where platform‑level investigation is required. During UK business hours we aim to begin investigation within 1 working hour of identifying or being notified of a potential compromise.
• Incident management type: Supplier-defined controls
• Post-quantum cryptography secure: No
• Incident management approach: Upon detection, we immediately assess the scope and impact using our IT partners. Clients are notified promptly according to SLAs with a summary of the event, immediate actions taken, and next steps. Throughout the process, Robert Meyer provides regular updates on progress and timelines. Once resolved, we share a final root-cause analysis and preventative measures to ensure satisfaction. Every incident concludes with a detailed formal report and a review meeting. Finally, we incorporate client feedback and internal lessons learned to refine our policies, ensuring continuous improvement and future resilience.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 7.5%
• Between £1,000,001 and £2,500,000: 7.5%
• Between £2,500,001 and £5,000,000: 7.5%
• Over £5,000,001: 7.5%

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: None of the criteria
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Ensuring new workers are informed of their right to join a trade union
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
  • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
  • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
  • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
  • Plans for positive actions with community groups.
  • Measures for making facilities used in the delivery of the contract available for community groups, education or training
  • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
  • Plans to respond flexibly and adapt approaches to community engagement and initiatives
  • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
  • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Understanding of issues relating to entering the contract workforce
  • Creation of outreach activities to create a pipeline of employees for the future contract delivery
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@mutherboard.com. Tell them what format you need. It will help if you say what assistive technology you use.