e18 Innovation
Intelligent Automation / RPA Support Services
This service provides flexible cloud support and professional services to help organisations design, deploy and scale intelligent automation. Delivered by accredited specialists, it supports individual projects and enterprise programmes, accelerating transformation, maximising return on investment and enabling effective adoption of automation across complex clinical and back-office environments.
Features
- Automation Strategy
- NHS specialist automation team support
- Infrastructure review and design
- Process review
- Pipeline Creation
- Implementation Support
- Deployment Services
- Design Build and Test Services
- Benefits Realisation
- Robotic Operating Model review and support
Benefits
- Enhances operational efficiency
- Enhances decision-making speed
- Reduces administrative costs
- Minimizes human error
- Accelerates processing times
- Improves patient experiences and outcomes
- Supports data compliance
- Frees staff resources
- Makes patient pathways more efficient for the NHS
- Cash releasing opportunity
Pricing
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at finance@e18-consulting.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 15
Service ID
4 5 3 0 4 2 3 6 7 7 0 4 2 0 9
Contact
e18 Innovation
Louise Wall
Telephone: 07979597396
Email: finance@e18-consulting.com
About your service
- Service categories
-
Cloud Support Services
Ongoing Support
- Product support capabilities
- Logging and management of incidents
- Reporting and proactive results analysis
- Dispatch of service technicians and/or parts
- End user training coordination
- Other
Service scope
- Service constraints
-
Scheduled Maintenance: To ensure optimal performance, scheduled maintenance windows are necessary, during which services may be temporarily unavailable.
System Requirements: Certain services may have specific system or compatibility requirements that need to be met by the client’s existing IT infrastructure.
User support
- Email or online ticketing support
- Yes
- Support response times
- Our response times to email support queries vary depending on the support level chosen by the client.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Yes
- Web chat support availability
- 9 to 5 (UK time), 7 days a week
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- Our web chat is designed with accessibility in mind to ensure that all users, including those with disabilities, can easily access and use the service.
- Web chat accessibility testing
- We have conducted extensive testing of our web chat with assistive technology users to ensure its accessibility and usability for individuals with disabilities.
- Support levels
- We offer several tiers of support to cater to different needs and budgets within the public sector. Each level is designed to provide an appropriate balance of resources and responsiveness, ensuring that all clients receive the support necessary for their operations. Cost available on request depending on requirements.
- AI chatbot
- No
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Baseline Personnel Security Standard (BPSS)
Pricing
- Discount for educational organisations
- No
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Solution architect | £1,062.50 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Business analyst | £1,062.50 |
Software development roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Developer | £1,062.50 | £650.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber Essentials Alternative
- In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- None of the criteria
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
- Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
- Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
- Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
- Actions to invest in the physical and mental health and wellbeing of the contract workforce
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at finance@e18-consulting.com.
Tell them what format you need. It will help if you say what assistive technology you use.