Oleeo Limited

Oleeo Talent Acquisition System Ongoing Licensing, Configuration, Integration and Support Services

Oleeo's Talent Acquisition Solutions including ATS, Events and CRM are designed to meet the e-Resourcing and talent management requirements of recruiters in the Public sector. Renew, expand on or maximise the use of your solution through take up ongoing Configuration, Integration or Support and Maintenance Services from Oleeo.

Features

• Oleeo licensing and support services
• Software maintenance and updates
• Account management and customer success
• Consultancy and configuration tailoring services
• End-to-end data driven intelligence
• Client helpdesk
• UK based support team
• Solution customisation (configure in extra functionality to your system)
• Training and integration services
• Expansion modules and tailoring: End-to-end Intelligence, Diversity Toolkit & more

Benefits

• The highest level of support to customers and candidates
• Receive best practice advice and best-in-class service
• High levels of satisfaction
• Phone and online support
• Regular customer success reviews and innovation releases
• Knowledge sharing opportunities within the Oleeo community
• Agility, rapid time-to-hire, strong internal mobility & candidate pipeline
• Boosted fill rates, end-to-end visibility & metrics
• Automation of time consuming sifting & onboarding checking
• Allow your solution to grow with you

£1,000 to £1,500 a person a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello.uk@oleeo.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

453257800237654

Contact

Laura Standley D'ymant
44 (0)208 296 5924
hello.uk@oleeo.com

Planning

• Planning service: Yes
• How the planning service works: Oleeo supports clients in planning through Consultancy, including business process reviews.; This can include understanding of core objectives review of existing recruitment process maps, on site workshops with key stakeholders followed by detailed recommendations for solution design improvements.; Any subsequent recommendations will be implemented following Oleeo’s tried and tested implementation methodology which uses best practices from different software and implementation methodologies.. ; Oleeo, working closely with the client's designated team, will set out initiating, planning, specifying, and designing the system so that your expectations and deliverables can be successfully realised through configuration and development.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Oleeo's Applicant Tracking System
  • All Oleeo Solutions

Training

• Training service provided: Yes
• How the training service works: Oleeo offers training on all its solutions.; Training can be carried out on site or remotely.; Oleeo works with clients to ensure users are fully trained ensuring they an maximise their usage of Oleeo's solutions.; Oleeo offers Super User, Recruiter and Configuration training.
• Training is tied to specific services: Yes
• Services the training service works with: All Oleeo Solutions

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Oleeo supports all clients moving to Oleeo's SaaS Services through our extensive implementation and consultancy services
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Oleeo's own SaaS Solutions

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Oleeo performs quality assurance on and performance testing on all its solutions and support clients in carrying out user acceptance testing on their Oleeo implementations.

Security testing

• Security services: Yes
• Security services type: Other
• Other security services:
  • Accreditation of its own services to ISO27001
  • Accreditation of its own services to Cyber Essentials Plus
  • Commission of Independent Pen Test reports for support systems
  • Full Incident Management

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: Oleeo prides itself on its outstanding service and support offering available for all Oleeo solutions. This is reflected through our high rates of client satisfaction and retention and achieved by providing best in class service. We work closely with customers to not only provide day-to day support but also a true partnership approach which includes account management, customer success, satisfaction/best practice reviews and knowledge sharing.

Service scope

• Service constraints: Oleeo’s support team receive all system advice requests, incidents and small change requests and manage them through to completion. The team will respond to all new requests within 1 hr and provide regular updates on the progress until the request is resolved. The support team can be reached by telephone or the client portal and requests are tracked using the case portal. The team also provide technical support to candidates making applications.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Oleeo’s support team receive all system advice requests and incidents and manage them through to completion. The team will respond to all new requests within 1 working hour and provide regular updates on the progress until the request is resolved. The support team can be reached by telephone or email and requests are tracked using CRM software. The team also provide technical support to candidates making applications.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Oleeo’s support team receive all system advice requests and incidents and manage them through to completion. The team will respond to all new requests within 1 working hour and provide regular updates on the progress until the request is resolved. The support team can be reached by telephone or through the online support portal and requests are tracked using CRM software. As standard, the team also provide technical support to candidates making applications, with a 48 hour SLA within business hours, though this is optional should clients prefer to provide this support directly. Support in line with Oleeo's standard SLA's is included within the ongoing maintenance and support fee. Requests for enhanced service levels and/or additional support hours can be considered and would be provided at additional cost.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 30/03/2023 valid to 29/03/2026 (Accredited since 2011)
• What the ISO/IEC 27001 doesn’t cover: ISO27001:2022 covers all aspects of Oleeo business
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Oleeo is dedicated to promoting and improving its environmental commitments. Our policy is to ensure that every aspect of our activities is conducted in accordance with sound environmental practices.; Since 2021, Oleeo has been working with external environmental business advisory services to measure and reduce its carbon footprint and is committed to achieving Net Zero by 2035. This is achievable through a mixture of Carbon reduction efforts (targeting ≤ than 1tCO2e per employee) and offsetting any residual emissions.; Measurements have been sourced by:; · Surveying staff.; · Analysing & submitting spend & data (energy, waste, water) associated with Scope 1,2 &3 emissions.; · Researching key supplier’s sustainability commitments.; ; Oleeo deploys the following activities to reduce its Carbon Footprint:; -Providing budget, time, roles and responsibilities: Oleeo has an ISO14001-certified Environmental Management System (EMS)-managed by the Environmental Compliance Manager, supported by the compliance team with board oversight. Their remit is to map Oleeo’s Carbon Reduction journey through measurement, initiatives to support reduction and employee, supplier and client engagement, driving continuous improvement.; -EMS policies, processes, targets & training covering: encouraging use of public transport, customer video-conferencing, provision of recycling bins, ongoing support for home working, setting and monitoring of carbon reduction performance targets, water use and waste, reported 6-monthly to EMS board.; -Minimising Electricity use e.g. through Friday office closure; -Offsetting: In partnership with Carbon Neutral, Oleeo offsets 25% of its carbon emissions via The Woodland FundTM; ; The greatest opportunities for further reductions lie within our supply chain, including:; · Selecting Suppliers committed to Net Zero: choosing suppliers with environmentally responsible operations, e.g.Oleeo’s largest supplier, Equinix is ISO14001 certified and an EU Climate Neutral Data Centre Operator Pact signatory, committing to carbon neutrality by 2030 and Net Zero by 2040.; · Maximising use of renewables: selecting suppliers with the highest % of renewals.

  Covid-19 recovery

  Oleeo both as an employer and through its software strives to support the creation of employment opportunities as well as facilitating their fulfilment.; ; Our software can be used 100% remotely meaning employers could and can continue their activities without interruption as far as their recruiting platform is concerned; users can work remotely either through choice, whether mandated through regulatory or employer requirements, or in office. Oleeo’s services were provided without interruption during mandated lockdown due to the swift implementation of our business continuity procedures.; ; In terms of supporting our customer base during this time, Oleeo quickly rolled out a free video interview tool as well as accelerated integration with Microsoft Teams to help our customer stay connected to and continue to interview candidates throughout the imposed lockdown. Many of our customers continue to use virtual interviewing as it is both time and cost efficient to candidates and employers alike.; ; To support employees, Oleeo rolled out a well-being programme with an aim to support the physical, mental and emotional well-being of our employees with well being days including virtual nutrition talks, meditation, exercise classes as well as ongoing virtual coffee breaks and well-being talks from subject matter experts.; ; Oleeo continues to support remote working, office working as well as hybrid working to support employee well-being.

  Tackling economic inequality

  Oleeo believes everyone has an entitlement to earn a wage which is enough to live on and is an accredited Living Wage Employer, certified by the Living Wage Foundation.; Oleeo’s solution offers both in built and optional tools to support our clients in tackling inequality. These include application anonymisation which includes hiding pre-specified information which include not only an applicant’s name but also items such as address and schooling. These fields are only made visible once a candidate is invited to interview. This helps with impartiality where screeners may hold unconscious bias in these areas. Further optional social mobility tools are available to help our clients increase opportunities for those who may be located in deprived areas.

  Equal opportunity

  Part of Oleeo’s mission is to empower all Oleeo stakeholders to reinforce the imperative for embedded diversity and inclusion throughout our business and our customers too. This spans communications, activities and everyday processes to help us better reflect the need for innovating and advancing the value of Diversity and Inclusion in business and society.; ; We have developed a suite of tools to support employers in their efforts to attract and recruit a diverse workforce. These include:; Job advert debiasing tools designed to help users identify gender biassed words within the job description and suggests gender neutral replacements with an aim to support engagement with a wider audience.; Interactive diversity analytics dashboards giving users easy access to key diversity recruitment metrics including year on year data; Name blind screening, including removal of data such as name, address, schooling, supporting the reduction of possible impact from unconscious bias that could be present during the application screening process; Accessible candidate interfaces; ; Our client interfaces are also highly accessible including features to support usability for users who are colour blind.; ; From an internal employee perspective, it is Oleeo’s policy for all colleagues to be treated fairly and without bias including through recruitment, training, promotion and career opportunities. We are fully committed to supporting a culture that actively values fairness, transparency and a diverse workforce.

  Wellbeing

  The health and wellbeing of its employees is paramount to Oleeo. We have implemented a number of strategies to support our employees both physically and mentally. These include:; Training nominated employees as Mental Health First aiders, equipping them with the tools to listen, reassure and respond to employees who may need support and pointing them in the right direction to get additional expert support; A Private Healthcare Plan; Employee assistance programmes with access to free counselling sessions; Occupational Health support; Bereavement support; Access to a range of expert-led well being classes and activities with a monthly well-being programme of events which can be attended remotely during office hours; Gym discounts; This is in addition to offering flexible working, including supporting flexible part time hours, allowing employees to work from home as well as supporting hybrid work options in an effort to help employees find a healthy work-life balance.; ; From a system perspective, to support our Clients’ system users, Oleeo has introduced a High Contrast Theme to its Talent Acquisition Suite interfaces which as well as maximising ease of use for visually impaired and colour blind users has been designed with a dark aesthetic to reduce eye strain which can be a significant contributor to work fatigue. In Oleeo’s High Contrast Theme, care has been taken to meet WCAG AAA contrast criteria in all major screen functions with the colour palette remaining compatible with popular accessibility plugins.

Pricing

• Price: £1,000 to £1,500 a person a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello.uk@oleeo.com. Tell them what format you need. It will help if you say what assistive technology you use.