Veran Performance

Client-side support for back & front-office (HR/Finance/Payroll/Procurement/CRM) Transformation

Veran's transformation service provides the methodology, toolkits and expertise required to deliver outcome-led transformation, using technology and automation. Our 7S™ methodology provides templated transformation for HR, Finance, Procurement, Payroll & CRM. Services include business case, supplier selection and client-side hand-holding to deliver the programme and realise benefits.

Features

• Client-side support for back-office selection and implementation
• Software selection, business case and stakeholder management / alignment
• Functional strategy, operating model and organisation design
• Project Management, Planning, Reporting and Delivery
• Business analysis, requirement definition and decision-making facilitation
• Process design, change impact assessment and User Experience (UX)
• Change management, Engagement, Communications, Benefits Realisation and Training
• Data cleansing, transformation and validation
• End-to-end testing including support of UAT
• Service delivery, cutover and ongoing support

Benefits

• Achievement of business outcomes not just a new system
• Upskilled team to support the solution after go live
• Extensive experience reduces risk of delay and additional costs
• Enables lower-cost models for your support services
• Business case benefits are realised quicker
• Internal change management skills developed
• Common implementation risks and mistakes managed
• Return on investment enabled faster
• No need for last minute costly contract resource
• Configuration team is held to account and quality assured

£350 to £2,250 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at helen@veranperformance.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

453364006503841

Contact

Helen Thiel
+44 7770 901040
helen@veranperformance.com

Planning

• Planning service: Yes
• How the planning service works: Veran is well-known in the public sector for delivering rigour, structure and high quality through our 7S™ Methodology. This tried and tested approach guides organisations through 7 clearly defined steps, starting with the customer or end user who is at the heart of any transformation. ; ; Veran's 7S™ draws on our 12 years' experience of leading cloud-enabled digital transformation programmes across some of the largest and most complex Government departments and agencies. We avoid common mistakes and risks; use very targeted workshops to quickly deliver important decisions and deliverables needed for a successful project; and recommendations are aligned to Civil Service Best Practice. Our implementation approach is underpinned by a strong and pragmatic governance, which encourages agile decision making and alignment.; Our experienced Programme and Project Leads will work with you and any required third parties, to tailor these tried and tested plans around your organisation's objectives, constraints and timelines. Our plans are fully integrated, both in terms of the various workstreams required to deliver the project, but also in terms of the key activities, dependencies and resources required from the client organisation.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Oracle Cloud
  • SAP S/4 Hana
  • SAP SuccessFactors
  • SAP Ariba
  • Workday
  • Microsoft Dynamics
  • Ceridian

Training

• Training service provided: Yes
• How the training service works: Our approach to training is that it needs to be based on persona-needs within the context of the day job and provided on a 'just in time' basis. This brings about a better level of end-user engagement and understanding on an ongoing basis, not just for go-live. For this service, we support you to enable internal capability so that a greater level of self-sufficiency is achieved. In line with our standard training services, we also provide training to various stakeholders and end users relevant by module (e.g., HCM, Payroll, Procurement, Finance) or by service interaction. Training services include Training Strategy & Approach; Training Needs Analysis; Training Planning; Training Content; Training Delivery (Super User / End-User / Admin User). Our Change and Training approach is integrated into the core project team from the outset and delivers at 3 tiers: strategic, behavioural and knowledge-based.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Cloud implementations and migrations can over-run and exceed initial budget expectations. This is often due to the fact that organisations are unaware of the dependencies and activities that they need to undertake as part of a standard Cloud project. Veran's service provides access to experienced Cloud transformation professionals, who can integrate into your team and mitigate the risk of project delay. This is achieved by ensuring a robust business case has been created; supporting with all the readiness and mobilisation activities; hand-holding client teams across project workstreams (Solution Design; Data; Testing; Integrations; Change & Adoption; Cutover) and ensuring a healthy governance is operational throughout the project. Our methodology for Cloud migration encourages organisations to understand how to get the most from investment being made in Cloud technology, both on Day 1 and beyond. It provides an holistic strategy for service enablement, addressing all angles of end user interactions and experience, not just the transactional processing. It provides colleagues with the opportunity to upskill during the project and be self-sufficient once technology solutions are live.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Veran Performance have a team of test practitioners who specialise in delivering testing services to improve quality of your investment in HR, Finance and Payroll technology. We have advanced capability in:; • Test policy and strategy development; • Test planning, management and control; • Testing on cloud systems using various methodologies including Agile; • Defect triage, management and reporting; • Test tool selection; • Risk-based testing; ; Our team, often one of our Founding Directors, provides independent quality assurance on every project.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: We provide strategic, outcomes-driven support for your team rather than technical support. This ensures you get the best results and Return on Investment in any cloud software or support contract you have with third parties. Many clients have a technical support contract (reactive) to fix configuration issues or answer queries, and a separate support contract with us which is proactive, to ensure from their strategy, operating model, processes and people are taking full advantage of the software.

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Typically we respond within 1 hour, 12 hours maximum.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: We provide strategic, outcomes-driven support for your team rather than technical support. This is included in our day rates and means a transformation consultant is always available during your project to offer advice and guidance.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Tackling economic inequality
  • Wellbeing

  Tackling economic inequality

  Veran is a SME consultancy which has grown over the past ten years and created job opportunities for over 200 people, including many graduates. On the same day we founded Veran, we set up a not-for-profit HR & Finance network which now supports 20,000 professionals through free events, seminars and workshops, to help develop the HR and Finance profession, match jobseekers with employers, and upskill people from a diverse range of backgrounds, to be employable in HR and Finance. Over the past 10 years, we have helped more than 30 people to find a job through our network. ; ; Furthermore HR and Finance technology and transformation are high growth sectors. Veran’s success in Central Government allows us to continue growing at rapid speed, with ambitions to double in size over the next 18-24 months. This means offering new jobs for 100+ people in the next 2 years. Our methodologies which have been tailored to hybrid working allow us to hire from a wider geographical base, and those who are not mobile to travel into work or those who are shielding. We also provide excellent training for people of all economic backgrounds, from school or higher education through internships, most of whom become permanent employees. ; ; We fund ten days of training for every one of our employees, helping them gain qualifications and certifications in Project Management, Organisational Design, Change Management, and technology design and development. We also support our clients to design their Training Strategies and Plans so that during our projects, people in our client organisations are learning about Programme and Project Management, Process Optimisation, Embedding Change, Effective Communication, and Best Practice for HR and Finance.

  Wellbeing

  At Veran we take the health and wellbeing of all our staff, colleagues and clients seriously. We operate a number of initiatives to promote not just the physical health but also the mental wellbeing of our people. Our purpose in doing this is to ensure that everyone working at Veran has access to the support, tools and advice they need to manage their health and wellbeing. ; To support physical health we offer all permanent staff fully funded private medical insurance and critical illness insurance. We have consciously chosen to contract our private medical with Vitality as their service offering is more rounded to total health. We also organise tournaments such as tennis and netball regularly. For those who cannot travel to take part in tournaments, we also ensure we offer challenges that everyone can take part in regardless of location, such as Virgin Pulse (previously Global Corporate Challenge). ; To support our people in managing their mental health we have created a rounded approach. We acknowledge that for many of our workforce who work remotely staying connected is a key factor in managing their mental health. As such we provide; weekly newsletters, monthly all-company calls, bi-annual in-person development days, regular manager 1-2-1s and a weekly anonymous pulse survey. We also offer our people the opportunity to be a mentor or have a mentor. We have also partnered with OnHand who match our people with volunteering opportunities in their local communities. This is in addition to having two mental health first aiders in the organisation and actively promoting mental health awareness, including through an awareness week, Employee Assistance Programme, etc. ; We also offer financial education support to our employees with a financial advisor running bi-annual drop-in sessions for our people.

Pricing

• Price: £350 to £2,250 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at helen@veranperformance.com. Tell them what format you need. It will help if you say what assistive technology you use.