INSIGHT DIRECT (UK) LTD
Managed Platform - VMware VVF
The Managed Platform – VMware vSphere Foundation is a proactive managed service for on-premises VMware environments with VVF licensing delivering 24x7 monitoring, performance optimization, security compliance assessments, and full lifecycle management of the virtual infrastructure and underlying hardware. Available in 3 Tiers (Platform, Platform+OS, Platform+OS+DB)
Features
- Monitoring and Alerting
- Cluster Management
- Storage Management
- Infrastructure Governance:
- Cluster Lifecycle Management
Benefits
- Minimized Downtime
- Continuous Availability
- Faster Issue Resolution
- Optimized and Consistent Performance
- Effective Capacity Planning for Future Needs
- Enhanced Security and Consistent Governance
Pricing
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at pstenderteam@insight.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 15
Service ID
4 5 3 4 6 7 1 3 8 3 0 4 2 9 7
Contact
INSIGHT DIRECT (UK) LTD
Public Sector Tender Team
Telephone: 0344 846 3333
Email: pstenderteam@insight.com
About your service
- Service categories
-
Cloud Support Services
Ongoing Support
- Product support capabilities
- Logging and management of incidents
- Reporting and proactive results analysis
- Dispatch of service technicians and/or parts
- Other
Service scope
- Service constraints
- Remotely delivered service, client provisioned remote access to environment required.
User support
- Email or online ticketing support
- Yes
- Support response times
- Our standard response time for email or ticketing support is within 1 hour during weekdays, and we aim to respond within 2 hours on weekends. For critical incidents, we provide a 24-48 hour notification for confirmed issues.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Yes
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- WCAG 2.2 AA
- Web chat accessibility testing
-
Insight uses ServiceNow for web chat. ServiceNow demonstrates commitment to accessibility through rigorous, multi-faceted testing aligned with WCAG 2.2 AA standards. Their testing methodology combines independent third-party assessments, automated checks, and human evaluation across complete workflows.
Assistive technology testing includes NVDA, JAWS, VoiceOver, TalkBack, and ZoomText, alongside keyboard-only navigation validation. Testing occurs across multiple browsers (Chrome, Safari, Edge Chromium) to ensure broad compatibility.
ServiceNow's Accessibility Centre of Excellence oversees an embedded accessibility approach integrated throughout their Product Development Lifecycle (PDLC). They supplement formal validations with an Accessibility Employee Engagement Panel comprising over 200 employees with diverse disabilities, providing early-stage feedback during development.
Their accessibility roadmap prioritises achieving higher WCAG 2.2 AA conformance levels across all Platform and Products, addressing high-impact defects and embedding automated accessibility testing guardrails. They publish detailed Accessibility Conformance Reports (ACRs) using the international Voluntary Product Accessibility Template (VPAT) standard.
For detailed component-specific compliance documentation, ServiceNow provides Accessibility Conformance Reports available through their compliance team (compliance@servicenow.com). - Support levels
-
We provide three support levels: Standard, Enhanced, and Premium. The Standard level offers basic support with response times tailored to critical issues. Enhanced support includes faster response times and proactive monitoring. Premium support provides the highest level of service, including dedicated resources and priority incident resolution.
Each support level is designed to cater to varying operational needs and complexities. A technical account manager is available for Enhanced and Premium support levels to ensure a seamless experience and facilitate ongoing service improvements. For Standard support, a cloud support engineer is assigned to assist with technical queries and operational issues. - AI chatbot
- Yes
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Security Clearance (SC)
Pricing
- Discount for educational organisations
- Yes
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee business architect | £450.00 | £225.00 |
| Associate business architect | £600.00 | £300.00 |
| Business architect | £790.00 | £395.00 |
| Lead business architect | £980.00 | £490.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data architect | £600.00 | £300.00 |
| Senior data architect | £790.00 | £395.00 |
| Chief data architect | £980.00 | £490.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Enterprise architect | £790.00 | £395.00 |
| Senior enterprise architect | £790.00 | £395.00 |
| Lead enterprise architect | £980.00 | £490.00 |
| Principal enterprise architect | £1,325.00 | £662.50 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate network architect | £600.00 | £300.00 |
| Network architect | £790.00 | £395.00 |
| Lead network architect | £980.00 | £490.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Security architect | £790.00 | £395.00 |
| Lead security architect | £980.00 | £490.00 |
| Principal security architect | £1,325.00 | £662.50 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate solution architect | £600.00 | £300.00 |
| Solution architect | £790.00 | £395.00 |
| Senior solution architect | £790.00 | £395.00 |
| Lead solution architect | £980.00 | £490.00 |
| Principal solution architect | £1,325.00 | £662.50 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate technical architect | £600.00 | £300.00 |
| Technical architect | £790.00 | £395.00 |
| Senior technical architect | £790.00 | £395.00 |
| Lead technical architect | £980.00 | £490.00 |
| Principal technical architect | £1,325.00 | £662.50 |
Chief digital and data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief data officer | £1,325.00 | £662.50 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief information security officer | £1,325.00 | £662.50 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief technology officer | £1,525.00 | £762.50 |
Cyber security roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead cyber security audit and assurance | £1,325.00 | £662.50 |
| Principal cyber security audit and assurance | £1,325.00 | £662.50 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security governance and risk manager | £980.00 | £490.00 |
| Lead cyber security governance and risk manager | £790.00 | £395.00 |
| Principal cyber security governance and risk manager | £980.00 | £490.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security monitoring | £600.00 | £300.00 |
| Lead cyber security monitoring | £790.00 | £395.00 |
| Principal cyber security monitoring | £1,325.00 | £662.50 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber incident response | £600.00 | £300.00 |
| Lead cyber security incident response | £980.00 | £490.00 |
| Principal cyber security incident response | £1,325.00 | £662.50 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security vulnerability management | £600.00 | £300.00 |
| Lead cyber security vulnerability management | £980.00 | £490.00 |
| Principal cyber security vulnerability management | £1,325.00 | £662.50 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security digital forensics | £600.00 | £300.00 |
| Lead cyber security digital forensics | £1,325.00 | £662.50 |
| Principal cyber security digital forensics | £1,325.00 | £662.50 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security testing | £600.00 | £300.00 |
| Lead cyber security penetration testing | £980.00 | £490.00 |
| Principal cyber security testing | £1,325.00 | £662.50 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security secure systems architecture and design | £600.00 | £300.00 |
| Lead cyber security secure systems architecture and design | £980.00 | £490.00 |
| Principal cyber security secure systems architecture and design | £1,325.00 | £662.50 |
Data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee analytics engineer | £450.00 | £225.00 |
| Analytics engineer | £600.00 | £300.00 |
| Senior analytics engineer | £790.00 | £395.00 |
| Lead analytics engineer | £980.00 | £490.00 |
| Head of analytics engineering | £980.00 | £490.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate analyst | £600.00 | £300.00 |
| Data analyst | £790.00 | £395.00 |
| Senior data analyst | £980.00 | £490.00 |
| Principal data analyst | £980.00 | £490.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data engineer | £600.00 | £300.00 |
| Senior data engineer | £790.00 | £395.00 |
| Lead data engineer | £980.00 | £490.00 |
| Head of data engineering | £980.00 | £490.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data ethics lead | £790.00 | £395.00 |
| Head of data ethics | £980.00 | £490.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data governance manager | £790.00 | £395.00 |
| Lead data governance manager | £790.00 | £395.00 |
| Head of data governance | £980.00 | £490.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee data scientist | £450.00 | £225.00 |
| Associate data scientist | £600.00 | £300.00 |
| Data scientist | £790.00 | £395.00 |
| Principal data scientist | £980.00 | £490.00 |
| Lead data scientist | £980.00 | £490.00 |
| Head of data science | £1,325.00 | £662.50 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior machine learning engineer | £790.00 | £395.00 |
| Lead machine learning engineer | £980.00 | £490.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate performance analyst | £600.00 | £300.00 |
| Performance analyst | £790.00 | £395.00 |
| Senior performance analyst | £980.00 | £490.00 |
| Lead performance analyst | £980.00 | £490.00 |
| Head of performance analysis | £1,325.00 | £662.50 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate application operations engineer | £600.00 | £300.00 |
| Application operations engineer | £600.00 | £300.00 |
| Senior application operations engineer | £790.00 | £395.00 |
| Lead application operations engineer | £790.00 | £395.00 |
| Principal application operations engineer | £980.00 | £490.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Business relationship manager | £790.00 | £395.00 |
| Senior business relationship manager | £980.00 | £490.00 |
| Lead business relationship manager | £980.00 | £490.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Configuration analyst | £600.00 | £300.00 |
| Change and release analyst | £790.00 | £395.00 |
| Change and release manager | £980.00 | £490.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Operations analyst | £600.00 | £300.00 |
| Senior operations analyst | £790.00 | £395.00 |
| Operational control manager | £980.00 | £490.00 |
| Head of command and control | £1,325.00 | £662.50 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate end user computing engineer | £600.00 | £300.00 |
| End user computing engineer | £790.00 | £395.00 |
| Senior end user computing engineer | £790.00 | £395.00 |
| Lead end user computing engineer | £980.00 | £490.00 |
| Principal end user computing engineer | £980.00 | £490.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| IT service analyst | £600.00 | £300.00 |
| IT service manager | £790.00 | £395.00 |
| Senior IT service manager | £980.00 | £490.00 |
| Head of IT service management | £1,325.00 | £662.50 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Incident manager | £600.00 | £300.00 |
| Major incident manager | £790.00 | £395.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate infrastructure engineer | £600.00 | £300.00 |
| Infrastructure engineer | £600.00 | £300.00 |
| Senior infrastructure engineer | £790.00 | £395.00 |
| Lead infrastructure engineer | £980.00 | £490.00 |
| Principal infrastructure engineer | £980.00 | £490.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate infrastructure operations engineer | £600.00 | £300.00 |
| Infrastructure operations engineer | £600.00 | £300.00 |
| Senior infrastructure operations engineer | £790.00 | £395.00 |
| Lead infrastructure operations engineer | £980.00 | £490.00 |
| Principal infrastructure operations engineer | £980.00 | £490.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Problem analyst | £600.00 | £300.00 |
| Problem manager | £980.00 | £490.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service desk analyst | £450.00 | £225.00 |
| Senior service desk analyst | £600.00 | £300.00 |
| Service desk manager | £790.00 | £395.00 |
| Head of service desk | £980.00 | £490.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service acceptance analyst | £600.00 | £300.00 |
| Service readiness analyst | £600.00 | £300.00 |
| Service transition manager | £790.00 | £395.00 |
| Lead service transition manager | £980.00 | £490.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee business analyst | £450.00 | £225.00 |
| Junior business analyst | £600.00 | £300.00 |
| Business analyst | £790.00 | £395.00 |
| Senior business analyst | £980.00 | £490.00 |
| Lead business analyst | £980.00 | £490.00 |
| Head of business analysis | £1,325.00 | £662.50 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate delivery manager | £790.00 | £395.00 |
| Delivery manager | £790.00 | £395.00 |
| Senior delivery manager | £980.00 | £490.00 |
| Head of (Agile) delivery management | £1,325.00 | £662.50 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Digital portfolio analyst | £600.00 | £300.00 |
| Digital portfolio manager | £790.00 | £395.00 |
| Senior digital portfolio manager | £980.00 | £490.00 |
| Head of portfolio | £1,325.00 | £662.50 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate product manager | £600.00 | £300.00 |
| Product manager | £790.00 | £395.00 |
| Senior product manager | £980.00 | £490.00 |
| Lead product manager | £980.00 | £490.00 |
| Head of product | £1,325.00 | £662.50 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Programme delivery manager | £1,325.00 | £662.50 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service owner | £1,325.00 | £662.50 |
Quality assurance testing (QAT) roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Tester (QAT) | £450.00 | £225.00 |
| QAT analyst | £600.00 | £300.00 |
| Senior QAT analyst | £790.00 | £395.00 |
| Lead QAT analyst | £980.00 | £490.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Tester (test engineer) | £600.00 | £300.00 |
| Test engineer | £600.00 | £300.00 |
| Senior test engineer | £790.00 | £395.00 |
| Lead test engineer | £980.00 | £490.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Test manager | £790.00 | £395.00 |
| Head of test | £980.00 | £490.00 |
Software development roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Apprentice DevOps engineer | £450.00 | £225.00 |
| Junior DevOps engineer | £600.00 | £300.00 |
| DevOps engineer | £790.00 | £395.00 |
| Senior DevOps engineer | £980.00 | £490.00 |
| Senior DevOps engineer - management | £980.00 | £490.00 |
| Lead DevOps engineer | £980.00 | £490.00 |
| Lead DevOps engineer - management | £980.00 | £490.00 |
| Principal DevOps engineer | £980.00 | £490.00 |
| Principal DevOps engineer - management | £980.00 | £490.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Apprentice frontend developer | £450.00 | £225.00 |
| Junior frontend developer | £600.00 | £300.00 |
| Frontend developer | £790.00 | £395.00 |
| Senior frontend developer | £980.00 | £490.00 |
| Lead frontend developer | £980.00 | £490.00 |
| Head of frontend development | £1,325.00 | £662.50 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Apprentice developer | £450.00 | £225.00 |
| Junior developer | £600.00 | £300.00 |
| Developer | £790.00 | £395.00 |
| Senior developer | £980.00 | £490.00 |
| Senior developer - management | £980.00 | £490.00 |
| Lead developer | £790.00 | £395.00 |
| Lead developer - management | £980.00 | £490.00 |
| Principal developer | £790.00 | £395.00 |
| Principal developer - management | £980.00 | £490.00 |
User-centred design roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Junior accessibility specialist | £600.00 | £300.00 |
| Accessibility specialist | £790.00 | £395.00 |
| Senior accessibility specialist | £980.00 | £490.00 |
| Head of accessibility | £1,325.00 | £662.50 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate content designer | £600.00 | £300.00 |
| Junior content designer | £790.00 | £395.00 |
| Content designer | £790.00 | £395.00 |
| Senior content designer | £790.00 | £395.00 |
| Lead content designer | £980.00 | £490.00 |
| Head of content design | £1,325.00 | £662.50 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Content strategist | £980.00 | £490.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate graphic designer | £600.00 | £300.00 |
| Junior graphic designer | £600.00 | £300.00 |
| Graphic designer | £790.00 | £395.00 |
| Senior graphic designer | £980.00 | £490.00 |
| Lead graphic designer | £980.00 | £490.00 |
| Head of graphic design | £1,325.00 | £662.50 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate interaction designer | £600.00 | £300.00 |
| Junior interaction designer | £600.00 | £300.00 |
| Interaction designer | £790.00 | £395.00 |
| Senior interaction designer | £980.00 | £490.00 |
| Lead interaction designer | £980.00 | £490.00 |
| Head of interaction design | £1,325.00 | £662.50 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate service designer | £600.00 | £300.00 |
| Junior service designer | £790.00 | £395.00 |
| Service designer | £790.00 | £395.00 |
| Senior service designer | £980.00 | £490.00 |
| Lead service designer | £980.00 | £490.00 |
| Head of service design | £1,325.00 | £662.50 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Technical writer | £980.00 | £490.00 |
| Lead technical writer | £1,325.00 | £662.50 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate user researcher | £600.00 | £300.00 |
| Junior user researcher | £790.00 | £395.00 |
| User researcher | £980.00 | £490.00 |
| Senior user researcher | £490.00 | £490.00 |
| Lead user researcher | £1,325.00 | £662.50 |
| Head of user research | £1,325.00 | £662.50 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Atlas
- ISO/IEC 27001 accreditation date
- Saturday 13 April 2024
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- Yes
- Who accredited the ISO 9001 certification
- Atlas
- ISO 9001 accreditation date
- Tuesday 1 April 2025
- What the ISO 9001 doesn’t cover
- N/A
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- Be7ce590-de10-486e-8431-2e10891a8979
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- Cd8b1a78-44c7-4bb0-84d6-59a7506f3bba
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Plans to engage the contract workforce in deciding the most important workplace issues to address
- Ensuring new workers are informed of their right to join a trade union
- Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
- Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
- Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
- Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
- Activities to cascade good practice on fair working conditions throughout the supply chain
- Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
- Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
- Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at pstenderteam@insight.com.
Tell them what format you need. It will help if you say what assistive technology you use.