iPlato Healthcare Ltd

Web Booking

iPLATO’s Web Booking is a browser-based centralized booking service, that enables PCNs and ICB/ICSs to offer appointment bookings at numerous locations for a variety of different services. It can be a pivotal driver for health campaigns such as Influenza Clinic invitations, COVID vaccination bookings, Cervical screenings, and Health Checks appointments.

Features

• Fully self-manged service
• Unlimited booking locations
• Fully configurable
• Visibility at all surgeries
• Manual booking for patients
• Check in and attendance options
• Real-time reporting functionality
• Patients can self-manage appointments

Benefits

• Improving uptake, NHS Health Checks, breast, bowel, cervical cancer screening
• Minimises practice admin
• Contact high volume of patients for health campaign
• Fully self-manged, meaning no practice involvement required
• One system controls entire booking process
• 24/7Commissioner real-time dashboard available, holistic activity and spending overview
• Mass population engagement without practice involvement
• Providing consistent and secure regional patient communications
• Reducing health inequalities, engaging with hard-to-reach demographics

£1.00 a user

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at thor.magnusson@iplato.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

453833093696390

Contact

Thor Magnusson
020 3743 0060
thor.magnusson@iplato.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: None
• System requirements: None, although occasionally some modern browser required

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We respond to questions within agreed SLA
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Email, phone, Service Desk during business hours
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Training e.g. webinars and videos, plus support documentation
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Can be provided by Support Team, if required
• End-of-contract process: User data is deleted, no data record left behind, included in contract

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Client uses the mobile app and the customer e.g. clinician uses a web browser
• Service interface: No
• User support accessibility: WCAG 2.1 A
• API: No
• Customisation available: No

Scaling

• Independence of resources: We align with our SLA

Analytics

• Service usage metrics: Yes
• Metrics types: On-line dashboard and reports
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: CSV
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: 99.9%
• Approach to resilience: Same location, multi line resilience on VPN connections
• Outage reporting: Internal reporting only. Support Desk notification to client

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Email address and password
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • Data Security & Protection Toolkit
  • Cyber Essentials Plus

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: IGToolkit, Cyber Essentials Plus
• Information security policies and processes: Internally developed policies

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All changes must pass through QA approval and are deployed - once approved - by a CI/CD pipeline
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: People Ensuring staff receive training on cyber security and risks. We pay attention to: Social Engineering/Phishing, Secure Passwords, Safe internet usage and removable media. Testing/Monitoring Carry out annual Penetration testing of the IT Infrastructure, Software applications and mobiles apps. Implement monitoring solution to alert for unusual applications, and attempted access activity along with log monitoring. Reduce attach surface Remove all unnecessary services and applications from the environment, removing potential risks related to unneeded applications. Multi layers approach Implement Perimeter Firewall, IDS and DLP protection along with additional Firewall and IPS at internal points in the infrastructure and application layer.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Ensuring a central Log aggregation solution is in place, acting as a repository for all Infrastructure and Application logging data. Setting up Active Monitoring Listeners, allowing active monitoring within the applications to alert to activity outside of predefined norms. Implementing Passive monitoring of Critical points in the application, infrastructure and security services within organisation. Establishing robust alerting and escalation mechanism to ensure that activity outside of predefined thresholds is flagged to responsible managers, Dashboards also provide visibility of systems. Establishing external monitoring solution to monitor the internal monitoring solution, enabling early warning of issues that will prevent adequate internal monitoring.
• Incident management type: Supplier-defined controls
• Incident management approach: Each incident/prospective incident is logged with our helpdesk, assigned a Ticket number and a support specialist. Our specialist is responsible for gathering the scope of the incident in terms of scale (affecting a single or multiple users). Communicate to customers/internal stake holders that an incident has occurred, and if possible, provide workarounds. Gather relevant people to resolve incident, collaborate on best course of action to resolve issue. Look at the root cause of the incident, identify how to prevent the incident from occurring, capture actions and assign responsibility for measures to mitigate the risk of a similar incident occurring again.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Health and Social Care Network (HSCN)

Social Value

• Fighting climate change:

  Fighting climate change

  N/A
• Covid-19 recovery:

  Covid-19 recovery

  N/A
• Tackling economic inequality:

  Tackling economic inequality

  Software aids in making patient and practice communication effective and easy.
• Equal opportunity:

  Equal opportunity

  N/A
• Wellbeing:

  Wellbeing

  Software aids in making patient and practice communication effective and easy.

Pricing

• Price: £1.00 a user
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Requirements to be discussed with account manager and interested organisations

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at thor.magnusson@iplato.com. Tell them what format you need. It will help if you say what assistive technology you use.