iPlato Healthcare Ltd

Web Booking

iPLATO’s Web Booking is a browser-based centralized booking service, that enables PCNs and ICB/ICSs to offer appointment bookings at numerous locations for a variety of different services. It can be a pivotal driver for health campaigns such as Influenza Clinic invitations, COVID vaccination bookings, Cervical screenings, and Health Checks appointments.


  • Fully self-manged service
  • Unlimited booking locations
  • Fully configurable
  • Visibility at all surgeries
  • Manual booking for patients
  • Check in and attendance options
  • Real-time reporting functionality
  • Patients can self-manage appointments


  • Improving uptake, NHS Health Checks, breast, bowel, cervical cancer screening
  • Minimises practice admin
  • Contact high volume of patients for health campaign
  • Fully self-manged, meaning no practice involvement required
  • One system controls entire booking process
  • 24/7Commissioner real-time dashboard available, holistic activity and spending overview
  • Mass population engagement without practice involvement
  • Providing consistent and secure regional patient communications
  • Reducing health inequalities, engaging with hard-to-reach demographics


£1.00 a user

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at thor.magnusson@iplato.com. Tell them what format you need. It will help if you say what assistive technology you use.


G-Cloud 13

Service ID

4 5 3 8 3 3 0 9 3 6 9 6 3 9 0


iPlato Healthcare Ltd Thor Magnusson
Telephone: 020 3743 0060
Email: thor.magnusson@iplato.com

Service scope

Software add-on or extension
Cloud deployment model
Hybrid cloud
Service constraints
System requirements
None, although occasionally some modern browser required

User support

Email or online ticketing support
Email or online ticketing
Support response times
We respond to questions within agreed SLA
User can manage status and priority of support tickets
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Yes, at extra cost
Support levels
Email, phone, Service Desk during business hours
Support available to third parties

Onboarding and offboarding

Getting started
Training e.g. webinars and videos, plus support documentation
Service documentation
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Can be provided by Support Team, if required
End-of-contract process
User data is deleted, no data record left behind, included in contract

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
Client uses the mobile app and the customer e.g. clinician uses a web browser
Service interface
User support accessibility
WCAG 2.1 A
Customisation available


Independence of resources
We align with our SLA


Service usage metrics
Metrics types
On-line dashboard and reports
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Data export formats
Data import formats

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Approach to resilience
Same location, multi line resilience on VPN connections
Outage reporting
Internal reporting only. Support Desk notification to client

Identity and authentication

User authentication needed
User authentication
Username or password
Access restrictions in management interfaces and support channels
Email address and password
Access restriction testing frequency
At least once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications
Any other security certifications
  • Data Security & Protection Toolkit
  • Cyber Essentials Plus

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
Other security governance standards
IGToolkit, Cyber Essentials Plus
Information security policies and processes
Internally developed policies

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All changes must pass through QA approval and are deployed - once approved - by a CI/CD pipeline
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
People Ensuring staff receive training on cyber security and risks. We pay attention to: Social Engineering/Phishing, Secure Passwords, Safe internet usage and removable media. Testing/Monitoring Carry out annual Penetration testing of the IT Infrastructure, Software applications and mobiles apps. Implement monitoring solution to alert for unusual applications, and attempted access activity along with log monitoring. Reduce attach surface Remove all unnecessary services and applications from the environment, removing potential risks related to unneeded applications. Multi layers approach Implement Perimeter Firewall, IDS and DLP protection along with additional Firewall and IPS at internal points in the infrastructure and application layer.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Ensuring a central Log aggregation solution is in place, acting as a repository for all Infrastructure and Application logging data. Setting up Active Monitoring Listeners, allowing active monitoring within the applications to alert to activity outside of predefined norms. Implementing Passive monitoring of Critical points in the application, infrastructure and security services within organisation. Establishing robust alerting and escalation mechanism to ensure that activity outside of predefined thresholds is flagged to responsible managers, Dashboards also provide visibility of systems. Establishing external monitoring solution to monitor the internal monitoring solution, enabling early warning of issues that will prevent adequate internal monitoring.
Incident management type
Supplier-defined controls
Incident management approach
Each incident/prospective incident is logged with our helpdesk, assigned a Ticket number and a support specialist. Our specialist is responsible for gathering the scope of the incident in terms of scale (affecting a single or multiple users). Communicate to customers/internal stake holders that an incident has occurred, and if possible, provide workarounds. Gather relevant people to resolve incident, collaborate on best course of action to resolve issue. Look at the root cause of the incident, identify how to prevent the incident from occurring, capture actions and assign responsibility for measures to mitigate the risk of a similar incident occurring again.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
Connected networks
Health and Social Care Network (HSCN)

Social Value

Fighting climate change

Fighting climate change

Covid-19 recovery

Covid-19 recovery

Tackling economic inequality

Tackling economic inequality

Software aids in making patient and practice communication effective and easy.
Equal opportunity

Equal opportunity



Software aids in making patient and practice communication effective and easy.


£1.00 a user
Discount for educational organisations
Free trial available
Description of free trial
Requirements to be discussed with account manager and interested organisations

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at thor.magnusson@iplato.com. Tell them what format you need. It will help if you say what assistive technology you use.