CDW Limited

CDW Microsoft Office 365 Enterprise E3 Suite

Office E3 includes Office Microsoft 365 applications for Enterprise Word, Excel, PowerPoint, OneNote, co-authoring, Outlook Exchange Email, Teams for Business, Instant Messaging, voicemail, video dial-in conferencing, SharePoint collaboration and Teams, OneDrive, Yammer, enterprise social networking, Encryption, Data Loss Protection, Rights Management. Mobile (iOS, Android, Windows phone), desktop (Windows, Mac).

Features

• Microsoft 365 applications: Enterprise suite, online, and mobile.
• Office Accessibility: PCs, Macs, tablets, and phones.
• Unlimited Storage: Email, calendar, contacts.
• Data Protection: Archive, legal hold, DLP.
• Compliance Tools: Rights management, information protection.
• Communication: IM, voice-video, Teams Live for 10k attendees.
• Personal Storage: 1Tb file space.
• Sync Capabilities: Offline access to email, calendars, contacts.
• Team Sites: 10Gb storage plus additional per user.
• Corporate Network: Social networking for businesses.

Benefits

• Business Email: Familiar Outlook experience.
• Modern Workplace: Collaborate faster.
• File Sharing: Co-author with Office.
• Employee Engagement: Corporate social network.
• Digital Storytelling: Professional with Sway.
• Access Anywhere: Any device, everywhere.
• Cloud Transition: Easy management, automation.
• Online Meetings: Audio, HD video, conferencing.
• Collaborate: Messaging, calls, video.
• Teams Live Broadcast: Communicate company-wide.

£29.11 a unit

• Education pricing available
• Free trial available

Service documents

• Pricing document

  ODS

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@uk.cdw.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

453926105551565

Contact

Andy Wood
0161 837 7744
tenders@uk.cdw.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Microsoft admins can view the status of services and find out when maintenance is scheduled. Service health information is available at any time by signing in. https://learn.microsoft.com/en-us/office365/servicedescriptions/office-365-platform-service-description/service-health-and-continuity.
• System requirements:
  • Microsoft 365: Fully hosted, managed SaaS; no on-premises infrastructure needed.
  • Cost-effective: Eliminates additional IT infrastructure for Onboarding system support.
  • Accessibility: Use on any web-enabled device with modern internet browsers.
  • Browser Compatibility: Supports Internet Explorer, Edge, Chrome, Safari.
  • Mobile Availability: Native apps for Android and iOS devices provide

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response times vary based on support plan selected. For more information, visit: https://www.microsoft.com/en-us/microsoft-365/business/microsoft-365-for-business-support-options
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: "Microsoft is committed to developing technology that empowers everyone, including people with disabilities. Microsoft has a Disability Answer Desk where customers with disabilities get support with Microsoft Office, Windows, and other products. Microsoft also has Accessibility Conformance Reports (ACR) which describe how products and services support recognized global accessibility standards.; https://www.microsoft.com/en-us/Accessibility/disability-answer-desk ; https://www.microsoft.com/en-us/accessibility/conformance-reports ; https://learn.microsoft.com/en-us/windows/apps/design/accessibility/accessibility-testing "
• Onsite support: Yes, at extra cost
• Support levels: "Microsoft provides four (4) Modern Work support plan options. These include the following:; - STANDARD (included for all customers); - BUSINESS ASSIST ; - PROFESSIONAL DIRECT ; - MICROSOFT UNIFIED ; For more information, visit https://www.microsoft.com/en-us/microsoft-365/business/microsoft-365-for-business-support-options; "
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: "Microsoft provides all Modern Work customers with 24/7 self-help resources, including Microsoft Learn, training documentation, templates, and community support. For more information, visit:; - https://learn.microsoft.com/en-us/microsoft-365/; - https://support.microsoft.com/en-us/training; - https://adoption.microsoft.com/en-us/customer-hub/; - https://support.microsoft.com/en-us/modernworkplace"
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: "When the contract ends, your access to Modern Work services, applications, and customer data go through multiple stages before the subscription is fully turned off, or deleted:; 1. Expired Stage (30 days): Users have normal access to Modern Work applications and files.; 2. Disabled Stage (90 days): Data is accessible to admins only. Users can’t access applications. Admins can access the admin centre to buy and manage other subscriptions.; 3. Deleted Stage: After the 90-day retention period ends, Microsoft disables the account and deletes the customer data.; During the term of an active subscription, a subscriber can access, extract, or delete customer data stored in Modern Work apps. For more information, visit https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/what-if-my-subscription-expires"
• End-of-contract process: "Microsoft is governed by strict standards and follows specific processes for removing cloud customer data from systems under our control, overwriting storage resources before reuse, and purging or destroying decommissioned hardware. In our Online Service Terms, Microsoft contractually commits to specific processes when a customer leaves a cloud service or the subscription expires. This includes deleting customer data from systems under our control.; ; Please see Data Protection Addendum for full and up to date details about how Microsoft manages your data. https://www.microsoft.com/licensing/docs/view/Microsoft-Products-and-Services-Data-Protection-Addendum-DPA?lang=1; ; https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/what-if-my-subscription-expires?view=o365-worldwide"

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Microsoft offers distinct experiences on mobile and desktop devices for Microsoft 365. On desktop, users access the full suite of features, while the mobile app provides a streamlined interface for essential tasks and allows for offline working when there isn't network connectivity.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Microsoft 365 can be managed via the M365 admin centre: https://learn.microsoft.com/en-us/microsoft-365/admin/?view=o365-worldwide
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: "Microsoft is committed to developing technology that empowers everyone, including people with disabilities. Microsoft has a Disability Answer Desk where customers with disabilities get support with Microsoft Office, Windows, and other products. Microsoft also has Accessibility Conformance Reports (ACR) which describe how products and services support recognized global accessibility standards.; https://www.microsoft.com/en-us/Accessibility/disability-answer-desk ; https://www.microsoft.com/en-us/accessibility/conformance-reports ; https://learn.microsoft.com/en-us/windows/apps/design/accessibility/accessibility-testing "
• API: Yes
• What users can and can't do using the API: "The Microsoft Graph API enables you to access data, intelligence, and insights from Microsoft applications. By integrating Modern Work with Graph API, developers can tap into user data and organizational information to enhance context-aware assistance from applications like Word, Excel, Teams, etc. Starting with users and groups at the core, Microsoft Graph forms a network of Modern Work services and features that manage, protect, and extract data to support a wide range of scenarios. Microsoft Graph lets you access this wealth of user data while always respecting proper authorization. For more information on Microsoft Graph's capabilities, services, and features, visit:; - https://learn.microsoft.com/en-us/graph/overview; - https://learn.microsoft.com/en-us/graph/overview-major-services; For information on Microsoft Graph limitations (throttling limits, service-specific limits, connection limits, schema limits, and availability), visit:; - https://learn.microsoft.com/en-us/graph/throttling-limits; - https://learn.microsoft.com/en-us/graph/connecting-external-content-api-limits; - https://learn.microsoft.com/en-us/graph/metered-api-overview; Microsoft Azure OpenAI also offers a suite of artificial intelligence (AI) services that can be seamlessly integrated with Modern Work to enhance its functionality. By leveraging services such as Azure Cognitive Services and Azure Machine Learning, developers can extend capabilities in areas such as code summarization, sentiment analysis of code reviews, and even predictive coding assistance based on historical patterns."
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: "Modern Work customers can customize their services in various ways:; - The Microsoft 365 Admin Centre is a web-based portal where administrators can manage user accounts and settings for their organization. They can add or remove users, manage billing, reset passwords, and more.; - The Office Customization Tool allows administrators to customize the installation of Office by choosing which applications and languages are installed, how those applications should be updated, and application preferences.; - Users can personalize their Microsoft 365 experience by changing the theme, notifications, and other settings.; - The Microsoft 365 Developer Program provides a sandbox environment where developers can learn and experiment with Modern Work technologies.; - Developers can use the Microsoft Graph API to interact with data in Modern Work and build apps that integrate with Microsoft 365.; For more information, visit:; - https://learn.microsoft.com/en-us/deployoffice/admincenter/overview-office-customization-tool; - https://learn.microsoft.com/en-us/microsoft-365/admin/setup/customize-your-organization-theme; - https://support.microsoft.com/en-us/office/personalize-your-microsoft-365-experience-eb34a21b-52fa-4fbf-a8d5-146132242985"

Scaling

• Independence of resources: "Microsoft employs a combination of proactive monitoring and efficient management practices to mitigate the impact of demand fluctuations on Modern Work services. Microsoft focuses on several areas of service management to minimize the affect on Modern Work users by demands placed on the service.

Analytics

• Service usage metrics: Yes
• Metrics types: "You can use dashboards in the Microsoft 365 admin centre to monitor the health of various Microsoft services for your organization's Modern Work subscription. Microsoft 365 Monitoring increases observability and minimizes downtime through providing near real-time user telemetry data with enriched alerts in the Microsoft 365 admin centre's Service Health dashboard.; Additionally, Microsoft 365 usage analytics gives you access to a prebuilt dashboard that provides a cross-product view of the last 12 months and contains many prebuilt reports. Each report provides you with specific usage insights. User-specific information is available for the last full calendar month.
• Reporting types:
  • API access
  • Real-time dashboards

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: "Modern Work applications enable users to export their data in numerous ways. ; For information on how Outlook users can export their data, visit https://support.microsoft.com/en-us/office/export-emails-contacts-and-calendar-items-to-outlook-using-a-pst-file-14252b52-3075-4e9b-be4e-ff9ef1068f91; For information on how Teams users can export their data, visit https://answers.microsoft.com/en-us/msteams/forum/all/how-to-download-data-and-activities-carried-out-on/0e21a9e5-71c8-4cdd-b817-a019dcd54592"
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Microsoft Excel (as a workbook or PivotTable report)
  • Text-only (tab delimited)
  • Comma-separated values (CSV)
  • Extensible Markup Language (XML)
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: "Please note that the following links are collectively a high-level overview, and the actual terms can be found in the specific SLA and refund policy documents. ; • https://www.microsoft.com/licensing/docs/view/Service-Level-Agreements-SLA-for-Online-Services?lang=1&year=2023; • https://www.microsoft.com/licensing/docs/view/Service-Level-Agreements-SLA-for-Online-Services; • https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472; • https://www.microsoft.com/en-us/store/b/returns; • https://learn.microsoft.com/en-us/answers/questions/1275102/ms-365-business-premium-service-level-agreement?page=1; • https://learn.microsoft.com/en-us/dynamics365/customer-service/use/overview-service-level-agreements; • https://learn.microsoft.com/en-us/training/modules/service-level-agreements/; • https://www.microsoft.com/licensing/servicelevelagreements%29"
• Approach to resilience: "Microsoft's datacentre setup is designed to be resilient and align with the UK Government's 2nd Cloud Security Principle ""Asset Protection and Resilience"". ; * Redundant Architecture: Microsoft online services achieve service resilience through redundant architecture, which involves deploying multiple instances of a service on geographically and physically separate hardware. This provides increased fault-tolerance for Microsoft online services.; * Data Replication and Automated Integrity Checking: Data replication and automated integrity checking are also part of Microsoft's strategy to ensure service resilience.; * Compliance with UK G-Cloud: Every year, Microsoft prepares documentation and submits evidence to attest that its in-scope enterprise cloud services comply with the 14 Cloud Security Principles of G-Cloud. This gives potential G-Cloud customers an overview of its risk environment.; * ISO/IEC 27001 Certification: The compliance process relies on the ISO/IEC 27001 certification. A Government Digital Service (GDS) accreditor then performs several random checks on the Microsoft assertion statement, samples the evidence, and makes a determination of compliance.; * UK OFFICIAL Data: The appointment of Microsoft services to the Digital Marketplace means that UK government agencies and partners can use in-scope services to store and process UK OFFICIAL government data.; ; • https://learn.microsoft.com/en-us/compliance/assurance/assurance-resiliency-and-continuity; • https://learn.microsoft.com/en-us/compliance/regulatory/offering-g-cloud-uk; • https://learn.microsoft.com/en-us/azure/compliance/offerings/offering-uk-g-cloud; • https://azure.microsoft.com/en-us/blog/trusted-cloud-security-privacy-compliance-resiliency-and-ip/; • https://azure.microsoft.com/en-us/blog/easing-compliance-for-uk-public-and-health-sectors-with-new-azure-blueprints/
• Outage reporting: "Microsoft provides several ways to report service outages for BizApps and Azure Cloud:; *Public Dashboard; *API; *Email Alerts; ; In addition to the public dashboard, API, and email alerts, Microsoft provides a few more methods for service outage notifications:; ; *Mobile Push Notifications; *IT Service Management Tools; *Power BI Notifications; ; Please also see:; • https://learn.microsoft.com/en-us/microsoft-365/enterprise/view-service-health?view=o365-worldwide; • https://azure.microsoft.com/en-us/get-started/azure-portal/service-health/; • https://learn.microsoft.com/en-us/graph/service-communications-concept-overview; • https://learn.microsoft.com/en-us/azure/service-health/impacted-resources-outage; • https://learn.microsoft.com/en-us/azure/azure-monitor/app/sla-report; • https://azure.microsoft.com/en-us/blog/how-to-stay-informed-about-azure-service-issues/; • portal.microsoft.com. https://portal.microsoft.com/servicestatus; • https://learn.microsoft.com/en-us/power-platform/admin/check-online-service-health; • https://learn.microsoft.com/en-us/power-bi/support/service-interruption-notifications; • https://techcommunity.microsoft.com/t5/microsoft-defender-xdr-blog/get-email-notifications-on-new-incidents-from-microsoft-365/ba-p/2012518; • https://azure.microsoft.com/en-us/blog/three-ways-to-get-notified-about-azure-service-issues/; • https://learn.microsoft.com/en-us/power-bi/support/service-interruption-notifications; • https://answers.microsoft.com/en-us/msoffice/forum/all/notifications-regarding-outages/0f8eb1e3-5caf-4e66-bbd9-e94415dba089"

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: "Using Microsoft Entra, Modern Work allows you to create or update dynamic groups based on defined rules. These groups automatically adjust their membership based on specified criteria. You can implement multifactor authentication and control device access based on group, team, or site sensitivity, as well as use sensitivity labels to protect content in Microsoft Teams, Microsoft 365 groups, and SharePoint sites. You can manage sharing from specified domains, restrict sharing of content, and control team or group membership from specific domains. You can also prevent anonymous sharing and limit external sharing to specific people.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: The Certification Body of Schellman & Company, LLC
• ISO/IEC 27001 accreditation date: 28/11/2023
• What the ISO/IEC 27001 doesn’t cover: Not Applicable
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 2013
• CSA STAR certification level: Level 2: CSA STAR Attestation
• What the CSA STAR doesn’t cover: Not Applicable
• PCI certification: Yes
• Who accredited the PCI DSS certification: Coalfire Systems Inc.
• PCI DSS accreditation date: 15/03/2021
• What the PCI DSS doesn’t cover: Not Applicable
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: https://learn.microsoft.com/en-us/compliance/regulatory/offering-home?view=o365-worldwide

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CCM version 3.0
  • ISO/IEC 27001
  • Other
• Other security governance standards: "Microsoft adheres to numerous, rigorous security and compliance standards, including CSA CCM version 3.0, ISO 27001, ISO 27018, SOC 1, SOC 2, SOC 3, FedRAMP, and HITRUST, among others. For more on specific compliance, visit:; - https://learn.microsoft.com/en-us/compliance/assurance/assurance-governance; - https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--governance-and-compliance; - https://servicetrust.microsoft.com/"
• Information security policies and processes: Microsoft follows a comprehensive approach to information security policies and processes for its internal operations. Here's an overview:; *Microsoft Security Policy (MSP) ; *Business Unit Responsibility; *Alignment with Regulatory and Compliance Frameworks; *Policy Updates; *Operational Security Practices; *Reporting Structure; *Ensuring Policies are Followed; ; Please also see:; • https://learn.microsoft.com/en-us/compliance/assurance/assurance-governance; • https://www.microsoft.com/en-us/securityengineering/osa/practices; • https://www.microsoft.com/investor/reports/ar23/index.html; • https://learn.microsoft.com/en-us/sql/reporting-services/reporting-services-concepts-ssrs?view=sql-server-ver16; • https://learn.microsoft.com/en-us/microsoft-365/security/office-365-security/mdo-sec-ops-guide?view=o365-worldwide; • https://learn.microsoft.com/en-us/security/operations/; • https://download.microsoft.com/download/A/0/3/A03FD8F0-6106-4E64-BB26-13C87203A763/Information_Security_Management_System_for_Microsofts_Cloud_Infrastructure.pdf; • https://learn.microsoft.com/en-us/compliance/regulatory/offering-iso-27001; • https://www.microsoft.com/investor/reports/ar22/"

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: "Modern Work enforces change management procedures for both code and non-code changes to maintain its security posture. Once an information system within Modern Work is deployed with a robust security posture, detailed change management processes are enforced to maintain system integrity.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Microsoft uses a variety of methods to assess potential threats to its services. The Microsoft Detection and Response Team (DART) actively looks for cyberthreats that have penetrated an environment, looking beyond known alerts or malicious threats to discover new potential threats and vulnerabilities. They use a tiered data collection model and start by collecting a snapshot of the densest, most indicator-rich data they can from every object and endpoint they can reach. This data provides information about any known threats, known attack patterns, and many indicators of suspicious or anomalous activity.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Azure security has defined requirements for active monitoring. Service teams configure active monitoring tools in accordance with these requirements. Active monitoring tools include the Microsoft Monitoring Agent (MMA) and System Centre Operations Manager. These tools are configured to provide time alerts to Azure security personnel in situations that require immediate action.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: To effectively respond to security incidents, Microsoft employs a federated security incident response model. Each major online service team adheres to a shared incident management process, shared definitions, and shared training to provide consistency across all online services. The Microsoft 365 (Modern Work) Security Response team provides service teams with centralized security expertise and incident response guidance as part of our federated security response model. Depending on the nature of the incident, the Microsoft 365 Security Response team and service teams may engage security partners and subject matter experts from other organizations within Microsoft for investigative assistance.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  "Microsoft’s approach to addressing the climate crisis starts with the sustainability of our own business. In 2020, we made a bold set of commitments: to be a carbon negative, water positive, zero waste company that protects ecosystems—all by 2030. Three years into this journey, we remain steadfast in our commitment. 2022 was a reminder that to mitigate the most severe impacts of climate change, our commitments need to extend beyond our four walls, and we must continue to accelerate investments that will enable progress for decades to come.; In 2022 we launched Microsoft Cloud for Sustainability, a comprehensive suite of enterprise-grade sustainability management tools. We also helped to advance a set of global sustainability initiatives that aim to benefit every person and organization on the planet. These include accelerating the availability of new climate technologies through our Climate Innovation Fund, strengthening our climate policy agenda, helping to develop a more reliable and interoperable carbon accounting system, advocating for skilling programs to expand the green workforce, and working to enable a just transition for the vulnerable populations of the global south.; We believe that Microsoft has an important role to play in developing and advancing new climate solutions, but also recognize that the climate crisis can’t be solved by any single company, organization, or government. The global community needs partnerships, new innovations, policies, and global commitment to ensure a healthy future for all."

  Tackling economic inequality

  Inclusive economic growth means leaving no one behind. To this end, we have programs in place to support and help the most vulnerable in our communities.; A significant focus of our social impact work globally is done under the banner of ‘skills for jobs’, a belief that everyone should have access to the skills, technology, and opportunity they need to succeed in a changing economy. It increasingly is a necessary societal change as the world is becoming more digitized.; In the UK, we launched our GetON Campaign, helping 1.5 million people build tech careers and connecting 300,000 to tech job opportunities. Digital Skills Hub provides most of the training and certifications on offer for free, although can readily be aligned to a customer’s specific requirements.; We have a long history of driving apprenticeships across our industry, and in collaboration with social enterprise GetMyFirstJob, have created the Microsoft Connector – a platform to encourage those seeking apprenticeships and our partner ecosystem to find each other and give people opportunity.; Recent research we have undertaken found that 23% of all Microsoft IT apprentices in 2021-23 belonged to the most deprived quintile in England, which tells us that apprenticeships provide a powerful route to greater economic prosperity and social mobility.; Our business is one of collaboration, co-creation, partnership, and interdependence, particularly with our partner ecosystem, which includes over 40,000 organisations in the UK, employing over 570,000 people. In delivering social value we adopt a similar approach with our partners and customers as we do in the technology delivery – a commitment to maximize social and economic ROI through partnership.

  Equal opportunity

  Microsoft recognizes that a diverse workforce is essential to innovation and growth. We promote a cooperative and productive work environment by supporting the cultural and ethnic diversity of our workforce, and are actively committed to providing equal employment opportunity to all qualified employees and applicants. We have many initiatives and programs in place to promote diversity and inclusion, including employee resource groups, diversity and inclusion training, and partnerships with organizations that support underrepresented groups.; We maintain a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling Microsoft's commitment to equal employment opportunity.; Microsoft does not discriminate against any employee or applicant on the basis of age, ancestry, colour, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of Microsoft to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. We are committed to equally opportunity practices as demonstrated in the following links:; https://careers.microsoft.com/us/en/legalpolicies; https://www.microsoft.com/en-us/diversity/default.aspx; https://www.microsoft.com/en-us/diversity/inside-microsoft/default.aspx; Microsoft is committed to equal opportunities employment practices. Microsoft policies on managing and developing workforce, how to empower employees and Inclusive hiring can be found here:; ; https://www.microsoft.com/en-us/corporate-responsibility/empowering-employees

  Wellbeing

  Microsoft has implemented several initiatives to foster the wellbeing of its employees:; ; Microsoft Viva: Microsoft Viva is an employee experience platform that fosters a culture of wellbeing and improves productivity. It provides data-driven, privacy-protected insights and recommendations to help improve employee wellbeing.; Work-Life Integration: Microsoft promotes work-life integration, which is the natural evolution of work-life balance. In many flexible employment situations, the boundaries between work life and home life are blurred. This makes it even more important to consider how work—and the rest of life—are more integrated than we might think.; Mental Health Resources: Microsoft has deeply invested in mental health resources as an integral part of employee wellbeing, through its benefits package and workplace culture.; Employee Empowerment: Microsoft focuses on bringing out the best in people, supporting their goals, and allowing them to find deep meaning in their work. They strive to create a respectful, rewarding, diverse, and inclusive work environment.; Diversity and Inclusion: Microsoft believes in empowering everyone on the planet and sees diversity and inclusion as core to its business model. The better they represent diversity inside Microsoft, the better they’re able to innovate for those they seek to empower.; Learning and Development Opportunities: Microsoft provides personalized, integrated, and relevant views of all learning opportunities on Microsoft Learning and LinkedIn Learning. They also offer frequent promotion opportunities.; Benefits and Rewards: Microsoft develops dynamic, sustainable, and strategic programs that together provide a highly differentiated portfolio to attract, reward, and retain top talent.

Pricing

• Price: £29.11 a unit
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Self service trials for: Teams Exploratory, Viva Goals, Visio Plan 1 & 2, Project Plan 1 & 3. Any other trial customer will need to contact MS.

Service documents

• Pricing document

  ODS

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@uk.cdw.com. Tell them what format you need. It will help if you say what assistive technology you use.