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Zenzero

Internet Connectivity

Working with our clients, we identify the site’s requirements for today and look towards to the future and work with our providers to identify the best options for our clients. Working with our client, we then identify the correct option for their needs.

Features

  • High Speed Internet Access
  • FTTP Broadband Services (where available)
  • Leased Line Ethernet Services
  • MPLS
  • WAN
  • SD-WAN
  • Mobile Internet
  • Satelite Internet
  • Point to Point

Benefits

  • Suitable bandwidth access to Cloud services
  • Defined Service Level Agreements for critical infrastructure
  • Provide resillient connection options to all locations
  • Ready for the 2025 Analogue switch off
  • Single mangement interface for IT and Communications services
  • Simplified billing
  • Access to multiple networks/vendors
  • Scalable
  • Ensuring cost effective connectivity across the estate

Pricing

£25.00 a unit a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@zenzero.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

4 5 3 9 4 7 5 4 5 4 1 3 1 5 7

Contact

Zenzero Adam Crossling
Telephone: 03333209900
Email: hello@zenzero.co.uk

Planning

Planning service
Yes
How the planning service works
Zenzero work with our clients to identify the site’s requirements for today and looking towards to the future (with many commitments being multi year contracts, knowing the plans for the future is essential). Zenzero then work with our providers to identify the best options. These options along with costings are presented to our clients to discuss the best option for them and answer any questions prior to entering the provisioning process.
Planning service works with specific services
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Dependant on the service being migrated from. Some services, Zenzero can assist with the full migration to a new service and cease of old services. The type of migration required will be identified in the planning stages.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Services will be supported as per the other services taken from Zenzero. As default, Zenzero will support the Internet service only unless other services are provided by Zenzero.

Service scope

Service constraints
No

User support

Email or online ticketing support
Email or online ticketing
Support response times
Zenzero’s UK-based IT helpdesk provides unlimited support to customers 8:00-18:00, Monday to Friday via phone, email, and our website. In addition to this, we provide 24/7 out-of-hours emergency support as required. The majority of queries and issues we receive can be resolved remotely by our IT service desk, ensuring a fast, efficient response. For more complex issues, we can quickly arrange for onsite IT support from one of our experienced, friendly IT technicians. Business critical incidents are picked up within an hour. Medium severity within 4 hours and low priority on next business day. Support is available 24/7/365.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
Zenzero’s UK-based IT helpdesk provides unlimited support to customers 8:00-18:00, Monday to Friday via phone, email, and our website. In addition to this, we provide 24/7 out-of-hours emergency support as required. The majority of queries and issues we receive can be resolved remotely by our IT service desk, ensuring a fast, efficient response. However, for more complex issues, we can quickly arrange for onsite IT support from one of our experienced, friendly IT technicians.

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Zen Internet, Gamma, Virtual 1, Telcom

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
02/07/2023
What the ISO/IEC 27001 doesn’t cover
All sites other than London and Coventry.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
OSCP (Offensive Security Certified Professional)

Social Value

Social Value

Social Value

Fighting climate change

Fighting climate change

Zenzero is actively engaged in Environmental, Social, and Governance (ESG) work, demonstrating a strong commitment to sustainability and ethical practices. They are in the final stages of being a certified B Corporation, which means they meet high standards of social and environmental performance, accountability, and transparency. As part of their ESG efforts, Zenzero has joined the Tech Zero taskforce, aligning with other tech companies to tackle the climate crisis and drive progress towards net zero carbon emissions. They have pledged to become carbon neutral by 2027 and are implementing measures such as an electric vehicle salary sacrifice scheme and cycle to work schemes to reduce their travel emissions.

Pricing

Price
£25.00 a unit a month
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@zenzero.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.