Graph Digital Ltd

Umbraco CMS Planning, Implementation, Migration and Support Services copy

Graph’s Umbraco CMS services include digital consulting, experience design, creative services, technology implementation, content migration, upgrades, Cloud-based infrastructure (including Umbraco on Microsoft Azure), integration, content personalisation, Umbraco upgrades, training and support services including options for 24/7 support.

Features

• Umbraco consultancy, strategy, planning & business case development
• Service design strategy, user experience design and journey mapping
• Umbraco migration – with automated content migration
• Umbraco upgrades – from versions 6.x, 7.x, 8.x, 9.x
• Umbraco implementation assessment, code review and project rescue
• Umbraco implementation assessment, code review and project rescue
• Implementation and support for all Sitecore packages and modules
• Integration with Cloud /on-premise data sources/systems – including Dynamics /Salesforce
• Global engineering development teams for cost optimisation
• Application management and 24/7 support services

Benefits

• Improve productivity and collaboration
• Improve quality of service
• Provide access to information stored across multiple back-office systems
• Reduce the cost-to-serve customer or worker
• Achieve organisational and operational efficiencies
• Integrate third-party Cloud services and legacy applications
• Can improve accessibility through speech, text and multiple language support
• Achieve channel shift and reduce support expenditure for common tasks
• Deliver faster time-to-value, with pre-existing solutions for most use cases
• Increase user engagement and achieve faster time to value

£400 to £1,280 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at stefan.finch@graph.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

453990038677151

Contact

Stefan Finch
07812351844
stefan.finch@graph.uk

Planning

• Planning service: Yes
• How the planning service works: 1. Inception phase for planning and requirements definition ; 2. Map set of user journeys focusing on key areas; 3. Prioritised User Stories; 4. Defining acceptance criteria to validate & measure the outcome; 5. Agile Scrum & TDD approach; ; As a standard, we follow the Government Design Standards, the Service Manual and the Technology Code of Practice for planning and implementation.; For each of your project or programme, our client director will work with you closely and collaboratively to ensure successful delivery and business outcomes.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: 1. We will provide a comprehensive online knowledge base which contains all training resources for every user level (technical and non-technical). ; 2. We uncover training requirements in the Inception phase.; Our user training is tailored to cover user adoption, change management and operational readiness. ; 3. Our training material covers online help guides, FAQs and “how to videos” to ensure users get full benefits of applications.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Graph can provide a full range of project and systems integration services to help the migration to Cloud services. ; ; Our services cover digital consultancy, service design strategy, experience design, technology strategy, implementation and support services, including change management and transformation.; ; We can tailor cloud migrations as per the needs of the buyer.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Quality assurance and Performance testing are core components of our development approach. Our DevOps toolkits embed testing as a central part of the development lifecycle. ; ; During Inception (Onboarding) phase, we audit and benchmark the current code base to establish the test strategy. We follow TDD best practices to establish test coverage – including tooling, environments and desired level of automation. ; We define performance test scenarios and parameters such as speed at which the chatbot responds etc. ; As part of statement of work, we agree with the buyer, what measures should be, how these are validated and what are the dependencies.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security testing
• Certified security testers: Yes
• Security testing certifications:
  • CHECK
  • CREST

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Support for cloud hosting or software services will vary depending upon buyer requirements and upon the nature of the services supported.; We access your hosting and software requirements during the inception (onboarding phase) and can be tailored based on your needs

Service scope

• Service constraints: Any constraints will be identified through discussion with the Buyer.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We operate an ITIL compliant Incident Management Process including SLA performance report as standard; ; Our help desk team is available (8.00am to 18:00pm weekdays) Support requests are raised by phone, email, Slack or MS Teams.; Our target response / resolution times are ; Within office hours ; Fatal: 1 hour; Severe: 2 hour ; Medium: 4 hour ; Minor: 1-2 business days
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: We provide email, telephone and Web support (via Teams/Slack); The support is available Mon - Friday (9.00 - 18.00) ; Costs are dependent on the amount of support required. ; All support requests are raised and are provided through the account /engagement manager

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Tackling economic inequality

  Tackling economic inequality

  We run a flagship academy programme providing ongoing coaching to build digital expertise. As well as being available to all our clients, we also make this available to young members of society free of charge.

Pricing

• Price: £400 to £1,280 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at stefan.finch@graph.uk. Tell them what format you need. It will help if you say what assistive technology you use.