CDW LIMITED

CDW Omnissa Workspace ONE UEM (Unified Endpoint Management)

"Omnissa Workspace ONE UEM is the secure enterprise platform that delivers and manages any app on any device. By integrating app management,
unified endpoint management, and real-time application delivery, Workspace ONE UEM engages digital employees, reduces the threat of data loss, and modernizes traditional IT operations for the mobile-cloud era."

Features

• Record application, device and console events to capture detailed information
• Allow desktop administrators to automate application distribution and updates
• Remotely monitor and manage all devices connected to your enterprise
• Enforce authentication strength and restrict access by device restrictions
• Automate device compliance for advanced data leakage protection
• Federates even the most complex on-premises
• Active Directory topologies
• Leverage both new and existing forms of 3rd party authentication
• Configure multi-tenancy to set, inherit,override policies at each organization level
• Configure role-based access control to set roles for individual users

Benefits

• Email app supports your mail accounts and integrates with repositories
• View integrated calendar without having tonavigate between apps
• Secure email and attachments through the Workspace ONE UEM SEG
• Use content app to push/manage secure content on the device
• Support your end users with remote assistance and troubleshooting
• Remote configuration management allows employees to provision new devices anywhere
• Employees determine desired level of access and corresponding management
• User interface is simple, intuitive and responsive
• Enable employees to access the resources they need remotely

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@uk.cdw.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

454519033665760

Contact

Andy Wood
0161 837 7744
tenders@uk.cdw.com

About your service

• Service categories:

  Systems Infrastructure Software

  Endpoint management

  Output management

  • Device Management

  Client endpoint management

  • Unified Endpoint Management
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: "Workspace ONE UEM integrates with enterprise directories through the AirWatch Cloud Connector (ACC), which is required to connect UEM with internal services such as LDAP/Active Directory. ACC securely proxies requests between Workspace ONE UEM and on‑premises enterprise systems.; ; Some newer capabilities (e.g., Apple Declarative Device Management updates) require the Modern Architecture on supported versions. ; ; Certain integrations, including Microsoft Entra ID conditional access, require those external services to be properly configured. "
• System requirements:
  • Windows Server 2016, 2019, or 2022 required for application servers.
  • SQL Server 2014, 2016, or 2019 Standard/Enterprise supported only.
  • .NET Framework 4.8 required for server and database installers.
  • PowerShell 3.0+ required for PowerShell-based email management
  • ACC server requires Windows Server with two vCPUs and 8GBRAM.
  • Linux devices require x86_64, ARM5, or ARM7 architectures.
  • Automatic MDM enrollment requires Microsoft Entra ID Premium subscription.
  • Windows device management requires Windows 11 64-bith or ARM.

User support

• Email or online ticketing support: Yes
• Support response times: "We provide a range of targeted response times depending upon the severity of your request, with resolution times dependent on the nature of the reported problem, changes in customer operating environments, etc.; ; Severity 1 Incident (initial response time): 30 minutes or less ; Severity 2 Incident (initial response time): 4 business hours ; Severity 3 Incident (initial response time): 8 business hours ; NOTE: All response times are initial response times only"
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: EN 301 549
• Web chat accessibility testing: We have an in-house team that evaluates all products against the WCAG 2.1 AA/EN 301 549 guidelines. This team is dedicated to addressing accessibility requirements and fostering an accessibility culture throughout our product development process, from the design phase to implementation.
• Onsite support: No
• Support levels: The Omnissa Support Services Team offers technical assistance to IT administrators for the solution. Our support team can be contacted via web or phone with response targets based upon incident severity. We provide support including a managed knowledge base, customer forum community, phone support, screen sharing and onsite servicesWith support centers around the world, we can offer 24/7/365 access for SaaS Severity 1 issues. Cost is contingent on support/tier level selected for all licenses.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: "Omnissa provides a comprehensive pre-installation; checklist that includes all network and technical; requirements that must be satisfied to help ensure; a successful implementation. Our Account; Executives and Professional Services team; members will support you throughout the entire; process, from pre-implementation meetings; through the final hand-off to our Global Support; Team. ; ; Upon the successful completion of all; implementation deliverables, you can continue to; leverage our breadth of professional services; resources in the form of our global Support; Services, extensive technical documentation and; robust knowledgebase . ; ; Access a comprehensive; and easily accessible catalog of training; resources that provides varying levels of product; knowledge and technical expertise, depending on; the administrator role. ; ; Options include on demand access to product documentation,; instructional videos, online forums and instructor led training courses."
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Following expiration or termination of the Agreement, Omnissa will delete or return to Customer all Personal Data as set forth in the Data Processing Agreement. If Omnissa is required by applicable law to retain Personal Data, Omnissa will implement reasonable measures to prevent any further processing. The terms of this DPA will continue to apply to that retained Personal Data.
• End-of-contract process: Following expiration or termination of the Agreement, Omnissa will delete or return to Customer all Personal Data as set forth in the Data Processing Agreement. If Omnissa is required by applicable law to retain Personal Data, Omnissa will implement reasonable measures to prevent any further processing. The terms of this DPA will continue to apply to that retained Personal Data.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: "Omnissa provides accessible onboarding and offboarding documentation through its centralized Omnissa Product Documentation portal, where all Omnissa Access materials are organized by product and use case. This unified library allows customers to easily find step‑by‑step setup, configuration, integration, and lifecycle guidance for components such as Omnissa Access, Workspace ONE UEM, Horizon, and related platform services. ; ; Documentation for onboarding is structured to support administrators throughout initial setup and environment preparation. Reference architecture chapters help customers understand how components integrate and how to configure them during onboarding.; ; Offboarding and decommissioning support is also accessible through the same documentation ecosystem, which includes configuration references, component removal guidance, and integration information needed when retiring services or reconfiguring the environment. All content is continuously updated, ensuring customers always receive current guidance."

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Workspace ONE UEM provides a unified experience across devices, but capabilities differ by platform. Mobile devices (iOS, iPadOS, Android) support BYOD and corporate-owned use cases with strong OS-level MDM controls, privacy separation, and over‑the‑air configuration. Desktop devices (Windows, macOS, Linux) offer deeper lifecycle management, including provisioning, patching, software deployment, and compliance controls.
• Service interface: Yes
• User support accessibility: EN 301 549
• Description of service interface: Workspace ONE UEM is accessed through the Workspace ONE Intelligent Hub, available on mobile, desktop, and web browsers. The interface provides a unified app catalog, single sign‑on access, notifications, self‑service tools, people directory, and streamlined onboarding across all device types. Employees can launch apps, receive updates, and access support through a consistent, user‑friendly workspace. The Intelligent Hub delivers secure access to corporate resources on managed, BYOD, or third‑party devices.
• Accessibility standards: EN 301 549
• Accessibility testing: "Compatibility testing with screen readers and assistive tech: Interfaces are tested against NVDA, JAWS, VoiceOver, TalkBack, and other automated tools.; ; Products are evaluated for full keyboard operability and clear focus indicators.; ; Teams develop and test against WCAG 2.1 AA (e.g., color contrast, text resizing, text spacing, descriptive labels).; ; An in‑house team validates products through design and implementation to foster an accessibility culture"
• API: Yes
• What users can and can't do using the API: "The Workspace ONE UEM API allows users to automate configuration, query data, manage devices, and modify UEM settings using authenticated REST API calls. Users can set up API access by generating an API key, REST API URL, OAuth client ID/secret, and obtaining an access token through the UEM console and Postman collection. ; ; Users can create, update, or retrieve objects but cannot perform actions without valid API roles, OAuth tokens, or required environment variables. Setup and changes are limited by tenant‑level permissions, required OAuth configuration, and regional token URLs."
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: "Administrators can build a branded login experience across desktop and mobile devices; using customizable templates. ; ; Use company logo for featured components of the solution (login prompts, application launcher, favicon).; ; Add background picture (company and product; name)."

Scaling

• Independence of resources: Our solution meets strict requirements for high availability and redundancy through load balancing across multiple, geographically disparate data centers. We eliminate any single point of failure through the use of redundant equipment, network, power and clustering of key components. We have a guaranteed standard SLA of 99.9%

Analytics

• Service usage metrics: Yes
• Metrics types: Workspace ONE UEM provides metrics through Reports & Analytics and Dashboards in the admin console. Metrics include device compliance status, enrollment trends, OS versions, application deployment status, patch and update compliance, and security posture. Administrators can view real-time dashboards or export detailed reports in CSV format for analysis. These metrics help monitor fleet health, policy adherence, and user experience across mobile and desktop endpoints.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Omnissa

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Other
• Other data at rest protection approach: "Global data center operations have undergone SSAE16 SOC2 Type II audits. ; ; Basic passwords,certificate private keys, client cookie data and tokens are encrypted in the SaaS environment; with a derived AES 256-bit symmetric encryption algorithm. ; - Customers can enable encryption at; rest for user first name, last name, email and phone number. ; - We do not store AD/LDAP passwords in our database."
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users can export data through Workspace ONE UEM Reports & Analytics, generating downloadable reports in CSV format from the console. After selecting a report, they generate it and retrieve it from the Exports page. Users can also export data through REST APIs, which now support CSV-only outputs for applicable export endpoints. API access requires proper admin permissions.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: "Protect data-at-rest and in-transit through Workspace ONE Web, by providing complete encryption with AES 256-bit encryption.; ; Clear cookies upon exit to protect data-at-rest.; ; Encrypt cache, cookies and history on Workspace ONE Web for Android and iOS."
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: "Strong cipher enforcement on SaaS endpoints, including approved ECDHE and AES-GCM suites under FedRAMP. ; ; Encryption between microservervices, authenticated and authorized across the Control Plane in the Modern Architecture. ; ; Secure messaging via AWCM through ACC, providing authorized, encrypted communications with enterprise services. "

Availability and resilience

• Guaranteed availability: Omnissa's Workspace ONE UEM includes a published uptime SLA of 99.9%.
• Approach to resilience: "Our solution meets strict requirements for high; availability and redundancy through load; balancing across multiple, geographically; disparate data centers. We eliminate any single; point of failure through the use of redundant; equipment, network, power and clustering of key; components."
• Outage reporting: "In the unlikely event of a security incident, we will notify the appropriate customer IT stakeholders. Email announcements will maintain open lines of; communication between support staff and customers regarding change management events, incident events and problem events. ; ; - We will provide at least five days’ or as much advance; notice as possible via email of maintenance; windows. "

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Other user authentication: Omnissa authenticates users through a Zero‑Trust access model that continuously verifies identity, device posture, and network context. Authentication is performed using Omnissa Access, which supports single sign‑on, passwordless methods, built‑in or third‑party MFA, mobile SSO, and integration with external identity providers. Access decisions incorporate risk signals from users, devices, applications, and networks to ensure secure, adaptive authentication before granting access to services.
• Access restrictions in management interfaces and support channels: "Omnissa retains a formal Access Control policy that; include roles and responsibilities for Asset; Owners, Asset Custodians and Users to help; ensure proper access to information assets. ; ; Strong passwords are required for access to; production environments and corporate; resources. Password policies are developed; according to industry best practices and are; technically enforced through Active Directory. ; ; All access privileges are technically enforced; using role-based access control, separation of; duties and the principle of least privileges.; ; Production environment access requires two-factor authentication, is secured by VPN using AD; credentials and is restricted to authorized members of applicable teams."
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Description of management access authentication: Administrators authenticate through the Omnissa Access console, which requires validated credentials and follows configured authentication methods such as password‑based login, certificate authentication, Kerberos, RSA SecurID, or RADIUS, with options for chained multi‑factor flows. Access decisions also incorporate device, network, and contextual risk signals under Omnissa’s Zero‑Trust model to ensure only authorized administrators can manage the environment.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Less than 1 month
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: "The Omnissa Information Security Program leverages guidance from industry best practices and regulatory standards, including NIST SP 800-53 and ISO/IEC 27001. We maintain our own Information Security Program and Policies to protect customer data hosted in our systems and perform annual reviews and audits of our program to ensure the integrity of our hosted offering. ; ; "
• Information security policies and processes: "Our Information Security Program is modeled; using industry best practices and regulatory; standards, including NIST SP 800-53 and ISO; 27001. We maintain our own Information Security; Program and Policies to protect customer data; hosted in our systems and perform annual; reviews and audits of our program to ensure the; integrity of our hosted offering. ; - The Omnissa Information Security team manages the; enforcement, development, and maintenance of; information security policies and standards to; ensure Omnissa Information Assets are preserved; in a security environment, in accordance with; generally accepted best practices, focusing on Omnissa business and risk objectives. The Omnissa Information Security Team is responsible for updating policies as threats and technologies change, initiating and managing periodic reviews; of the information security policies and standards, as well as evaluating exceptions to information; security policy and standards. ; - Our Information Security team oversees organizational; compliance while team leads in conjunction with; IT and HR teams help enforce department-level; compliance."
• Software Security Code of Practice: No

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: "We maintain a documented Configuration Management policy based on industry best practices to harden SaaS environment and Change Control Policy to manage changes to SaaS environment. ; ; Changes to Configuration Management policy are processed through Change Management policy. ; ; Change Management includes approval, testing, implementation and rollback. ; ; Support staff members initiate change through change control form, which Change Advisory Board team reviews for completeness, impact and scheduling.; ; Severity level of change is then categorized. Once; form is approved, change is scheduled and alert; is released to necessary groups; once change is; made, it is tested, validated and closed."
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: "Regular internal and external vulnerability; assessments tests performed against the SaaS; environment - Risk methodology based on NIST; standards, including: ; - Identifying and characterizing threats ; - Assessing the vulnerability of critical assets to specific threats ; - Determining risk (i.e., expected likelihood and consequences of attacks) ; - Identifying ways to reduce risks ; - Prioritizing risk reduction measures based on strategy"
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: "Our cloud support staff have configured the system to notify IT personnel if the central processing unit (CPU) utilization is too high, disk space limited, memory issues, key service failures, bandwidth utilization, power consumption, or other performance items. ; ; - IT Operations has subscriptions to pertinent vendor; security and bug-tracking mailing lists. ; - After analyzing the severity and impact, network, utility; and security equipment is patched or upgraded. "
• Incident management type: Supplier-defined controls
• Incident management approach: "We maintain an Incident Management Plan as; part of our Information Security Program.; Incidents are reported to and resolved by the; appropriate Cloud Operations team and by senior; management where needed. ; - Alerts, responses and resolutions are tracked through completion. ; - In the unlikely event of an incident, we will notify; customers within two business days of any; customer data that is affected. ; - Incident logs are reviewed by applicable support personnel for; analysis and remediation to avoid further incidents of similar type. All remediation actions are reviewed and approved by our Information Security Governance Committee."
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: We encourage the use of our TestDrive trial environment as part of customer acceptance strategy. TestDrive enables you to review all solution functionality across Workspace ONE. Support for Android, iOS, Windows and Macs. Time limits vary.
• Link to free trial: https://testdrive.omnissa.com/ AND https://techzone.omnissa.com/?share=demo6297&title=omnissa-access-overview-tours

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0.5%
• Between £1,000,001 and £2,500,000: 1%
• Between £2,500,001 and £5,000,000: 2%
• Over £5,000,001: 2.5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: Tuesday 15 July 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: BSI
• ISO 9001 accreditation date: Friday 14 July 2023
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Worldpay
• PCI DSS accreditation date: Tuesday 11 March 2025
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 589cb06d-71a8-43f6-81a1-eda062104f56
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 4f861f6b-f0f0-44fa-a807-6049b0d9bfdc
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@uk.cdw.com. Tell them what format you need. It will help if you say what assistive technology you use.