CHESS ICT LIMITED

Mimecast Cyber Resilience Pro Plan - Secure Email Gateway - M3RA

Mimecast helps companies protect their employees, intellectual property, customer data, and brand reputations by providing comprehensive, cloud-based security and compliance solutions that mitigate risk and reduce the cost and complexity of creating a cyber-resilient organization.
Secure Email Gateway - M3RA

Features

• Anti Virus & Anti Spam, URL,QR, Attachment, and Impersonation Protection.
• Internal Email Protect, Data Leak Prevention Tools, with Threat Remediation.
• Stationery (branding, signatures and disclaimers).
• Email Continuity, Synchronisation, and Recovery.
• Highly secure, scalable, and accessible archive with 99 year retention.
• Case Review assists with various, investigations, Legal, regulatory, and others.
• Comprehensive awareness training with integrated phishing simulation amd custom content.
• Transmit files up to 2GB, keeping the email system lean.
• Secure, cloud-based messaging enables sharing of sensitive information

Benefits

• Protection against advanced URLs, QR, Attachment, Impersonation, and web-based threats.
• Consistent stationery aligned to your business and organisation.
• Data Loss Prevention to secure information across all email channels.
• Protects inbound, outbound and internal email.
• Send Large Files and Secure Messages easily.
• Compliance archive with 99 years retention, Synchronised emails and folders
• Recovery of individual emails, folders and entire mailboxes.
• Case Review functionality assists responding to legal and regulatory enquires.
• Video training modules and Phish Testing reduce human error risk.
• Easily accessible employee & company risk scoring.

£37.20 a user a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@ChessICT.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

454619495989572

Contact

Joanne Austin - Commercial Bid Lead
0800 688 8858
bids@ChessICT.co.uk

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Any application enabled compatible with SMTP routing.
• Cloud deployment model: Private cloud
• Service constraints: Supports inbound, outbound and internal email flow. Data can be retained in the Mimecast Archive for up to 99 years.
• System requirements: A corporate, SMTP-based email system.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: This would be dependent on the Support Package chosen. Further details can be found within the "Mimecast Support Packages" documents available
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: This would be dependent on the Support Package chosen. Further details can be found within the "Service Brief Customer Success Offerings" and the "Mimecast Service Levels and Support Description" documents attached
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Mimecast provides four implementation options; Core Connect (internet based wizard & Email support), Managed Connect (Wizard & Implementation assistance contactable by phone and email), Managed Implementation (Dedicated implementation engineer proactively driving your implementation), Advanced Implementatation (Proactive dedicated implementation engineer, advanced support, project documentation, optional Mimecast project manager).
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Mimecast provides exgestion/extraction services along with the ability for administrators to export content directly from the Administration Console in pdf, csv or xls and Emails and attachments can be exported from the Archive in Zipped EML or PST formats.
• End-of-contract process: All features and benefits of the service cease to be available, and all customer data is deleted from the Mimecast Cloud service.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Single Web Based Administration console allowing access to all required controls and settings.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: None
• API: Yes
• What users can and can't do using the API: Update policies, users, block lists, integrate with 3rd party systems such as SIEM and SOAR
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Branding, various policies, settings, notifications, email signatures and disclaimers, authentication requirements options.

Scaling

• Independence of resources: Mimecast’s cloud platform is capable of scaling horizontally as far as necessary. Today it handles more than one billion connections for service each day and delivers millions of "clean" messages. The system is scaled, with approximately 20% of capacity allowing for surge scenarios and simultaneous server outages. Mimecast can easily scale overall capacity by adding additional storage and processing resources to the relevant resource pools as required.

Analytics

• Service usage metrics: Yes
• Metrics types: Emails processed, rejected emails, and communication flows; for outbound, inbound and internal, as well as email bandwidth and rejected traffic; sent, rejected, and the data volumes being transmitted
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Mimecast

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Other
• Other data at rest protection approach: As above and least privileged models
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Mimecast provides exgestion/extraction services along with the ability for administrators to export content directly from the Administration Console in pdf, csv or xls and Emails and attachments can be exported from the Archive in Zipped EML or PST formats.
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF, XLSX, XLS, EML, and ZIP
• Data import formats: Other
• Other data import formats: None

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: TLS Encryption (version 1.2 or above), ; A combination of TLS, SSL (HTTPS), LDAPS, SMTPS is used as well to secure all types of data in transit.

Availability and resilience

• Guaranteed availability: "Email Delivery Credit Fee:; ; <100% but >=99% 10%; <99% but >=98% 20%; <98% but >=97% 30%; <97% but >=96% 40%; <96% 50% and Customer may terminate the Agreement and receive a pro-rata refund of any unused pre-paid fees."
• Approach to resilience: This information is available on request.; ; In brief, the platform is completely resilient with data replicated across diverse physical locations ensuring no single points of failure.
• Outage reporting: Public Dashboard / Website announcements; ; Emails; ; Other communications including phone and text notification available as required.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Users may interact with an authentication form requring username and password input and optionally a second factor. Integrated Windows Authentication requires no interaction by the end user. Public key authentication usually requires no interaction by end users. SAML can vary based on a customer's own deployment as this is a third party product brokering the authenticaiton but usually SAML products primarily authenticate using username and password prompt.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Schellman & Company, LLC
• ISO/IEC 27001 accreditation date: 07/12/2023
• What the ISO/IEC 27001 doesn’t cover: ISO covers the email security, continuity and archiving cloud services for the protection of personally identifiable information in the cloud and ISO 27001 is globally recognised as the best framework to demonstrate audited and continual improvement and on-going security management.; ; The ISO covers the platform in operation and support mechanisms.
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 15/09/2023
• CSA STAR certification level: Level 2: CSA STAR Attestation
• What the CSA STAR doesn’t cover: The full certification details can be found here: https://cloudsecurityalliance.org/star/registry/mimecast/
• PCI certification: Yes
• Who accredited the PCI DSS certification: Barclays
• PCI DSS accreditation date: 25/05/2023
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • SOC 2 Type I and Type II,
  • ISO 27018,
  • ISO 22301

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Mimecast is accredited with ISO 22301:2012 and ISO 27018:2014 and follows strict policies and procedures to maintain the highest levels of information security. Mimecast has a Security Committee that oversees the development, implementation and maintenance of the security program. The Security Committee includes several of Mimecast’s Executives, including the CEO. The Board has oversight through an annual security program presentation. Our CISO is responsible for information security and business resilience programs. Our business resilience lead and led the ISO22301 certification. Please find our public facing Security Information Pack enclosed - further detail can be shared under NDA.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Stringent change control procures are in place to maintain operational and service level agreements. All changes are fully documented including roll back procedures.; ; Updates to the service follow a regular schedule and the impact is communicated to relevant parts of the business and customers. Changes to systems that could impact or compromise existing security and control procedures are subject to review by the Mimecast Information Security Team prior to acceptance.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Mimecast reviews vendor security bulletins and utilise the corporate SIEM system to log and identify any possible issues.; ; The severity of vulnerabilities are assessed on impact vs likelihood and risks are adjusted accordingly for manual analysis and system events. Critical vulnerabilities can be deployed globally throughout the Mimecast infrastructure within minutes.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: The entire platform is monitored 24 x 7 and system and network logs are entered into a centralised system. The monitoring platform provides mealtime information as well as automated alerting.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Mimecast has a formal Incident reporting process activated by monitoring and staff awareness.; ; User are able to log calls to activate an incident process.; ; Mimecast use a fully collaborative ticketing system allowing for the production of accurate incidents reports.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  "We have an environmental statement and are working to improve our ESG governance generally. We formulated a plan to become net zero by 2030 which is available on our website.; What we are doing to reduce our emissions ; -Our People – we launched a WIKI within Teams containing advice on how to minimise your environmental impact. ; -Our Suppliers – 95% of our environmental impact comes from suppliers. We have reviewed our supplier onboarding process to score their environmental impact and are in discussion with Key suppliers so we understand what they are doing to limit Carbon emissions and how we can work with them to make this happen.; -Our Customers – our sales efforts focus on transitioning customers to cloud services and low energy products such as FTTP. These are more efficient and will reduce emissions over time.; 95% of our emissions are from our supply chain/customer usage of our products and we are working on our supplier strategy to fully understand their plans and as well as proactively transitioning our customers onto more environmentally responsible products and services (e.g. Broadband -> FTTP) to help them hit their targets. ; 5%- us We have moved to 96% home working, reduced our office footprint from 6 to 1 and have seen a substantial reduction in our emissions and utilities usage (reported annually). This equates to over 350 people no longer commuting. ; Our People come together if they need to at head office or in a network of small hubs, for example all teams meet at least once per quarter and some choose to more frequently. ; This cuts carbon emissions significantly as ; -over 350 people no longer need to commute every day, ; -over 90% of internal, supplier and customer meetings take place over Teams ; -We reduced our office footprint from 6 to 1"

  Covid-19 recovery

  Chess have in place a robust and tested Business Continuity Plan, recovery for pandemics would be included within this BCP.

  Tackling economic inequality

  "Our UK sites sponsor twelve charities a year. One of the main philanthropic successes we have seen at Chess in recent years is the launch of our Engage platform. Successfully linking Culture and Charity by introducing a fun and quick way to provide companywide recognition and praise for all to see. All our people are encouraged to recognise when their colleagues have performed well by giving them ‘Praise’, The best thing about this – every time someone is praised, they get to donate £1 to one of the 12 Chess Charities. In 2023, we raised £9,000 through Praise recognition, which was part of the £45,000 total we donated.; When things happen in the world that we've not planned for, people will turn to their leaders to see how we will support them, recently, we sent medical and food supplies to the Romania – Ukraine border and donated to the Red Cross Ukraine Crisis Appeal.; Recent Regional and National Charity initiatives ; Bare Necessities; Bare Necessities is a toiletry bank based in South Manchester, founded by two friends, determined to do something to help local people have equal access to personal hygiene products. We have set up toiletry drop off points at each of the Chess hubs and will regularly be delivering these to be put into hygiene kits.; ; Mission Christmas Toys for Kids Appeal; Our people can gift £5 per month to go towards the Mission Christmas Toy Appeal that runs across the UK. ; ; Wrap Up Campaign; Wrap Up is a project run by various Rotary Clubs working in partnership across the UK to provide coats directly to people across the UK. Each Chess hub became a drop off point and our people donated over 50 of their old coats which were then circulated to the collection points across the UK."

  Equal opportunity

  "Our People have told us that they want to work flexibly and so the ability to work from different locations utilising all of the new technology we have embraced during the pandemic has become our new normal in terms of our working practices. This opens up an exciting opportunity to widen our recruitment activities to include groups of people who previously were not open to us because of the geographic and physical barriers that working in a fixed location bring. Removing these barriers and proactively searching out new ways to attract and recruit people from all areas of society will enable us to grow a much more diverse workforce with all of the cultural, social and financial benefits that this brings.; In Chess, we have always considered that we drive a culture that promotes inclusion and diversity. We have always celebrated all our people's successes, but complacency is dangerous and there is always more we can do. We pay close attention to what other organisations are doing, we listen to our people, and our goal is to drive hard in this area, providing the opportunity for all who wish to take it.; ; Economic – employment, training and work-experience opportunities; We support localisation in the delivery of services through:; ; a)Local employment; Chess can proactively look at ‘local’ employment, training and work-experience opportunities for individual where this is appropriate and deliverable. ; ; b) Apprenticeships; Graduate and Apprentice Schemes - We employ 5no apprentices across the business including IT and people support. ; ; c) Employability Training ; We offer young people employability training via interview practice, CV assistance and familiarisation with an office environment. We have previously offered work experience and apprenticeships to young people we have been introduced to via this scheme."

  Wellbeing

  "Communication and collaboration are vital to maintaining energy and focus at Chess, especially with most employees choosing to work from home.; ; Staff are encouraged to meet with their teams at one of the local hubs in a network spread across the UK. And there are two annual conferences to celebrate success and bring people together.; ; All teams have daily Teams 'huddles' to set the focus for the day and share any issues, as well as monthly 121s. Employees get monthly updates from the Chairman and Board of Directors to keep them up to speed on business performance, with daily 'need to knows' posted on internal channels. Additionally, the chairman hosts monthly lunches, allowing employees to express any concerns directly.; Working together in a positive environment; Every day, we encourage, motivate, and support each other to maintain a friendly positive atmosphere where everyone feels valued and cared for. Chess have created a culture that is inclusive and diverse where everyone is encouraged to bring innovative new ideas to the table and work together to achieve our organisational goals. It’s a place where hard work and success is rewarded. All our people set Goals and Responsibilities tied to our Blueprint which are reviewed regularly throughout the year, as well as a Personal Development Plan outlining their short and long term career objectives – both within and outside of Chess.; ; • We are advocates of diversity and inclusion, and our culture is open to everyone.; • Looking after our employees - Future Fit wellbeing - Chess ; • Early career apprenticeship and graduate programmes - national-apprenticeship-week-at-chess; • Passionate about encouraging and supporting women in tech, with above average industry standards for women in tech and females in leadership roles - International Women’s Day - Chess; • Flexible working options for every employee where possible"

Pricing

• Price: £37.20 a user a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Mimecast provides a Proof Of Concept Account where a wide range of features can be tested. Managed PoC's typically run for a period of 30 days and is a fully functional environmant

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@ChessICT.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.