APPTECHNOLOGY LIMITED

Patch My PC (SaaS) subscription and Managed Service Options

Resale of Patch My PC SaaS subscription and configuration service for public-sector organisations looking to automate and streamline third-party application updates within Intune, MECM, or hybrid environments. Service provides licensing, onboarding, configuration, best-practice optimisation, and can provide ongoing governance of Patch My PC as a SaaS solution

Features

• Supply of PatchMyPC SaaS subscription licences
• Initial onboarding, setup, and integration into Intune/SCCM/Hybrid
• Configuration of application update rules and publishing workflows for PatchMyPC
• Catalogue tailoring—enable/disable apps based on organisational need
• Automated packaging of 1,000+ third-party apps into native formats
• Zero-touch update delivery into Intune and/or MECM
• Custom options for pre- and post-update scripting for complex applications
• Update compliance reporting and dashboarding via Patch My PC
• Monthly service optimisation review for Patch My PC
• Optional enhancement: monitoring & remediation policy creation

Benefits

• Reduce operational overhead for application packaging and updates
• Increase cyber resilience with rapid patch deployment for high-risk software
• Improve compliance with PSN, NCSC, DSPT and internal security policies
• Reduce risk from unpatched endpoints and inconsistent versions
• Predictable SaaS service cost with no infrastructure required
• Automated content delivery decreases reliance on specialist skills
• Enhanced visibility into update health, success, and device posture

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at martin.sweeney@apptechnology.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

454653690533309

Contact

Martin Sweeney
0207 469 4053
martin.sweeney@apptechnology.co.uk

About your service

• Service categories:

  Applications

  Engineering

  Other engineering

  • Engineering Support Applications
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Microsoft Intune; Microsoft MECM
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements:
  • Microsoft Intune
  • Microsoft MECM (Configuration Manager)

User support

• Email or online ticketing support: Yes
• Support response times: Email and Live Chat Support; Monday to Friday 06:00 to 01:00 GMT
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Email and Live Chat Support; Monday to Friday 06:00 to 01:00 GMT
• Web chat accessibility testing: Unknown at present
• Onsite support: Yes, at extra cost
• Support levels: Email and Live Chat Support; Monday to Friday 06:00 to 01:00 GMT; Telephone Support Call Back; Monday to Friday 07:00 to 01:00
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: Patching is implemented at the Infrastructure level, there is no direct user interaction with the process
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: At service end, customers retain all packaged applications and deployment configurations already published into Intune/MECM.
• End-of-contract process: Patch My PC Subscription, with the ability to opt in for managed service layers covering Pilot and deployment management activities.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Supplied during Service Mobilisation

Using the service

• Web browser interface: Yes
• Supported browsers: Microsoft Edge
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Live deployment Dashboard reporting
• Accessibility standards: None or don’t know
• Description of accessibility: Live deployment Dashboard reporting
• Accessibility testing: Unknown
• API: Yes
• What users can and can't do using the API: Integration with Microsoft Intune and Microsoft Endpoint Configuration Manager
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Additional Managed Services options include patching of non standard applications (Line of Business) and advanced pre and post installation scripting for complex environments

Scaling

• Independence of resources: Demand is placed on Microsoft Intune and Configuration Manager. Scaling of users does not effect the Patch My PC service.

Analytics

• Service usage metrics: Yes
• Metrics types: Service Dashboard reporting. Managed service reporting options to include Monthly reporting.
• Reporting types: Regular reports
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Patch My PC LLC

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: At service end, customers retain all packaged applications and deployment configurations already published into Intune/MECM.
• Data export formats: Other
• Other data export formats:
  • Microsoft Intune
  • Microsoft Configuration Manager
• Data import formats: Other
• Other data import formats: Not applicable

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: Any catalogue changes are validated with hash checks, signature verification, and dual code-signing certificate process to ensure that files are valid. Patch My PC Cloud downloads the catalogue, verifies that it’s signed with a dual code-signing certificate, ensures that it is a valid signature, and makes sure the cab file hasn’t changed. Once this is complete, the updates are imported.
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Customer is responsible for determining the appropriate use of the Software and assumes all of the risks associated with the use of it, including but not limited to the risks of program errors, damage to or loss of data, programs or equipment, and unavailability or interruption of operations.
• Approach to resilience: Available on request
• Outage reporting: Patch My PC shall promptly take all appropriate steps, at its sole cost and expense, to investigate, contain, remediate the cause, and mitigate any effects or potential harms to Data Subjects arising from any Data Incident. Patch My PC shall provide Notice to Customer without undue delay, and in any event within 72 hours if Patch My PC becomes aware of a Data Incident. Such notice shall include all information reasonably available regarding the scope, nature and effects of the Data Incident, and affected Data Subjects, and Patch My PC shall promptly provide material updates to Customer as available.

Identity and authentication

• User authentication needed: Yes
• User authentication: Multi-Factor Authentication (MFA)
• Access restrictions in management interfaces and support channels: MFA for Dashboard access, registered usernames for support
• Access restriction testing frequency: At least once a year
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials Plus
• Information security policies and processes: Internal Data Security Policy
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Patch My PC has a formal systems development life cycle (SDLC) methodology in place that governs the development, acquisition, implementation, changes (including emergency changes), and maintenance of information systems and related technology requirements.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Patch My PC's security and privacy incidents are logged, tracked, resolved, and communicated to affected or relevant parties by management according to the company's security incident response policy and procedures.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Patch My PC has security and privacy incident response policies and procedures that are documented and communicated to authorized users.
• Incident management type: Supplier-defined controls
• Incident management approach: Email and Live Chat support function
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: 30 day free trial for WSUS integration

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0.0%
• Between £250,000 and £500,000: 2%
• Between £500,001 and £1,000,000: 3%
• Between £1,000,001 and £2,500,000: 4%
• Between £2,500,001 and £5,000,000: 5%
• Over £5,000,001: 6%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 38e160ea-3646-4869-946c-f6633edd9cee
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 18335b9a-a213-4a9d-9174-2eaffe7d324c
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at martin.sweeney@apptechnology.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.