EMPIRIC SOLUTIONS LIMITED

Infrastructure Software Management, Migration and Operational Control

We help organisations stabilise, optimise and modernise infrastructure through expert delivery and technical tooling. Our service provides end-to-end management, configuration and optimisation of cloud and hybrid infrastructure for public sector environments. This includes system management, migration tooling, cloud configuration, data/application migration and deployment-focused platforms.

Features

• Secure, optimised cloud and hybrid infrastructure configurations
• Legacy discovery and dependency mapping identifying risks and constraints
• Structured cloud migration planning with modernisation tooling
• Controlled data and system migration with validation
• ITIL-aligned service management integration for operations
• Real-time monitoring with service health dashboards and reporting
• Automated configuration and release pipelines for consistent deployments
• API-based interoperability integrating identity, monitoring, finance and operations systems
• Security, governance and compliance controls with audit readiness
• Hypercare support enabling stabilisation, adoption and operational readiness

Benefits

• Reduce legacy risk through dependency mapping and system stabilisation
• Seamlessly migrate workloads using structured planning and automated tooling
• Improve reliability through optimised infrastructure and consistent configurations
• Ensure compliance with embedded security controls and auditable governance
• Automate routine operations to streamline processes and boost efficiency
• Make real-time decisions using dashboards and performance metrics
• Minimise downtime through controlled releases and post-deployment support
• Enable productive work within stable, well-managed operational environments
• Integrate systems efficiently across cloud, infrastructure and enterprise platforms
• Work flexibly anywhere with secure, reliable hybrid environments

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rees.fox@e-ps.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

454806733797207

Contact

Rees Fox
07387185984
rees.fox@e-ps.com

About your service

• Service categories:

  Systems Infrastructure Software

  System and service management

  • IT operations management
  • IT service management

  IT automation and configuration management

  • Workload management
  • Datacentre system and application control
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: The service enhances and extends the effective operation of existing cloud, hybrid and on-premise infrastructure software services. It can also be delivered as a standalone managed service, without dependency on a specific underlying software product.
• Cloud deployment model: Hybrid cloud
• Service constraints: There are no significant service delivery constraints. However, standard considerations include:; ; Primarily remote delivery: On-site attendance is only required for workshops, migration activities, discovery or stakeholder engagement; ; Customer environment access: Access to systems, tooling and data must be granted in line with the customer’s security processes to enable configuration, analysis and migration; ; Customer-side dependencies: Timelines may be affected by internal approvals, SME availability, access to third-party systems or data readiness; ; Scope changes: Any changes to scope or priorities follow the agreed change control process and may affect delivery sequencing if requested mid-engagement
• System requirements:
  • Service does not require dedicated hardware or custom installations
  • Delivery is performed within customer’s existing infrastructure and approved toolsets

User support

• Email or online ticketing support: Yes
• Support response times: EPS provides structured service desk and delivery team support aligned to public sector operating requirements. ; Standard support hours are 09:00 to 17:30 UK time, Monday to Friday, excluding public holidays. ; ; We respond to standard requests within 1 business day. ; ; Extended or out-of-hours support can be arranged for critical environments (such as cutovers and go-lives).
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes
• Support levels: Support level: Standard (included); Named Engagement Delivery Manager as single point of accountability; Named Lead Consultant / Delivery Consultant supporting engagement; Support delivered during agreed working hours; Service Level Agreements and response times agreed per engagement; Costs included in milestone-based or Time & Materials pricing; ; Support level: Enhanced (optional); Dedicated Technical Lead / Cloud Support Engineer embedded into delivery team; Faster response commitments and enhanced availability; Support for critical phases: migrations, go-lives, hypercare; Optional out-of-hours support available by agreement; Costs charged based on SFIA-aligned day rates or milestone uplift; fixed-price arrangements possible where scope and risk are clearly defined; ; Roles provided; Engagement Delivery Manager always included; Cloud Support Engineer provided when required for enhanced or critical support phases
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We help users start using our service through a comprehensive range of training options and supporting artefacts tailored to customer needs. Our training options include:; ; - On-site training for end users, technical teams and operational staff; - Live online sessions with remote walkthroughs and system demonstrations; - Train-the-trainer programs to enable internal teams to deliver ongoing training; - Role-based training aligned to business processes, system configuration and operational tasks; - Administrator and super-user training covering environment management, workflow configuration and system oversight; - Business readiness and adoption training to support process changes and new system behaviours]; ; Our library of supporting artefacts includes:; ; - User guides; - Quick-reference handbooks; - Process maps; - Operational workflow documentation; - Configuration guides; - Video walkthroughs; - Knowledge-base articles; - FAQs; - UAT scripts; - Scenario-based exercises; - Change management communications to support adoption
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
  • Other
• Other documentation formats:
  • Video walk-throughs and recorded demonstrations
  • Interactive training exercises for scenario simulations
  • Emails and change management communications
  • Knowledge-base articles in platform-specific formats
• End-of-contract data extraction: At the end of the contract, we deliver all project data and documentation to users, including:; ; - Final reports; - Configuration documents; - Process guides; - Artefacts; ; Enabling users to access, understand and utilise all data, we facilitate knowledge transfer through playback sessions and optional train-the-trainer programs. Where included, we provide support and hypercare to help users validate extracted data. Finally, we remove our access to systems, platforms and collaboration tools and leave users in full control of their data.
• End-of-contract process: Facilitating a smooth handover and knowledge retention, we follow a structured, controlled exit process as follows:; ; 1. Handover of deliverables: Provide all project documentation, final reports, configuration guides, process guides and artefacts; 2. Knowledge transfer: Run playback sessions and optional train-the-trainer programs; 3. Support and hypercare (if needed): Stabilise deployments, resolve issues and help users validate data; 4. Access removal: Remove our access to systems, platforms and collaboration tools; ; Included in the contract price: Standard handover of deliverables, knowledge transfer sessions and any support/hypercare explicitly agreed in the project scope.; ; Additional costs: Optional or bespoke training, such as large-scale rollouts, specialist modules or repeat sessions, is charged according to agreed SFIA-aligned day rates or milestone uplift.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: EPS provides API-based enablement and optimisation support that operates through the customer’s existing SaaS platform APIs and approved integration layers. ; ; Through customer-owned APIs, users can: ; ; - Provision, configure and modify SaaS workflows and modules ; - Enable and adjust integrations with adjacent systems ; - Trigger data migration and reconciliation processes ; - Configure reporting, dashboards and automated processes ; - Manage role-based access, workflows and approval chains ; - Enable automation and validation routines ; ; API usage is governed by the customer’s SaaS platform permissions, security policies and identity provider controls. ; ; EPS does not expose proprietary APIs. All configuration, integration and automation activity is executed through customer-approved SaaS APIs and integration services. ; ; Users cannot: ; ; - Bypass customer security or identity controls ; - Access or modify data outside authorised SaaS environments ; - Execute changes that breach customer governance, segregation of duties or security policy ; - Modify SaaS vendor-managed core platform code ; ; All API-based activities are logged, auditable and aligned to customer ITSM and change control processes.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Customisation is delivered within the configuration and extension capabilities of the customer’s SaaS platform. Users can customise: ; ; - Business workflows and approval paths ; - Data models and field structures ; - Reports, dashboards and analytics views ; - Automation rules and integration mappings ; - Role-based permissions and access profiles ; ; Customisation is performed by authorised customer users, EPS delivery consultants or customer-approved third parties, in accordance with governance, segregation of duties and change management controls. ; ; Customisation does not alter SaaS vendor core code and remains fully supported by the underlying SaaS provider. ; ; All changes are managed through customer change control, are fully documented and auditable, and are supported through EPS hypercare and optimisation cycles.

Scaling

• Independence of resources: The service is delivered within each customer’s own environment and approved toolsets, with no shared supplier-hosted platforms or infrastructure. This ensures technical isolation, as all activities occur within the buyer’s segregated systems and security boundaries.; ; Service independence is supported by defined governance and resourcing, with capacity planned per engagement and resources ring-fenced where required. Any shared supplier capabilities are managed through capacity and escalation controls to prevent impact between customers.

Analytics

• Service usage metrics: Yes
• Metrics types: - Service performance: request and incident volumes, response times, resolution times, backlog trends, and SLA compliance.; - Service reliability and quality: incident recurrence, root cause analysis outcomes, error rates, and service stability indicators.; - Delivery and outcomes: milestone progress, deliverable completion, dependency tracking, and risk and issue trends.; - Customer experience: stakeholder satisfaction feedback, service review outcomes, and engagement effectiveness.; - Security and compliance (where applicable): adherence to customer controls, audit actions, and operational assurance measures.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v4.0
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: We store all data in customer-owned systems. Users export their data using the platform’s native capabilities, such as SQL exports, customer relationship management system reporting or cloud platform export utilities. To support users, we advise on extraction methods, assist with export queries or scripts when authorised and provide documentation of any transformations/manipulations applied during delivery.; ; Users submit extraction requests through their standard governance and change management channels while maintaining full control over the export process. This ensures they can access, manage and use their data independently.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Excel (XLS/XLSX)
  • PDF (for reports and documentation)
  • XML or JSON (for data migration or integrations)
• Data import formats: Other
• Other data import formats:
  • Excel (XLS/XLSX)
  • PDF (for reports and documentation)
  • XML or JSON (for data migration of integrations)

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: Access is via customer-managed VDI/jump hosts with multi-factor authentication/SSO. No production data is transferred to EPS systems.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: - No customer production data is stored on EPS devices or systems; - Multi-factor authentication/SSO enforced for all access; - Activity logging and audit trails within customer platforms; - Data minimisation and clean-down

Availability and resilience

• Guaranteed availability: As the service is delivered within buyer-managed environments and approved toolsets, we do not provide a hosted application platform with a fixed uptime commitment. Availability is therefore defined in terms of service delivery, support responsiveness, and fulfilment of agreed service hours.; The supplier guarantees service availability in line with contractually agreed service hours and service levels. Typical commitments include agreed operating hours, response and resolution targets for incidents and service requests, and named service coverage arrangements. These are documented within the service agreement or statement of work and aligned to the buyer’s operational needs.; ; Example availability commitments may include:; ; - Service coverage during agreed hours (for example business hours or 24x7 where required); - Defined response times for priority incidents; - Agreed resolution or workaround targets; Continuity arrangements to maintain service delivery; ; Where availability service levels are not met, service credits or fee adjustments may be applied in accordance with the contract terms. Refund and service credit mechanisms are agreed with the buyer at call-off, ensuring proportionate remedies that reflect the nature of the service and the impact of any service failure.
• Approach to resilience: EPS delivers this service within customer-owned SaaS platforms and hosting environments. The resilience of production systems and underlying datacentre infrastructure is therefore provided by the customer’s chosen SaaS vendors and cloud providers, which typically operate multi-availability-zone, geographically resilient datacentre architectures aligned to recognised standards such as ISO/IEC 27001, CSA CCM and SOC frameworks. ; ; EPS aligns its service delivery model to these resilient environments and implements additional resilience controls across service delivery and operational continuity. ; ; Key resilience measures include: ; ; - Delivery aligned to customer disaster recovery, business continuity and crisis management frameworks ; - Support for definition and validation of customer RPO and RTO targets ; - Structured service transition and hypercare models to stabilise environments post-deployment ; - Formal change and release governance to minimise disruption and prevent unplanned outages ; - Redundant delivery capability across geographically distributed EPS teams ; - Documented business continuity and disaster recovery plans for EPS service operations ; - Escalation routes and contingency resource allocation to maintain service continuity during incidents ; ; EPS does not introduce single points of failure into customer environments and operates within customer security, access and resilience architectures.
• Outage reporting: EPS delivers this service within customer-owned SaaS platforms and hosting environments. Outage reporting for underlying SaaS platforms and infrastructure is therefore provided primarily through the customer’s SaaS vendors and cloud providers, using their native status dashboards, service health notifications and alerting mechanisms.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Users access the service via buyer-approved environments and tooling, authenticated through the buyer’s identity and access management systems with MFA enforced. Access is limited to named users and granted on a role-based, least-privilege basis.; ; Remote access uses buyer-approved secure mechanisms (e.g. VPN or secure gateways). The supplier does not maintain independent user accounts; all user lifecycle and access controls follow the buyer’s IAM standards.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Because EPS works within customer-owned SaaS platforms and IT environments, we follow customer security frameworks as a baseline, supplemented by EPS controls. Work is carried out using secure customer or EPS-managed systems, with least-privilege, role-based access and secure remote connectivity. Customer production data is not transferred to third-party tools without approval.; ; EPS aligns with Cyber Essentials Plus and UK public sector information-handling standards. Consultants supporting public sector clients are BPSS cleared, many hold active SC clearance (with higher clearances supported where required), and all work complies with UK GDPR and the Data Protection Act 2018.
• Information security policies and processes: EPS operates a comprehensive information security management framework aligned to ISO/IEC 27001 and UK public sector security requirements. Key policies and processes include: ; ; - Information Security Policy ; - Data Protection and UK GDPR Policy ; - Acceptable Use Policy ; - Access Control and Identity Management Policy ; - Incident Management and Breach Response Policy ; - Change and Configuration Management Policy ; - Supplier and Third-Party Security Policy ; - Business Continuity and Disaster Recovery Policy ; ; Policies are approved by the board, reviewed annually and supported by mandatory staff training.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Configuration and change management operate within the buyer’s governance frameworks and approved tools. All service components and artefacts are managed in customer environments using controlled, versioned configuration processes with defined ownership and full traceability.; ; All changes follow formal, buyer-aligned change management, including categorisation, approval, impact assessment and review. Security impacts are assessed as part of the change process, with security approval obtained where required.; ; Changes are fully auditable, with rollback and post-implementation review, including retrospective review of emergency changes.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Vulnerability management is delivered within the customer’s security framework, tools and infrastructure, using existing monitoring, patching and governance processes supported by EPS expertise. Vulnerabilities are identified through continuous monitoring, customer security tooling and threat intelligence, and prioritised via customer risk and governance forums where required.; ; Remediation follows customer patching standards and ITIL-aligned change management, including testing, validation and rollback, with accelerated response for high-risk issues. EPS integrates fully with the customer’s security ecosystem rather than operating standalone monitoring.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Protective monitoring is delivered in line with the buyer’s security policies and uses the buyer’s existing monitoring capabilities (including SIEM, SOC, endpoint and network monitoring). The supplier integrates with and supports these controls as part of service delivery.; ; Potential security events are identified through customer monitoring tools and escalated by trained supplier staff in line with agreed procedures. Incidents are managed through the buyer’s incident response process, including escalation, containment (where authorised), and support for investigation and remediation.; ; Security incidents are prioritised by risk, with rapid triage and escalation in line with agreed service levels to ensure timely, coordinated response.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Incident management operates in line with the buyer’s framework and service management tools, ensuring incidents are logged, prioritised, tracked and resolved in a controlled and auditable manner.; ; Defined workflows and runbooks support consistent triage, escalation, communication, and resolution. Users report incidents via buyer-approved channels, with acknowledgement and prioritisation aligned to agreed service levels.; ; Progress updates are provided during resolution, with reports and post-incident reviews completed for major incidents to drive continuous improvement.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0.5%
• Between £1,000,001 and £2,500,000: 1%
• Between £2,500,001 and £5,000,000: 1.5%
• Over £5,000,001: 2%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: E647541a-21d5-46db-8cca-b36ac6f7c8b4
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Plans for positive actions with community groups.
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rees.fox@e-ps.com. Tell them what format you need. It will help if you say what assistive technology you use.