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We are Lean and Agile

Engage Process -Process Mapping Software and Services

Transform your operations with Engage Process! Our software streamlines workflows, while our expert training and environment setup ensure you maximize efficiency. Trust us to empower your team with intuitive tools that boost productivity and enhance collaboration. Experience seamless process management like never before.

Features

  • Automatic drawing during live process mapping workshops.
  • Calculates times and costs of processes automatically.
  • Customizable icons for easier map interpretation.
  • Centralized process data storage within maps.
  • One-click multi-perspective process views.
  • Add structured data with custom tables.
  • Share and collect feedback directly on digital maps.
  • Create and share digital process handbooks.
  • Customizable reports and data exports.
  • Facilitate mapping in real-life or virtual workshops.

Benefits

  • Live Mapping: Map processes dynamically during live workshops.
  • Cost Analysis: Automatically calculate times and costs for efficiency.
  • Custom Icons: Enhance maps' readability with personalized icons.
  • Data Integration: Centralize all process data within maps.
  • Multiple Views: View processes from different perspectives instantly.
  • Structured Data: Incorporate structured data through custom tables.
  • Collaborative Feedback: Share and receive feedback directly on maps.
  • Digital Handbook: Easily create and distribute process handbooks.
  • Custom Reporting: Generate tailored reports and export data seamlessly.
  • Proven platform with >200 public sector clients

Pricing

£8,500 to £37,800 a licence a year

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@weareleanandagile.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

4 5 5 1 5 9 7 0 9 8 1 1 0 7 7

Contact

We are Lean and Agile Andrew Sandford
Telephone: 01803 424050
Email: sales@weareleanandagile.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
A modern browser and internet connection are the service's only constraints.
System requirements
  • Any HTML5 compliant browser
  • Internet connection

User support

Email or online ticketing support
Email or online ticketing
Support response times
Support requests will be handled within 24 hours, during office hours.
Weekend/Bank holiday requests will be dealt with within 24 hours of the next working day starting.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Engage will perform the following support services for Customer:
• Service Center: Engage’s service centre is available during office hours by
telephone at +31 20 530 7280 or e-mail at support@engage.nl. Support requests will be handled within 24 hours, during office hours.
• An extensive digital and printable manual has been incorporated in all
products.
• Instruction videos: An extensive library is available via the Internet.
• User conferences are organized on a regular basis.

Our customers also have access to technical support direct from We are Lean and Agile in addition to Engage Process.

All support is provided as part of the licences. On-site support would cost standard consulting rates.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
A free trial is available for a month for customers to ensure the product is right for your needs. During the trial we will set up your environment for your trial users and provide virtual training and support during the month to help you get started.

Getting started on a subscription with our software is done with a well defined 2-phase programme. Not all steps are necessary for each new customer. The onboarding of our software will generally take 3-4 days.

Phase 1
1. Direct access to Engage Process
2. Single Sign-On
3. Administrator Training
4. Initial project setup
5. Modular Configurator, first priorities
6. Guidelines for mapping and administ.
7. User Training with 'launch' group
8. Import from other process applications

Phase 2
1. Rollout to larger group modellers
2. Rollout to whole organisation, communicate with video’s, quick guides and other items
3. Modular Configurator other priorities
4. Knowledge Base
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
  • Video content
  • Helpdesk available to all users
End-of-contract data extraction
This can be done through a wide variety of export possibilities. All 'common' formats are supported: ao MS formats (Word, PPT, Excel, Etc.), XPDL, BPMN, Visio.

Next to this data will also be kept online for 6 months beyond the contract end.
End-of-contract process
3 months before the end of each contract one of Engage Process' Account Managers will contact your organisation to check if and how you would want to proceed for next term. If a contract is cancelled this leaves us plenty of time to support with the transition, no additional charges are made for this.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Engage Process runs platform independent. To support mobile integration we developed some additional apps.

Brainstorm app: to facilitate a digital process workshop
Viewer app: to have processes (handbooks) available on a mobile device
Service interface
No
User support accessibility
None or don’t know
API
No
Customisation available
Yes
Description of customisation
Every aspect of our services and software product are set-up to be cusomisable.

for example, all characteristics of processes and process-steps can be customised to fit specific customers' needs.

The Process Handbook can also be customised to reflect the profile and needs of the customer.

Scaling

Independence of resources
We provide a SaaS solution hosted on the servers of Microsoft Azure. Measures are in place that hosting capacity grows concurrent to the demand. Individual users have no impact on each other.

Analytics

Service usage metrics
Yes
Metrics types
General use of Engage Process can be monitored in the Dashboard function:
- number of logins
- number of processes made, times opened, etc.
- handbook users

Within processes there are a lot of metrics that can be added to process steps and as a result can be quantified for the entire process:
- Cost analysis
- Lead time
- Processing time
- Lean factor (PR/LT)
- Efficiency (%)
- Throughput (%)
- And many more
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Engage Process

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
Never
Protecting data at rest
Encryption of all physical media
Data sanitisation process
No
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
This can be done through a wide variety of export possibilities. All 'common' formats are supported: ao MS formats (Word, PPT, Excel, Etc.), XPDL, BPMN, Visio. All are features within the application.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
  • Word
  • XPDL
  • BPMN
  • Visio
  • Engage Process format
  • PNG
  • PDF
Data import formats
  • CSV
  • Other
Other data import formats
  • Engage Process files
  • XPDL
  • BPMN
  • BPMOne
  • Protos
  • Mavim
  • CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Other
Other protection between networks
IP address check
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Engage Process/ the platform is available to users 24/7. Engage Process guarantees an availability of 99.5%. An interruption or
delay in the availability of the solutions due to planned and communicated maintenance, a force majeure, like a power outage or
network-outage, is not considered part of this service level.
Approach to resilience
Our services are hosted on Microsoft Azure. Details are available on request.
Outage reporting
Email alerts.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Other user authentication
Limited by IP (if turned on by customer)
Access restrictions in management interfaces and support channels
Access can ben restricted by assigning dedicated licences. Also within assigned licenses further authorisation settings can be set.
Access restriction testing frequency
Never
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Description of management access authentication
Limited IP range

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
Available on request.
Information security policies and processes
The Chief Technology Officer (CTO) of Engage Process is responsible for all data security and privacy regulations. The
CTO is a member of the Management Team. In the occurrence of a (possible) data breach or other compromising situation,
the CTO will immediately investigate the situation, search for potential root causes, corrections to be made and
improvements by which re-occurrence can be avoided. The CTO will report these findings to the management team and
to the managing director. Any corrections and improvements will be implemented as soon as possible. All parties involved
in the breach will be informed according to the GDPR regulations. The CTO will inform and involve the CEO in any serious
situation, as such decided / classified by the CTO. Decision regarding such cases will be made by the CEO and CTO. Any
such cases will be documented in detail.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Available on request.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Available on request.
Protective monitoring type
Undisclosed
Protective monitoring approach
Available on request (SLA).
Incident management type
Undisclosed
Incident management approach
Available on request (SLA).

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

Our process improvement software plays a vital role in fighting climate change by facilitating a remote-first approach to meetings and workshops. This capability significantly reduces the need for physical travel, thereby lowering carbon emissions associated with commuting and business trips. As a remote-first tool, our software not only supports efficient resource management and waste reduction but also promotes digital collaboration that minimizes the environmental impact of traditional office settings. By leveraging our solution, organizations can streamline their operations while prioritizing sustainability, reducing their reliance on physical resources, and supporting conservation efforts. Adopting our software helps businesses advance their environmental objectives, contributing effectively to the global effort against climate change.

Covid-19 recovery

Our process improvement software is instrumental in supporting COVID-19 recovery, particularly within public sector organizations such as local and national governments and the NHS. By facilitating remote meetings and workshops, our software ensures that these critical entities can continue their essential services without interruption, maintaining operational continuity and public service delivery during and after the pandemic. Our tools help streamline processes and improve efficiency, crucial for managing increased demands on public services during recovery efforts. Additionally, by enabling a remote-first approach, our software aids in reducing the risk of virus transmission among staff, promoting a safer working environment. Through digital transformation, we empower public sector organizations to adapt swiftly to new challenges, enhancing their resilience and capacity to respond to public needs effectively during the recovery phase and beyond.

Tackling economic inequality

Our process improvement software plays a pivotal role in tackling economic inequality by enhancing the efficiency and effectiveness of public sector organizations, including local and national governments and the NHS. By optimizing these essential services, our software ensures more equitable access to public resources, helping to bridge the gap between different socio-economic groups. The ability to facilitate remote meetings and workshops also democratizes participation in public processes, allowing a broader spectrum of the population to engage without the barriers of physical presence or travel. This inclusion fosters greater transparency and accountability in government actions, contributing to fairer and more equitable service delivery. Furthermore, our software aids in the efficient allocation of resources, ensuring that vital services can be extended to underserved communities, thus directly addressing disparities and supporting social equity.

Equal opportunity

Our process improvement software significantly advances equal opportunity by enabling public sector organizations such as local and national governments and the NHS to streamline their operations and enhance accessibility. By facilitating remote meetings and workshops, our software removes geographical and physical barriers, making it easier for individuals from diverse backgrounds, including those in remote or underserved areas, to participate in and contribute to public processes. This inclusivity not only fosters a more diverse workforce but also ensures that a wider array of voices can be heard in decision-making processes, promoting fairer outcomes. Additionally, our software’s capabilities in improving service delivery efficiency mean that more resources can be devoted to programs that support education, employment, and training opportunities for marginalized groups, further promoting an equal footing for all members of society.

Wellbeing

Our process improvement software contributes significantly to wellbeing by enhancing the efficiency and effectiveness of public sector services, including those provided by local and national governments and the NHS. By streamlining workflows and enabling remote meetings and workshops, our software helps reduce stress and workload for employees, promoting a healthier work-life balance and overall employee satisfaction. This improvement in operational efficiency also ensures that public services are delivered more swiftly and reliably, enhancing the wellbeing of the community by providing timely access to essential services. Additionally, the flexibility offered by our software supports adaptive work environments that can cater to the diverse needs of all employees, including those with disabilities or those needing to work remotely, thereby fostering an inclusive and supportive workplace that values and promotes wellbeing.

Pricing

Price
£8,500 to £37,800 a licence a year
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
One-month free trial.

We also provide set-up and remote training for your trial users.

Your trial environment becomes your live environment upon subscription.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@weareleanandagile.com. Tell them what format you need. It will help if you say what assistive technology you use.