brightsolid online innovation Ltd.

Brightsolid: Private Cloud Infrastructure

Brightsolid's Private Cloud Infrastructure service is designed for clients who want the advantages of the scalability and flexibility of cloud, but want data located geographically near their users. With dedicated and shared infrastructure options, customers can balance higher levels of control and security, with the cost-effectiveness of a managed environment.

Features

• Customisable virtual machine, CPU, RAM & storage resources
• Linux or windows based VMs delivered on VMware Hypervisor
• Enterprise grade monitoring of cloud infrastructure performance, availability and security
• A range of connectivity options including SWAN and PSN connectivity
• Resilient and redundant Internet breakout with DDoS protection
• 24-hour support provided by UK based team
• Clear data sovereignty & residency: All data stored within UK
• Logical and physical separation options
• Enterprise class backup and disaster recovery available
• Predictable billing options

Benefits

• Efficient utilisation of compute resources, through virtualised infrastructures
• Secure Tier III datacentres in Dundee and Aberdeen
• Managed to audit-ready best practices in security and compliance
• Choice of dedicated or shared infrastructure for cost efficiency
• Available capacity for growth, without significant CAPEX outlay
• Industry-leading infrastructure solutions including VMware, Cisco and Veeam
• Fully managed and maintained infrastructure solution
• Easy integration with hybrid cloud; public clouds, colocation & on-premises
• Individual VM's easily adapted to Brightsolid's Virtual Machine Management Service
• Highly available: built-in N+1 resilience from datacentre to hypervisor

£812 a virtual machine a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at alan.gardiner@brightsolid.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

455856103440913

Contact

Alan Gardiner
07932710727
alan.gardiner@brightsolid.com

Planning

• Planning service: Yes
• How the planning service works: Private Cloud offers the cost, agility and flexibility of public cloud with additional security and customisations. However, getting real value from a private cloud investment needs the right environment, the right controls and the right resources to make it work. When you deploy Brightsolid's Private cloud service you are provided with production-ready machines that you can easily migrate your applications to. Brightsolid provides a safe, secure, managed environment managed to comply with key industry standards (such as ISO 27001). We'll support you as you migrate, and can offer additional, tailored migration services if you need support with migrations, so your Private Cloud is operational as quickly as you need it.
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Brightsolid has been delivering dedicated and shared private cloud solutions to public sector organisations for 25 years. ; Delivered from Tier III data centres in Aberdeen and Dundee, with facilities which are securely managed by our expert colocation teams to ensure your services align with auditable security and compliance standard.; ; We provide customisable virtual machines available underpinned by an N+1 solution stack including VMware virtualisation, on-premises storage and internet breakout with DDOS Protection. Brightsolid manage and maintain all infrastructure, so you are provided with an IAAS solution ready to support your applications and workloads. In addition your data sovereignty is protected by a solution with data stored in the UK. Services are monitored 24 hours by Brightsolid's UK based service team and engineering, using enterprise grade toolsets and underpinned by best practices in compliance, security, operations and service management.

Service scope

• Service constraints: Service does not include individual Virtual Machine Management, available under a separate service

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Brightsolid respond to customer questions within 24 hours, Monday to Friday . Customer Service Requests or Incident Responses are managed according to severity levels aligned with relevant response and resolution SLA's.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Brightsolid's Service Desk is the central point of support for Brightsolid customers with managed services. The Brightsolid Service Desk team ensures all incidents, service requests and questions are logged within our service management system and users are responded to within agreed response and restoration SLAs.; ; Incidents are categorised into 3 priorities, with appropropriate response and restoration times ; -Priority 1, Where Service is unavailable has an Initial Response Time (IRT) of 1 hour; Subsequent Response Times (SRT) are every hour and the Target Restoration Time (TRT) is 4 hours.; - Priority 2, Where there is significant performance degradation or equipment failure not affecting service availability; IRT - 4 hours, SRT = every 4 Hours and TRT =1 day.; - Priority 3, all other incidents; IRT =24hours SRT = Every 24 hours and TRT = 5 days.; ; In incident resolution the service desk are supported by by 2nd, 3rd and 4th line cloud engineering teams, ensuring not matter the complexity we have experienced engineers to support services.; ; Service Requests and Questions have a IRT of 24 hours, at which point our teams who will either resolve immediately or, if complex, ensure users have a clear understanding of the timeline to respond.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 12/12/23
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO22301
  • ISO14001
  • ISO9001

Social Value

• Social Value:

  Social Value

  Tackling economic inequality

  Tackling economic inequality

  Tackling economic inequality; ; We provide a hugely discounted Community Cloud via our two Scottish data centres; Dundee and Aberdeen, to local community-based organisations. Benefits of the service include: ; ; Cost savings and predictable billing for organisations ; ; Significant reduction in energy costs ; ; Cap-Ex free computing Increased agility, and the ability to deliver projects more quickly ; ; The ability to foster and drive innovation ; ; The ability to scale as required, in order to drive economic growth and meet customer needs Improved resource utilisation ; ; Simplified maintenance and lower associated costs ; ; Resiliency and redundancy to provide reassurance around continuity of service ; ; We support Dundee Bairns, a local charity that has provided over 300,000 meals in the past year to the area’s most vulnerable children. We undertake a range of fundraising activities throughout the year and whatever money staff raise is matched by the organisation.

Pricing

• Price: £812 a virtual machine a year
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at alan.gardiner@brightsolid.com. Tell them what format you need. It will help if you say what assistive technology you use.