| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate solution architect | £800.00 | £800.00 |
| Solution architect | £1,000.00 | £1,000.00 |
| Senior solution architect | £1,150.00 | £1,150.00 |
| Lead solution architect | £1,250.00 | £1,250.00 |
| Principal solution architect | £1,350.00 | £1,350.00 |
HYDE PARK SOLUTIONS LIMITED
Support for Primavera Applications
Hyde Park Solutions (HPS) provides business and technical assistance to users of Primavera P6, Oracle Primavera Cloud, Aconex, Primavera Unifier and Oracle Primavera Portfolio Management (OPPM). Our support consultants are all Certified Oracle Specialists and our ITIL best practice Service Desk delivers assured quality service to customers.
Features
- Rapid and easy access to experienced Oracle Primavera Certified Specialists
- Primavera Installation, Implementation, Configuration, Reporting, Integration and Technical Support
- Primavera upgrades, migration, health checks, System Administration, License task management
- Managed professionally within leading Application Support Desk Portal
- Email/Phone/Team support for Oracle Primavera Cloud, P6, Unifier and Aconex
- ITIL Support Manager and Service Process for OPC/P6/Unifier/Aconex
- Defined SLAs for guaranteed support activity for OPC/P6/Unifier/Aconex
- Shared knowledge base across all our customers for OPC/P6/Unifier/Aconex
Benefits
- Experienced Primavera staff provide practical, helpful assistance that is understandable
- Flexible Primavera contract methods to suit all organisational budgets
- Expertise across full solution landscape by certified Primavera Cloud/P6/Unifier/Aconex advisors
- Variety of Primavera engagement methods support staff wherever they are
- HPS Service Desk follows ITIL best-practices for Primavera Cloud/P6/Unifier/Aconex support
- Support portal provides assured platform to monitor/manage incidents
- SLAs ensure services delivered to high quality - weekly/monthly reporting
- Application Service Management, Application Maintenance Service & Application Development Service
Pricing
Service documents
Request an accessible format
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Framework
G-Cloud 15
Service ID
4 5 6 0 3 8 9 6 3 8 2 3 4 1 4
Contact
HYDE PARK SOLUTIONS LIMITED
Hyde Park Solutions Sales Team
Telephone: 0203 174 0070
Email: sales@hydeparksolutions.com
About the service
- Service categories
-
Cloud Support Services
Ongoing Support
- Product support capabilities
- Logging and management of incidents
- Reporting and proactive results analysis
Service scope
- Service constraints
- Oracle provide an Oracle Maintenance package. This depending on product may address some of the Technical requirements, however it is unlikely to provide much of your Business requirements for support. Access to the Oracle Help desk is provided under Oracle Maintenance above. Your Cloud service provider will normally address the technical aspects of infrastructure and environment issues.
User support
- Email or online ticketing support
- Yes
- Support response times
- 9 to 5 (UK time), Monday to Friday
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.2 AA
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- Hyde Park Solutions (HPS) has three support types: 1. Application Service Management (ASM) – provision of the support service and support manager, support environment and support ticketing application. 2. Application Maintenance Service (AMS) – provision of an ITIL process to support both technical and business related solutions. 3. Application Development Service (ADS) – provision of resources to enable changes and ongoing development of your implementation, both from a technical and from an application configuration, business process perspective.
Supplier type
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Security Clearance (SC)
Pricing
- Discount for educational organisations
- No
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate application operations engineer | £700.00 | £700.00 |
| Application operations engineer | £900.00 | £900.00 |
| Senior application operations engineer | £1,000.00 | £1,000.00 |
| Lead application operations engineer | £1,150.00 | £1,150.00 |
| Principal application operations engineer | £1,250.00 | £1,250.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service desk analyst | £900.00 | £900.00 |
| Senior service desk analyst | £1,000.00 | £1,000.00 |
| Service desk manager | £1,150.00 | £1,150.00 |
| Head of service desk | £1,250.00 | £1,250.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate delivery manager | £900.00 | £900.00 |
| Delivery manager | £1,000.00 | £1,000.00 |
| Senior delivery manager | £1,150.00 | £1,150.00 |
| Head of (Agile) delivery management | £1,250.00 | £1,250.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Apprentice developer | £500.00 | £500.00 |
| Junior developer | £700.00 | £700.00 |
| Developer | £900.00 | £900.00 |
| Senior developer | £950.00 | £950.00 |
| Senior developer - management | £950.00 | £950.00 |
| Lead developer | £1,000.00 | £1,000.00 |
| Lead developer - management | £1,000.00 | £1,000.00 |
| Principal developer | £1,250.00 | £1,250.00 |
| Principal developer - management | £1,250.00 | £1,250.00 |
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- ISO/IEC 27001 accredited by
- British Assessment Bureau (BAB)
- ISO/IEC 27001 accreditation date
- Monday 23 March 2020
- What the ISO/IEC 27001 doesn’t cover
- Certification covers all aspects of the HPS operations
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- Yes
- ISO 9001 certification accredited by
- British Assessment Bureau (BAB)
- ISO 9001 accreditation date
- Monday 23 March 2020
- What the ISO 9001 doesn’t cover
- Certification covers all aspects of the HPS operations
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber Essentials Certificate Number
- Eed8beff-97ab-4058-af57-53a64b265ad2
- Cyber essentials plus
- Yes
- Cyber Essentials Plus Certificate Number
- B5f8063c-270b-42d5-833e-abff92235e7d
- Other security certifications
- No
Social value
- Mission: Kick start economic growth
-
To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at sales@hydeparksolutions.com.
Tell them what format you need. It will help if you say what assistive technology you use.