Digital Modus Ltd

Effective Digital Operating Models

Transformation through Digital Operating Models, Skills and Governance. Our approach leverages the capabilities of your organisation and delivers Centre of Excellence and the transition to Digital Skills, Roles and Citizen Developer status. We define and deliver Digital Strategy, Change Roadmaps, Organisation and People. Aligning with GDS and DDaT frameworks.

Features

• Align to Service Oriented approach, Service and Product Managers
• Digital Skills identification and training
• Design of your digital operating model and Centre of Excellence
• Establishes Citizen first approach development and delivery
• Scaled agile skills mentoring across the organisation
• Focus on User Research, User Needs and Communication
• Design of Digital, Agile Governance
• Artificial Intelligence, next best actions and Generative AI
• Design the roadmap from current to Target Operating Model
• Align with Digital, Data and Technology (DDaT) Professional Capability Framework

Benefits

• Flexible, Agile workforce and organisation
• IT and Business aligned in ways of working
• Improved digital skills
• Flexible training and skills approach
• Delivered through Agile Scrum teams and project governance
• Scalable agile using scaleable Tribes, Squads, Chapters, Guilds approach
• Our delivery approach follows GDS agile and digital Service Standards
• Focus on User Needs and Experience through Research, Metrics analysis
• Unlock your investment in your people quicker
• Outcomes based delivering the right solution for all stakeholders

£395.00 to £1,495.00 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@digitalmodus.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

456287720341030

Contact

G-Cloud Team
0800 088 6080
frameworks@digitalmodus.com

Planning

• Planning service: Yes
• How the planning service works: We provide planning processes from Strategy, Roadmap, through to programme plans, business case and Delivery plans. We use Agile approach to planning sprints using user stories and planning poker for estimating effort. We incorporate GDS assessment, security and business case approval processes, along with corporate governance into our planning process.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We will provide the following training - (if applicable): Curated online learning, Training Workshops, Short, subject-specific training videos, training documentation and FAQs. Specifics can be agreed upon depending on client requirements.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We help design, plan, execute and test migration to the cloud or between cloud providers. We also help with the reengineering of systems to support being cloud-ready.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We provide the full range of end to end testing services, including system, performance, integration and automation testing. We also build your CI/CD pipeline to incorporate automated testing.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: As part of an overall solution, we can on behalf of clients procure, deploy and run services on core common technologies such as AWS, Azure and Google Cloud Platform. If a customer has a specific requirement to use another technology stack we can review and comment on our capability to deliver and then cost.

Service scope

• Service constraints: None, we can build specific services based on the buyer's requirements.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response times depend on the client need and contracted service
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: We use Salesforce as the basis for all our support interactions. As a significant SaaS vendor of support tooling, Salesforce has completed extensive testing with web chat & assistive technologies. All Salesforce products provide open APIs for interactions with too Web Assistive Technology elements such as Alternative Keyboard, Alternative Mouse, Head Wand, Mouth Stick, Refreshable Braille Display, Screen Magnifier, Screen Readers and Voice Recognition software. We have worked with user groups to ensure our solution provides a good level of service for users of Screen Magnifiers, Voice Recognition Software and users of alternative keyboards and mouse devices.
• Support levels: We have a standard support level which consists of 24x7 web chat and a live support desk 9-5 Monday-Friday. Customers can contract for this service. Extended support levels and costs depend on the requirement of the client. Most support levels can be provided. If a customer has a specific need to have a guaranteed level of support which is outside of the standard support offering we would engage with the customer to define, shape and price a suitable support package. Where there is a need for a dedicated technical account manager or dedicated cloud engineer we would engage with the customer to define, shape and price a suitable engagement package.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: 02/11/2023
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Digital Modus is committed to spearheading environmental sustainability in the digital professional services realm. Our journey began with a mission to operate as a net-zero business, minimising environmental impact and advocating for global reductions in greenhouse gas emissions. This dedication is ingrained in our core operating principles:; ; We embrace a Cloud-First Approach, leveraging cloud technologies to help clients transition to sustainable, cloud-based solutions, thereby reducing physical infrastructure and energy consumption. Adopting a Virtual Operational Model, we have eliminated the need for physical office spaces, significantly reducing our energy usage while supporting high staff productivity and lowering our carbon footprint.; ; Sustainable Supply Chain Management is a priority, as we meticulously assess suppliers and partners to ensure alignment with our environmental goals. Our Employee Engagement and Training initiatives include CPD Accredited and IOSH Approved Environmental Awareness training for all team members, fostering a culture of active environmental stewardship through staff volunteering activities.; ; Strategic Carbon Management is integral to our efforts, involving measures such as reducing air travel, promoting energy-efficient transportation, and monitoring partners' emission reduction targets. We aim for absolute emission reductions through internal initiatives and consider strategic carbon offsets.; ; Our environmental responsibility is validated by the ISO 14001 Environmental Management System (EMS) Certification, affirming our commitment to responsibly managing environmental impacts. Target Commitments include achieving Net Zero Carbon Emissions by 2027, significant emission reductions through ongoing initiatives and supplier monitoring, and fostering an organizational culture valuing and acting upon environmental responsibilities.; ; Through these principles, Digital Modus not only sets an example in environmental stewardship but also delivers digital solutions aligned with the sustainability goals of the UK public sector.

  Covid-19 recovery

  As a nascent SME employer, Digital Modus has ensured that we met all the Government guidance around safe working through the pandemic period. As we exit the severe impact phase of COVID-19, we are creating additional COVID-19 safe employment. Where possible, we ensure that the employment opportunities we create are suitable for those returning to the workplace after the impact of COVID-19 by offering the flexibility of contracted hours and location. As a professional services consultancy, we have taken the decision to not have a "bricks and mortar" presence, this helps with creating a workplace condition where disease transmission amongst colleagues is minimal. Our employees all work from home when not on site. They are encouraged when being asked to work on-site, to understand the site-specific COVID-19 regulations and to take a view on whether the environment is currently safe to enter. We have regular touchpoints with all employees on their wellbeing and ask that they consider how they might best support our healthcare services through judicious use. We encourage our people to have a sense of community and to engage with their specific community to see what they can do to help by providing community support services and for example regular engagement with neighbours & their local communities.

  Tackling economic inequality

  Digital Modus is committed to tackling economic inequality through a comprehensive approach, leveraging our agility and innovation as a small-to-medium sized enterprise (SME). Emerging during the COVID-19 pandemic, we embarked on a mission to disrupt the UK public sector marketplace with pioneering technologies, thereby generating substantial employment opportunities nationwide.; ; Our remote working model enables us to offer diverse career paths, welcoming individuals from varied backgrounds across the UK. This approach ensures that geographical constraints do not hinder career progression, enriching our talent pool and bolstering local economies. Collaborating with fellow SMEs, we strengthen not only our service portfolio but also contribute to the broader SME sector's resilience.; ; Diversity and inclusivity are core principles, extending to our network of professional service contractors who benefit from sustainable employment and development opportunities. Partnering with SMEs from diverse backgrounds enhances our solutions by incorporating a range of perspectives and ideas, fostering a resilient supply chain.; ; Adhering to the Equality Act 2010, our recruitment, promotion, and compensation processes reflect our unwavering commitment to fairness and equal opportunity. We implement rigorous measures to combat modern slavery in our operations and supply chain, upholding ethical standards throughout our business dealings. Additionally, our workplace prioritizes the well-being of our employees, fostering an inclusive environment where well-being is central to our operations.; ; Digital Modus aims not only to drive economic growth and community development but also to set ethical standards and promote social responsibility in the SME sector. Our efforts are geared towards creating a more equitable society, benefiting both the public sector and society at large.

  Equal opportunity

  Digital Modus is committed to fostering a societal impact through innovative technology and fair and equitable resource deployment. Our core mission is to empower customers across the UK public sector to positively influence social, environmental, and economic dimensions, enhancing the lives of the citizens their services are delivered to.; ; Our recruitment processes are bias-free, focusing solely on skills, qualifications, and experience. This, coupled with our virtual-first approach, fosters a diverse workforce crucial for innovation. We actively encourage applications from individuals with disabilities, aiming to bridge the employment gap by offering skill development and career advancement opportunities. Additionally, we champion flexible working arrangements to accommodate diverse needs, ensuring accessibility and sustainability in careers at Digital Modus.; ; We collaborate with third-sector organisations to diversify our supply chain, enhancing business resilience and backing community initiatives. Each employee has a customised progression path, nurturing personal growth. We value feedback, conducting regular surveys to refine our equality and diversity initiatives, ensuring they meet the evolving needs of our workforce.; ; We reinforce our commitment through clear policies on Recruitment & Selection, Diversity & Inclusion, and Modern Slavery, backed by regular staff training. Our dedication to fostering an inclusive workplace culture is ingrained in our business values. We strive to create an environment where diversity is celebrated, and everyone has equal access to opportunities, ensuring that each individual feels valued and respected.; ; Digital Modus believes that true commitment to diversity and inclusion requires a holistic approach that spans policies, practices, and culture. By implementing these strategies, we not only enhance our operational effectiveness but also contribute to a more equitable society.

  Wellbeing

  As a start-up that was created during the COVID-19 pandemic, we recognize the critical importance of physical and mental wellbeing in the workplace. Digital Modus has implemented comprehensive measures to support our employees' holistic health, fostering a strong culture of care and resilience within our organisation.; ; We prioritise comprehensive wellbeing support, offering platforms and channels for employees to discuss wellbeing topics. Partnering with a service provider, we provide a robust wellbeing assessment tool with insights and resources for effective wellness management. Our Senior Management team actively engages with employees, emphasising the importance of breaks and personal activities for recuperation.; ; In terms of employee benefits, we provide extensive health coverage, including private medical, dental, and health insurance for employees and their families. Additionally, our Employee Assistance Programme offers counselling and support for various concerns. We promote a flexible and family-friendly work environment, offering enhanced leave entitlements and supportive maternity and paternity benefits.; ; Our commitment extends to providing ergonomic workspaces and opportunities for career growth and skill development. We foster inclusivity and engagement, valuing diverse perspectives and maintaining an open work environment. Furthermore, we encourage community engagement through volunteering and social activities, with provisions for paid time off. Continuously seeking feedback, we are dedicated to evolving our policies and practices to better serve our employees.; ; At Digital Modus, we believe that nurturing employee wellbeing is not only beneficial for individual staff members but also crucial for the overall success and sustainability of our business and our customer's success. By implementing these holistic wellness strategies, we ensure that our team remains resilient, engaged, and motivated.

Pricing

• Price: £395.00 to £1,495.00 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@digitalmodus.com. Tell them what format you need. It will help if you say what assistive technology you use.