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Source Group

Patient Contact Solution

Source Group provides an AI powered chatbot solution that facilitates virtual conversations with patients. This supports the organisation in maximising the value of patient communications, to reduce unnecessary attendances and DNAs, support PIFU, and in the management of patient risk and prioritisation.

Features

  • Removes managerial burden from Trust staff
  • Unparalleled quality assurance process
  • Complete visibility and transparency
  • Minimise project timescales and costs
  • Maximise productivity

Benefits

  • Support patient initiated follow up (PIFU)
  • Support the organisations booking function
  • Reduce the RTT and Follow Up Waiting List Size
  • Reduce unnecessary attendances

Pricing

£1 to £10,000,000 a unit

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at shaf.ali@source-group.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

4 5 6 5 7 4 6 2 9 7 7 6 0 6 3

Contact

Source Group Shaf Ali
Telephone: 020 3727 4180
Email: shaf.ali@source-group.uk

Planning

Planning service
Yes
How the planning service works
Source Group is able to provide a variety of highly experienced and qualified staff resources including validation staff, patient contact staff, RTT training staff, waiting list consultants, and technical resources to support the provision of cloud hosting and software services. Staff can be provided in isolation or as part of our managed service solutions. Pricing models vary dependent upon the programme of work to be delivered.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Source Group is able to provide highly experienced technical resources to deliver effective training on cloud hosting and software services. Source Group also provide cloud based training solutions accessed via a web-browser.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Source Group is able to provide a variety of highly experienced and qualified staff resources including validation staff, patient contact staff, RTT training staff, waiting list consultants, and technical resources to support the provision of cloud hosting and software services. Staff can be provided in isolation or as part of our managed service solutions. Pricing models vary dependent upon the programme of work to be delivered.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Source Group are able to provide highly experienced technical resources to support the implementation and delivery of effective quality assurance and performance testing protocols.

Clear PTL contains numerous data quality indicators, quality control metrics, and audit functionality to ensure quality and provide an objective, recorded assessment of performance.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by your organisation
How the support service works
Source Group is able to provide highly experienced technical resources to support the provision of cloud hosting and software services. We also provide a variety of software solutions hosted on the cloud, accessed via a web-browser.

Service scope

Service constraints
Source Group is able to provide a variety of highly experienced and qualified staff resources including validation staff, patient contact staff, RTT training staff, waiting list consultants, and technical resources to support the provision of cloud hosting and software services. Staff can be provided in isolation or as part of our managed service solutions. Pricing models vary dependent upon the programme of work to be delivered. Solutions provided are bespoke to the client individual needs.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 4 working hours.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Support service is included at no additional cost. Support service is available via Helpdesk, email, phone or onsite. Support is available Monday to Friday 9.00am to 5.30pm excluding bank holidays. Standard response times are as follows: Urgent - within 4 hours; Semi-urgent - within 24 hours; Non-urgent - within 3 days. We will provide a technical account/support manager.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
  • Cyber Essentials
  • Cyber Essentials Plus

Social Value

Social Value

Social Value

Covid-19 recovery

Covid-19 recovery

As a result of the Covid-19 pandemic, the NHS saw a drastic increase in the RTT waiting list size, the length of wait for patients, as well as the volume of patients overdue a follow up appointment. The NHS is seeking a position of elective recovery. The solution supports Trusts in combating the waiting list size, length of wait as well as the resultant incidences of clinical harm from the delays in this care. Thus supporting elective recovery.

Pricing

Price
£1 to £10,000,000 a unit
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at shaf.ali@source-group.uk. Tell them what format you need. It will help if you say what assistive technology you use.