Prolinx Ltd
Prolinx Assured Cloud (PAC), Secure User Access (Industry Laptop/VDI/Secure VDI)
A secure and assured end user access service to Prolinx hosted environments, supporting the ability to access Prolinx services such as PaaS or Collaborative Working Environment at Official or above, utilising modern VDI and/or more traditional EUDs such as laptop and desktop, tailored on your operational needs and use cases.
Features
- Allows secure access to cloud services/applications hosted within Prolinx
- Secure by Design
- Fully managed service with monitoring, patching and maintenance cycles
- Patching covers Prolinx-managed user devices and environments
- Regular patching cycles agreed as part of the service offering
- All Prolinx deployed user devices remain up to date
- Supported by an experienced 24/7 Service Desk
- Service Desk manned by appropriately vetted staff
- Prolinx is compliant with the Public Services (Social-Value) Act 2012
Benefits
- Enables your organisation to access local and remotely deployed software
- Enables your organisation to access tools and data
- Assists with the delivery of key projects
- High levels of operational trust
- Ability to reduce technical hardware expenses and refresh burden
- Can reduce EUD procurement, security, maintenance and management risks
Pricing
£90.74 to £1,074.46 a device a month
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at pubsecfw@prolinx.co.uk.
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Framework
G-Cloud 14
Service ID
4 5 7 0 5 8 4 7 8 1 4 1 7 5 1
Contact
Prolinx Ltd
Sam Howells
Telephone: +44 (0) 330 180 0000
Email: pubsecfw@prolinx.co.uk
Planning
- Planning service
- Yes
- How the planning service works
- Prolinx establishes, implements and maintains a design and development process known as the Service Gate System which consists of a number of Service Gates to manage and controls the elements of a new or changed service from the outset through to business as usual. This process ensures that all information is captured at each gate to prevent the risk of vital information being missed at any stage of the process. The entire process includes the key dimensions of the technology, processes, people and culture to ensure that the non-financial benefits of the proposed service are considered alongside the financial benefits. The customer will be engaged throughout service delivery procedure.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- Platform as a Service
- M365 Collaborative Working Agreement
- Red Collaborative Working Agreement
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Prolinx provides a Secure User Access service with the ability to connect to multiple target networks, thus allowing secure and encrypted data transfer between environments and systems. The Secure User Access service can therefore assist with migration projects where the customer needs to work on multiple systems remotely, and transfer information, data or configure via a secure remote user device.
- Setup or migration service is for specific cloud services
- Yes
- List of supported services
-
- Platform as a Service
- M365 Collaborative Working Environment
- Red Collaborative Working Environment
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- The design and transition of the solution into an operable service environment is managed via key stages from initiation, planning and co-ordination through to validation and testing and early life support. This will be project managed using PRINCE2 methodology complimented by ITIL best practices as part of Service Design and Transition.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Security testing
- Security incident management
- Security audit services
- Other
- Other security services
-
- Security Assurance
- NCSC CCP in progress
- Certified security testers
- Yes
- Security testing certifications
- CHECK
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- Prolinx will provide full support from our 24/7 Service Desk for the gateway and the chosen cloud provider will support the cloud service
Service scope
- Service constraints
- A constraint is each individual new service cannot operate without CyDR assurance (for MOD clients). We agree to represent the proposed services to the assurers addressing the approach and risk control.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Gold:
P1 - Response within 30-mins, Resolution within 4-hours.
P2 - Response within 1-hour, Resolution within 8-hours.
P3 - Response within 3-hours, Resolution within 24-hours.
P4 - Response within 5-hours, Resolution within 40-hours.
Silver:
P1 - Response within 1-hour, Resolution within 8-hours.
P2 - Response within 2-hours, Resolution within 16-hours.
P3 - Response within 3-hours, Resolution within 24-hours.
P4 - Response within 5-hours, Resolution within 40-hours.
Bronze:
P1 - Response within 2-hours, Resolution within 12-hours.
P2 - Response within 3-hours, Resolution within 24-hours.
P3 - Response within 4-hours, Resolution within 40-hours.
P4 - Response within 5-hours, Resolution within 72-hours. - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
- Prolinx will offer 1st line support for initial diagnosis, as well as 2nd and 3rd line support. Prolinx also offer consultancy, technical account management and cloud support engineers. A customer support representative is also appointed. Please refer to SFIA rate card for support
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BSI
- ISO/IEC 27001 accreditation date
- 04/09/2021
- What the ISO/IEC 27001 doesn’t cover
- Prolinx does not write software. Prolinx does carry out 'scripting'.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Prolinx is committed to influencing our environment evidenced by our Environmental Policy to ensure that our operations are carried out with a commitment to protecting and enhancing the environment. We seek to comply with all relevant environmental legislation/regulation and aim to establish higher standards of environmental performance where these are practicable and appropriate. We have introduced energy policy drives for constant improvement in Power Usage Effectiveness (PUE). The industry benchmark is currently 1.8 and we currently achieve a PUE of 1.2.
All staff comply with our Environmental Policy, each having a legal and moral obligation to carry out duties with concern for the environment. All contractors are also required to adopt environmental standards fully consistent with those of the Company and they are expected to achieve comparable levels of performance as a condition of their contract.
To implement our Environmental policy to support Climate Change we follow these practices:
1. Minimise waste by evaluating operations and ensuring they are as efficient as possible.
2. Minimise toxic emissions through the selection and use of its fleet and the source of its power requirement.
3. Actively promote recycling both internally and amongst its customers and suppliers.
4. Reduce to a minimum the environmental effect on all future developments and carry out an appraisal of the environmental effect of sourcing of raw material.
5. Advocate employee involvement in all environmental matters, providing suitable training and support to all employees with regard to this environmental policy.
6. Minimise any adverse environmental effects caused as a result of our activities, products and/or services adopting the principle of BATNEEC (Best Available Technique Not Entailing Excessive Costs).Covid-19 recovery
Driving employment post Covid 19 is vital to us as a Small Medium Enterprise (SME) business. We have therefore created a standardised and complete approach to incorporating social value in our procurement of new contracts, through-life service delivery and commercial practice to support Covid 19 Recovery Employment initiatives. An example of a recent won contract; through evidence of SVS compliance to Employment Prolinx was able to recruit 2 new STEM roles.
Whilst increasing Employment plays a part in Covid 19 recovery Modernising Delivery and Increasing Productivity means that Prolinx also concentrates on how we can become more efficient. Prolinx is focused on becoming more efficient rather than more complex looking at key certifications and approaches that provide agility and a “common approach”.
Modernising our Delivery through MSP Principles allows us to structure SVS to address corporate performance and anything from a simple project to a complex programme by assuring Governance, Process, Tooling, Management Information (MI), Key Performance Indicators (KPIs) and most importantly People. Service delivery through ITIL4 ensures we integrate Social Value Management ‘as-a-Service’ within contracts and that the SVS can be adapted on an agile basis through Continual Service Improvement (CSI).
Prolinx has developed its own internal test and development environment where innovation and experimentation is encouraged, both to develop current technological patterns to find better ways to utilise the capability, but more importantly, to develop internal skillsets. These Innovation and Disruptive Technologies support Covid 19 Recovery.
Prolinx manages Cyber Security Risks through Cyber Essentials plus and ISO27001 certification to protect Prolinx as a company and its customers. This is vital for the ongoing growth and Covid 19 recovery.Tackling economic inequality
Social economic inequality relates to disparities that individuals might have in both their economic and social resources that are linked to their social class. These disparities include, but aren’t limited to, their earnings, education, and/or income.
As a SME, we rely heavily on our people as they are the foundation of our company. We want everyone to have equal opportunities to succeed through training, personal development and in-work progression. Prolinx promotes economic equality by:
1. Targeting harder to reach under-represented groups and communities.
2. Providing entry-level employment and training opportunities for local people and develop future talent.
3. Promoting fairness, inclusion, and respect (FIR) principles.
4. Identifying/Managing modern slavery risks
Prolinx’s Ethical Policy is its commitment to ending slavery in all forms; cruel, inhuman, or degrading punishments; and any attempt to control or reduce freedom of thought, conscience and religion. Prolinx ensures that all employees, agents, and contractors are entitled to their human rights as set out in the Universal Declaration of Human Rights and the Human Rights Act 1998. Prolinx will not enter any business arrangement with any person, company or organisation which fails to uphold the human rights of its workers or who breach the human rights of those affected by the organisation’s activities.
In supporting economic equality Prolinx is committed to employing ex Armed Forces where possible supporting the Armed Forces community and honoring their commitment to the Armed Forces Covenant. We evidence this by several ex Armed forces employed within the company providing insight and wisdom of the Armed Forces community.
Prolinx is committed to ensuring economic equality by ensuring employment and labour rights, social protection, care and family leave are supported by our compliance to Health, Financial and Education regulations embedded within our processes and procedures such as Health and Safety Documents and Employment guides.Equal opportunity
The Prolinx SVS is founded on our core values and responsible leadership principles, underpinned by our Ethical Policy, and applies to all our employees/ party who undertakes activity on our behalf. It follows the national TOMs framework and outlines our commitment and accountability to our internal and external stakeholders for the role we play in their lives.
Tackling inequality in the contract workplace underpins our best practice.
Our People come first. We want everyone to have equal opportunities to grow and succeed through training, personal development and in work progression. Prolinx promotes workforce diversity by:
1. Targeting harder to reach under-represented groups and communities.
2. Providing entry-level employment and training opportunities for local people and develop future talent.
3. Promoting fairness, inclusion, and respect (FIR) principles.
The Armed Forces Covenant is an agreement between the armed forces community, the nation, and the government. The covenant’s twin underlying principles are that members of the armed forces community should face no disadvantage compared to other citizens in the provision of public and commercial services; and that special consideration is appropriate in some cases, especially for those who have given the most such as the injured or the bereaved. By signing this covenant, Prolinx is committed to support the Armed Forces community and has evidenced this by employing several ex Armed Forces personnel who are valuable members of the company.
We have a contractor process in place to ensure that in line with the modern slavery act we ensure that, in times of need, we can bring in short term hires. Prolinx does not discriminate on the basis of race, religion, colour, sex, age, disability or sexual orientation therefore recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements.Wellbeing
Social values are taken from government priorities, strategies, business cases for programmes and projects, through to procurement specifications, which includes people and their wellbeing.
Prolinx understands the need to consider the collective benefit to the community when assessing approaches to procurement however as vitally important is the support to the physical, emotional, and social wellbeing of our employees, sub-contractors and customers. By promoting a socially healthy environment this enables respectful and empathic engagements across the supply chain managing the effects of actions on others. By being aware of rights and responsibilities and able to manage emotions in a healthy way, Prolinx as a company lives and breathes a wellbeing ethos in its engagement with other communities. Physical and emotional wellbeing is equally important to us. We encourage a work life balance to support physical strength and mental strength as being able to recognise and express feelings promotes a healthy work environment.
Prolinx also ensures that Education and Training is in place to support our people.
Education and training gaps are identified through annual Personal Development Plans, which are captured in consultation between individuals and line managers. Education and training enables Individual Autonomy, Mastery and Purpose as key tenets of Wellbeing and preserves high company retention rates.
Prolinx as an SME believes work progression is key to employees being engaging and committed to their jobs. Promotion, upskilling through education and training supports work progression, keeps internal skillsets maintained and helps Prolinx retain our people.
Prolinx also provides and maintains safe and healthy working conditions, equipment and systems of work for all our employees, and to provide such information, training and supervision, as they need for this purpose. We also accept our responsibility for the health and safety of other personnel who may be affected by our activities.
Pricing
- Price
- £90.74 to £1,074.46 a device a month
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at pubsecfw@prolinx.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.