Spare Labs

Spare DRT

Spare is an AI-powered solution for DRT, Dial-a-Ride, SEND, and other on-demand transport services. Spare provides an end-to-end, cloud-based platform for trip booking, scheduling, dispatch, and real-time operations - powered by Spare Engine, an AI-driven optimization engine using live traffic data. Spare also offers an AI Voice call centre option.

Features

• Real time DRT Management Interface
• AI powered call centre
• Driver application (Navigation purposes)
• Passenger mobile app (Booking purposes)
• AI powered dispatch alogorithm
• Third party fleet dispatching - Open fleet
• Simulation of potential DRT services
• Commingling of DRT and Dial-a-ride operation
• Third party fleet dispatching - Open fleet
• Dial-a-Ride eligibility management

Benefits

• Manage several DRT operations in real time
• Manage several DRT Operators under one booking platform
• Optimise the supply
• Optimise dispatching and routing
• Optimise cost of operations
• Ability to handle several type of service design
• Self- service capabilities for setting up new services
• Combine DRT, Dial-a-ride,NEMT and SEND operations

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at antoine.lunet@sparelabs.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

457227337467001

Contact

Antoine Lunet
+33658606984
antoine.lunet@sparelabs.com

About your service

• Service categories:

  Applications

  Supply chain management

  • Logistics and transportation management
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Enterprise asset Management, MaaS platform
• Cloud deployment model: Private cloud
• Service constraints: No peculiar constraints
• System requirements:
  • A modern web browser (e.g. Chrome, Edge, Safari, or Firefox)
  • Standard internet connectivity
  • IOS or Android devices

User support

• Email or online ticketing support: Yes
• Support response times: Spare operates a structured support model with defined priority levels and response targets, aligned to issue severity:; ; Critical issues (service-impacting): Rapid response with immediate investigation and active resolution management; ; High-priority issues: Prompt response within standard business hours, with accelerated handling; ; Standard and low-priority requests: Timely response within agreed support targets; ; Spare also provides 24/7 support coverage for critical operational issues, ensuring continuity of service for live transport operations
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: All our interfaces goes through WCAG audit including our web chat
• Onsite support: Yes, at extra cost
• Support levels: Support levels provided; All customers receive standard support as part of the Spare Platform subscription. This includes email and online ticketing support, issue tracking with status visibility, severity-based triage, and escalation. Standard support covers normal business hours, with 24/7 support available for critical, service-impacting issues to ensure continuity of operations.; ; For larger or more complex deployments, Spare also offers enhanced (enterprise) support. This provides increased engagement from Spare’s Partner Success team, proactive operational support during launches or peak periods, and closer coordination with engineering and product teams.; ; Cost of support levels; Standard support is included in the core platform pricing. Enhanced support is provided through an annual Partner Success Fee, which varies based on service size, complexity, number of vehicles, and operational scope. Pricing is agreed contractually rather than through fixed, named support tiers.; ; Technical account management and cloud support; Spare provides a Partner Success Manager / Technical Account Manager as the primary point of contact, responsible for support coordination, escalation, and ongoing operational success. Cloud infrastructure, monitoring, security, and incident response are managed by Spare’s internal engineering and cloud operations teams, with no requirement for customers to manage infrastructure or support engineers directly.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Spare supports users through a structured onboarding and implementation process designed to minimise disruption and accelerate adoption.; ; Each customer is assigned a dedicated Partner Success Manager who acts as the primary point of contact throughout onboarding. The process begins with service discovery and configuration, where Spare works with the customer to define service types, operating rules, zones, vehicles, eligibility settings (if applicable), and integrations. Spare supports data migration from existing systems, including rider, vehicle, and operational data, using a proven, step-by-step migration approach.; ; Spare provides role-based training for administrators, dispatchers, booking agents, and drivers, delivered through live training sessions, guided walkthroughs, and supporting documentation. Rider-facing tools are supported with communication materials to help riders transition to mobile apps, web booking, or phone-based booking.; ; During launch, Spare offers hands-on go-live support, closely monitoring operations, responding to issues, and fine-tuning configuration as needed. After launch, ongoing support is provided through Spare’s support team and Partner Success function, including regular check-ins, performance reviews, and continuous optimisation.; ; This approach ensures users are confident, well-trained, and supported from initial setup through live operations and beyond.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Training videos
• End-of-contract data extraction: Spare ensures customers can securely and efficiently extract their data at the end of the contract, in line with data ownership and privacy requirements.; ; All data generated within the Spare Platform remains the property of the customer. Upon contract termination, Spare supports data extraction through standard, non-proprietary formats, enabling customers to retain and reuse their data without vendor lock-in.; ; Customers can extract data in the following ways:; ; Data exports from the Spare Platform, including rider profiles, trip history, operational records, vehicle and driver data, configuration data, and reporting outputs; ; Open API access, allowing customers to programmatically retrieve their data prior to contract end; ; Data warehouse access, where applicable, enabling bulk export of historical and operational data for analytics or archiving; ; Spare works collaboratively with customers during offboarding to define the scope, format, and timing of data exports. Exports are typically provided in commonly used formats such as CSV or via secure API endpoints.; ; Following confirmation of successful data handover and subject to contractual and regulatory requirements (e.g. GDPR), Spare will securely retain or delete remaining data in accordance with its data retention and privacy policies.; ; This approach ensures transparency, continuity, and compliance throughout the contract close-out process.
• End-of-contract process: At the end of the contract, Spare follows a structured and transparent offboarding process to ensure continuity, data protection, and compliance with contractual and regulatory requirements.; ; Spare works with the customer to confirm whether the service will be renewed, extended, or terminated. If the contract ends, Spare supports the customer in extracting their data, including operational, historical, and reporting data, using agreed formats and secure transfer methods. All data generated within the platform remains the property of the customer.; ; During the offboarding period, Spare provides reasonable cooperation to support transition planning, including clarifying data structures, export options, and timelines. Access to the platform remains available until the agreed contract end date, allowing customers to complete final exports and operational close-out activities.; ; Following confirmation that data extraction has been completed, Spare will securely retain or delete customer data in accordance with contractual terms, GDPR obligations, and Spare’s data retention and security policies. Any retained data is limited to what is legally or contractually required.; ; All hosted infrastructure, software access, and support services are then decommissioned in a controlled manner. This approach ensures a clean, compliant, and low-risk contract close, while protecting customer data and operational integrity.
• Documentation accessibility standard: WCAG 2.2 AAA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Spare provides both mobile and desktop services, designed for different user roles. Mobile applications are primarily used by riders and drivers. The Rider app (iOS and Android) enables trip booking, management, real-time updates, and tracking, while the Driver app supports trip execution and navigation during operations. Desktop access is delivered through a web-based platform for administrators, dispatchers, and booking agents, supporting service configuration, scheduling, dispatch, live monitoring, and reporting. A web-based rider portal is also available for users who prefer not to use smartphones. Desktop access requires only a modern web browser.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AAA
• Description of service interface: The Spare service interface is delivered through intuitive, role-based web and mobile applications. Riders interact via a mobile app or web portal to book, manage, and track trips with real-time updates. Drivers use a mobile interface optimised for on-duty use, providing trip details and navigation. Administrators, dispatchers, and booking agents access a browser-based desktop interface for service configuration, scheduling, dispatch, live monitoring, reporting, and support management. Interfaces are designed for accessibility, ease of use, and real-time visibility, with consistent design patterns across devices to ensure efficient operations and a clear, reliable user experience.
• Accessibility standards: WCAG 2.2 AAA
• Accessibility testing: All our interfaces are independently audited for WCAG compliance
• API: Yes
• What users can and can't do using the API: API capabilities and limitations; ; Spare provides a secure Open API that allows customers and partners to integrate external systems with the Spare Platform. The API is designed to support data exchange, automation, and system interoperability, rather than full platform configuration.; ; What users can do with the API; ; Using the Open API, users can:; ; Integrate third-party systems such as fare payment platforms, CRM systems, reporting tools, and multimodal applications; ; Retrieve and sync operational data, including trips, vehicles, drivers, riders, and service performance metrics; ; Submit and update operational information, such as trip requests or status updates, where integrations are enabled; ; Export data to external data warehouses or analytics tools for reporting and compliance purposes; ; Service setup and changes via the API; ; Core service setup (e.g. service definitions, zones, rules, eligibility logic, and operating parameters) is typically configured through Spare’s web-based administrative interface rather than exclusively via the API. The API supports programmatic updates and automation for approved data objects once services are configured.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: What can be customised; Customers can configure service types (e.g. DRT, Dial-a-Ride, SEND), operating hours, service zones, booking rules, fares and payment options, eligibility rules (where applicable), vehicle and fleet attributes, rider accessibility requirements, notifications, and reporting outputs. The rider-facing mobile and web applications can be white-labelled, including agency branding, colours, logos, service names, and rider communications. Optimisation priorities can be tuned to reflect local goals such as on-time performance or productivity.; ; How users can customise; Most customisation is completed through Spare’s secure, web-based administrative interface, allowing authorised users to update settings without software development. White-label branding is configured during implementation with Spare. The Open API supports integration-level configuration and data exchange, while more complex changes are delivered in collaboration with Spare’s Partner Success team.; ; Who can customise; Customisation is role-based. Administrators and authorised operational staff can manage configurations. Branding, integrations, and platform-level changes are implemented by Spare in partnership with the customer.

Scaling

• Independence of resources: Spare is delivered as a multi-tenant, cloud-based SaaS platform designed to scale safely across multiple customers. Each customer’s data and operations are logically segregated, ensuring no other users can access or impact their data. The platform is hosted on cloud infrastructure that automatically scales compute and processing capacity based on demand, preventing performance degradation during peak usage. Spare’s optimisation engine and services are stateless and horizontally scalable, allowing workloads to be distributed efficiently. This architecture enables Spare to reliably support high trip volumes across customers without service degradation, ensuring consistent performance regardless of demand from other users.

Analytics

• Service usage metrics: Yes
• Metrics types: Spare provides a comprehensive set of service metrics through built-in reporting and analytics tools. These include operational performance metrics such as on-time performance, pickup and drop-off adherence, trip completion rates, cancellations and no-shows, vehicle productivity (e.g. passengers per vehicle hour), and fleet utilisation. Service demand metrics include trip volume, booking patterns, and peak demand analysis. Customer-focused metrics such as rider feedback and trip ratings are also available where enabled. Data can be filtered by service, date range, fleet, or provider, supporting regulatory reporting, operational oversight, and continuous service improvement.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users can export their data from the Spare Platform using secure, standard methods. Data can be extracted through built-in platform exports, allowing users to download operational, historical, and reporting data in common, non-proprietary formats such as CSV. Users can also retrieve data programmatically via Spare’s Open API, enabling automated or bulk data extraction prior to contract end. Where enabled, customers may access replicated operational data through a secure data warehouse for large-scale exports. Spare works with customers to confirm scope, format, and timing to ensure all required data is successfully transferred.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Spare delivers its service as a cloud-based SaaS platform designed for high availability and continuous operation of live transport services. The platform is hosted on resilient cloud infrastructure with redundancy across regions, automated monitoring, and proactive incident management.; ; Availability commitment; Spare targets 99.9% platform availability, excluding scheduled maintenance, as documented in prior proposals and standard service descriptions. The platform is continuously monitored, with automated alerts and on-call engineering coverage to respond quickly to incidents. Critical operational issues receive 24/7 support to minimise service disruption.; ; Service Level Agreements (SLAs); Formal availability SLAs are defined contractually. These typically specify:; ; Availability measurement periods; ; Exclusions (e.g. scheduled maintenance, force majeure); ; Incident classification and response expectations; ; Spare does not rely on best-efforts availability; uptime commitments are backed by operational processes, redundancy, and scaling controls.; ; Refunds and service credits; If guaranteed availability levels are not met, remedies are handled through service credits or fee adjustments, as defined in the contract. Credits are usually applied against future invoices rather than cash refunds. Exact thresholds, credit values, and claim processes are agreed during contracting to align with the customer’s operational risk and service criticality.; ; This approach provides transparency, accountability, and predictable remedies while supporting mission-critical services.
• Approach to resilience: Spare’s service is designed for resilience at both the application and infrastructure levels to support mission-critical transport operations.; ; The Spare Platform is delivered as a cloud-based, multi-tenant SaaS solution hosted on Google Cloud Platform (GCP). The service is built using a distributed, stateless architecture, allowing components to scale horizontally and recover automatically from failures without customer impact. Continuous monitoring, automated health checks, and alerting enable rapid detection and response to incidents.; ; Spare’s optimisation and operational services are designed to tolerate component failure by redistributing workloads across available resources. This ensures that spikes in demand, partial outages, or infrastructure failures do not degrade service performance for individual customers.; ; Datacentre resilience; Spare relies on Google Cloud’s highly resilient data centre infrastructure. GCP provides:; ; Redundant power, networking, and storage; ; Geographic separation and regional isolation; ; Automated failover and disaster recovery capabilities; ; Physical data centres are protected by strict access controls and audited against recognised standards (e.g. ISO/IEC 27001, SSAE-18).; ; Spare also maintains encrypted backups, defined recovery procedures, and tested incident response processes to support business continuity.; ; More detailed architecture and resilience documentation can be provided on request if required by the buyer.
• Outage reporting: Spare uses a transparent, multi-channel approach to report service outages and keep customers informed in a timely and reliable manner.; ; Public status dashboard; Spare maintains a public, customer-facing status dashboard.; This dashboard provides real-time visibility into platform availability, current system status, historical incidents, and planned maintenance. Customers can independently monitor service health at any time without needing to contact support.; ; Monitoring and detection; The Spare Platform is continuously monitored using automated health checks and alerting across application and infrastructure components. When an issue is detected, it is assessed, classified by severity, and managed through Spare’s incident response process to minimise impact on live operations.; ; Email alerts and direct communication; For service-impacting incidents, Spare proactively notifies affected customers via email alerts. Notifications include a description of the issue, affected services, current status, mitigation actions, and regular progress updates until resolution.; ; Support and ticketing; All outages and incidents are logged within Spare’s support and ticketing system. Customers can raise tickets, track progress, and communicate directly with the Spare support team throughout the incident lifecycle.; ; API; Spare does not currently provide a dedicated outage-reporting API. Status information is instead communicated via the public dashboard and direct customer notifications to ensure clarity and accuracy.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Spare restricts access to management interfaces and support channels using role-based access controls and least-privilege principles. Administrative, dispatcher, booking agent, and support roles are clearly defined, with permissions granted only to functions required for each role. Access to management interfaces is authenticated using individual user accounts, with activity logged for audit purposes. Support channels are restricted to authorised customer contacts, and sensitive actions are verified before execution. Internal Spare access to customer environments is limited, approved, and monitored in accordance with security policies. These controls help prevent unauthorised access and ensure accountability across all interfaces.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Spare’s security governance complies with SOC 2 Type II and HIPAA requirements, aligns with GDPR obligations, and leverages infrastructure certified to ISO/IEC 27001 and SSAE-18 / ISAE 3402 through Google Cloud Platform.
• Information security policies and processes: Spare follows a formal set of information security policies and processes designed to protect customer data, ensure service availability, and manage organisational risk. These policies are aligned with recognised international standards and are independently validated through audits.; ; Policies and processes; Spare maintains documented policies covering information security governance, access control, data protection, incident response, vulnerability management, change management, business continuity, and data retention. Controls are designed in line with SOC 2 Type II requirements and mapped to ISO/IEC 27001 principles, including risk assessment, least-privilege access, encryption, logging, and monitoring. Where applicable, policies also support HIPAA and GDPR compliance.; ; Reporting structure; Information security governance is overseen by Spare’s executive leadership, with accountability assigned to the Chief Technology Officer / Security Lead. This role owns security strategy, risk management, audit oversight, and incident response, working closely with engineering and operations teams.; ; Ensuring compliance; Policy adherence is enforced through technical controls, access reviews, change approval workflows, employee security training, and continuous monitoring. Independent third-party audits (SOC 2 Type II) validate that controls are operating effectively. Spare’s cloud infrastructure is hosted on Google Cloud Platform, which is certified to ISO/IEC 27001, supporting physical and infrastructure-level security assurance.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Spare uses formal configuration and change management processes aligned with its SOC 2 Type II control framework. All service components are tracked throughout their lifecycle using version control, configuration management tools, and asset inventories covering development, staging, and production environments. Changes follow a controlled workflow including documented requests, peer review, testing in non-production environments, and approved deployment. Security impact is assessed as part of the change review process, including evaluation of data access, permissions, dependencies, and potential risk. High-risk or security-related changes require additional review and validation. All changes are logged and auditable to ensure traceability and accountability.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Spare operates a structured vulnerability management process aligned with its SOC 2 Type II control framework. Potential threats are identified through automated security scanning, monitoring, and risk assessments embedded into the software development lifecycle. Vulnerabilities are assessed based on severity, exploitability, and potential impact on service availability and data security. Critical and high-risk vulnerabilities are prioritised and patched as quickly as possible following validation and testing, while lower-risk issues are addressed through scheduled maintenance. Threat intelligence is sourced from Google Cloud security advisories, third-party security tools, public vulnerability databases (e.g. CVEs), and findings from independent audits and penetration testing.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Spare uses continuous protective monitoring to identify and respond to potential security compromises. The platform is monitored using automated logging, alerting, and health checks across application and infrastructure layers. Logs and metrics are reviewed to detect unusual activity, unauthorised access attempts, or abnormal system behaviour. When a potential compromise is identified, it is immediately assessed, contained, and investigated through Spare’s incident response process. Security incidents are prioritised based on severity and impact, with rapid response for critical issues, including 24/7 on-call coverage where required. Remediation actions, root cause analysis, and corrective measures are documented and implemented promptly.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Spare operates a structured incident management process with pre-defined procedures for common operational and security events, aligned with its SOC 2 Type II framework and ISO. Incidents are classified by severity and managed through documented escalation and response workflows. Users can report incidents via email or the online support ticketing system, with critical issues supported on a 24/7 basis. Once an incident is identified, it is investigated, contained, and resolved by the appropriate support and engineering teams. For service-impacting incidents, Spare provides incident reports to affected customers, including impact summary, root cause, remediation actions, and preventative measures where applicable.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: We can offer a test platform if required over a limited agreed period of time (usually from 1-2 day to 2 weeks)

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 15%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Sensiba
• ISO/IEC 27001 accreditation date: Tuesday 29 April 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: None of the criteria
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: Yes
• Any other security certifications:
  • Soc 2
  • HiPaa

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Plans for positive actions with community groups.
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at antoine.lunet@sparelabs.com. Tell them what format you need. It will help if you say what assistive technology you use.