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NUIX TECHNOLOGY UK LIMITED

Nuix Digital Investigation Solution (SaaS)

Nuix specialises in transforming massive amounts of data – including emails, social media, communications and human-generated content – into actionable intelligence.

Nuix's investigative software and Natural Language Processing engine provide a ‘non-technical’ view, empowering investigators to understand its content, context and connections to search, filter, visualise, comment and report.

Features

  • Supports analysis of 1000's of different file formats and sources
  • Review data from endpoints, mobile devices, email and cloud sources
  • Automate repetitive tasks and share configurable workflows across projects
  • Allows 'technical' and 'non-technical' users to collaborate
  • View documents in their native form alongside all available metadata
  • Visualise and analyse communication across networks of connected individuals
  • Review, tag, redact and report in one simple workflow
  • Customise project security with case, group and item-level permissions
  • Simple and intuitive search interface
  • Full audit trail and forensic integrity

Benefits

  • View all data sources in a single application
  • Better collaboration between 'technical' and 'non-technical' teams
  • Reduce time from submission to review
  • Make an early case assessment and avoid expensive reviews
  • Simplify review through a common interface for multiple data types
  • Full audit trail
  • Simplifies disclosure
  • Scalable to reduce case backlogs
  • Improve efficiency by using deduplication

Pricing

£10,000 an instance a year

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk.gov@nuix.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

4 5 7 2 5 9 5 6 9 9 2 1 0 7 0

Contact

NUIX TECHNOLOGY UK LIMITED Neil Thomas
Telephone: +44 203 934 1600
Email: uk.gov@nuix.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
Full details of supported data types and system capabilities available on request. Service constraints detailed as part of agreed Service Level Agreement
System requirements
  • HTML 5 compatible web browser
  • Minimum 5Mbit internet connection

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response times to be defined in customer specific service level agreement.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
No
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Support level to be defined in customer specific service level agreement.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Customer Success Managers (CSM's) and Subject Matter Experts (SME's) are available to assist with customer deployment, workflows and training (at cost)

Full technical documentation available in request
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
At the end of the contract, access to the solution will cease. Costs relating to extraction, archiving of customer data are negotiated at the start of a contract and depend on the volume of data and complexity of the case(s).
End-of-contract process
Decommission costs are agreed at the start of a contract and depend on the volume of data and complexity of the case(s).

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Yes
Compatible operating systems
  • Linux or Unix
  • MacOS
  • Windows
Designed for use on mobile devices
No
Service interface
Yes
User support accessibility
WCAG 2.1 AA or EN 301 549
Description of service interface
Admin portal allows superusers to create and manage cases and users. As well as report and manage data held within the platform.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
The third party used for WCAG assessment of Nuix products employs people who need assistive technology.
API
Yes
What users can and can't do using the API
Customers are able to create and manage cases, ingest and process data using the API
API documentation
Yes
API documentation formats
Other
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Dashboards can be created by users to give appropriate business intelligence information.
Custom searches can be input and saved by users for others to access.
Tags/bookmarks can be defined by users to appropriately categorise material identified during their review.
Workflows can be customised to allow the automation of specific tasks - including; bulk search and tagging, OCR'ing, redaction; bulk item exclusions, etc

Scaling

Independence of resources
The underlying cloud infrastructure is scaled appropriately to reflect number of users, customers and cases made available on the system. Each customer deployment can be a separate instance with access to dedicated resources. User based licensing model will ensure that hardware can be scaled to meet predicted demand.

Analytics

Service usage metrics
Yes
Metrics types
Depending on the implemented solution we are able to provide metrics on:
-Volume of data ingested
-Database sizes
-Active user accounts.

In addition, all user activity is tracked meaning full audit logs can be provided on request.
Reporting types
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Encryption of all physical media
Data sanitisation process
No
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Users are able to export data from the system in a number of ways, depending on implemented solution and the user's priviliges.

Nuix supports native file export as well as bulk exports, load file exports and rendered pdf exports. Bulk exports and load file exports are highly configurable, allowing users to specify subsets of data to be exported with customisable manifests in various formats.

User priviliges for exports are fully configurable by administrators,
Data export formats
  • CSV
  • Other
Other data export formats
  • Native
  • PDF
  • Concordance Load File
  • Other delimited formats
Data import formats
  • CSV
  • Other
Other data import formats
  • Native loose file format
  • Concordance Load File
  • E01/Ex01
  • L01/Lx01
  • DD
  • AFF
  • Microsoft Purview Connector

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
As per SLA's forming part of contract
Approach to resilience
All Nuix software has been certified compliant with the ISO 27001, 27017 and 27018 information security standards. We maintain rigorous information security management systems for our software as a service (SaaS) and software development environments.
Outage reporting
Email alerts and dashboard

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Role based access controls
Access restriction testing frequency
At least once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
A-LIGN
ISO/IEC 27001 accreditation date
1/10/2021
What the ISO/IEC 27001 doesn’t cover
Nuix Sales & Marketing
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
No
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
All Nuix software has been certified compliant with the ISO 27001, 27017 and 27018 information security standards. We maintain rigorous information security management systems for our software as a service (SaaS) and software development environments. Nuix is a member of the Cloud Security Alliance. We also assess our software and operations against the US Government Federal Risk and Authorization Management Program (FedRAMP), United Kingdom and German standards.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Supplier-defined controls - available after signing NDA
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Supplier-defined controls - available after signing NDA
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Supplier-defined controls - available after signing NDA
Incident management type
Supplier-defined controls
Incident management approach
Supplier-defined controls - available after signing NDA

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Tackling economic inequality

Fighting climate change

We are a leading provider of investigative analytics and intelligence software, that empowers our customers to be a force for good by finding truth in the digital world. Our software allows our customer to identify and deal with ROT (Redundant, Obsolete and Trivial) data that they hold. Removing or archiving ROT data significantly reduces data-centre needs and as a result carbon emissions.

Tackling economic inequality

We are a leading provider of investigative analytics and intelligence software, that empowers our customers to be a force for good by finding truth in the digital world. Our users rely on Nuix software to assist with challenges such as fraud and bribery investigations. Our software is used by many of the worlds key investigative agencies, using it to identify and prosecute financial crime.

Pricing

Price
£10,000 an instance a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Time limited POC available.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk.gov@nuix.com. Tell them what format you need. It will help if you say what assistive technology you use.