Trikon Digital

Trikon Digital Clinical Platform

A cloud-based SaaS platform for GP practices and healthcare providers, offering clinical management, document management, secure messaging, video consultations, digital triage, NHS-compliant websites, patient communications, appraisal and CPD management, and locum booking software. Includes AI-assisted clinical scribing to reduce administrative workload while supporting safe, compliant digital healthcare delivery.

Features

• Clinical and administrative management tools
• Video Consultations
• Virtual Ward solutions
• Custom Websites
• Secure messaging and real-time chat
• Digital triage forms and online patient communications
• AI-assisted clinical scribing for structured notes
• Patient Health Diary, Education and Self-Management App
• Appraisal and PDP tool
• Locum Booking and Management Solution

Benefits

• Access clinical systems securely from any location or device
• Communicate with patients quickly using secure messaging and video
• Enable patients to track health and self-manage conditions
• Improve consultation efficiency using AI-assisted clinical note generation
• Manage patient enquiries efficiently through digital triage and forms
• Publish and update practice information through NHS-compliant websites
• Keep patients safely at home, reducing hospital admissions
• Reduce waiting times through remote consultations and digital triage
• Streamline appraisal, PDP and CPD management with structured digital records
• Simplify locum booking and workforce management through centralised scheduling

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Gaya.AlagarKuppuraj@trikondigital.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

457470828193800

Contact

Gayathri Alagar Kuppuraj
07966152583
Gaya.AlagarKuppuraj@trikondigital.com

About your service

• Service categories:

  Application Development and Deployment

  AI platforms

  • Search and knowledge discovery

  AI software services

  • Conversational AI Software Services
  • Computer Vision AI Software Services
  • Generative AI Software Services
  • Document AI Software Services
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: The service is not currently an extension to other software services. However, it is designed with API-based integration capability and can connect in future to NHS services such as PDS, the NHS App, and other healthcare systems to provide extended functionality and added value where required.
• Cloud deployment model: Private cloud
• Service constraints: The service requires a reliable internet connection and access via a modern web browser. Planned maintenance may be carried out outside normal working hours, with advance notice provided where possible. The service is currently hosted on AWS and does not require specialist hardware. Support is provided for standard desktop and mobile devices only.
• System requirements:
  • Reliable internet connection
  • Modern web browser (Chrome, Edge, Firefox, Safari)
  • Up-to-date operating system (Windows, macOS, iOS, Android)
  • Desktop, laptop, tablet, or smartphone device
  • Standard antivirus or endpoint protection software
  • User authentication credentials provided by the service
  • Audio and camera access for video consultations
  • Compliance with local IT and NHS information governance policies

User support

• Email or online ticketing support: Yes
• Support response times: Response times; ; Online support ticketing is available 24 hours a day, 7 days a week. Tickets submitted outside business hours are reviewed during business hours (Monday to Friday). Support queries are acknowledged within 4 working hours, with most responses provided within one working day. Critical issues are prioritised.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: The AI-driven self-service tool is implemented using AWS Bedrock and hosted on Amazon Web Services (AWS)
• Onsite support: Yes, at extra cost
• Support levels: Standard support (included); Standard support is included at no additional cost. It provides access to the online support portal and AI-driven self-service support implemented using AWS Bedrock, with ticket submission available 24/7. Human support is available by phone and email during business hours (9am–5pm UK time, Monday to Sunday). Responses are prioritised by severity. No dedicated technical account manager is included.; ; Enhanced support (optional, chargeable); Enhanced support is available at an additional cost, agreed with the buyer. It includes faster response times, priority ticket handling, extended support hours by agreement, and access to a named cloud support engineer for technical issues. This level may include scheduled service reviews and proactive support.; ; Technical account management; A dedicated Technical Account Manager or Cloud Support Engineer is not included by default but can be provided as part of an enhanced or enterprise support arrangement, subject to commercial agreement.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Users are supported through a structured onboarding process. This includes remote setup assistance, online training sessions, and access to user guides and documentation. Initial configuration is supported by the supplier, with optional assisted onboarding available. Ongoing support is provided through the online help centre and support ticketing system.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: At the end of the contract, users can request a full export of their data. Data is provided in commonly used, machine-readable formats such as CSV, JSON, or PDF, depending on data type. Data exports are delivered securely. Following confirmation of successful extraction, data is securely deleted in line with data retention and information governance policies.
• End-of-contract process: At the end of the contract, the service remains available until the agreed contract end date. Users can request a full export of their data, which is included in the contract price. Data is provided in standard, machine-readable formats to support transition to a new provider.; ; Support is provided to enable an orderly switch to a replacement service. After confirmation that data has been successfully extracted, the service is decommissioned and customer data is securely deleted in line with information governance and retention policies.; ; Any additional support beyond standard data extraction, such as bespoke formats or extended access periods, may be provided at an additional cost by agreement.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The service is designed to be responsive and works on mobile, tablet, and desktop devices. Core functionality is available across all devices. On mobile devices, the user interface is optimised for smaller screens, with simplified navigation and reduced data entry. Some advanced configuration and administrative functions are more easily accessed on desktop.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The service is accessed through a secure, web-based user interface available via standard browsers on desktop and mobile device
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Formal testing with assistive technology users has not yet been completed. The service interface has been developed in line with WCAG 2.2 AA principles and has undergone internal testing using keyboard-only navigation, screen readers, browser accessibility tools, and contrast and zoom settings. Accessibility is reviewed as part of ongoing service improvements, and further user testing is planned.
• API: Yes
• What users can and can't do using the API: API description; ; The service provides a secure, REST-based API. Users can use the API to integrate the service with existing systems and automate workflows.; ; What users can do using the API; ; Set up organisations, user accounts, and roles; ; Submit and retrieve structured data and documents; ; Trigger workflows such as form submissions and notifications; ; Retrieve audit and activity data; ; Integrate patient communication and triage data with other systems; ; What users can’t do using the API; ; Modify core system configuration or security controls; ; Bypass role-based access permissions; ; Perform unsupported bulk changes that could affect service stability; ; API limitations; ; API access is permission-controlled and subject to rate limiting; ; Some administrative and advanced configuration functions are only available through the web interface; ; Changes made via the API are subject to validation and audit logging
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: What can be customised; ; Practice website pages and content; ; Patient information boards and notices; ; Forms, templates, and workflows; ; Patient communications and notifications; ; User roles and permissions; ; How users can customise; ; Through a secure, web-based administration and content management interface; ; Changes can be applied in real time without technical support; ; Selected configuration options are available via API; ; Who can customise; ; Authorised practice administrators and content editors; ; All access controlled using role-based permissions

Scaling

• Independence of resources: The service is hosted on AWS using a logically isolated, multi-tenant architecture. Each customer’s data is segregated, and access is controlled through role-based permissions. Platform resources are monitored continuously and managed using automated scaling, load balancing, and throttling controls to handle variations in demand. Rate limiting and capacity management are applied to prevent excessive usage by one customer impacting the performance or availability of the service for others, ensuring consistent and reliable operation.

Analytics

• Service usage metrics: Yes
• Metrics types: The service provides usage and operational metrics through dashboards and reports. Metrics include user activity and login trends, feature usage, message and form volumes, appointment and consultation activity, document uploads, and system availability. Audit logs and API usage metrics are also available to support monitoring and governance.
• Reporting types: Real-time dashboards
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: Data export approach; ; Users can export their data by submitting a request through the support portal or administration interface. Data is provided securely in standard, machine-readable formats such as CSV, JSON, or PDF, depending on data type. Exports can also be supported via API where appropriate to enable integration or migration to another provider.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Guaranteed availability; ; The service is designed for high availability and is hosted on resilient AWS infrastructure. The supplier guarantees 99.9% service availability measured monthly, excluding planned maintenance.; ; If availability falls below the guaranteed level, service credits may be applied to the affected month’s charges in line with the service level agreement. Planned maintenance is scheduled outside normal working hours where possible and does not count toward availability calculations.
• Approach to resilience: Approach to resilience; ; The service is hosted on Amazon Web Services (AWS) using resilient, cloud-native architecture. The platform is deployed across multiple availability zones within UK regions to reduce the impact of infrastructure failure. Data is backed up regularly and stored securely to support recovery in the event of an incident.; ; System health and performance are continuously monitored, with automated alerts and recovery processes in place. Planned maintenance is managed to minimise disruption. Detailed information on resilience and disaster recovery arrangements is available to buyers on request.
• Outage reporting: Service outages and incidents are communicated to users through email alerts and notifications within the service. Updates are provided during incidents until resolution. A public status dashboard and outage reporting API are not currently provided.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is restricted using role-based access control and authenticated user accounts. Only authorised users can access administrative functions or submit and manage support requests. Permissions are assigned based on job role and reviewed periodically. Access to support systems is logged and monitored, and sensitive actions require additional verification to prevent unauthorised access.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: The organisation operates an information security management framework aligned with ISO/IEC 27001. Documented policies cover access control, data protection, incident management, risk management, change management, and business continuity.; ; Information security oversight is provided by senior management, with defined roles and responsibilities. Compliance is supported through staff training, role-based access controls, audit logging, regular reviews, and incident reporting processes. Policies are reviewed and updated periodically to ensure continued effectiveness and compliance.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Service components are tracked throughout their lifecycle using version control, configuration management records, and documented release processes. Infrastructure and application components are identified, maintained, and monitored to ensure consistency across environments.; ; All changes are assessed for functional and security impact before deployment. This includes risk assessment, testing in non-production environments, approval by authorised personnel, and validation prior to release. Security-relevant changes are reviewed as part of the change process, and audit logs are maintained to support traceability and accountability.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Potential threats to the service are assessed through regular vulnerability scanning, monitoring of system logs, and review of application and infrastructure components. Identified vulnerabilities are risk-assessed based on severity, likelihood, and potential impact.; ; Security patches are deployed in line with defined patch management processes. Critical vulnerabilities are prioritised and addressed as soon as practicable, with fixes tested before deployment. Information about potential threats is obtained from vendor security advisories, AWS security bulletins, recognised vulnerability databases, and industry best practice sources.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Protective monitoring is implemented through continuous collection and analysis of system logs, audit trails, and automated alerts across application and infrastructure components. This enables early identification of potential security compromises, including unusual access patterns or unauthorised activity. When a potential incident is detected, it is investigated promptly in line with documented incident response procedures. Containment measures may include restricting access, isolating affected components, and applying corrective actions. Incidents are logged, reviewed, and remediated as appropriate, with relevant customers notified in accordance with contractual, regulatory, and information governance requirements.
• Incident management type: Supplier-defined controls
• Incident management approach: The organisation operates documented incident management processes with pre-defined procedures for common events such as service outages, security incidents, and data protection issues. Users can report incidents through the online support portal, email, or by phone during business hours.; ; Incidents are logged, assessed, prioritised, and managed according to severity. Progress updates are provided during incident resolution. Following significant incidents, incident reports can be made available to users, outlining the nature of the issue, actions taken, and any preventive measures implemented.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A time-limited free trial is available and includes access to all service features to allow buyers to fully evaluate the platform. The trial is provided for a defined period and does not include enhanced or priority support. Continued use of the service beyond the trial period requires a paid subscription.
• Link to free trial: https://providers.trikondigital.com/page/practice_login

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2%
• Between £500,001 and £1,000,000: 4%
• Between £1,000,001 and £2,500,000: 6%
• Between £2,500,001 and £5,000,000: 8%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 66160f63-6d31-4df5-ba97-1c03dfc35c24
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Gaya.AlagarKuppuraj@trikondigital.com. Tell them what format you need. It will help if you say what assistive technology you use.