COMPUTER SYSTEMS INTEGRATION LIMITED
Entuity Software™ Cloud Deployment, Migration & Optimisation Services
Entuity Software™ Cloud Support Services deliver structured consultancy for public sector organisations adopting Entuity Software™ in their cloud environments. Services include architecture planning, installation guidance, configuration, device discovery design, alerting and dashboard setup, integration with ITSM/CMDB/SIEM tools, performance optimisation and staff training
Features
- Cloud architecture planning across Azure AWS and GCP platforms environments
- Sizing scaling and integration design for optimal performance and growth
- Access security and connectivity design for resilient enterprise networks architectures
- Assisted installation and validation services ensuring successful deployments across environments
- Discovery and polling configuration for accurate real time monitoring visibility
- Alert policy tuning to reduce noise and improve responsiveness outcomes
- Alert policy tuning to reduce noise and improve responsiveness outcomes
- Migration from legacy NMS tools with minimal disruption and risk
- Integration with ServiceNow Remedy Splunk SIEM ITSM and CMDB systems
- API and automation enablement supporting orchestration and operational efficiency initiatives
Benefits
- Faster time to value through expert deployment
- Reduced configuration errors and improved monitoring accuracy
- Smooth transition from legacy platforms
- Enhanced reporting, alert quality and operational readiness
- Administrator and user training for effective platform adoption across teams
- Knowledge transfer workshops enabling self sufficiency and operational confidence internally
- Training services explicitly included as part of Entuity Software offerings
Pricing
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at bidmanagement@csiltd.co.uk.
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Framework
G-Cloud 15
Service ID
4 5 7 5 0 1 0 7 4 1 2 3 2 5 3
Contact
COMPUTER SYSTEMS INTEGRATION LIMITED
Jennifer Billett
Telephone: 08001088301
Email: bidmanagement@csiltd.co.uk
About your service
- Service categories
-
Cloud Support Services
Ongoing Support
- Other
Service scope
- Service constraints
- Buyer provides cloud IaaS resources • Network access required for collectors • Some device discovery may require additional manual steps • Integrations require buyer provided credentials
User support
- Email or online ticketing support
- Yes
- Support response times
- Provides a 24/7 "follow-the-sun" support model. SLAs are the same no matter the time of day. Response times will differ depending on severity of incident/request.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Yes
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- Customer may use 24/7 chat with direct access to a team member. This method is not to be used for S1 (Critical) incidents.
- Web chat accessibility testing
- None
- Support levels
- Entuity Software™ Support Services operate according to the official Customer Services Guide: • Support hours: 09:00–17:30 Monday–Friday across UK, US Eastern and India time zones • Support channels: o Telephone Hotline for urgent issues and general product questions o Technical Support via helpdesk/ticketing system for issue reporting and troubleshooting o Email case creation and escalation • Included services: technical support, telephone guidance, implementation assistance and training options • Optional Premium Support: enhanced responsiveness and additional services if purchased separately
- AI chatbot
- No
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Security Clearance (SC)
Pricing
- Discount for educational organisations
- Yes
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead business architect | £1,250.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Principal enterprise architect | £1,250.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead network architect | £1,250.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Principal security architect | £1,650.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Principal solution architect | £1,250.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Principal technical architect | £1,250.00 |
Chief digital and data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief information security officer | £1,650.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead service transition manager | £1,250.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate delivery manager | £800.00 | |
| Senior delivery manager | £1,125.00 | |
| Head of (Agile) delivery management | £1,250.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Programme delivery manager | £1,250.00 |
Quality assurance testing (QAT) roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Tester (QAT) | £800.00 | |
| Senior QAT analyst | £1,125.00 | |
| Lead QAT analyst | £1,250.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BSI
- ISO/IEC 27001 accreditation date
- Sunday 16 March 2025
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- Yes
- Who accredited the ISO 9001 certification
- BSI
- ISO 9001 accreditation date
- Saturday 18 March 2023
- What the ISO 9001 doesn’t cover
- N/A
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- Yes
- Who accredited the PCI DSS certification
- NCC Group Security Services Ltd
- PCI DSS accreditation date
- Saturday 27 February 2021
- What the PCI DSS doesn’t cover
- The scope of CSIs PCI DSS only extends to the managed services in dedicated environments. CSO only manage and provie the platform and security service to operate a clients cardholder data environment and do not have access to the cardholder data.
- Cyber essentials
- No
- Cyber Essentials Alternative
- In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- D36640cc-7e11-4080-aca6-2a4a9fde798a
- Other security certifications
- Yes
- Any other security certifications
-
- ISO22301 Business Continuity Management System
- Cyber Essentials
- 2b103ac8-b8b8-431b-af25-1aacbc9feddf
- Number will not be accepted in above section
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
- Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
- Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
- Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
- Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
- Volunteering opportunities for staff
- Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
- Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract
-
Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
- Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
- Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
- Working conditions which promote an inclusive working environment and promote retention and progression
- Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
- Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition
-
Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
- Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
- Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at bidmanagement@csiltd.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.