CHEETAH TRANSFORMATION LIMITED

Smartsheet Consultancy, Implementation, Training & Support Services

We offer consultancy services for solution design, construction, and support covering Smartsheet, Resource Management and Brandfolder. Our custom solution builds encompass comprehensive construction, roll-out, onboarding, training, and ongoing support. Moreover, we excel in providing process mapping, change management, and project management solutions tailored to suit businesses of any size.

Features

• Developers of award-winning solutions that are proven to improve efficiency
• Consultants are Smartsheet Certified to highest level
• Consultants have wealth of experience across a range of functions
• Smartsheet Control Center specialists
• Bespoke build services ensure solution is tailored to specific needs
• High level of service and customer care; references available
• Training tailored to experience level and role of trainee
• Short & long term support agreements available
• Team-within-your-team dedicated resource contracting available
• Independent trusted reviews https://uk.trustpilot.com/review/cheetahtransformation.co.uk

Benefits

• Accelerated use and benefit realisation versus self-learning and build
• Solution is custom built to organisation’s need, not generic
• Solution built to deliver organisation’s specified metrics and measures
• Best practice & latest updates integrated in every build
• Learnings from across industries/functions incorporated into solutions
• Benefit from “right first time” to accelerate onboarding
• Highly experienced consultants piloting build & roll out process
• Collaborative, iterative build, for control at every step
• Process mapping, change management, project management services included

£123 a unit an hour

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@cheetahtransformation.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

457687839782409

Contact

Rob Eberstein
+44 (0) 7887 891182
hello@cheetahtransformation.com

Planning

• Planning service: Yes
• How the planning service works: We commence with discovery calls, facilitating the ideation process to outline the client's needs, expectations and envisage all potential solutions. Subsequent scoping calls will be conducted by our Senior Solution Architect and involving key business stakeholders with the primary aim of delving deeper into requirements, adding granularity to the plan. This collaborative approach, culminates in the development of a formal proposal and statement of work, ensuring alignment between client expectations and project deliverables.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Smartsheet Core Platform
  • Smartsheet Premium Applications
  • Smartsheet Premium Connectors
  • Smartsheet Advance
  • Resource Management by Smartsheet
  • Brandfolder by Smartsheet

Training

• Training service provided: Yes
• How the training service works: At Cheetah Transformation, we understand the pivotal role that effective training plays in the successful implementation and utilisation of custom-built solutions. To ensure our clients derive maximum value from their solutions, we offer comprehensive training programmes tailored to their unique needs.; ; Each custom-built solution is accompanied by solution-specific training sessions conducted by consultants who were directly involved in the solution's development. These sessions are designed to provide users with a deep understanding of the solution's functionality and how it aligns with their business objectives. Furthermore, to facilitate ongoing learning and support, all training sessions can be recorded and made available to clients for future reference via a Smartsheet Dashboard within the solution, enabling easy access for the entire client team.; ; In addition to solution-specific training, our clients benefit from complimentary access to our Training programme. This programme offers free, unlimited participation in monthly online training and upskilling sessions. Clients can attend these sessions to enhance their proficiency in using the Smartsheet platform and its features. ; ; Finally, we offer bespoke training tailored to clients' specific requirements, ensuring that their teams are equipped with the knowledge and skills needed to succeed in their roles.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Smartsheet Core Platform
  • Smartsheet Premium Apps
  • Smartsheet Premium Connectors
  • Resource Management by Smartsheet
  • Brandfolder by Smartsheet

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Smartsheet, a Software as a Service (SaaS) platform, operates with an initial access provisioned to a set of designated System Administrators, empowering them to manage license allocation efficiently and securely. Our migration service is meticulously tailored to suit the nuances of each client's existing solution or platform, ensuring a seamless transition process. Leveraging Smartsheet's versatile capabilities, data imports from xls and csv formats are effortlessly facilitated, streamlining the migration process.; ; For enhanced integration and data workflows, clients can opt for premium application connectors, enabling real-time data feeds from prominent systems of record such as Jira, Salesforce, or Microsoft 365 Dynamics. Prior to migration commencement, the structuring of the solution is collaboratively agreed upon, ensuring alignment with the client's objectives and requirements.; ; Cheetah Transformation offers comprehensive support throughout the migration journey. Clients have the flexibility to undertake migration independently with our guidance or opt for a fully managed migration service. In either scenario, access to the current platform/data source is essential to facilitate a thorough and accurate migration process. ; ; Our team is equipped with the expertise and resources to navigate the complexities of migration seamlessly, ensuring minimal disruption to operations and maximising the benefits of transitioning to the Smartsheet CWM platform.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Smartsheet Core Platform
  • Smartsheet Premium Applications
  • Smartsheet Premium Connectors
  • Smartsheet Advance
  • Brandfolder by Smartsheet
  • Resource Management by Smartsheet

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Our support packages are designed to comprehensively address your needs, covering a range of essential services to ensure the smooth operation and continuous improvement of your Smartsheet solution. These packages encompass maintenance and upgrades, incorporation of new Smartsheet functionality, and expanding the application of Smartsheet within your business. Additionally, we provide support for solution onboarding, issue resolution, solution optimisation, and testing of new concepts and prototypes.; ; Our support packages are flexible and available for purchase in increments of 10, 20, 50, or 100 hours, allowing you to choose the option that best suits your requirements. These hours can be utilised across all aspects of the Smartsheet platform, including Smartsheet Core, Premium Apps, Resource Management, and Brandfolder. Furthermore, support hours remain valid for 12 months from the date of invoice, providing ample time for utilisation.; ; For clients opting for 50 or 100-hour support packages, Cheetah Apps (Backup Manager and Dropwdown Manager) are included, offering additional functionality to Smartsheet. One Cheetah App is included in the 50-hour package, while both Cheetah Apps are included in the 100-hour package. These apps are valid for one license and remain active for a duration of 12 months.

Service scope

• Service constraints: Cheetah Transformation provides support Monday to Friday, 9am-6pm (excluding bank holidays).

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Cheetah Transformation endeavours to respond to urgent matters within a reasonable time frame (usually within 24 hours). ; ; Support is available Monday - Friday, 9am-6pm (excluding bank holidays)
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Support packages:; 10 hours support from £1,800; 20 hours support from £3,600; 50 hours support from £9,000; 100 hours support from £18,000; ; Support is provided by fully Smartsheet certified consultants and supported by a Client Development Manager to ensure constant and timely utilisation of all support hours.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  The ethos of Cheetah Transformation is deeply rooted in sustainability and environmental responsibility. Our team operates predominantly from home offices, embracing remote work as our standard mode of operation. We recognise the significance of reducing our carbon footprint and minimising unnecessary travel. Hence, we prioritise remote collaboration tools and digital communication channels to facilitate seamless teamwork and client interactions. However, when travel becomes unavoidable for client meetings or project requirements, we adhere to a strict policy of preferring public or ground transportation options over individual vehicle use. This commitment to sustainable travel aligns with our overarching goal of reducing emissions and promoting eco-friendly practices. Moreover, it underscores our dedication to corporate social responsibility by actively minimising our impact on the environment. Central to our sustainability initiatives is the adoption of electric vehicles (EVs) for all company-owned transportation needs. By transitioning to EVs, we mitigate our reliance on fossil fuels and contribute to the ongoing shift towards cleaner, renewable energy sources. This decision reflects our belief in leading by example and making tangible contributions towards a greener future. In addition to internal sustainability measures, we actively seek partnerships with companies in the renewable energy sector. These collaborations enable us to leverage cutting-edge technologies and innovative solutions to further our sustainability goals. By working hand in hand with leaders in renewable energy, we enhance our capacity to support clients in implementing environmentally friendly practices and reducing their carbon footprint.

  Equal opportunity

  Cheetah Transformation is committed to fostering a workplace culture that upholds principles of equality, diversity, and inclusion. We firmly believe in providing equal opportunities for all employees, ensuring they work in an environment free from discrimination, harassment, or victimisation. Our employment decisions are grounded in merit and aligned with the legitimate business needs of the organisation, regardless of factors such as race, color, nationality, ethnic or national origins, sexual orientation, marital or civil partner status, pregnancy, disability, religion or belief, age, or any other protected characteristic under the laws of England, Wales, and Scotland. We uphold this policy as a fundamental aspect of our commitment to fairness, respect, and dignity in the workplace. By promoting diversity and inclusivity, we harness the unique perspectives, talents, and contributions of every individual within our organisation. This not only strengthens our workforce but also fosters innovation, creativity, and collaboration across all levels of the company. We continuously strive to create an environment where all employees feel valued, supported, and empowered to achieve their full potential, irrespective of their background or personal attributes.

  Wellbeing

  Cheetah Transformation prioritises the cultivation of a workplace culture that prioritises mental health and well-being while actively combating discrimination, harassment, and bullying. Our commitment is rooted in fostering an environment where every colleague feels valued, respected, and supported. We recognise the importance of equipping our workforce with the necessary resources and support to enhance awareness of mental health issues and promote early identification of potential concerns. Colleagues are encouraged to take a proactive approach to managing their mental health and to demonstrate respect and support for their colleagues. We believe in fostering a sense of community and mutual care, where individuals feel empowered to seek assistance when needed and extend empathy to others. Additionally, we emphasise the importance of all colleagues taking reasonable care to ensure that their actions do not compromise the health and safety of their peers in the workplace. By prioritising mental health and well-being alongside efforts to prevent discrimination and foster inclusivity, we strive to create a supportive and conducive work environment where individuals can thrive both personally and professionally. Our commitment to these principles reflects our dedication to nurturing a culture of respect, empathy, and collaboration throughout the organisation.

Pricing

• Price: £123 a unit an hour
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@cheetahtransformation.com. Tell them what format you need. It will help if you say what assistive technology you use.