Mando Group
Optimizely DXP/CMS Consulting, Development & Support
We provide consulting, build, support and optimisation services for the Optimizely platform and associated applications, including CMS, Optimizely One, DAM, and Commerce. 24/7/365 service provision is available for Incident Management, and we provide SLA-managed support services for BAU, optimisation and enhancements, with ticket management, QA monitoring and release management.
Features
- Optimizely Gold Partner, Rising Star Solution Partner 2022
- Optimizely certified developers
- Cloud platform selection and migration
- Technical design and implementation
- UX, user research and testing
- Programme management and coordination of third parties
- Agile, collaborative approach
- WCAG accessibility testing
- Data and analytics insights for platform optimisation
- Platform ITIL-aligned support
Benefits
- Unlock digital change and deliver at scale
- Continuously improve applications built upon the Optimizely platform
- Improved user experience (UX) and satisfaction
- Enriched Optimizely content management editor experience (EX)
- Enhanced SEO performance
- Performance improvement through AI-enabled automation
- Faster Optimizely implementation and ramp-up time
- Reduced cloud migration time and ongoing downtime
- Faster resolution of issues
- Robust & Secure: ISO 27001 compliant
Pricing
£938 to £1,465 a unit a day
- Education pricing available
Service documents
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If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
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Framework
G-Cloud 14
Service ID
4 5 7 7 8 9 3 3 7 8 9 7 7 1 6
Contact
Mando Group
Rob Macfarlane
Telephone: 0845 365 4040
Email: hello@mandogroup.com
Planning
- Planning service
- Yes
- How the planning service works
-
Mando's setup and service design ensures a client's cloud hosted solution is designed to best practice; establishes a balance between solution resilience and budget; and aligns to client expectations. Benefits include:
- Access to Azure certified Developers and Administrators
- Consultancy across multiple cloud disciplines including IaaS, SaaS and PaaS
- Cloud migration service expertise
- Ongoing management of cloud implementations and solutions
- Cloud disaster recovery and solution resilience services
- Continuous integration and development services
- Experienced in configuration of security focused cloud services
Through a number of consultancy workshops and understanding the solution and requirements Mando will work with the relevant partners to design, configure, and implement a resilient, secure and cost-effective solution. - Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- Microsoft Azure
- AWS
- Optimizely
- Squiz
- Umbraco
- Sitecore
Training
- Training service provided
- Yes
- How the training service works
- Solution specific training is provided to clients in support of services procured via Mando.
- Training is tied to specific services
- Yes
- Services the training service works with
-
- Microsoft Azure
- AWS
- Optimizely
- Squiz
- Umbraco
- Sitecore
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
-
Mando provides full end-to-end migration support to ensure the cloud hosted solution is migrated to best practice; establishes a balance between solution resilience and budget; and aligns to client expectations. Benefits include:
- Access to Azure certified Developers and Administrators
- Consultancy across multiple cloud disciplines including IaaS, SaaS and PaaS
- Cloud migration service expertise
- Ongoing management of cloud implementations and solutions
- Cloud disaster recovery and solution resilience services
- Continuous integration and development services
- Experienced in configuration of security focused cloud services
Through a number of consultancy workshops and understanding the solution and requirements Mando will work with the relevant partners to design, configure, and migrate a resilient, secure and cost-effective solution. - Setup or migration service is for specific cloud services
- Yes
- List of supported services
-
- Microsoft Azure
- AWS
- Optimizely
- Squiz
- Umbraco
- Sitecore
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
Mando hold the ISO9001:2015 certification (recertified January 2024). Mando’s QA team are all ISTQB certified and provide quality assurance services to ensure that the delivery of cloud services or cloud implementations meet the expected quality level within an agreed time frame, through:
- providing a test approach through a consultative approach with the client
- creating test scripts based on detailed requirements
- executing functional and non-functional tests through manual and automated testing
- creating test reports.
In a typical engagement, Mando would provide system and integration testing, whilst then facilitating and supporting client-side user acceptance testing. Mando also provides bespoke performance testing solutions, to meet specific client requirements relating to performance testing.
Finally, Mando routinely engages with independent specialist security and penetration testing providers – on behalf of clients – to ensure that all solutions are tested to, and meet, the latest security standards and protocols.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
-
Mando operate various managed service offerings beyond the completion of a project. Full solution lifecycle support and evolving requirements are considered and addressed as part of the original engagement.
Services include:
- Cloud Architecture Design, Configuration and Implementation
- Managing Agent
- Incident Management
- Release Management
- Knowledge Retention
- Out of Hours Support
- Service Report and Reviews
- Uptime Monitoring
- Service Requests.
Service scope
- Service constraints
- Generally there are no constraints though this will depend on requirements.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Service level agreements and response times will vary per engagement and requirement, and can be tailored to a client's specific requirements.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
-
The support level provided is dependent up on the complexity of the solution being supported, and is shaped with clients during service design workshops.
As part of this process, clients are assigned a dedicated Service Delivery Lead, and also a dedicated Release Manager, as part of the engagement.
Our standard SLA response times are:
Classification: Critical (P1), Response: Immediate and no greater than 30 minutes, Resolution: Within 6 hours
Classification: High (P2), Response: Within 2 working hours, Resolution: Within 2 working days
Classification: Medium (P3), Response: Within 2 working days, Resolution: within 5 working days
Classification: Low (P4), Response: Within 5 working days, Resolution: Within 1 month
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Approachable
- ISO/IEC 27001 accreditation date
- 14/03/2024 (2022 Edition)
- What the ISO/IEC 27001 doesn’t cover
- Nothing. All processes within the business operate within the ISMS.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Our services help UK utilities to reduce the consumption of vital resources through responsive fault reporting and usage monitoring. Over-consumption of these resources has been cited as a significant cause of global warming.Tackling economic inequality
Our work with charities (in particular Christians Against Poverty) has helped some of the most economically disadvantaged individuals and groups in the UK to gain access to life-changing debt management services.
We also assist those who need to register for priority services with their utility providers, by providing streamlined digital solutions to improve accessibility for these disadvantaged groups.Equal opportunity
Our digital solutions are designed to provide equal access to services, regardless of gender, race, sexual orientation, religious or political beliefs. We strive to meet the highest WCAG accessibility standards making technology work for everyone.Wellbeing
Our digital solutions improve access to services that directly impact on the physical and mental wellbeing of users. Whether these are priority services for utility providers, solution design for charities, or even providing peace of mind to pensioners, our goal is to ensure the optimal user experience.
Pricing
- Price
- £938 to £1,465 a unit a day
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at hello@mandogroup.com.
Tell them what format you need. It will help if you say what assistive technology you use.