CheckPoint - Infinity SOC - Digital Marketplace

Service scope

Software add-on or extension: No
Cloud deployment model: Public cloud

Private cloud
Service constraints: InfinitySOC Insights currently relies on Check Point security gateways. To be monitored by InfinitySOC, the security gateway must have anti-virus (AV) and anti-bot (AB) enabled at a minimum.

Which security gateways are supported?
InfinitySOC supports ALL Check Point security gateways, including SMB, SandBlastNOW Sentry, CloudGuard VE (vSEC), and VSX.

Can non-Check Point devices be monitored by InfinitySOC?
Not at the moment.

Can InfinitySOC substitute a SIEM/SOAR system?
InfinitySOC is not designed to replace a SIEM or SOAR platform.

Where are the logs stored?
InfinitySOC does NOT access or store logs. It analyzes metadata from device queries.
System requirements: Check Point gateways are required to provide threat data

Sharing anonymous attack information/statistics with Threat-Cloud must be enabled.

User support

Email or online ticketing support: Email or online ticketing
Support response times: Severity 1: Response time within 30 minutes. Check Point and Customer allocate necessary resources 24/7 for Resolution, workaround, or reducing severity.
Severity 2: Response time within 2 hours. Check Point and Customer allocate full-time resources during standard business hours for Resolution, workaround, or reducing severity, and alternative resources during non-Standard Business Hours.
Severity 3: Response time within 4 hours. Check Point and Customer allocate full-time resources during standard business hours for Resolution, workaround, or reducing severity.
Severity 4: Response time within 4 hours. Check Point and Customer provide resources during standard business hours for Resolution.
User can manage status and priority of support tickets: Yes
Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
Phone support: Yes
Phone support availability: 24 hours, 7 days a week
Web chat support: Web chat
Web chat support availability: 24 hours, 7 days a week
Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
Web chat accessibility testing: Our service is B2B and currently is not tested according to EN 301 549 accessibility standards.
Onsite support: No
Support levels: Type
Enterprise Support Options:
Collaborative: Local partner experts backed by VE3.
Direct: Direct support from VE3 experts.

Levels
Standard: 5 x 9 Business Day. Access to self-service knowledge base and 30-minute response time for severity level one issues.
Premium: 7 x 24 Every Day. Includes Standard Collaborative Support benefits and 24x7 global support.
Elite: 7 x 24 Every Day. Comprehensive support with potential on-site engineer for critical SW issues.
Diamond: 7 x 24 Every Day. Extensive support with personalized assistance, resources, and consulting.

PRO: Optional support add-on. Check Point PRO experts proactively address severe issues, provide a comprehensive report, and offer actionable insights.

Please consult your chosen partner to tailor support to your organization's needs.
Support available to third parties: Yes

Onboarding and offboarding

Getting started: VE3 provides a straightforward onboarding process accessible via the VE3 Infinity Portal, along with detailed Admin guides for each service. Various resources such as online knowledge base, webinars, and training are also available for user education. Additionally, Professional Services experts can assist with planning, design, and implementation for an extra fee.
Service documentation: Yes
Documentation formats: HTML

PDF
End-of-contract data extraction: The service stores only security configuration and log data, which is used to generate reports on service functionality. Users can export report information from the service web interface for archiving purposes.
End-of-contract process: Unless renewed, service functionality described in the features section will cease upon contract expiration. The service remains accessible, but if not renewed within 90 days of expiry, it will be terminated, and all configurations will be deleted.

Using the service

Web browser interface: Yes
Supported browsers: Microsoft Edge

Firefox

Chrome

Safari

Opera
Application to install: Yes
Compatible operating systems: Android

IOS
Designed for use on mobile devices: No
Service interface: Yes
User support accessibility: WCAG 2.1 AA or EN 301 549
Description of service interface: The VE3 service is accessible through the VE3 Infinity Portal, a web-based platform that integrates all security capabilities of the VE3 Infinity consolidated architecture. Through a single account, organizations can secure and oversee their entire IT infrastructure, including networks, cloud environments, IoT devices, endpoints, and mobile devices, based on the subscribed services. The Portal offers unified security measures and management, providing comprehensive visibility into the threat landscape from a single location.
Accessibility standards: WCAG 2.1 AA or EN 301 549
Accessibility testing: Our service is B2B and currently is not tested according to EN 301 549 accessibility standards.
API: No
Customisation available: No

Scaling

Independence of resources: The service is constructed on public cloud infrastructure and automatically scales to accommodate new users. Each service account is provisioned as a distinct tenancy, with no interaction between tenancies.

Analytics

Service usage metrics: Yes
Metrics types: Admins access detected incidents through the VE3 SOC portal using a feature-rich web user interface. A summary dashboard showcases participating gateways, active threats, and compromised hosts. Further analysis is available through interactive infection and activity maps. Remediation is achieved by deploying a lightweight endpoint agent to infected hosts, which removes all infections and provides an interactive summary report of its findings. Additionally, VE3 SOC includes a brand protection feature to identify lookalike domains attempting to spoof a company brand.
Reporting types: Real-time dashboards

Regular reports

Reports on request

Resellers

Supplier type: Reseller (no extras)
Organisation whose services are being resold: Check Point Software Technologies Ltd

Staff security

Staff security clearance: Staff screening not performed
Government security clearance: Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations: Yes
Data storage and processing locations: United Kingdom

European Economic Area (EEA)

Other locations
User control over data storage and processing locations: Yes
Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency: At least once a year
Penetration testing approach: Another external penetration testing organisation
Protecting data at rest: Physical access control, complying with CSA CCM v3.0

Encryption of all physical media

Scale, obfuscating techniques, or data storage sharding
Data sanitisation process: Yes
Data sanitisation type: Explicit overwriting of storage before reallocation

Deleted data can’t be directly accessed
Equipment disposal approach: A third-party destruction service

Data importing and exporting

Data export approach: The VE3 service solely retains security configuration and log data for generating reports on its functionality. Users can export report information from the service web interface for archival purposes.
Data export formats: Other
Other data export formats: PDF
Data import formats: Other
Other data import formats: None. The service does not hold data.

Data-in-transit protection

Data protection between buyer and supplier networks: TLS (version 1.2 or above)
Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability: Information on availability and how it's calculated can be found in the Terms of Service – Cloud Services; Infinity Portal Cloud End-user License Agreement. If the Monthly Service Availability or the Monthly Service Latency of the applicable Service during a calendar month is below the thresholds specified, You may request VE3 to extend Your current Service Term by additional days (“Service Credits”) at no extra charge according to the thresholds outlined in the agreement, subject to a maximum of 1 month of Service Credits per year of Service. Full details on Service Availability, Service Latency, and Service Credits can be found in section "4. Service Level" of the Terms of Service – Cloud Services; Infinity Portal Cloud End-user License Agreement found here: https://www.checkpoint.com/about-us/cloud-terms/
Approach to resilience: Service Availability Controls

Redundant systems and networks are deployed across servicing components.
Load balancing ensures service availability in case of component failure.
DRP: In case of data center failure, automatic failover is deployed to an alternate data center. (Note: Selecting a specific data center (for example, in EU) will cause the loss of data center failover functionality.)
The customer account: policy, users, logs, and configurations are stored in redundant locations.
VE3 enforces internal policies to control the retention of backup data. All data is backed up at each data center, on a rotating schedule of incremental and full backups.
Outage reporting: The current and historical status of all VE3 services is available at [link to status page]. This page can be accessed directly and also from within the service portal. The page shows status, uptime, historical data, incidents, and any relevant post-incident reports. From this page users can also subscribe to receive updates via any of the following methods: email, SMS text message, Slack message, RSS feed.

Identity and authentication

User authentication needed: Yes
User authentication: 2-factor authentication

Identity federation with existing provider (for example Google Apps)

Username or password
Access restrictions in management interfaces and support channels: The service employs role-based administration to limit access for authorized administrators. Admin roles include Global roles, applicable to the entire Infinity Portal platform and its services, and Specific Service roles, which are service-specific and supplementary to global roles without overriding them.
Access restriction testing frequency: At least once a year
Management access authentication: 2-factor authentication

Identity federation with existing provider (for example Google Apps)

Username or password

Audit information for users

Access to user activity audit information: Users have access to real-time audit information
How long user audit data is stored for: At least 12 months
Access to supplier activity audit information: No audit information available
How long system logs are stored for: User-defined

Standards and certifications

ISO/IEC 27001 certification: Yes
Who accredited the ISO/IEC 27001: EGAC
ISO/IEC 27001 accreditation date: 06/01/2024
What the ISO/IEC 27001 doesn’t cover: NA
ISO 28000:2007 certification: No
CSA STAR certification: No
PCI certification: No
Cyber essentials: Yes
Cyber essentials plus: Yes
Other security certifications: Yes
Any other security certifications: ISO 22301

ISO 20000-1

ISO 14000-1

ISO 9000-1

Security governance

Named board-level person responsible for service security: Yes
Security governance certified: Yes
Security governance standards: ISO/IEC 27001
Information security policies and processes: VE3 has implemented a comprehensive information security process to safeguard customer confidential information from accidental loss or misuse, aligning with relevant laws and industry standards. Our security framework adheres to strict internal security policy standards, covering critical business aspects such as application development, data center services, cloud security, physical security, and change management processes. All employees undergo training in information security policies, standards, and procedures, as well as security requirements and business controls. Regular self-audits are conducted, and corrective actions are taken as necessary. Moreover, VE3's security policies and standards undergo regular review, with 2-4 independent reviews conducted on specific areas, such as source code review and SOX audits.

Operational security

Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach: SOC 2 Compliance.
Change requests undergo documentation within the Change Management tool and are subject to review and approval by the Director of Operations. Emergency changes, performed as part of hot fixes, follow a similar process albeit with potentially shorter time frames and approvals granted post-change implementation. Test failures trigger notifications to key personnel, with each failure documented in the change management tool and communicated to relevant individuals by the Project manager.
Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach: VE3 conducts monthly vulnerability scans and maintains a centrally managed configuration management system to enforce predefined configurations and desired patch levels across its servers. An internal procedure outlines the Patch management process, with employees trained in corporate security policy. Additionally, VE3 employs security monitoring from internal and external sources, including vulnerability scanners, threat intelligence, and anonymous notifications.
Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach: VE3 monitors the production environment using various tools such as Grafana and Sumo Logic, implementing a continuous monitoring strategy. Ongoing security control assessments are mandated in line with FedRAMP continuous monitoring strategy. VE3's CISO team utilizes information from continuous monitoring and ongoing assessments for FedRAMP reporting on the security state of the system via vulnerability scan results.
Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach: In the event of a security incident, VE3's security team leads investigation and response efforts, following clear risk and damage assessment procedures to define necessary SLAs. Coordination, containment, investigation, infrastructure securing, reporting, closure, and follow-up are managed by VE3's Information Security Manager and other relevant managers. VE3 adheres to applicable laws and industry standards throughout the incident response process, including any required notifications.

Secure development

Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks: No

Social Value

Fighting climate change
Covid-19 recovery
Tackling economic inequality
Equal opportunity
Wellbeing

Fighting climate change

Our G-Cloud service provision is deeply committed to fighting climate change, recognizing the urgent need for collective action to address environmental challenges. Here's how our services deliver against this social value theme:

Environmental Sustainability in Operations:

We prioritize running efficient operations to reduce emissions and minimize environmental impacts. This includes implementing energy-efficient practices, optimizing resource usage, and adopting renewable energy sources wherever possible within our data centers and infrastructure.

Promoting Sustainable Practices:

VE3 actively engages with our suppliers and clients to promote sustainable business practices. Through our services, we advocate for the adoption of environmentally friendly technologies, responsible sourcing, and waste reduction strategies, thereby reducing carbon footprints across the supply chain.

Responsible by Design Framework:

Our G-Cloud services adhere to a 'Responsible by Design' framework, ensuring that environmental considerations are integrated into the development and deployment of digital solutions. By prioritizing environmental protection and minimizing negative impacts, we strive to deliver sustainable outcomes for our clients.

Training and Education:

VE3 invests in training and education programs focused on environmental sustainability. Through initiatives like the Sustainability Quotient (SQ) training, we equip our teams with the knowledge and skills to adopt climate-smart behaviors and implement environmentally conscious practices in their work.

Community Engagement:

We actively engage with communities to support environmental objectives and promote climate action. By partnering with local organizations and stakeholders, we contribute to initiatives aimed at addressing climate change, such as tree planting programs, clean energy projects, and environmental education campaigns.

Covid-19 recovery

Our G-Cloud service provision plays a crucial role in supporting the COVID-19 recovery effort by facilitating resilience, adaptation, and innovation in the face of unprecedented challenges. Here's how our services contribute to the recovery process:

Remote Work Enablement:

VE3's digital solutions empower organizations to transition to remote work seamlessly. By providing secure and reliable cloud-based infrastructure, collaboration tools, and remote access solutions, we enable businesses to maintain productivity while ensuring the safety and well-being of their employees.

Business Continuity Planning:

We assist organizations in developing and implementing robust business continuity plans to mitigate disruptions caused by the pandemic. Our services include data backup and recovery solutions, disaster recovery planning, and resilience testing to ensure operational continuity in the face of unforeseen events.

Digital Transformation Acceleration:

VE3 accelerates digital transformation initiatives to help organizations adapt to the new normal. By modernizing legacy systems, implementing cloud-based technologies, and digitizing processes, we enable businesses to optimize efficiency, improve agility, and remain competitive in a rapidly evolving landscape.

Healthcare Support Solutions:

We provide specialized healthcare support solutions to assist frontline workers and healthcare organizations in responding to the COVID-19 crisis. This includes telemedicine platforms, patient management systems, and data analytics tools to enhance patient care, streamline operations, and support decision-making processes.

Economic Stimulus through Innovation:

VE3 fosters innovation and entrepreneurship to stimulate economic recovery in the aftermath of the pandemic. Through our G-Cloud services, we support startups, small businesses, and enterprises in developing and deploying innovative solutions that address emerging challenges, create new opportunities, and drive economic growth.

Tackling economic inequality

We recognize the importance of tackling economic inequality and are committed to leveraging our G-Cloud service provision to address this pressing social issue. Here's how our services contribute to tackling economic inequality:

Access to Affordable Technology:

We strive to make cutting-edge technology accessible and affordable to all, regardless of economic status. By offering scalable and cost-effective cloud-based solutions, we enable organizations, including small and medium-sized enterprises (SMEs) and underserved communities, to access the tools and resources they need to compete in the digital economy.

Skills Development and Training:

VE3 invests in skills development and training programs to empower individuals with the knowledge and expertise needed to thrive in the digital age. Through initiatives like online courses, certifications, and workshops, we equip people from diverse backgrounds with the skills required for high-demand roles in technology and innovation, thereby enhancing their employability and economic prospects.

Support for Minority-Owned Businesses:

We actively support minority-owned businesses and entrepreneurs by providing access to mentorship, networking opportunities, and resources to help them grow and succeed. Through initiatives like supplier diversity programs and partnerships with minority business organizations, we promote inclusion and diversity in the technology sector and contribute to creating more equitable economic opportunities.

Digital Inclusion Initiatives:

VE3 is committed to promoting digital inclusion and bridging the digital divide by ensuring that everyone has access to essential digital services and technologies. We collaborate with governments, nonprofits, and community organizations to implement initiatives such as digital literacy programs, affordable internet access schemes, and community technology centers, thereby empowering underserved populations and promoting economic equity.

Fair and Transparent Procurement Practices:

We adhere to fair and transparent procurement practices to create opportunities for businesses of all sizes and backgrounds to participate in government contracts and procurement processes.

Equal opportunity

We recognize the importance of tackling economic inequality and are committed to leveraging our G-Cloud service provision to address this pressing social issue. Here's how our services contribute to tackling economic inequality:

Access to Affordable Technology:

We strive to make cutting-edge technology accessible and affordable to all, regardless of economic status. By offering scalable and cost-effective cloud-based solutions, we enable organizations, including small and medium-sized enterprises (SMEs) and underserved communities, to access the tools and resources they need to compete in the digital economy.

Skills Development and Training:

VE3 invests in skills development and training programs to empower individuals with the knowledge and expertise needed to thrive in the digital age. Through initiatives like online courses, certifications, and workshops, we equip people from diverse backgrounds with the skills required for high-demand roles in technology and innovation, thereby enhancing their employability and economic prospects.

Support for Minority-Owned Businesses:

We actively support minority-owned businesses and entrepreneurs by providing access to mentorship, networking opportunities, and resources to help them grow and succeed. Through initiatives like supplier diversity programs and partnerships with minority business organizations, we promote inclusion and diversity in the technology sector and contribute to creating more equitable economic opportunities.

Digital Inclusion Initiatives:

VE3 is committed to promoting digital inclusion and bridging the digital divide by ensuring that everyone has access to essential digital services and technologies. We collaborate with governments, nonprofits, and community organizations to implement initiatives such as digital literacy programs, affordable internet access schemes, and community technology centers, thereby empowering underserved populations and promoting economic equity.

Fair and Transparent Procurement Practices:

We adhere to fair and transparent procurement practices to create opportunities for businesses of all sizes and backgrounds to participate in government contracts and procurement processes.

Wellbeing

Environmental Sustainability:

We are committed to environmental sustainability as a core component of wellbeing. By prioritizing eco-friendly practices, resource conservation, and carbon reduction efforts in our operations and services, we contribute to creating a healthier and more sustainable environment. We prioritize the wellbeing of individuals and communities in all aspects of our G-Cloud service provision. Here's how our services contribute to enhancing wellbeing:

User-Centric Design:

VE3 designs our G-Cloud services with a user-centric approach, prioritizing usability, accessibility, and intuitive design. By focusing on the needs and preferences of users, we create digital experiences that enhance overall wellbeing by reducing frustration, stress, and cognitive load.

Health and Safety Protocols:

We implement robust health and safety protocols to protect the wellbeing of employees, clients, and partners. This includes adherence to strict security standards, data privacy regulations, and compliance with industry best practices to ensure the safety and integrity of our digital infrastructure and services.

Promotion of Work-Life Balance:

VE3 recognizes the importance of work-life balance in maintaining overall wellbeing. Through our G-Cloud services, we enable remote work, flexible scheduling, and collaboration tools that empower individuals to achieve a healthy balance between their professional and personal lives, leading to greater job satisfaction and wellbeing.

Mental Health Support:

We prioritize mental health support for our employees and clients by offering resources, programs, and initiatives aimed at promoting mental wellbeing. This includes access to counseling services, mindfulness training, stress management workshops, and employee assistance programs designed to support individuals in times of need.

Community Engagement and Social Impact:

VE3 actively engages with communities to address social determinants of health and promote holistic wellbeing. Through partnerships, philanthropic initiatives, and volunteer efforts, we support local organizations and projects focused on improving access to healthcare, education, housing, and other essential services that contribute to overall community wellbeing.

Pricing

Price: £175 to £850 a unit
Discount for educational organisations: Yes
Free trial available: No

CheckPoint - Infinity SOC

Features

Benefits

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Pricing

Service documents

Cookies on Digital Marketplace

CheckPoint - Infinity SOC

Features

Benefits

Pricing

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Social Value

Pricing

Service documents