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Softcat Limited

Nintex Process Manager

Complete business process mapping, establish total visibility and control over your enterprise processes with Nintex Promapp®. Use visual process mapping software to encourage company-wide collaboration, increase accountability, and improve your processes—all with one easy-to-use platform.

Features

  • Process mapping

Benefits

  • Turn complex procedure documents into clean, simple, accessible process maps

Pricing

£12.48 a unit

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

4 5 7 9 0 9 3 8 2 6 2 3 6 2 7

Contact

Softcat Limited Charles Harrison
Telephone: 01628 403403
Email: psitq@softcat.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Nintex Workflow Cloud, Nintex RPA, MS SharePoint
Cloud deployment model
Public cloud
Service constraints
Customers will be informed of any maintenance in advance. Browser compatibility
System requirements
  • Any modern OS
  • Any modern browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
Standard support times: 6am - 5pm GMT Monday to Friday Depending on the severity: S1 – 8 Hours S2 – 1 Business day S3 – 2 Business day S4 – Best effort
Enterprise support times 10pm Sunday - 1am Saturday GMT (extra costs see pricing) Depending on the severity: S1 – 4 Hours S2 – 8 Hours S3 – 1 Business day S4 – 2 Business days
Select Support 24x7 (extra cost see prices) Depending on the severity: S1 – 2 Hours S2 – 4 Hours S3 – 8 Hours S4 – 1 Business day
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
No
Support levels
N/A
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Self-led training is free and available through https://learn.nintex.com
Service documentation
Yes
Documentation formats
  • HTML
  • Other
Other documentation formats
All documentation is accessible via the website 'help.nintex.com'
End-of-contract data extraction
Process data can be exported as PDF, XPS, third party tools (Visio, iGrafx), BPMN/ XPDL, XML.
End-of-contract process
Upon any termination of this Agreement, Customer must, as of the date of such termination, immediately cease accessing or otherwise utilizing the Service and Nintex Confidential Information. Process data can be exported as PDF, XPS, third party tools (Visio, iGrafx), BPMN/ XPDL, XML.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
No
Designed for use on mobile devices
No
Service interface
No
User support accessibility
None or don’t know
API
Yes
What users can and can't do using the API
API is used primarily for reporting at this time.
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • Other
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Onboarding is provided (onsite or remote) which will cover all elements of product training from configuration, training on how to map processes in accordance to best practice standards, and system administration training. In addition to product training, training will also be provided on how to successfully embed the system in the organisation which will include governance best practise, rollout planning, change management etc. In addition to this live, instructor onboarding, help documentation and on-demand online courses are available. Finally, support can also be provided to run workshops and/ or map process for the organisation.

Scaling

Independence of resources
The Nintex Process Platform capabilities are built using a scalable cloud architecture. Nintex continually monitors overall platform performance and when required, scales based on need. Where applicable, we leverage auto-scaling and manual provisioning tailored to the requirements of each Nintex capability. Load balancers are utilized to distribute network and application traffic across multiple servers within a region to increase capacity; queuing and caching are also used to enhance the reliability of services.

Analytics

Service usage metrics
Yes
Metrics types
Usage reports can be provided via our customer central portal. Reports of product usage can be generated by customer. Reports of authentication and access is provided on request.
Reporting types
  • API access
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller (no extras)
Organisation whose services are being resold
Nintex

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Other
Other data at rest protection approach
Nintex product documentation provides additional detail on data protection and is available upon request.
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Data can be exported in a variety of formats at any time without the support of Nintex.
Data export formats
  • CSV
  • Other
Other data export formats
  • PDF
  • XPS
  • Third party tools (Visio, iGrafx)
  • BPMN
  • XML
Data import formats
  • CSV
  • Other
Other data import formats
  • Third party tools (Visio, iGrafx)
  • BPMN/ XPDL
  • XML

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Nintex uses a range of automated tools to monitor service availability and responsiveness. In the event a service is operating outside of expected threshold/s alerts are triggered and sent to the relevant teams for investigation. Nintex does not commit to financially backed SLA but aims to provide an availability of 99.99% across the Platform capabilities.
Approach to resilience
The Nintex Process Platform capabilities are built using a scalable cloud architecture. Nintex continually monitors overall platform performance and when required, scales based on need. Where applicable, we leverage auto-scaling and manual provisioning tailored to the requirements of each Nintex capability. Nintex has an overarching Business Continuity Management (BCM) Plan for internal operations, and a Disaster Recovery Plan (DRP) for its cloud-based Platform capabilities.
Outage reporting
Nintex provides an externally facing status page to customers: http://status.nintex.com. This site provides details on scheduled maintenance activities and service interruptions. Customers can subscribe to email notifications from this page to be notified of changes to the Nintex Process Platform operational status.

Identity and authentication

User authentication needed
Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Other user authentication
Client-assigned administrators are responsible for managing the user and access lists in their Nintex Promapp instance, through the application itself. Access to the application is controlled either by username and password or single sign-on. Nintex Promapp application supports claims-based authentication through the support of the Security Assertion Markup Language (SAML) 2.0, any MFA requirements enabled by the Identity Provider will be enforced.
Access restrictions in management interfaces and support channels
Access to the Nintex process platform is restricted to privileged accounts used solely for the purpose of monitoring and maintaining the production environment. Each person's privileged account is held separately from their primary domain account, and for additional security multifactor authentication is also required to log into the platform.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
SOC2

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
SOC2
Information security policies and processes
Nintex has an Information Security Policy that defines the necessary rules for security protection, and it ensures secure and reliable operations in accordance with our business requirements as well as relevant laws and regulations. The Nintex Information Security Policy and its related policies and guidelines support the Nintex Information Security Program. The Information Security Team at Nintex reports to the Nintex Chief Information Security Officer (CISO) and is responsible for the overall security of the Nintex Process Platform. This responsibility includes working with the Governance Risk and Compliance (GRC) group in developing company-wide security policies and guidelines, performing risk assessments, adherence to compliance initiatives, security related education and identifying the technical, administrative, or physical controls that should be in place to support the mission of information security. Nintex is committed to maintaining the security of its cloud-based capabilities. To that end Nintex obtains external reviews, including SOC2 audits, of the majority of its cloud based products to ensure that there are controls in place protecting customer data.
Nintex has SOC 2 Type 2 and SOC 3 reports that support Nintex Process Manager. To request a confidential copy of the Nintex SOC 2 Type 2 report, please email security@nintex.com.
https://www.nintex.com/security/

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Nintex has Enterprise Change Management guidelines that provide direction and support for performing consistent production level activities for routine changes, scheduled changes and emergency changes. The guidelines step through planning the change, approving/rejecting the change, implementing the change and any rollback. Production releases are performed via controlled pipelines through both testing and staging environments.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Nintex has a Vulnerability Management Policy and a Vulnerability Management Guidelines document in place which includes processes for scanning endpoint devices, validation of vulnerabilities, and remediation timeframes. Vulnerability scanning tools are updated with the latest vulnerabilities and Nintex is subscribed to email updates like US-CERT and product vendors.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Nintex collects and consolidates security relevant logs and data from corporate and cloud infrastructure, including devices and applications using a Security Information and Event Management (SIEM) system. The SIEM is monitored 24x7x365 by an external Managed Security Solution Provider (MSSP), who performs initial investigations of any detected issues/anomalies and notifies Nintex according to pre-defined escalation procedure. Threat feed-based detection and use cases are created and reviewed by Nintex in-house team and MSSP on on-going basis.
Incident management type
Supplier-defined controls
Incident management approach
Nintex has a Security Incident Response Policy and a formal Security Incident Response Plan that establishes a standard operating procedure for the incident response process during a security event. The Security Response Plan governs the notification process of the security incidents to the customers, including timelines. Nintex also provides an externally facing status page to customers: http://status.nintex.com. This site provides a history of incidents, which includes timelines.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

Softcat are dedicated to reducing our environmental impact and actively promoting sustainability. Our commitment to sustainability is a core aspect of our business strategy, driving us to innovate and lead in the creation of a more sustainable future for our company and the communities we serve. This commitment is embedded in our policies, operating procedures, and training programs.

We are proud to be the first FTSE 250 company to be awarded 5-star status in relation to the United Nations Sustainable Development Goals.

We aim to achieve a Carbon Net-Zero Value Circle by 2040 by prioritising renewable energy, reducing natural resource use, minimising waste, and safeguarding biodiversity in compliance with environmental legislation.

At Softcat, we have taken significant steps towards securing renewable energy across our organisation, reducing our scope 1 & 2 emissions. We had the target of using 100% Renewable Energy across all our locations by 2024. We successfully delivered against this target ~2 years early.

In May 2023 we took delivery of 15 electric vehicles, replacing all existing fossil-fuelled company cars used by employees for business means. The implementation of the EV pool fleet will see a saving of over 80 tons of CO2e per year. A huge impact on our Net Zero targets.

Tackling economic inequality

As a value-add reseller, Softcat outsources the products, services, and solutions through our extensive network of partners, to best suit the needs of our broad client base. We always consider and promote SMEs and local providers where appropriate, particularly for the products and services we offer via the G Cloud framework.

We remain dedicated to improving employability and educational awareness across schools, colleges, and universities to help break down the barriers to joining technology organisations.

We work collaboratively with many schools that are close in proximity to our offices, to ensure we are actively supporting the community as well as schools from lower socio-economic backgrounds.

We visit the schools to talk about the IT sector and the roles in our organisation, as well as promoting work-experience opportunities during the summer. In particular, we actively encourage students from diverse backgrounds to engage in work experience to appreciate the roles available in our sector.

For ambitious school and college leavers, a Softcat Apprenticeship is a great first step into the world of work, with 94% of our apprentices offered a permanent position at Softcat post apprenticeships, which goes to show the amazing opportunity available with us.

We were ranked 1st in IT & Consultancy, and 10th overall in by RateMyApprenticeship.com - Best 100 Apprenticeship Employers 2023-2024 list.

Softcat now also offer 12 month paid internships to University students looking to complete a year in industry as part of their undergraduate studies.

Equal opportunity

Our approach to diversity and inclusion is introduced first during our induction training, as part of our Softcat values, outlining responsibility to uphold our principles. This message is reinforced by our process and policies, networks, Allyship Training and Inclusion Awareness campaigns.

Softcat supports diversity and inclusion through various networks including:
- Supporting Women in Business (SWIB)
- The Ethnic and Cultural Network
- The Pride Network
- The Family Network
- The Empowering Disability and Neurodiversity Network (EDN)
- The Faith at Work Network
- Armed Forces & Veterans Network
These networks aim to create a supportive and inclusive work environment for all employees, regardless of gender, ethnicity, sexual orientation, disability, or family commitments.

Our allyship programme, Stronger Together, is a mixture of event and workshop-based training available to all staff. Programme topics include, bias, power, privilege, and being a greater ally.

Inclusion Awareness campaigns include race, disability, sexual orientation, gender, faith, and caring responsibilities. These sessions highlight and celebrate minority groups, through panel sessions, Q&A sessions and training, providing an opportunity to discuss and understand ways to be more inclusive.

Our efforts to improve diversity and inclusion have been incredibly successful. Since 2020, the number of female employees below management level has increased to 35%, and the number of ethnic minority employees rose to 17%.

Wellbeing

At Softcat, all employees are provided with access to our multidimensional wellbeing programme which includes flexible work arrangements, free nutritious breakfast, mental health support, employee benefits scheme, health and wellbeing week activities, and online workshops.

Giving back to the community is an innate part of who we are as a company. All Softcat employees are therefore given two volunteer days per year to support a charitable or community cause.

Each of our 10 regional offices also support local charities through fundraising, donations and events. For example, our Manchester office has raised over £30,000 for the WeLoveMCR charity. This funding has supported young, disadvantaged Manchester citizens in gaining qualifications to broaden their work opportunities and supporting local groups in delivering indispensable services that enable community cohesion.

Pricing

Price
£12.48 a unit
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Unlock your improvement potential with easy-to-follow processes developed, shared and applied by teams every day. Nintex provides a full trial of all products, limited to 30 days.
Link to free trial
https://www.nintex.com/trial/#promapp

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.