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PEOPLEWARE LTD

Workforce Management System Configuration and Consulting (WFM)

WFM experts have the ability to migrate your WFM applications to the cloud and help support Workforce Optimisation efforts. Our expertise covers WFM Advisory, Configuration, Integration with other platforms, core configuration changes and support.

Features

  • Organisational Change Management and Training approach
  • Developing WFM practise
  • Experts in Peopleware Cloud WFM
  • Custom Reports and integration with BI/HR/Payroll
  • Integration capability across multiple ACDs/CRM platforms
  • Health Checks: people, process, and systems
  • What-if Scenario/Capacity Planning
  • Schedule Optimisation

Benefits

  • Improve your customer experience, employee engagement, and reduce your costs
  • What-if experiments to help make informed decisions
  • Get the most value from Peopleware through various schedule optimisations.
  • Analyse your setup, correct technical flaws, and provide recommendations
  • Tailor your reports to your stakeholders specific needs
  • Integration avoid data duplication
  • Ensure Peopleware implementation provides continued value

Pricing

£1,250 to £1,500 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at johnny.basra@peopleware.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

4 5 8 4 2 9 6 0 9 6 5 1 5 4 2

Contact

PEOPLEWARE LTD Johnny Basra
Telephone: +44 7512712454
Email: johnny.basra@peopleware.com

Planning

Planning service
Yes
How the planning service works
InVision provides a range of services to plan an optimal path for injixo WFM Cloud implementation that includes all the necessary integrations with various 3rd party systems. Our Service can support the creation of business cases, planning migrations, implementation of planning practises, ensuring UTA is completed, change management, training and support.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
Injixo cloud WFM

Training

Training service provided
Yes
How the training service works
WFM Consultant will provide live training on all the key aspects and point you towards other resources that will help you to successfully understand injixo and WFM best practices.
Training is tied to specific services
Yes
Services the training service works with
Injixo cloud WFM

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
InVision was the first WFM to pioneer cloud deployment and is familiar with the migration patterns to move cloud services environment. We have established transition and migration management activities when transitioning between different cloud WFM systems which address topics such as employee and schedule migration, change management, integration realignment, business intelligence creation, training and support.
Setup or migration service is for specific cloud services
Yes
List of supported services
Injixo cloud WFM

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
We use test-driven development with QA and performance testing, continuous integration, continuous delivery, pairing and code reviews to ensure our software is built and run securely.

Security testing

Security services
Yes
Security services type
  • Security risk management
  • Security testing
  • Security incident management
Certified security testers
Yes
Security testing certifications
CREST

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by your organisation
How the support service works
Injixo Support involves assessment, diagnosis, and recommended resolution of application-level faults and performance issues. Customers can purchase additional support for consultancy, training, report creation, and integration.

Service scope

Service constraints
None

User support

Email or online ticketing support
Yes, at extra cost
Support response times
N/A
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Each plan comes with support from our experts. All plans include assessment, diagnosis, and recommended resolution of suspected faults and performance issues with the injixo platform. This support is sometimes known as break/fix. Users of the Essential and Advanced plans can get support via email, and requests from Advanced customers are given priority. Users of the Enterprise plan may request support by phone or email and are given the highest priority. Enterprise users have the option to put in place a service level agreement.

Users of all plans have the option to purchase an extended support service. This includes contact by phone as well as email and goes beyond break/fix to include advice on usage of the injixo application, WFM best practices, and process improvement.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

Equal opportunity

Equal opportunity

InVision is committed to providing equal employment opportunities to all qualified individuals and seeking to tackle workforce inequality. Our policy applies to all aspects of employment with us, including recruitment, hiring, rates of pay, promotion, training, termination, benefit plans, and all other forms of compensation, conditions, and privileges of employment for employees and applicants.

Pricing

Price
£1,250 to £1,500 a unit a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at johnny.basra@peopleware.com. Tell them what format you need. It will help if you say what assistive technology you use.