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PRODACTIVE LIMITED

Smartsheet Professional Services and Third-Party Resellers of Smartsheet

Professional Services using the Smartsheet software platform. Our offering includes solution consulting, project health assessments, process improvements and software licensing, ensuring organisations have the right tools, expertise, and strategies to optimise execution, enhance productivity, and drive lasting business success.

Features

  • Real-time Reporting: Live cloud-based data hosting
  • Project Management templates: Gantt charts, timelines, and kanban boards
  • Process Optimisation: Discover-Define-Design-Develop-Deliver-Optimise
  • Data Visualisation: Dashboards, Charts, Reports

Benefits

  • Instant visualisation of data, online, at any time
  • Accessible via phone applications, and desktop

Pricing

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@getprodactive.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

4 5 8 5 4 9 6 7 0 7 4 3 0 8 7

Contact

PRODACTIVE LIMITED Richard Coles
Telephone: +44 7812 352626
Email: info@getprodactive.com

About your service

Service categories

Application Development and Deployment

Analytics and business intelligence

  • Business Intelligence
Multi cloud support
No

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
N/A
System requirements
Web browser

User support

Email or online ticketing support
Yes
Support response times
We typically respond to any client request within 3 hours of submission during working hours, and always aim to respond within 24 hours. Weekends more limited availability
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
We typically respond to any client request within 3 hours of submission during working hours, and always aim to respond within 24 hours. Where requests are urgent / business critical, we recommend clients alert us directly via WhatsApp and our responses are typically immediate, or within 60 minutes if the respective team member is engaged in another client meeting.

If there are technical issues with Smartsheet, clients can contact the Customer Support Desk to lodge a case. See the link for an overview of Smartsheet support resources.

We encourage all our clients to fully leverage Smartsheet’s Premium Support where they are paying for this, but we also have some clients who rather come straight to us as they know we will typically solve their needs faster given our expertise and knowledge of their business and existing solutions.

Where we recognise issues are due to technical reasons that we cannot resolve, we are able to escalate these directly with Smartsheet support as we have access to premium technical support. We also are supported by the Partner Enablement team who we can escalate issues to, and we have strong relationships with the Smartsheet product team.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Comprehensive online support is given, from set up to completion of projects. We are always available to provide individual and tailored support for your needs.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Data can be exported from Smartsheet in various formats, such as: MS Project, Excel, CSV, PDF, Google Sheets.
End-of-contract process
Depending on the level of familiarity the client has with Smartsheet, a client can just purely purchase Smartsheet licences, or alternatively purchase custom-built solutions for enterprise. Support can be provided within the scope of the contract, or provided on an ad hoc basis following termination of the contract.
Documentation accessibility standard
None or don’t know
How the documentation is accessible
Our standard documents can be modified on request to fit accessibility requirements as needed.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Different User Interface, yet Software exactly the same.
Service interface
No
User support accessibility
None or don’t know
API
No
Customisation available
Yes
Description of customisation
Smartsheet is highly flexible and can be tailored to fit your organisation’s workflows, branding, and reporting needs. Customisation spans from basic sheet-level changes to advanced enterprise features.

Prodactive positions itself as far more than a Smartsheet solutions provider. Our approach combines industry experience, process optimisation, and tailored solution design to meet each client’s unique needs. Rather than offering rigid packages, we adapt our services through flexible engagement models and bespoke builds.

Scaling

Independence of resources
Smartsheet relies on architectural isolation, autoscaling, load management, and throttling controls.

Analytics

Service usage metrics
Yes
Metrics types
Administrative users are able to access a web interface that provides statistics and real-time information on service usage.

Information can be exported, if required.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request
Resource tagging
No
FOCUS resource tagging
No

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Smartsheet Inc.

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 4.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
Data sanitisation process
Yes
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
Data sanitisation type
Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

Data export approach
Data can be exported from Smartsheet easily and quickly. This can be managed in bulk or for individual sets of data through the Smartsheet platform. Organisations are able to control whether end-users can perform this or whether administrative users should manage this process.
Data export formats
  • CSV
  • Other
Other data export formats
  • MS Project
  • Google Sheets
  • PDF
  • Excel
Data import formats
  • CSV
  • Other
Other data import formats
  • MS Project
  • Google Sheets
  • Trello
  • Excel

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Smartsheet offers its current service availability on status.smartsheet.com. Customers are also able to subscribe to alerts from this site. Smartsheet also currently targets a 99.9% uptime for our core platform.
Further information on SLAs, including applicability, can be found here at
https://www.smartsheet.com/legal/sla.
Approach to resilience
Information is available on request.
Outage reporting
Clients can subscribe to an automatic alerts updates and Smartsheet offers its current service availability on status.smartsheet.com.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Only users with relevant levels of access are provided with permissions to access management interfaces and support channels. User access levels can be set by your organisation based on your needs
Access restriction testing frequency
At least every 6 months
Management access authentication
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
Between 6 months and 12 months

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Prodactive's Data Protection Officer (DPO) and Chief Information Security Officer (CISO) are responsible for the company's security policy.

Information Security policies are communicated to all employee, and robust security training is a requirement for all employees. Policies are regularly reviewed to ensure compliance with latest guidance.

Information security tools and systems have been implemented to ensure the highest level of security and protection for Prodactive and client data.
Software Security Code of Practice
Yes

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Information available on request. Non-disclosure agreement (NDA) required from Smartsheet. Smartsheet's security statement is available at: https://www.smartsheet.com/trust/security
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Information available on request. Non-disclosure agreement (NDA) required from Smartsheet. Smartsheet's security statement is available at: https://www.smartsheet.com/trust/security
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Information available on request. Non-disclosure agreement (NDA) required from Smartsheet. Smartsheet's security statement is available at: https://www.smartsheet.com/trust/security
Incident management type
Supplier-defined controls
Incident management approach
Information available on request. Non-disclosure agreement (NDA) required from Smartsheet. Smartsheet's security statement is available at: https://www.smartsheet.com/trust/security
Post-quantum cryptography secure
No

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

Connection to public sector networks
No

Pricing

Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Full access to the Smartsheet software for 30 days.
Link to free trial
https://www.smartsheet.com/try-it?p=1378562

Discount percentage by annual call-off contract value (excluding VAT)

Less than £250,000
0%
Between £250,000 and £500,000
0%
Between £500,001 and £1,000,000
0%
Between £1,000,001 and £2,500,000
0%
Between £2,500,001 and £5,000,000
0%
Over £5,000,001
0%

Non-mandatory Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2022 certification
No
ISO 9001 certification
No
Quality management systems (QMS)
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Please provide your Cyber Essentials Certificate Number
8e5323e2-15bc-4769-828b-6f23d0f08aa9
Cyber essentials plus
No
Cyber Essentials Alternative
None of the criteria
Other security certifications
No

Social value

Section B - Commitment for Future: Delivery

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@getprodactive.com. Tell them what format you need. It will help if you say what assistive technology you use.