CYBERLAB SECURITY LIMITED

Rapid7 Threat Command

Threat Command monitors thousands of sources across the clear, deep, and dark web to identify threats that directly target your unique digital footprint. Use cases include dark web monitoring, threat hunting, phishing protection, data/credential leakage, VIP/Executive protection, brand security, social media monitoring, fraud, and malware detection.

Features

• Monitors surface, deep, and dark web for threats.
• Aggregates and prioritizes threat intelligence feeds and IOCs.
• Automated threat remediation and takedown integration.
• ulnerability Risk Analyzer prioritizes relevant CVEs for your business.
• Extends tailored threat intelligence to third-party organizations.
• Phishing Watch detects phishing attacks before websites go live
• Rapid7 Extend browser extension shows indicators and CVEs on webpages.
• Multi-tenant threat management for organizations with multiple entities.
• Asset management tracks and categorizes targeted digital assets.
• 24/7/365 expert intelligence support for critical alert investigations

Benefits

• Reduces likelihood of major security breach by up to 70%
• Delivers significant cost savings and operational efficiencies
• Automates detection, investigation, response, and remediation of threats
• Provides tailored, contextual threat intelligence for your organization
• Monitors clear, deep, and dark web for threats
• Lowers alert noise, prioritizes relevant threats for action
• Enables single-click remediation and takedown of malicious threats
• 24/7/365 expert support for critical alert investigations
• Accelerates time to value compared to other solutions
• Integrates with SIEM, SOAR, EDR, and firewall platforms

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@cyberlab.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

458574136194924

Contact

Joanne Austin
08000461688
bids@cyberlab.co.uk

About your service

• Service categories:

  Systems Infrastructure Software

  Security

  • Endpoint security
  • Security analytics
  • Governance, risk and compliance

  Identity and access management

  • Access
  • Privilege

  Network security

  • Trusted network access and protection
  • Active application security

  Data security

  • Information protection
  • Digital trust
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements: Basic office computing equipment and internet access are sufficient.

User support

• Email or online ticketing support: Yes
• Support response times: Severity-1 Support issues may be directed to Rapid7 Technical Support 24/7 at https://www.rapid7.com/contact/​ ; ; For the fastest response, support tickets may also be raised via the Rapid7 Customer Portal at ​insight.rapid7.com/login​. You can find the Rapid7 Support Guidebook and SLAs for technical assistance here: https://www.rapid7.com/globalassets/_pdfs/whitepaperguide/rapid7-customer-support-guidebook.pdf
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: 1. As a customer with Rapid7 support, you are entitled to a number of technical support contacts that may create cases, subscribe for notifications, search for information, and download updates. ; ; 2. For the fastest response, support tickets may also be raised via the Rapid7 Customer Portal at ​insight.rapid7.com/login​. You can find the Rapid7 Support Guidebook here with support SLAs: https://www.rapid7.com/globalassets/_pdfs/whitepaperguide/rapid7-customer-support-guidebook.pdf ; ; 3. Cybersecurity Advisors will be assigned during onboarding and are available during normal business hours (based on the assigned CA’s local time zone) by phone, tickets, and email. Severity-1 Support issues may be directed to Rapid7 Technical Support 24/7 at https://www.rapid7.com/contact/​ (https://www.rapid7.com/contact/%E2%80%8B) ; ; 4. Using Threat Command, users can ask Rapid7 intelligence analysts to engage with actors behind specific alerts, directly from the UI, by clicking on the relevant alert and using ""ask an analyst"". The analysts can ask threat actors for more details, getting sample data, or even obtaining offered products or services for sale.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: For the implementation and support of our monitoring solution services, the resource requirement is designed to be minimal, aligning with the needs of a part-time Full-Time Equivalent (FTE) employee. Here’s a breakdown:; ; Implementation Phase:; ; • Part-Time FTE Involvement: Initially, a part-time resource is adequate for the implementation phase. This person would coordinate with our implementation team, manage internal logistics, and ensure alignment with business requirements.; • Technical Training: Minimal, as our team will handle most of the technical setup and provide necessary training and documentation.; • Project Management: This can be managed as a part-time responsibility, overseeing the implementation timeline, internal communications, and coordination.; ; Support Phase:; ; • Ongoing Monitoring: Post-implementation, the part-time FTE would oversee the day-to-day operation of the monitoring services, which includes reviewing alerts, reports, and ensuring system functionality.; • Liaison with Our Support Team: Acting as a point of contact for any issues or updates, liaising with our dedicated support team for resolution and assistance.; ; Additional Resources:; ; • Training Resources: Access to online training materials and support documentation.; • Customer Support: Our customer support team is available to assist with any complex issues or queries that may arise, reducing the need for in-house expertise.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: If you opt to leave a Rapid7 service, you will have access to the platform until your end date. Users can extract their data by exporting it from the platform before access is terminated. The standard export method is via CSV files, allowing users to download threats, alerts, and other relevant data for retention or migration purposes.
• End-of-contract process: You own the data you collect, and therefore you control access to that data. If you opt to leave a Rapid7 service, you can request deletion of the data, for which we’ll process that request within 14 days. An attestation of data deletion can be made available upon request.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Product training is available during the onboarding process, including help documentation available within the product. Additionally, the Threat Command support team is always available to help answer specific product inquiries.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Threat Command's user interface is accessible through a web browser on traditional and mobile/tablet devices.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Threat Command uses a single dashboard UI that enables access to multiple enabled features. ; ; The dashboard displays and categorizes threats by type, severity, and source from across the clear, deep, and dark web. The dashboard shows an overview of the following: ; ; • Alerts, by source type, severity, or type (section A); • System risk meter that shows the risk level to your organization (section B); • Newsfeed with a daily update about cyber news (section C)
• Accessibility standards: None or don’t know
• Description of accessibility: While we do not currently have any certifications or active benchmarks to share around digital accessibility, we consider specific standards as part of our product design and development process, particularly regarding contrast accessibility and colorblindness. Systemizing and evaluating digital accessibility standards will be an ongoing UX priority across product lines. As the proposed solution is accessed via web browser, users can utilize accessibility-focused browser extensions and settings to achieve screen reader support and adjustable text sizes.
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: Users of Rapid7’s MDR service API can perform several setup and management tasks, but there are notable limitations. Through the API, users can automate deployment of Insight Agents across endpoints, configure event source integrations, and manage data ingestion settings. The API allows users to retrieve security event data, query alerts, and access investigation details, supporting integration with SIEMs, ticketing systems, and other security tools. Users can also automate routine tasks such as updating asset inventories and synchronizing vulnerability data from InsightVM.; ; However, users cannot use the API to directly change MDR service configurations that affect detection logic, rule priorities, or response workflows—these are managed by Rapid7’s SOC and require formal requests. The API does not permit users to alter core MDR operational settings, initiate or modify incident response actions, or adjust service-level parameters. Additionally, access to sensitive MDR functions, such as rule creation or deletion, is restricted to maintain service integrity and compliance.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: You can use Threat Command rules to enforce a remediation or other actions on an alert. As opposed to global policy rules (https://docs.rapid7.com/threat-command/global-policy-rules), Threat Command rules enable more specific search criteria and additional activities.; ; You can create rules (also called policies) that will apply actions to all alerts of a specific alert type or to a subset of those alerts that match defined criteria.; ; The steps of creating a policy are a) to define to which alerts to apply the actions and b) to define what to do to the matching alerts.; ; By default, rules act on new alerts. After defining a new rule, you are given the option to include past alerts in the defined actions.

Scaling

• Independence of resources: Threat Command uses a multi-tenant architecture, allowing each customer (tenant) to have isolated views and management of their own data and resources. This setup ensures that user performance and data are separated, so the demand or activity from one user or tenant does not impact others. Each tenant’s assets, alerts, and configurations are managed independently within the platform, supporting performance isolation and security for all users.

Analytics

• Service usage metrics: Yes
• Metrics types: Rapid7’s target is 100% System Availability. "System Availability" means the percentage of total time during which the Service is available for Customer to send data into the platform (“Data Collection Uptime”) or to log in to the solution (“Log-in Uptime”), excluding a Scheduled Maintenance Window. The Scheduled Maintenance Window shall be posted on the Rapid7 Status page with at least 24 hours’ notice. SLAs are monitored and enforced through our technology platform. All downtime, planned and unplanned, is documented on our status site (https://status.rapid7.com/).
• Reporting types: Real-time dashboards
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Rapid7

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with SSAE-18 / ISAE 3402
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Degaussing

Data importing and exporting

• Data export approach: Users can export data from Threat Command by selecting the relevant threats or alerts and clicking the Export option. Data is exported in CSV format, with options to filter results and select specific columns before downloading.
• Data export formats: CSV
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • CSV
  • TXT
  • STIX

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: Other
• Other protection within supplier network: To ensure the security of customer data throughout its lifecycle, Threat Command encrypts information at rest and in transit. ; ; • At Rest; • Full disk encryption – all data is stored encrypted at the storage level using AES-256; • Encryption methodology incorporates FIPS 140-2 validated module; • In Transit; • TLS Latest version (1.2/1.3 as required by PCI 3.2 compliance); • Internal services communicate securely using TLS 1.3; • “Key” Management; • Google cloud-managed key management (FIPS 140-2) ; ; Regular access reviews and segregation of duties further safeguard data from unauthorized access or modification.

Availability and resilience

• Guaranteed availability: Rapid7’s target is 100% System Availability. ""System Availability"" means the percentage of total time during which the Service is available for Customer to send data into the platform (“Data Collection Uptime”) or to log in to the solution (“Log-in Uptime”), excluding a Scheduled Maintenance Window. The Scheduled Maintenance Window shall be posted on the Rapid7 Status page with at least 24 hours’ notice. SLAs are monitored and enforced through our technology platform. All downtime, planned and unplanned, is documented on our status site (https://status.rapid7.com/). ; ; If System Availability during a given month is less than 99.95%, Customer may be eligible for a credit as detailed here: https://www.rapid7.com/legal/sla/. (https://www.rapid7.com/legal/sla/)
• Approach to resilience: Data is stored in AWS data centers located inside nondescript facilities. Physical access is strictly controlled both at the perimeter and at building ingress points by professional security staff utilizing video surveillance, state of the art intrusion detection systems, and other electronic means. Authorized staff must pass two-factor authentication a minimum of two times to access data center floors, and all physical access by employees is logged and audited routinely. When an employee no longer has a business need for these privileges, their access is immediately revoked, even if they continue to be an employee of Amazon. Datacenter access and information is only provided to employees and contractors who have a legitimate business need for such privileges. All visitors and contractors are required to present identification and are signed in and continuously escorted by staff. More information can be found here: https://aws.amazon.com/compliance/data-center/controls/ (https://aws.amazon.com/compliance/data-center/controls/)
• Outage reporting: All Command Platform downtime, planned and unplanned, is documented on our status site (where you can subscribe for email updates): https://status.rapid7.com/

Identity and authentication

• User authentication needed: Yes
• User authentication: Other
• Other user authentication: Different authentication methods for your organization are available (and configurable by local admin) depending on your organization's needs:; ; An external identity provider (IdP) may be used to configure SSO. This feature allows you to authenticate and control user access to the Command Platform from your existing single-sign on solution. ; ; The Command Platform offers Multi-factor authentication (MFA), including:; ; • Universal 2nd Factor (U2F); • OKTA Verify; • Google Authenticator; • SMS Authentication; ; You can also configure additional settings for your users, such as how often they must complete multi-factor authentication.
• Access restrictions in management interfaces and support channels: Rapid7 follows the principle of least privilege, therefore, access is granted on an as-needed basis with the minimum necessary permissions. This includes office badges, which have an access request process & are included as part of our quarterly access revies and immediately upon employee termination. Conflicting duties and areas of responsibilities are segregated to reduce opportunities for unauthorized or unintentional Access rights are restricted based on business needs. All privileged access is reviewed on a regular basis. For all other application, system, and physical access reviews are completed at varying intervals based on risk.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Other
• Description of management access authentication: Policies including two-factor authentication, jump hosts, service segregation, and per-service permissions ensuring least-privilege access methodologies are applied for Rapid7 access to customer data.; ; Locally, authentication is configurable by local admin:; ; An external identity provider may be used to configure SSO. ; ; The Command Platform also offers MFA, including:; ; • Universal 2nd Factor (U2F); • OKTA Verify; • Google Authenticator; • SMS Authentication; ; You can also configure additional settings for your users, such as how often they must complete multi-factor authentication.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Rapid7 follows a comprehensive information security program aligned with industry-leading frameworks, primarily ISO/IEC 27001 and the NIST Cybersecurity Framework (CSF).; ; Our policies and processes are designed to protect the confidentiality, integrity, and availability of customer data.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Rapid7 enforces a Configuration Management Policy to ensure consistent, secure infrastructure using baseline configurations and automated tools for deployment and validation. All changes to cloud infrastructure (primarily AWS) are managed in code, version controlled, peer reviewed, tested, and approved before production deployment. Rollback mechanisms and monitoring ensure rapid compliance restoration if manual changes occur. Change management follows Agile and Scrum methodologies, emphasizing review, testing, and communication to prevent service disruptions. Emergency changes are logged and approved. Customers are notified via email if service use may be impacted, and operational status updates are available at https://status.rapid7.com (https://status.rapid7.com/)
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Information Security continuously monitors Rapid7’s corporate IT and Command Platformenvironments for system vulnerabilities in accordance with formally documented VM processes and procedures, conducts network and agent-based vulnerability scans of these environments on a continuous basis, with new vulnerability results coming in daily or weekly. Rapid7 also monitors its websites for web application vulnerabilities. Security patches are deployed on a regular basis for corporate IT systems and by Platform Delivery for platform infrastructure. Out-of-band patching is performed for all vulnerabilities, including critical vulnerabilities, in accordance with our Vulnerability Handling & Disclosure Standard Operating Procedure.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Rapid7 uses an enterprise-level central log management solution that will allow for the consolidation and retention of critical log files to ensure their accessibility, integrity, and reviewability. Rapid7 ensures cloud actions are logged and monitored. All AWS API actions are logged. Access to servers and services are logged to external systems to prevent tampering. Logs are analyzed by Rapid7’s own products (InsightIDR and InsightOps) for notable events. Rapid7’s Managed Detection & Response services team works with our internal Security Operations team to monitor these events 24/7 and investigate any alerts.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Rapid7 maintains a formal Incident Response Policy and procedures in accordance with industry best practices and to meet numerous compliance requirements. This policy and supporting procedures document the process for analysis, containment, eradication, recovery, and follow up in the event of a security incident. Annual testing and refinement of this policy and procedures is required to help prepare for adverse security incidents and to manage and minimize risk. Rapid7 will notify customers of any breaches affecting their data within 72 hours. ; ; Any incident that affects customers can be reported via email.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 30 day trial of all software components being evaluated
• Link to free trial: N/A

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Intertek
• ISO/IEC 27001 accreditation date: Tuesday 11 November 2025
• What the ISO/IEC 27001 doesn’t cover: N/A, our certification is for the whole business and all entities.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: BSI
• ISO 9001 accreditation date: Monday 5 February 2024
• What the ISO 9001 doesn’t cover: N/A, our certification is for the whole business and all entities.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 36000459-87c3-48a0-90ab-2eae09d76408
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: E93edaa5-c759-4d59-bddf-57808bc91630
• Other security certifications: Yes
• Any other security certifications:
  • ICO Registration certificate number ZB656344
  • Iasme cyber assurance level one

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@cyberlab.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.