Synergi Software Limited
Cloud Consultancy and Support Services
Full range of consultancy, development, training and support services for cloud technologies including:
Microsoft365,
Sharegate,
SharePoint Online,
Microsoft Teams,
Microsoft Viva,
Microsoft Copilot and Copilot Studio,
Nintex Process Manager,
Nintex Automation Cloud,
Robotic Process Automation (RPA),
Dynamics365,
Azure,
Power BI,
Power Automate,
Power Apps,
Power Pages,
dox42 document automation,
box.com
Features
- UK based consultancy and development services
- Build, deploy and manage cloud applications
- System architecture and planning
- Onsite or remote services as required
- UK based helpdesk and support
- Full project and service management capability
- Customer Success Management and Account Management resources
- Application security and information governance
- Refer to Service Definition Document for product details
Benefits
- Enables transition to cloud technologies
- Delivers automation and digital processes
- Business improvement and efficiences
- Identification and management of risk
- Business resilience and disaster recovery
- Best in class technologies
- Optimisation of deployment of cloud technologies
- Employee engagement and wellbeing
- Support hybrid and remote working patterns
- Digital transformation
Pricing
£800 to £1,500 a unit a day
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at info@teamsynergi.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
4 5 8 6 9 0 4 4 7 1 7 2 0 1 8
Contact
Synergi Software Limited
Team Synergi
Telephone: 01914770365
Email: info@teamsynergi.co.uk
Planning
- Planning service
- Yes
- How the planning service works
-
Synergi delivers discovery and engagement sessions,
to facilitate requirements gathering and business analysis, resulting in a defined scope including functional and technical specification documents and project definition document. - Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- Microsoft 365, SharePoint Online, Teams
- Nintex Process Manager & Automation
- Microsoft Viva, Copilot & Copilot Studio
- Dynamics 365, Business Central
- Azure
- Microsoft Power Platform
- Dox42
- Box.com
- Sharegate
Training
- Training service provided
- Yes
- How the training service works
-
Onsite Training workshops 1 to 1 and group,
Knowledge transfers,
Training documentation,
MS Teams tutorials,
Blended learning - Training is tied to specific services
- Yes
- Services the training service works with
-
- Microsoft 365, Teams & SharePoint Online
- Microsoft Viva, Copilot & Copilot Studio
- Nintex Process Manager & Automation
- Power Platform & Power BI
- Dynamics 365, Business Central
- Dox42
- Box.com
- Sharegate
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
-
Synergi delivers discovery and engagement sessions to enable
project write up dedicated project manager, test migrations,
use of migration tools, regular planning meetings leading up to migration, onsite/remote support, migration reviews/lesson learnt. - Setup or migration service is for specific cloud services
- Yes
- List of supported services
-
- Microsoft 365 and SharePoint Online
- Dynamics 365
- Microsoft Power Platform & Power BI
- Nintex Process Manager & Automation
- Datto
- IOMART
- Azure
- Box.com
- Dox42
- Sharegate
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
Internal testing.
Handover documentation/user manuals.
User Acceptance testing (UAT).
Software assurance provided by application vendor platforms. Customer Training
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security testing
- Security incident management
- Security audit services
- Certified security testers
- Yes
- Security testing certifications
- Cyber Scheme
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
-
UK based Service Desk supporting by telephone/online/remote during business hours.
The service desk supports the full range of services outlined in the Service Definition Document.
Service scope
- Service constraints
- Services are available during UK business hours (refer to Service Definition Document for details).
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- Monday - Friday 08:00-18:00, out of hours support is possible for an additional cost.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
Typically, 08:00-18.00 UK hours, Monday to Friday, excluding public holidays.
Flat rate service is provided along with a support contract, can be tailored to the needs of the customer, including development hours.
All support contracts are flexible and priced to your needs.
The support desk is manned by a technical support analyst, and supported by technical consultants and account managers.
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Microsoft, Nintex, dox42, box.com
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Synergi are committed to being an environmentally friendly company, in 2022 we have introduced an initiative to plant 1 tree for every consultancy day sold. All of our company vehicles are hybrid, we encourage remote first meetings and the use of public transport when remote is not possible, we have swapped all of our office lighting to be more energy efficient and will continue to be committed to further opportunities to improve where possible.Covid-19 recovery
Synergi has employed a number of people who were made redundant due to the Covid-19 pandemic, we have run free webinars to encourage the use to Team and help train people who would otherwise have not used remote tools as part of their daily working life. We have ensured that our offices are Covid 19 secure by introducing social distancing and making some roles fully remote and some hybrid. We have also worked on a number of client projects that have focused around “return to office” activities.Tackling economic inequality
Synergi run both a graduate and apprenticeship scheme, we are fully committed to investment in both areas. All employees benefit from a minimum of one Continuous Profession Development Day per month, many employees have gained notable professional qualifications off the back of this.Equal opportunity
Synergi has a disability-friendly office, we employ a number of people from diverse economic, ethic and social backgrounds. We monitor our gender pay gap which is currently 1.3% which is below the national average of 15.5%.Wellbeing
Synergi are committed to employee well-being, we have implemented unlimited holidays within the last 12 months, we have ran anonymous staff surveys to get feedback on working conditions and proactively asked for suggestions for improvements.
Pricing
- Price
- £800 to £1,500 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at info@teamsynergi.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.