CIVITEQ TRADING LIMITED

Interim Services

Interim Services from Socitm Advisory bring specialised capabilities to help organisations build and deploy an appropriate transformation strategy. This includes the design and transition from localised ICT to Cloud based services through quick provision of specialist interim services and resources to meet buyer’s needs.

Features

• Digital Leaders to shape and lead your digital transformation programme.
• Leading the reshaping of your ICT service.
• Managers with access to other technical specialists.
• Short term cover for absence and skills gaps.
• Technical specialists to fill in for someone you can’t find.
• People who can be brought in at short notice.
• Programme and project managers skilled at delivering successful outcomes.
• Enterprise and Business Architects to support design of ICT services.
• External Market Intelligence.

Benefits

• Socitm Advisory Interims are extremely cost effective.
• We have a range of qualified and experienced ICT professionals.
• We pre-qualify candidates, check and test certification.
• Access to a wide network of digital leaders and intelligence.
• Experts in political and senior leadership engagement.
• Proven experience across multiple levels and sizes of organisation.
• Flexibility of contractual terms short and longer.
• Minimised risk access to proven leaders and skills.
• Options for retained service to support new role holders.
• Proven expertise in internal staff coaching and development.

£550 to £1,700 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@civiteq.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

458702477213046

Contact

Juliet Gurney - Director of Sales
01604 709 456
sales@civiteq.co.uk

Planning

• Planning service: Yes
• How the planning service works: With over 100 customers across local and central government, housing, health and social care, blue light services, the third sector, utilities and more – we have a proven track record of delivering transformation and modernisation programmes that improve public services for the benefit of a buyer's organisation, and the communities they serve. Our core business capabilities sit across three broad business practices. These areas of expertise will inform the successful planning and implementation of all our cloud hosting and software services. ; ; Planning starts with developing a clear understanding of the business and service drivers. Focus will be placed around providing guidance and insight through the following: ; ; Impartiality: unbiased view of the options. ; ; Extensive knowledge and expertise: gathered from our work with many organisations to successfully appraise, procure, plan and implement cloud hosting and software services including ERP and digital service transformation projects. ; ; Market intelligence: developing a comparative benchmark analysis, using data and insights from our extensive experience, to inform options based on the buyer’s specific strategic drivers to ensure that the strategy developed is aligned with organisational objectives. ; ; Best practice: using industry recognised methodologies and our team of accredited project/programme managers and subject matter experts to create detailed delivery plans.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We provide comprehensive training and/or knowledge transfer to build buyer's internal capacity and capability to support the successful adoption or migration of cloud services. We work closely with buyers to fully map training needs as part of the change journey and provide detailed stakeholder analysis so that training is targeted and relevant to each role. ; ; Our five stage Knowledge Transfer model informs sustainable training in a controlled, measured and visible manner, including: ; ; Step 1: Baseline and frame requirements - understanding critical knowledge gaps and timescales for completing the training. ; ; Step 2: Create knowledge transfer plan – considering feedback on preferred learning styles and factors such as capacity and resource availability. ; ; Step 3: Deliver and monitor – including lessons learned being reviewed to ensure iterative improvements over time. ; ; Step 4: Consider wider sharing – identifying any cross sector application. ; ; Step 5: Transition and project close – checking that all agreed deliverables have been met, success criteria has been achieved, and reviewing the skills matrix. ; ; Different options for training delivery methods range from one-to-one coaching provided on-site or online, group training sessions, video training and related documentation.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: As an independent organisation, Socitm Advisory is supplier agnostic and we have unparalleled experience in providing objective, independent advice to our clients. ; ; Once we have developed the strategy and implementation plan with the Buyer, we will provide the resource to successfully manage the programme through to completion. Specific tasks will be detailed within our methodology and agreed with the Buyer to inform a detailed delivery plan based on achieving their specific project objectives. ; ; Our experienced team of consultants is adaptable based on the Buyer’s internal controls and governance, and work to industry-standard best practice for programme and project management, change management methodologies and quality management. This includes being accredited in P3M3, MSP, AgilePM, and Prince2 methodologies, as well as holding ISO9001: 2015 quality management certification. This expertise will inform the successful delivery of each milestone within the delivery plan and achieve the best outcomes for the Buyer when they migrate to the cloud or between cloud services.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our experienced team of consultants work to industry-standard best practice for programme and project management, change management methodologies and quality management and assurance. This includes being accredited in P3M3, MSP, AgilePM, and Prince2 methodologies. We also hold ISO9001: 2015 quality management certification, as well as ISO27001 certification and Cyber Essentials Plus accreditation to manage information security. Using this expertise we will help buyers to define quality standards and inform the performance testing strategy and implementation. ; ; Our performance testing methodology includes static testing, unit testing, systems integration testing, (whole) systems testing, user acceptance testing, and test resource planning.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: No

User support

• Email or online ticketing support: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: No
• Support levels: Mon - Fri 9-5; Response within 24 hours

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 21/11/2022
• What the ISO/IEC 27001 doesn’t cover: Item A.14.2 Security and Development support process, subsection A.14.2.1 to A14.3.1.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Fighting climate change and environmental sustainability presents challenges and opportunities for Socitm Advisory and our customers. To minimise the negative and maximise the positive impact that our working practices have on the environment, we have committed to several priorities, including carbon footprint reduction, eliminating the use of single-use plastics, and maximising the environmental benefits of remote delivery. ; ; Our roadmap for environmental sustainability is not limited to carbon footprint reduction but has a broader reach through our Corporate Social Responsibility (CSR) programme. We regularly encourage environmental awareness among our employees and develop programmes, where we reuse, recycle or donate 100% of our e-waste, including computers and servers. ; ; Our commitment to the environment extends to our customers too, where we engage in programmes supporting local green agendas and ensure that our work does not negatively impact local environments. ; ; Our Socitm Woodland Programme – which is a designated plot of land that will allow us to plant trees for significant work moments. This is used to recognise a staff promotion, the delivery of a piece of work for a client, or the onboarding of a new partnership. Whist giving recognition to others, this also allows us to impact positively on the environment. ; ; Since 2021, we have donated over £12,000 to Heart of England Forest, as well as spending 4 volunteer days (224 hours between the team overall) throughout the year to plant trees, support the growth and establishment of new woodlands, and create and maintain habitats. ; ; We constantly reflect on how the company operates and its guidance to staff and associates. We consider the impacts of our working practices on the economy, the environment, and its broader social impacts at the Board level on a quarterly basis.

  Covid-19 recovery

  Throughout and beyond the COVID-19 pandemic we have continued to focus on this area for our business and clients. During the pandemic, we were able to provide continuous service to all our customers, including delivering projects that supported clients to implement solutions to maintain and adapt services for communities. All our programmes/projects have been delivered and continue to be delivered remotely adapting to reflect our clients' Covid policies and approaches. We have been able to hold conferences, one-to-one meetings, and group meetings by using Microsoft Teams and other tools. Our core IT infrastructure is hosted via the cloud, which allows us to access via the internet remotely allowing continuation of work and ensuring our delivery of services to our customers is not impacted. Where resources are impacted due to the absence of work, we are able to backfill resources who will have access to documents, thereby causing minimal risk of service.

  Tackling economic inequality

  When committing to a long-term Programme, we prefer to build a team of permanent Socitm Advisory employees. When looking to attract new staff to a Programme, we ensure that any external facing collateral (job specifications, adverts, editorials) are screened to ensure there is no unconscious bias. We are participants, on a national basis, in schemes to promote opportunities for disadvantaged people – our Empowering Women Programme to increase (and develop) the number of women in technology is industry-recognised (https://socitm.net/lead/empowering-women/). ; ; Learning and Development ; ; We invest in the development of our staff and colleagues with many planned interventions to provide the levels of support needed to promote and assist with employees’ learning journeys, including corporate coaching and mentorship schemes and partnering with Udemy allowing access to instant learning content. We also access learning via our sister company Socitm through training programmes such as the Leadership programme, Top Talent and Empowering Women. ; ; Supplier Diversity ; ; Socitm Advisory is supplier agnostic, which makes us independent and impartial throughout. ; ; We have several alliance service providers that we use, ranging from niche organisations to SMEs to larger organisations. Where there is a specific requirement to sub-contract a service for larger programmes we would look to engage with local organisations. ; ; We ensure suppliers are paid promptly to protect their economic viability and we provide support through our finance team to speedily resolve payment issues. ; ; Security ; ; We utilise industry best practice systems, ensuring data and information required for client delivery are securely backed up to enable business continuity, with all our data stored in the cloud. We are Cyber Essentials Plus accredited and all our employees attend yearly GDPR/Data protection awareness training.

  Equal opportunity

  In May 2024, 70% of our leadership roles (Executive Board, Heads of Service, and Non-Executive Directors) are held by women and our business is split 59:41 by gender, as a result, our most recent gender pay gap reporting has us well within the +-5% expectation. This is a very healthy position for our sector and market space. We focused on creating a fair and attractive working environment for all and are proud to have achieved neutrality in our gender pay gap, which we have voluntarily reported since March 2020.; ; Ensuring equality we have in place flexible working, allowing us to attract talented consultants who are returning to work after a period of absence, along with those who have other life commitments. Ensuring work/life balance for all.; To enable us to reach our future state we have five supporting goals, these cover the more specific areas:; • Resourcing, attraction and talent development.; • Equal pay.; • A gender-balanced workforce.; • Leadership.; • Disability confidence.; We have very strong corporate values shared by all and we consider ourselves a family as much as a company. We are all driven to ensure commitment to fair and equal pay onshore, near shore and offshore. Ensuring we provide remuneration at above both minimum and living wage levels for our staff.

  Wellbeing

  Ensuring the well-being of our employees has been a cornerstone of our company ethos, particularly heightened during the challenges brought forth by the COVID-19 pandemic. Our comprehensive Wellbeing Programme reflects our commitment to supporting our employees' mental, physical, social, and financial health. ; ; Through initiatives like our Employee Assistance Programme, mental health support tools, and e-learning training, we've strived to create a culture where discussing mental health is not only encouraged but normalised. Our dedicated Wellbeing Team, comprising over 19 Wellbeing Champions, has invested over 250 hours into crafting and implementing this program, ensuring it addresses the diverse needs of our workforce. ; ; In recognising the importance of inclusivity, we launched a menopause-friendly workplace initiative in January 2023. With over 45% of our female employees aged over 40, we've partnered with Henpicked to provide training sessions, workshops, and additional resources. Internal employees have been trained to deliver this crucial training to our leaders and executive board members, fostering understanding and support for those experiencing menopause. ; ; Furthermore, our commitment extends beyond our internal team; we actively promote the well-being agenda to our colleagues, partners, and customers, ensuring a holistic approach to fostering health and happiness. ; ; Our wellbeing sessions cover a range of topics, from diversity to managing finances, fostering open dialogue and ensuring no topic is off-limits. This culture of openness not only supports individual well-being but also fosters a sense of belonging and friendship among our team. ; ; As we move forward, we remain dedicated to continuously evolving and enhancing our well-being initiatives, ensuring that all members of our community feel supported, valued, and empowered to thrive both personally and professionally.

Pricing

• Price: £550 to £1,700 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@civiteq.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.