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JustPark

Car Park Revenue Maximisation (Reservations)

JustPark Reserve is our core product, allowing customers to find, book and pay for your spaces through our award-winning app. You’ll benefit from a reliable revenue stream and your customers will enjoy the convenience of pre-booked parking.

Features

  • Web - search, reserve and pay for parking
  • Mobile applications - search, reserve and pay for parking (iOS/Android)
  • Multiple payment options (Credit, Debit, ApplePay, GooglePay)
  • Multiple access integrations (with almost all hardware providers)
  • Multiple enforcement integrations (with most major providers)
  • Simple, intuitive back-office operations platform, Luna
  • Industry leading customer engagement tool - "JustPark Reach"
  • Leading demand integrations with Ticketmaster, Trainline, Parkopedia and more.
  • Reservable parking from 15 minutes to rolling monthly subscription
  • A trusted way to list your spaces (Trustpilot score 4.5/5)

Benefits

  • Revenue maximisation - driving occupancy through JustPark's 13 million customers
  • An award-winning, regularly updated app
  • Real time feedback on how parking sites are perceived
  • Enhanced customer experience and support
  • A highly available solution with >99.9% uptime
  • A marketing engine of >£1m spend on Google alone

Pricing

£0 to £100 a transaction

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at anthony@justpark.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

4 5 8 8 4 6 2 0 7 1 2 2 1 3 8

Contact

JustPark Anthony Eskinazi
Telephone: 07740347661
Email: anthony@justpark.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
There are no service constraints related to our core service
System requirements
No system requirements

User support

Email or online ticketing support
Email or online ticketing
Support response times
92% of queries are answered in less than 24hrs with no difference between weekday and weekend response times.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
We use a Zendesk built product, not in house - Zendesk has tested their product extensively with assistive tech users and rated as Level AA.
Onsite support
Onsite support
Support levels
For our end users (drivers), we have direct support as well as a range of self-serve capability. This has been detailed in other responses. For our local authority customers, JustPark provides 2 lines of support at no additional cost. Firstly, all have a named account manager to answer any queries they have and to ensure they are getting the best out of the platform. Their role is to be a business partner to each of our customers. Secondly - for more tactical, immediate issues, all clients have access to our Network Operations team. They can deal with a range of issues for partners from tariff changes to PCN issues.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
JustPark aims to achieve the smoothest possible start to each service we operate both for drivers and for our partners. We offer a comprehensive suite of onboarding support and training options tailored to various needs. Onsite Training: For our local authority partners JustPark provides in-depth onsite training sessions. These are designed to familiarise staff with our systems and tools. Our training sessions are comprehensive, covering everything from basic operations to advanced features, ensuring that every team member is well-equipped to use our services effectively. Training includes: - A demo of the back-office portal. A demo login will be provided so you can become familiar with it before the service goes live. - A demonstration of how the motorist uses the service. - Encouraging every participant to download the app and make a test parking session and also by making a phone call. - Handheld operations and troubleshooting for CEOs - concentrating on reducing incorrect PCNs - Financial, Compliance, Audit and Reporting session for Finance, Enforcement and Compliance teams User Documentation: In addition to on-site training, we provide detailed user documentation that includes step-by-step guides, FAQs, and troubleshooting tips.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
We have established a straightforward procedure for data extraction and transfer at the end of a contract. - Data Extraction Request: Clients can initiate the data extraction process by submitting a formal request through their dedicated account manager - Data Preparation: Upon receiving the request, JustPark's IT team will prepare the data for extraction. This involves compiling the necessary data from our systems, ensuring that it includes all user transactions, parking history, financial records, and any other relevant data collected during the contract period. - Transfer Method: The data is typically provided in common formats such as CSV, Excel, or JSON, depending on the client's needs. We offer several secure methods for data transfer, including encrypted email attachments, secure FTP transfers, or through a secure cloud storage service, allowing the client to download the data directly. - Confirmation: Once the data transfer is complete, we confirm with the client that they have successfully received and accessed all necessary data. - Deletion of Data: After ensuring the client has successfully received their data and no further retrievals are necessary, we securely delete the data from our systems in accordance with our data retention policy and legal requirements.
End-of-contract process
At the conclusion of any contract with JustPark, we look to ensure a smooth and structured closure process that minimises disruption for both the client and their end users. Transition Planning: Should a client decide not to renew we will sit down with them and establish a transition plan. This includes the timeline and key activities required to ensure a smooth handover to another provider. Data Extraction and Transfer: At the relevant point JustPark assists in the secure extraction and transfer of all relevant data collected during the contract period. This is done in compliance with GDPR and other relevant data protection laws. Service Wind-Down: Notification to Users: End users are notified about the upcoming change in service provision and future parking arrangements. Technical Decommissioning: JustPark's technical team systematically decommissions services, ensuring that all software integrations, API access are appropriately removed or disabled. Financial Reconciliation: All financial transactions are reconciled, and final invoicing is completed. Any outstanding payments are settled as per the contractual agreements. Post-Contract Support: JustPark offers post-contract support to address any lingering issues or questions. The duration and nature of this support are usually defined in the original contract or as part of the exit agreement.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
There are no differences in functionality between our mobile and desktop websites.
Service interface
No
User support accessibility
None or don’t know
API
Yes
What users can and can't do using the API
The JustPark Enforcement API provides Civil Enforcement Officers (CEOs) with comprehensive, accurate, and real-time parking session data, enabling the verification of active parking rights and supporting enforcement and monitoring activities. Various parking operators, including Conduent, ZatPark, WSP, and others, have successfully integrated enforcement solutions with JustPark through this API. In case a client opts to switch to a new supplier and seeks integration with JustPark at any point during the contract, we can utilise this API to implement more advanced integrations, such as automatic number plate recognition solutions.
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
The JustPark solution is highly customisable by the client to suit their parking needs. The robustness and versatility ensures all combinations of on and off-street tariff schedules can be delivered whilst applying a combination of varying rules surrounding day, evening and overnight parking sessions, tariff rates, minimum / maximum purchase, free/discounted parking, no-return and maximum stay periods, event-day parking, vehicle restrictions, fuel/vehicle type adjustments.

Scaling

Independence of resources
JustPark's strategy incorporates scalable infrastructure alongside advanced redundancy and failover mechanisms, ensuring uninterrupted service even during peak demand periods. Our yearly stress tests evaluate the upper limits of our infrastructure by simulating high-demand scenarios based on current and forecasted growth volumes. Through this process, we identify and resolve any potential issues, guaranteeing seamless performance during peak periods and maintaining consistent service reliability for our users.

Analytics

Service usage metrics
Yes
Metrics types
JustPark offers a complete reporting and business insight package. It is two-fold: - For day to day operations and basic oversight of booking and transaction data, our back office system - Luna, is - For more complex business insight and reporting we can offer our partners JustPark Insights, a globally leading parking BI tool. This provides a wealth of customisable insights into the performance of your parking assets (occupancy, revenue, trends, parker type etc).
Reporting types
  • API access
  • Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Our back office tool, Luna allows users to view and analyse performance data. It also allows simple export of booking, transaction and financial data into a clients own system for further analysis. Export is via CSV.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Our service SLA stipulates 99.9% availability. We consistently exceed this, frequently achieving 100% availability including no planned downtime
Approach to resilience
JustPark ensures resilience through a multi-layered strategy. Our infrastructure features redundant systems and failover mechanisms to handle hardware or network issues. Data is regularly backed up and stored in multiple locations for protection against loss. Our application architecture is scalable to adapt to varying demands without performance issues. We prioritise staff training and conduct regular drills for effective incident response. This comprehensive approach ensures JustPark remains resilient and provides reliable services to users at all times.
Outage reporting
JustPark ensures >99.9% uptime, eliminating the necessity for clients to monitor the service. In the unlikely event of an outage, automated processes promptly notify clients, with updates provided every 30 minutes until resolution. We utilise various public-facing channels, including Mobile Apps, IVR, Website, our call centre, and Social Media platforms, to alert end-users and offer relevant advice and assistance.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
We can, if necessary, restrict access to our Back-Office System (our management interface) to specific IP addresses
Access restriction testing frequency
At least every 6 months
Management access authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
Teamwork IMS Ltd
PCI DSS accreditation date
22/09/2023
What the PCI DSS doesn’t cover
All our payment channels are covered by this certification.
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
PCI DSS (Level One Certified)
GDPR
OWASP Top 10 Best Practices
Information security policies and processes
We maintain a strong information security policy along with an enforcement governance regime to ensure its adherence. This policy is aligned with ISO27001, PCI DSS Level 1 requirements, the Data Protection Act 2008, and the GDPR. Security events are diligently monitored and logged using industry-standard security information systems. These systems are configured to aggregate all security events into a single platform, enabling inspection, analysis, and alerting of our systems administrators to any suspicious network activity. These processes undergo yearly audits, including validation of this monitoring and logging process, as part of our PCI-DSS compliance efforts.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
An executive-endorsed change management policy has been set in place to meticulously evaluate how changes affect our business and security. This policy outlines clear parameters, ensuring that hardware, software, database, network, and telephony services are thoroughly reviewed. With this system, we can seamlessly monitor services throughout their lifecycle, covering installation, modification, testing, removal, relocation, and upgrades.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Our vulnerability management process operates on a fortnightly basis, with additional ad-hoc checks for critical security patches. It follows a four-step process covering corporate security patching, production security patching, core infrastructure patching, and vulnerability scanning. We use the Common Vulnerability Scoring System (CVSS) standards to assess threats and vulnerabilities, enabling us to assign severity ratings to findings and vendor-supplied patches. For compliance, we conduct both internal and external vulnerability scans monthly through a PCI-approved scanning vendor. Critical or high vulnerabilities and patches are remediated promptly, with a maximum threshold of 30 days.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
We've implemented an array of monitoring systems, including DDOS mitigation, intrusion detection, file integrity, firewall (both hardware and software), antivirus, and log aggregation. These systems work in real-time to prevent attacks, supported by a network architecture that restricts direct internet access to critical systems. Payment data is encrypted within the database and accessed solely via designated payment applications. Our access control relies on user-based authentication and authorisation processes, with permissions explicitly assigned by our administrators.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
In the event of an incident, we follow our documented Incident Response Plan, which outlines the roles and responsibilities of the Security Incident Response Team. Major security incidents affecting the JustPark platform are communicated via email to agreed-upon client contacts within 72 hours. End-users and clients can report incidents through our customer support, operations team or Account Manager which are all trained in incident response and handling procedures.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Equal opportunity

Fighting climate change

Electric Vehicle Charging
As an organisation we are passionate about providing sustainable transportation solutions to help the environment. This is reflected in our mission which is “to repurpose and optimise spaces, ensuring people can make smarter, seamless and sustainable transport decisions.” In early 2020, we built a dedicated mobility team within our organisation to focus on facilitating the roll out of a new electric vehicle charging network, with charging points located across the JustPark parking network including private and public parking spaces We currently allow drivers to pay for their parking and charging through a single payment through the JustPark app at over 300 locations across the country.

Equal opportunity

JustPark & Vote
At JustPark, we believe that there should be as few obstacles as possible when it comes to casting your vote. As a result, we offered all of our customers 30 minutes free parking on December 12th – our way of removing any mobility-related barriers to their democratic rights. Our JustPark and Vote promotion allowed vulnerable motorists to find their polling station with ease and the nearest parking space to their polling station. This campaign was backed by Alan Johnson, former Home Secretary, who served as it’s ambassador. With our first December election in a century, research identified that 3 out of 5 people worried that adverse weather conditions could impact voter turnout. Due to weather concerns 20% of people stated that they were more likely to drive to vote, but were concerned about parking costs and availability. This innovative initiative, helped 100s of people across the country vote and was covered by The Daily Mirror, Daily Mail, Daily Record, Sky News TV and many other publications. This campaign has been nominated for the Automotive and Transport Marketing Communications campaign of the Year - https://www.prmoment.com/blog/the-shortlist-for- the-prmoment-awards-london-and-the-south-2020

Pricing

Price
£0 to £100 a transaction
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
We are happy to add parking inventory onto JustPark Reserve on a trial basis so partners can start to see the revenue we can drive to their sites. Any revenue gained is shared as per the pricing document but there is no minimum term.
Link to free trial
Please message for further details.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at anthony@justpark.com. Tell them what format you need. It will help if you say what assistive technology you use.