Jacobs U.K. Limited

Product Management and Agile Delivery

Jacobs provides a comprehensive Product Management and Agile Delivery service, enabling clients to transform abstract ideas into impactful realities. Our service focuses on user and business discovery and enabling efficient delivery using agile methods such as Scrum and the Software Delivery Lifecycle.

Features

• User and business discovery
• Business analysis
• Solution requirements analysis
• Applying the Government Service Manual
• Roadmap and Backlog management
• Developing user stories and personas
• Agile coaching and facilitation
• Deep domain experience in the engineering, environment and flooding sectors.

Benefits

• Enhances efficiency in project delivery
• Enables services to deploy quicker
• Reduces the user and business acceptance risk
• Targets benefits through prioritised roadmap

£716 to £2,176 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hugh.mcmichael@jacobs.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

458999485803151

Contact

Hugh McMichael
0131 659 1500
hugh.mcmichael@jacobs.com

Planning

• Planning service: Yes
• How the planning service works: At Jacobs, we assist buyers in planning their cloud hosting or software services implementation. Our approach is rooted in understanding the unique needs of each client and the problem they want to address. We use a discovery, alpha, beta, live approach, adhering to the Government Service Manual and use a light-touch, but stage gated Software Delivery Life Cycle. This ensures that the solutions and services we enable meet the needs of customers and their users with clear goals and expectations at every stage of delivery. We collaborate closely with development teams, users and stakeholders to ensure the solution is feasible, viable and desirable with the given budget, time and technical constraints. Applying agile practices enables continuous learning and adapting to ensure the solution meets the business case and continuously improves to deliver the best possible outcomes.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Training and change management are a core aspect of our product management approach, particularly for cloud migrations and enabling the uptake of new services. We provide custom training plans including classroom, instructor-led remote, self-led online courses, as well as working with development teams to implement integrated on-boarding and guidance directly into solutions.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Jacobs supports buyers in migrating to the cloud or between cloud services. Our team leverages its deep domain expertise and broad technical expertise for cloud solutions and services. Our product managers are adept at working with client, user and IT communities to plan and implement strategies for moving offline or on-prem approaches to the cloud. We work closely with clients, ensuring a smooth transition that minimises disruption and maximises efficiency.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our Product Management and Agile Delivery service is business outcomes focused, we ensure that solution delivery matches business requirements by facilitating user and business acceptance testing. Our test and automation specialists can further this approach by bringing functional and non-functional testing including security, performance, scalability and load testing. Our agile approach to managing cloud delivery ensures that testing and quality assurance is a progressive part of continuous development and implementation. We enable quality to be everyone's priority by enabling delivery approaches that prevent late-stage testing that can significantly disrupt projects at the 11th hour.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: Our Product Management and Agile Delivery service at Jacobs is comprehensive, covering all aspects of the transformation process. Our service is most suitable for government clients who deliver capital projects, manage physical assets, or deliver technical solutions across the built and natural environments. We work closely with our clients, supporting them in achieving their outcomes and can work with Jacobs technical teams, client in-house teams or external supply chain. Our approach is hybrid balancing in-office and remote work and we have specialists across the UK meaning we can be on-site when required.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Email support available 9am-5pm Monday to Friday (UK time) with a typical response time of 48 hours (SLAs to be agreed on a case-by-case basis).
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Support can be provided at various levels depending on the solutions and the customer requirements. Support levels can range from a basic feedback form to a full helpdesk facility with 365 day coverage depending on the SLA.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Lloyd's Register
• ISO/IEC 27001 accreditation date: 01/01/2024
• What the ISO/IEC 27001 doesn’t cover: ISO certification is location, staff and corporate application ; specific, covering in-house developed applications, meaning ; depending upon client need (for example, developing on ; client hardware) we may require client certification, or ; additional discussions.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Jacobs achieved its previous climate commitments in 2020, becoming carbon neutral for its operations and business travel and adopting 100% low-carbon electricity. In 2022, we ; further committed to ensuring every project becomes a climate response opportunity, to achieving net-zero greenhouse gas emissions across the value chain by 2040, and to maintaining carbon neutrality status and 100% low-carbon electricity for operations.

  Equal opportunity

  The ACE network is at the heart of Jacobs drive to reduce the disability employment gap by making Jacobs a fantastic place to work for all. They provide information, resources, and networking opportunities regarding physical, mobility and cognitive disabilities to disabled staff and to staff who provide caregiving services. Jacobs have also achieved a top score in the 2021 Disability Equality Index (DEI), a national benchmarking tool on corporate policies and practices related to disability inclusion and workplace equality.; ; Our range of fantastic employee networks help represent those who may otherwise feel a lack of representation in the workplace and encourage discussion on relevant topics to tackle issues around workforce inequality. These include networks covering disability support, Latino talent, Black talent, LGBTQI+ talent, army veterans and a women network as well as the OneWorld network which aims to be an inclusive environment that actively nurtures and supports our diverse employees and clients across all ethnicities and cultures.

  Wellbeing

  Jacobs and mental health professionals have developed a free mental health Check-In tool called 'One Million Lives' to help users assess their current state of mind and provide suggestions for growth, as well as resources if someone needs more urgent help at the time of accessing the platform. It can be difficult to understand the many factors that contribute to overall mental health and this tool also allows a history of check-ins to self-assess mental health over time and identify declining mental health.

Pricing

• Price: £716 to £2,176 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hugh.mcmichael@jacobs.com. Tell them what format you need. It will help if you say what assistive technology you use.