CGI

SD-Branch

CGI utilises Fortinet software defined branch (SD-Branch) network solutions. CGI's offer consists of designing, deploying, and managing these networks using the latest programmable infrastructure.
SD-Branch combines WAN, LAN, and Wi-Fi, as well as full integration of next generation firewall, security, and SD-WAN services.

Features

• Network automation and simplified management.
• Supports zero-trust security approach.
• Layer-7 inspection, routing and protecting network traffic.
• Automate detection and response to emerging threats.
• Any underlay transport - MPLS, Internet, 5G, Satellite.
• WAN Optimisation and Traffic-Shaping.
• Zero-touch network provisioning.
• Centralised management of WAN, LAN, and Wi-Fi infrastructure.
• Documented network architecture and design

Benefits

• Improve security of applications and services.
• Improved performance prioritising business critical traffic.
• Zero Trust approach to application access and Network Access Control.
• Secure Wi-Fi solution for corporate, guest, and IoT access.
• Reduce network operating expense.
• Get insights into application performance and user experience.
• Integration with all major public and private cloud networks.
• Round the clock monitoring and support.

£510 to £1,300 a unit

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk.gen.ccsframeworks@cgi.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

459180753607853

Contact

CCS Frameworks Team
08450707765
uk.gen.ccsframeworks@cgi.com

Planning

• Planning service: Yes
• How the planning service works: SD-Branch - The CGI Approach; Moving to an SD-Branch network requires careful consideration and planning. We will work with you to undertake a phased approach to migration using lessons learned from other clients we have supported on this journey.; ; Supplier Solution - Design and Engineering; CGI will assign a technical architect to work in partnership with the client. The architect will develop the SD-Branch solution design following industry best practices.; CGI will deliver design and engineering services including network design, planning, scheduling, and integration required to migrate client services from the current network to a new network described in a High-Level Design (HLD).; CGI will support service integration and testing for all new or upgraded components based on documented requirements and outcomes. CGI will ensure that new or changing services meet agreed Test Success Criteria and Acceptance Criteria defined in the PID, before being moved into the production environment via the Acceptance into Service process.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: SD Branch

Training

• Training service provided: Yes
• How the training service works: Supplier Solution - Training and Handover; ; CGI will define the required training and documentation handover for client staff. The format of training will include access to online training material provided by the network equipment vendor. ; Where required, CGI will provide read-only access to network management platforms including FortiManager and FortiAnalyser.
• Training is tied to specific services: Yes
• Services the training service works with:
  • FortiManager
  • FortiAnalyser

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Supplier Solution - Integration and Testing; ; CGI will implement SD-Branch services by following an agreed standard Operational Change Management process, ensuring appropriate testing as defined in an agreed Test Plan.; CGI will complete Acceptance into Service (AIS) checklists defined for the solution deliverables. AIS checklists will be written prior to change, ensuring that project engineers and network services team have agreed criteria prior to handover into service.

Security testing

• Security services: Yes
• Security services type:
  • Cyber security consultancy
  • Security incident management

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: Services are normally contracted for a minimum period of one year. Contracted periods may extend beyond this point. In the absence of any notice to cease, the service will continue to be provided at the end of term, however CGI retains the right to revise costs considering the prevalent charges.; On receipt of hardware and software licences, assets will be transferred to the client for ownership.; The following service constraints apply:; • Network monitoring 8x5 or 24x7 as required.; • Incident, problem management of the network service.; • Network component spares or an agreed vendor or 3rd party hardware replacement service.; • Network access to support the SD-Branch solution.; • Service reporting against agreed KPI.; • Software updates and patch management against an agreed process.; • Defined service request catalogue and change management process.; CGI has the skills to ensure you get the best from an SD-Branch solution. We will establish a secure connection to the FortiManager and FortiAnalyser instance to provide ongoing assessment of traffic profiles, network access profiles, firewall policy and inspection rulesets. We will modify and deploy change through templated profiles. We will be responsible for coordinating and deploying software upgrades and patches as required.

Service scope

• Service constraints: The following service constraints apply:; • Contract period of 1 year; • Network monitoring 8x5 or 24x7 as required.; • Incident and problem management of the network service.; • Network component spares or an agreed vendor or 3rd party hardware replacement service.; • Network access to be able to support the SD-Branch solution.; • Service reporting against agreed KPI.; • Software updates and patch management against an agreed process.; • Defined service request catalogue and change management process.; • In the absence of any notice to cease, the service will continue to be provided at the end of term

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 30 minutes
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: End users can access webchat functionality via Amelia, which will be available via plugin to MS Teams. Amelia will transfer to a live agent if the issue cannot be resolved.
• Support levels: Full support of CGI services are provided as standard via the CGI Service Desk. The Service Desk is 24x7x365 and is resourced with 1st/2nd line technical support engineers to support Cloud instances and a range of technologies hosted on those cloud instances. The service desk has direct escalation to 3rd line support and onward escalation to product vendors.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Intertek Certification Limited
• ISO/IEC 27001 accreditation date: 28/03/24
• What the ISO/IEC 27001 doesn’t cover: Nothing. Our certification covers the provision of outsourcing, project and consultancy services including development and delivery activities plus the management of people, technologies and physical security.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  As a member of the Government Digital Sustainability Alliance, CGI leads others to protect and improve the health of our planet.; CGI in the UK has committed to achieve net zero by 2026, based on Science Based Targets (SBTs), achieving an 84% reduction in emissions across our operations from our 2019 baseline. We will use our Carbon Impact Tool to identify and track contracting body contract associated emissions, building these into our net zero plans to reduce any negative environmental impacts of contracts.; We have extended our climate change commitment into our supply chain such that 50% of our suppliers, by spend, will have set their own SBTs to reduce their climate impact by 2026. This will apply to suppliers we engage to support the delivery of call-off contracts. We are supporting suppliers through quarterly net zero knowledge sharing webinars. So far 23% of our suppliers, by spend, have set SBTs.; Our environmental engagement programme 'No Planet B' influences CGI members, clients, suppliers and communities to support environmental protection and improvement. We achieve this through activities such as litter picking and our tree and hedge planting programme where, together with clients and suppliers we have planted 19,500+ UK native trees. Our members partner with clients and suppliers on tree-planting days. We will invite contracting bodies and their ecosystem partners to participate in such activities, connecting them with the environment and increasing protection and enhancement awareness.; CGI's UN-supported research programme, Sustainability Exploration Environmental Data Science (SEEDS), brings organisations, academics and experts together to collaboratively devise/deliver environmental solutions. SEEDS is accelerating efforts to address climate change by researching climate mitigation solutions and waste reduction.; We will continue our partnerships with charities and Social Enterprises, including Canal and River Trust to mobilise action on environmental protection objectives through collaborating with local communities.

  Tackling economic inequality

  CGI prides itself on making positive impacts on the communities where we live and work throughout the UK, mirroring the Government’s levelling-up agenda. We are growing and diversifying our supply chains, recognising the benefits this brings to our clients, including offering better value for money and providing expertise and knowledge that promotes and delivers innovative solutions.; We will continue to provide new employment and training opportunities including professional, graduate and apprenticeships, ensuring STEM careers are accessible for all. To create new skills in the IT industry, we offer a range of apprenticeships and partner with several universities to deliver our Technology Industry Gold accredited Degree Apprenticeships.; We support social enterprises including Breakthrough, providing mentoring and interview skills to prison leavers, enabling them to become work-ready. We will continue to inspire the next generation of IT professionals through our STEM camps, held across the UK in partnership with underserved schools and communities. Our CGI Young Dreamers programme works in partnership with government clients to support social mobility by broadening the future career prospects of students from underserved backgrounds.; CGI supports the Government’s priority to grow and diversify supply chains by providing opportunities for smaller organisations to work with us in delivering key solutions to our clients. Since 2016 we have provided opportunities for over 600 SMEs. We are signatories of the Prompt Payment Code. Throughout our engagements, any change control will include a check on potential inclusion of SME, Social Enterprises or new businesses. This will, where appropriate, include advertising opportunities on Contracts Finder and Find a Tender. We also welcome input from our clients, as they often have valuable insight into supplier offerings. ; For transparency, we will report on the number, value and proportion of contract spend being undertaken by SMEs and Social Enterprises per call-off contract, to contracting bodies.

  Equal opportunity

  CGI is an Equal Opportunity Employer. We commit to:; • Continuing to measure and reduce our Gender and Ethnicity Pay Gaps; • Publishing our Voluntary Reporting Framework on disability, mental health and wellbeing; • Inclusive and accessible recruitment practices; • Investing in training and progression. ; CGI UK is closing its gender and ethnicity pay gaps year-on-year. Our mean gender pay gap is 6.8%, compared to 8% in 2021, surpassing the technology industry’s gender pay gap of 16%. Our mean ethnicity pay gap is 6.9%.; CGI is a Disability Confident Employer. Through recruitment, onboarding and development, we create an environment that enables members with disabilities to flourish. With a strong disability network, accessibility support and leadership commitment, we are determined that the projects we work on benefit from all talents and insights.; We will continue our partnership with Breakthrough, a social enterprise equipping prison leavers with skills to succeed in a long-term career within the technology industry. CGI supports this by hosting skills days at our offices covering mock interviews, presentation skills and public speaking.; Our inclusive and accessible recruitment practices encompass advertising vacancies within specialist communities, providing equal opportunities for underrepresented groups, and accommodating adjustments including additional assessment time and physical adjustments. We will promote our vacancies with communities including myGWork, a networking hub for LGBTQ+ professionals, and Evenbreak, a disability job board.; CGI invests in annual training that aligns with existing and emerging technologies. Our comprehensive learning and development platform provides members with learning pathways leading to certified qualifications. We will encourage rotations and secondments across industry sectors to upskill our members.; We continually review and audit our recruitment and supply chain practices to ensure our Modern Slavery commitment is delivered in practice. We will continue to instruct all CGI UK members to follow our Modern Slavery olicy.

  Wellbeing

  Health and wellbeing are critical to the success of our members and organisation. Therefore, we are committed to fostering a health-focused environment where all members can thrive personally and professionally. However, wellbeing is not an issue exclusively concerning our business; we are equally committed to supporting the wellbeing of the communities in which we operate. We achieve this by:; • Continually investing in programmes for our workforce, including ‘Oxygen’, our wellbeing centre of expertise, our 24/7/365 Member Assistance Programme, physical wellbeing activities and Workplace Adjustments.; • Extending health and wellbeing initiatives with our clients and suppliers.; • Promoting social wellbeing for local communities to support physical and mental health.; CGI is a signatory of 'The Mental Health at Work Commitment'. We will continue to invest in training to expand upon the 300 plus UK members who are certified Mental Health First Aiders. These members have developed a strong support network for their colleagues.; We will continue to invite our clients suppliers and communities to participate in initiatives that encourage the improvement of health and wellbeing. Examples include physical movement challenges and delivering knowledge-sharing events on health and wellbeing topics such as menopause and mental health in young professionals.; CGI funds a minimum of one volunteering day per annum for each member to support local initiatives or charities, making a significant difference to the communities in which we live and work.; We collaborate with our clients and suppliers to identify opportunities to support the wellbeing of local communities. An example of this is our kit sponsorship for local community groups and sports clubs. With a track record of aiding over a thousand different groups, our programme promotes connection, physical activity, teamwork, and community cohesion. This not only benefits individuals directly involved but also contributes to the broader community’s health and wellbeing.

Pricing

• Price: £510 to £1,300 a unit
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk.gen.ccsframeworks@cgi.com. Tell them what format you need. It will help if you say what assistive technology you use.