Me Learning

Tailored digital learning / e-learning course development

Our specialist team of script-writers, instructional designers and technical developers have been creating digital / e-learning courses for the Public & Private Sector for over 14 years. High-quality content at a cost-affordable price using recognised and industry standard course authoring tools to meet specific Customer requirements and learning outcomes

Features

• Plain English
• Works across all devices
• SCORM compliant
• Engaging with use of audio, graphics, videos and gamification
• Accessibility compliant
• Different content media available - video, animation, interactive tutorials
• Complex system training
• Fully accessible training - WCAG 2.1 A Compliant
• Can be accessed on own LMS

Benefits

• Quick delivery
• Effective training
• Low cost
• Scaleable
• Consistent messaging
• Using latest technology and learning techniques
• all self-delivered in the UK by our own in-house team
• Fully accessible training - WCAG 2.1 A Compliant

£3,000 to £15,000 an instance

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Enquiries@melearning.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

459565340778273

Contact

Corinna Leng
01273091301
Enquiries@melearning.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Me Learning's Learning Management System (FormLMS); Courses can be deployed on our LMS or via a customer's own LMS
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: None
• System requirements:
  • Browser
  • Device to access the internet
  • Can be deployed in a customer's own environment

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Weekdays - normal working hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: N/a
• Web chat accessibility testing: Currently, Zendesk Chat is not WCAG compliant, however we are continuing to make improvements to get there. Our product team is working hard to ensure that we can find a solution that will meet these requirements for compliance, while maintaining the current user experience.
• Onsite support: Yes, at extra cost
• Support levels: Unlimited Phone and email support included in the costs.; A nominated account manager will be assigned for each customer
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We work with your project / training / implementation team to ensure the system is configured to meet the training needs of each user, creating their own training pathway. We will configure the system for use and train your Admin staff on how to manage the system. This is all done remotely and we provide full training guides, user documentation and ongoing support.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Export to csv or excel or automatically using API.; We delete all data from our records in line with GDPR Regulations
• End-of-contract process: The client is shown how to export any data they require before the system is disabled and data deleted.; End of contract review is completed by Me Learning and the customer

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The service is a mobile-friendly and all desktop features are also available on a mobile
• Service interface: No
• User support accessibility: WCAG 2.1 A
• API: Yes
• What users can and can't do using the API: Create/Delete/Modify/Export users; Assign/withdraw users from courses; Create organisation hierarchy structure; Report on users progress with different criteria including CPD; Integration with Performance Management systems , HR / L&D systems and ERP systems
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: All courses can be completely tailored and new courses can be created to match the exact requirements of the customer.; This is carried out by Me Learning and is chargeable based upon the Rate Card.

Scaling

• Independence of resources: Our cloud based service has various thresholds assigned and when these thresholds are breached, the environment scales up and horizontally to ensure the response times are kept as agreed for all customers

Analytics

• Service usage metrics: Yes
• Metrics types: Me Learning system is simple and easy to use. We have multiple predefined reports and a flexible Report Builder for custom reports. Reporting will be familiar to any user with LMS experience and even those without such experience will find it completely intuitive. There are a number of standard reports such as:; User details report,; Multiple user / course report,; Overall course completions,; Never logged in users.; Additionally, there are a number of graphical dashboard reports such as:; Compliance dashboard by user / course,; System usage dashboard
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest: Physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Standard functionality enables admin to export data into csv format
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We guarantee 99.95% uptime for our system. There is no refund if SLA isn't met.
• Approach to resilience: Available on request
• Outage reporting: Email alerts to all our customers

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Access is restricted through IP and ports lockdown. In addition, we use public key to provide access to management interfaces
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: ACM
• ISO/IEC 27001 accreditation date: 01/08/2019
• What the ISO/IEC 27001 doesn’t cover: Nothing
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Security Metrics
• PCI DSS accreditation date: 9/9/2019
• What the PCI DSS doesn’t cover: Nothing
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • Cyber Essentials
  • Cyber Essentials Plus

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials
• Information security policies and processes: The main board is responsible for defining the policies and ensure its implementation operationally. The key performance indicators for the board include the implementation of these policies, risk management and forensic analysis of security incidents

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We have a Change Control Board which is informed of every aspect of the project from the beginning. The change control board is presented with changes or requests for changes and must not only approve or disapprove, but issue directives on how change will be implemented. The Configuration Management plan presented to the CCB will contain:; ; Identify - What is it, assess security impact; Change control process - initiate, reporting ; Process tracking log; Accountability; Library - documentation ; Release - Go/no go decision based on risk assessment; Evaluate
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Besides regular pentesting, we engage a CREST approved provider to identity potential threats by analysing our code. Depending on the severity of the vulnerability, patches can be deployed within 8h. We also received our threat information from the CREST approved company on retainer.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We have extensive logging built-in in our platform and combined with AWS monitoring, we can identify potential compromises. Once we find potential compromises, we engage our security department to analyse impact and mitigation recommendation. We would respond within 2h for any incidents.
• Incident management type: Supplier-defined controls
• Incident management approach: We have a clear processes for common events and based on workflow tools we have. Users can report incidents by email or phone and provide incident reports via email to our customers

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Our digital training helps clients demonstrate reduction in travel for training, contributing to carbon targets. We specialise in the creation of cutting-edge digital training which can be accessed securely from any device with an internet connection. When this is used in place of more traditional classroom training, this eliminates the need for travel to training venues. ; ; Our cloud-based solution is hosted through Amazon Web Services (AWS) data centres, which we chose specifically because of the use of renewable energy sources. ; ; The consultancy Sustainable Footprints is helping us to map and manage our sustainability risks and to identify and exploit sustainability opportunities, including improving our energy and carbon performance. We are currently working to finalise baseline measurements on carbon. These will provide the foundation from which we will set ambitious but achievable targets and milestones, enabling us to track our performance to net zero carbon over time. ; ; In 2019, we moved our main team to a newly refurbished office in Southwick, Sussex. Without the constraints of the lease on our previous shared premises, we were able to make a positive choice to purchase energy from renewable sources.
• Covid-19 recovery:

  Covid-19 recovery

  It is well known that for many working in the public sector, the pandemic has been a particularly challenging time. As a workforce, clients’ employees are still facing considerable pressure with many reporting they feel burnt out. ; ; This makes it difficult for organisations to continue to implement transformational measures, because of the additional pressure this may place on the workforce and the implications of this. It is well documented changes such as the implementation of software systems or IT upgrades, organisational restructuring and the introduction of new ways of working, not only create additional stress and anxiety for employees but can also lead to higher levels of attrition. ; ; Our training products are tailor made to help organisations manage these situations in a way which minimises the pressure of their staff. We can evidence how our online, role specific training helps employees quickly build both competence and confidence by helping them retain key information more quickly and thoroughly than traditional training methods or train-the-trainer solutions. Our methodology has been successfully deployed in a wide range of public sector environments, including those where employees are under the highest pressure such as police control rooms, local authority social care teams and in health. ; ; We also find that our solutions often support the wellbeing of internal training teams by removing duplication and repetition, allowing them to focus on more complex, specialist areas requiring their expertise. ; ; Me Learning continued to operate throughout the pandemic, without staff furlough or financial help. We enhanced measures to support the mental health of our employees and these remain in place. Our understanding of mental health issues has matured (see Theme 5 Wellbeing). Throughout the pandemic we provided an extra helping hand to our public sector clients to help them adapt classroom training into online formats.
• Tackling economic inequality:

  Tackling economic inequality

  To attract and retain the best talent, we apply the five principles of the Good Work Plan. As a high growth sector with known skills shortages, we promote careers with the next generation of students and job seekers and provide opportunities through work experience and placements. ; ; We play an active role in the communities where we operate. For example, we: ; ; - Built a charity website for young people with learning difficulties. ; - Provide free access to personal development courses via our social value agreement with Greater Manchester Combined Authority. Rochdale Council used this to provide free access to training for unemployed people to build new skills and prepare for employment. ; - Supported Shoreham Academy Workplace Live and Ted Talk events. ; ; During 2022, we plan to: ; ; - Support the Government’s vision to shape and grow new business, by providing advice and guidance sessions with start-up businesses, delivered by our CEO who will share his experience as a successful entrepreneur. ; - Undertake additional Shoreham Academy events to inspire the next generation of talent to consider a career in our sector. ; - Commitment to a further TED talk. ; ; The contracts delivered through this framework will be delivered by our existing in-house team, which is growing year-on-year as demand for our services increases. Given the specialist nature of many of the roles which can also be performed anywhere in the UK, we do not take on local labour to staff contracts on a short term basis but instead invest in the development of our permanent team on an ongoing basis. From time to time, we do employ the services of a carefully selected and trust supply chain, which includes other SMEs and micro businesses. We have full sight of our supply chains and are confident that they meet the requirements of Modern Slavery regulations.
• Equal opportunity:

  Equal opportunity

  We are accredited to Investors In People Gold Standard. ; ; As with other businesses, we are aware there may be an under representation of people with a disability, serious health condition or from underrepresented groups within our organisation and we are committed to taking steps to address this. We already apply inclusive recruitment practices which include anonymised applications. ; ; We actively promote careers in our sector, which helps raise awareness of career opportunities with students from a range of different backgrounds and break down common myths and misperceptions. ; ; We have a rigorous approach to performance management and actively encourage all our managers to operate in an inclusive way. To support this further, during 2022 we are reviewing and refreshing: ; ; - The Me Learning performance management framework. ; - Line managers training on recruitment and performance management. ; ; Data on recruitment, performance, complaints and during exit interviews is systematically collated and analysed by the Head of People and Performance to inform ongoing improvements.
• Wellbeing:

  Wellbeing

  Health and safety management is a core part of the responsibilities of our managers. The pandemic has helped us focus on mental health as well as physical issues and our organisation has matured in this respect over the past two years. ; ; We promote positive wellbeing and welfare by encouraging a culture of open and honest conversation, so staff feel able to share any concerns. Our managers are recognised and rewarded for creating an environment of openness and trust. Our Head of People and Performance provides an alternative route to support, if staff feel unable to access these via line management routes. ; ; We signed up to the Mental Health at Work Commitment in March 2022. As part of our commitment, we are to review our policies and procedures relating to Mental Health in 2022. We plan to promote mental health literacy and measure and track our progress against the Mental Health at Work framework. ; ; We are currently working on an action plan on Mental Health, including baseline measures and proposals for performance appraisal. ; ; We regularly discount online courses on topical issues to raise awareness of wellbeing and inclusion. For example, at the height of Black Lives Matter, we offered our unconscious bias course at no charge to promote community cohesion and this attracted over 20,000 learners. ; ; We will continue to make discounted offers on digital learning on inclusivity and wellbeing topics. We will track the take up of these to inform future activities.

Pricing

• Price: £3,000 to £15,000 an instance
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: We are happy to work with prospective clients to create proof of concept (POC) material and explore new methods of content creation

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Enquiries@melearning.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.