Me Learning

Tailored digital learning / e-learning course development

Our specialist team of script-writers, instructional designers and technical developers have been creating digital / e-learning courses for the Public & Private Sector for over 14 years. High-quality content at a cost-affordable price using recognised and industry standard course authoring tools to meet specific Customer requirements and learning outcomes


  • Plain English
  • Works across all devices
  • SCORM compliant
  • Engaging with use of audio, graphics, videos and gamification
  • Accessibility compliant
  • Different content media available - video, animation, interactive tutorials
  • Complex system training
  • Fully accessible training - WCAG 2.1 A Compliant
  • Can be accessed on own LMS


  • Quick delivery
  • Effective training
  • Low cost
  • Scaleable
  • Consistent messaging
  • Using latest technology and learning techniques
  • all self-delivered in the UK by our own in-house team
  • Fully accessible training - WCAG 2.1 A Compliant


£3,000 to £15,000 an instance

  • Education pricing available
  • Free trial available

Service documents

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G-Cloud 13

Service ID

4 5 9 5 6 5 3 4 0 7 7 8 2 7 3


Me Learning Corinna Leng
Telephone: 01273091301

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Me Learning's Learning Management System (FormLMS)
Courses can be deployed on our LMS or via a customer's own LMS
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
System requirements
  • Browser
  • Device to access the internet
  • Can be deployed in a customer's own environment

User support

Email or online ticketing support
Email or online ticketing
Support response times
Weekdays - normal working hours
User can manage status and priority of support tickets
Online ticketing support accessibility
None or don’t know
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Web chat accessibility testing
Currently, Zendesk Chat is not WCAG compliant, however we are continuing to make improvements to get there. Our product team is working hard to ensure that we can find a solution that will meet these requirements for compliance, while maintaining the current user experience.
Onsite support
Yes, at extra cost
Support levels
Unlimited Phone and email support included in the costs.
A nominated account manager will be assigned for each customer
Support available to third parties

Onboarding and offboarding

Getting started
We work with your project / training / implementation team to ensure the system is configured to meet the training needs of each user, creating their own training pathway. We will configure the system for use and train your Admin staff on how to manage the system. This is all done remotely and we provide full training guides, user documentation and ongoing support.
Service documentation
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Export to csv or excel or automatically using API.
We delete all data from our records in line with GDPR Regulations
End-of-contract process
The client is shown how to export any data they require before the system is disabled and data deleted.
End of contract review is completed by Me Learning and the customer

Using the service

Web browser interface
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
The service is a mobile-friendly and all desktop features are also available on a mobile
Service interface
User support accessibility
WCAG 2.1 A
What users can and can't do using the API
Create/Delete/Modify/Export users
Assign/withdraw users from courses
Create organisation hierarchy structure
Report on users progress with different criteria including CPD
Integration with Performance Management systems , HR / L&D systems and ERP systems
API documentation
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
Customisation available
Description of customisation
All courses can be completely tailored and new courses can be created to match the exact requirements of the customer.
This is carried out by Me Learning and is chargeable based upon the Rate Card.


Independence of resources
Our cloud based service has various thresholds assigned and when these thresholds are breached, the environment scales up and horizontally to ensure the response times are kept as agreed for all customers


Service usage metrics
Metrics types
Me Learning system is simple and easy to use. We have multiple predefined reports and a flexible Report Builder for custom reports. Reporting will be familiar to any user with LMS experience and even those without such experience will find it completely intuitive. There are a number of standard reports such as:
User details report,
Multiple user / course report,
Overall course completions,
Never logged in users.
Additionally, there are a number of graphical dashboard reports such as:
Compliance dashboard by user / course,
System usage dashboard
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Standard functionality enables admin to export data into csv format
Data export formats
Data import formats

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
We guarantee 99.95% uptime for our system. There is no refund if SLA isn't met.
Approach to resilience
Available on request
Outage reporting
Email alerts to all our customers

Identity and authentication

User authentication needed
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Access is restricted through IP and ports lockdown. In addition, we use public key to provide access to management interfaces
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Who accredited the PCI DSS certification
Security Metrics
PCI DSS accreditation date
What the PCI DSS doesn’t cover
Cyber essentials
Cyber essentials plus
Other security certifications
Any other security certifications
  • Cyber Essentials
  • Cyber Essentials Plus

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
Cyber Essentials
Information security policies and processes
The main board is responsible for defining the policies and ensure its implementation operationally. The key performance indicators for the board include the implementation of these policies, risk management and forensic analysis of security incidents

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We have a Change Control Board which is informed of every aspect of the project from the beginning. The change control board is presented with changes or requests for changes and must not only approve or disapprove, but issue directives on how change will be implemented. The Configuration Management plan presented to the CCB will contain:

Identify - What is it, assess security impact
Change control process - initiate, reporting
Process tracking log
Library - documentation
Release - Go/no go decision based on risk assessment
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Besides regular pentesting, we engage a CREST approved provider to identity potential threats by analysing our code. Depending on the severity of the vulnerability, patches can be deployed within 8h. We also received our threat information from the CREST approved company on retainer.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We have extensive logging built-in in our platform and combined with AWS monitoring, we can identify potential compromises. Once we find potential compromises, we engage our security department to analyse impact and mitigation recommendation. We would respond within 2h for any incidents.
Incident management type
Supplier-defined controls
Incident management approach
We have a clear processes for common events and based on workflow tools we have. Users can report incidents by email or phone and provide incident reports via email to our customers

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks

Social Value

Fighting climate change

Fighting climate change

Our digital training helps clients demonstrate reduction in travel for training, contributing to carbon targets. We specialise in the creation of cutting-edge digital training which can be accessed securely from any device with an internet connection. When this is used in place of more traditional classroom training, this eliminates the need for travel to training venues.

Our cloud-based solution is hosted through Amazon Web Services (AWS) data centres, which we chose specifically because of the use of renewable energy sources.

The consultancy Sustainable Footprints is helping us to map and manage our sustainability risks and to identify and exploit sustainability opportunities, including improving our energy and carbon performance. We are currently working to finalise baseline measurements on carbon. These will provide the foundation from which we will set ambitious but achievable targets and milestones, enabling us to track our performance to net zero carbon over time.

In 2019, we moved our main team to a newly refurbished office in Southwick, Sussex. Without the constraints of the lease on our previous shared premises, we were able to make a positive choice to purchase energy from renewable sources.
Covid-19 recovery

Covid-19 recovery

It is well known that for many working in the public sector, the pandemic has been a particularly challenging time. As a workforce, clients’ employees are still facing considerable pressure with many reporting they feel burnt out.

This makes it difficult for organisations to continue to implement transformational measures, because of the additional pressure this may place on the workforce and the implications of this. It is well documented changes such as the implementation of software systems or IT upgrades, organisational restructuring and the introduction of new ways of working, not only create additional stress and anxiety for employees but can also lead to higher levels of attrition.

Our training products are tailor made to help organisations manage these situations in a way which minimises the pressure of their staff. We can evidence how our online, role specific training helps employees quickly build both competence and confidence by helping them retain key information more quickly and thoroughly than traditional training methods or train-the-trainer solutions. Our methodology has been successfully deployed in a wide range of public sector environments, including those where employees are under the highest pressure such as police control rooms, local authority social care teams and in health.

We also find that our solutions often support the wellbeing of internal training teams by removing duplication and repetition, allowing them to focus on more complex, specialist areas requiring their expertise.

Me Learning continued to operate throughout the pandemic, without staff furlough or financial help. We enhanced measures to support the mental health of our employees and these remain in place. Our understanding of mental health issues has matured (see Theme 5 Wellbeing). Throughout the pandemic we provided an extra helping hand to our public sector clients to help them adapt classroom training into online formats.
Tackling economic inequality

Tackling economic inequality

To attract and retain the best talent, we apply the five principles of the Good Work Plan. As a high growth sector with known skills shortages, we promote careers with the next generation of students and job seekers and provide opportunities through work experience and placements.

We play an active role in the communities where we operate. For example, we:

- Built a charity website for young people with learning difficulties.
- Provide free access to personal development courses via our social value agreement with Greater Manchester Combined Authority. Rochdale Council used this to provide free access to training for unemployed people to build new skills and prepare for employment.
- Supported Shoreham Academy Workplace Live and Ted Talk events.

During 2022, we plan to:

- Support the Government’s vision to shape and grow new business, by providing advice and guidance sessions with start-up businesses, delivered by our CEO who will share his experience as a successful entrepreneur.
- Undertake additional Shoreham Academy events to inspire the next generation of talent to consider a career in our sector.
- Commitment to a further TED talk.

The contracts delivered through this framework will be delivered by our existing in-house team, which is growing year-on-year as demand for our services increases. Given the specialist nature of many of the roles which can also be performed anywhere in the UK, we do not take on local labour to staff contracts on a short term basis but instead invest in the development of our permanent team on an ongoing basis. From time to time, we do employ the services of a carefully selected and trust supply chain, which includes other SMEs and micro businesses. We have full sight of our supply chains and are confident that they meet the requirements of Modern Slavery regulations.
Equal opportunity

Equal opportunity

We are accredited to Investors In People Gold Standard.

As with other businesses, we are aware there may be an under representation of people with a disability, serious health condition or from underrepresented groups within our organisation and we are committed to taking steps to address this. We already apply inclusive recruitment practices which include anonymised applications.

We actively promote careers in our sector, which helps raise awareness of career opportunities with students from a range of different backgrounds and break down common myths and misperceptions.

We have a rigorous approach to performance management and actively encourage all our managers to operate in an inclusive way. To support this further, during 2022 we are reviewing and refreshing:

- The Me Learning performance management framework.
- Line managers training on recruitment and performance management.

Data on recruitment, performance, complaints and during exit interviews is systematically collated and analysed by the Head of People and Performance to inform ongoing improvements.


Health and safety management is a core part of the responsibilities of our managers. The pandemic has helped us focus on mental health as well as physical issues and our organisation has matured in this respect over the past two years.

We promote positive wellbeing and welfare by encouraging a culture of open and honest conversation, so staff feel able to share any concerns. Our managers are recognised and rewarded for creating an environment of openness and trust. Our Head of People and Performance provides an alternative route to support, if staff feel unable to access these via line management routes.

We signed up to the Mental Health at Work Commitment in March 2022. As part of our commitment, we are to review our policies and procedures relating to Mental Health in 2022. We plan to promote mental health literacy and measure and track our progress against the Mental Health at Work framework.

We are currently working on an action plan on Mental Health, including baseline measures and proposals for performance appraisal.

We regularly discount online courses on topical issues to raise awareness of wellbeing and inclusion. For example, at the height of Black Lives Matter, we offered our unconscious bias course at no charge to promote community cohesion and this attracted over 20,000 learners.

We will continue to make discounted offers on digital learning on inclusivity and wellbeing topics. We will track the take up of these to inform future activities.


£3,000 to £15,000 an instance
Discount for educational organisations
Free trial available
Description of free trial
We are happy to work with prospective clients to create proof of concept (POC) material and explore new methods of content creation

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.