Bitjam Limited

Clinical trial digital technology support

Bitjam has extensive experience working within digital health projects. We work with clinicians to conduct clinical studies and evaluations of digital solutions in healthcare. Collecting data on clinical interventions is one of our specialties.

We are ISO 27001-certified. The bespoke systems we develop are proven to be efficient and IG-compliant.

Features

• Robust hosting solutions tailored specifically for clinical technologies.
• Bespoke systems adhere to the highest Information Governance standards.
• Tailored data gathering for clinical evaluation.
• Secure and efficient storage and processing of clinical data
• Our direct engagement with clinicians ensures a collaborative approach.
• Experienced team, with a clinical background.
• ISO 27001 certification
• Ability to develop medical devices

Benefits

• Experienced healthcare technology support.
• Specialised knowledge and support in reducing clinical risks.
• Reduction in clinical time being wasted.
• Quickly able to understand clinical needs and roles.
• Maximise effectiveness of the technology through our clinical experience.
• Fast response times from a UK-based team, no offshore development.
• Collaborative partnership working.
• Company has a strong ethical background.

£550 to £650 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at carl@bitjam.org.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

459567987036059

Contact

Carl Plant
01782 454304
carl@bitjam.org.uk

Planning

• Planning service: Yes
• How the planning service works: Bitjam completes a requirements analysis, to understand how the technology fits into the clinical pathway.; ; We work with you to map out expected usage, which determines the required system load. ; ; We help you plan what data needs to be collected and evaluated for KPI purposes, and the specified data analysis needed to measure clinical effectiveness.; ; We will work with the clinical team and design a support framework, for example, use a ticketed system or use direct emailing. In some cases, training a core team to provide Tier 1 support.; ; During the implementation we will have twice weekly meetings, which eventually reduce down to weekly or fortnightly meetings as required.; ; We provide an emergency contact system, which involves the client being able to message Bitjam Ltd.; ; We provide documentation and video training guides.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We provide training to system users, via face to face or video conferencing. We aim to train up lead users to become a Tier 1 support. Training is always bespoke, based on our understanding of the clinical setting. It is built to understand the clinicians many responsibilities. We are mindful of varying digital skills, we have a very inclusive approach to training all levels of staff. Through our support service, we are happy to provide 1 to 1 training support. We are very sensitive to the different levels of training support needed. We provide training on a higher managerial level as well. Training is not just for front line members of staff. We provide training documentation, which is updated when improvements are made to the technology.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We work with information security and cyber experts planning for penetration testing. We provide access to a number of tools that will test accessibility and security, and produce reports from these tests. We build in a number of monitoring tools, such as using Status Cake, Data Dog and Cloud Watch. These monitoring tools provide performance monitoring, monitoring for potential cyber attacks, and monitoring third party services. We use these systems to provide an early warning system for system degradation, such as a heavy load on the system. Allowing us to proactively scale up to maintain high levels of performance. We are experienced in working very closely with clients, to understand their experience in using the systems. It is through understanding their experience, that we can identify improvements to the system. We also, continually improve documentation and training materials. We have Cyber Essential Plus, NHS toolkit compliant and are currently completing our ISO27001 application.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Tier 2 and 3 Support, in-depth monitoring, Data Security risk management (DPIA, GDPR, risk management within ISO27001)

Service scope

• Service constraints: We do consider on site work however this would need to be costed.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Urgent issues (i.e. security, site down) can expect a response and resolution within 1 working day. Non urgent issues can expect a response within 3 working days, and resolution within 5 working days.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: No
• Support levels: We have an experienced team, who provide support on a daily basis, using a customer support platform, Freshdesk, which makes user and developer collaboration easier. ; ; Our support consists of tier levels 1 to 3.; ; Tier 1: We can train a core team of lead users to train up other members of staff, and help with basic support queries. If it cannot be resolved then it is escalated to Tier 2.; ; Tier 2: In-depth technical support, provided by experienced technicians, who assess issues and provide solutions for problems. If it cannot be resolved then it is escalated to Tier 3.; ; Tier 3: Expert product and service support for problems occurring with the software. Once a cause of the problem is identified, it will be fixed and tested by the technical team, and documented for future use.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: NHS Toolkit

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Wellbeing

  Fighting climate change

  Bitjam is working on a set of tools that will help us achieve net-zero emissions by 2030 while also focusing on human-centric and climate-justice-oriented approaches. ; ; Our organization is located at Keele University, which is leading the way in cutting-edge research on climate change and renewable technologies. Over the past six years, the university has invested more than £1.2m in carbon reduction, and it will continue to invest more each year. We are proud to call Keele our home. ; ; We have created our own Environmental Policy statement, where the Senior Management of the Business acknowledges the significance of safeguarding the environment and ensuring that our activities have the least possible environmental impact. We are committed to complying with all relevant legislation, regulations and codes of practice, continually reviewing and assessing our environmental impacts, and taking opportunities to reduce them. We also encourage our key suppliers to improve their environmental performance by adopting an environmentally friendly procurement policy. We provide necessary training to our associates to make them aware of the importance of environmental protection. Additionally, we aim to reduce our consumption of resources, such as energy, fuel, water, and paper, and minimize waste generation in both our office and remote working.

  Wellbeing

  As a company that puts people at the centre, with a clinical background in mental health crisis management, we prioritize the wellbeing of both our staff and clients.; ; Our projects are innovative solutions that aim to empower individuals, whether they are patients, students, or healthcare professionals.; ; Within our team, we have a strong ethos that supports physical and mental health, recognizing that a person's wellbeing is multifaceted and requires tailored approaches. We collaborate closely with users and communities to develop and deliver projects that support strong, integrated communities.; ; We understand that a "one size fits all" approach is not enough when it comes to good health. We believe that technology and workplace culture both have a role to play in empowering and enriching employees.; ; Our company is based on a Healthy campus, and Keele University has been part of the Healthy Universities Network since 2016. Onsite, the Healthy University Group (HUG) brings together key stakeholders from diverse departments to develop and implement a strategic plan for promoting health and wellbeing. The HUG also assesses the impact of any initiatives and interventions put in place.; ; In summary, we take great pride in our approach to Health and Wellbeing.

Pricing

• Price: £550 to £650 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at carl@bitjam.org.uk. Tell them what format you need. It will help if you say what assistive technology you use.