RTT and Cancer e-learning for Pathway Management
RTT and Cancer Waiting Times eLearning enables hospital staff to precisely record patient waiting times, track care progress and boost staff performance with a clear understanding of the appropriate codes for each step of the patient journey. Our online training is CPD accredited and provides user performance reporting for managers.
Features
- On Line learning portal
- Initial assessment gives baseline of staff knowledge
- Enables input of accurate data for reporting and patient management
- Teaches necessary codes to enable accurate Patient Tracking Lists
- Learning is available in small bitesize sessions
- Learning continually updated to reflect changes in national guidelines
- End of learning assessment allows measurement in knowledge improvement
- Fully managed user onboarding
- Templates/emails provided for roll out and engagement of staff
- Provides day-to-day reference tools for accurate pathway management
Benefits
- Accurate RTT and Cancer Management and reporting
- Avoid clinical harm through inappropriate coding
- Reduce Data validation costs
- Modules fully customisable to SOP's
- Online on-demand bite-sized training for busy staff
- Monitor and manage staff performance (Before, during and after training)
- Fully CPD accredited
- Can be used as part of the induction/review process
- Retain staff by aiding career path progression
- Initial assessment of users gives baseline to learners knowledge
Pricing
£400 a licence a year
Service documents
Request an accessible format
Framework
G-Cloud 14
Service ID
4 5 9 6 1 0 2 1 5 8 2 0 1 7 1
Contact
Insource Ltd
Gary Olah
Telephone: 02037274200
Email: contact@insource.co.uk
Service scope
- Software add-on or extension
- Yes, but can also be used as a standalone service
- What software services is the service an extension to
- Our RTT and Cancer eLearning is one solution within a comprehensive Elective Recovery suite of products
- Cloud deployment model
- Private cloud
- Service constraints
- No
- System requirements
- A typical NHS computer is sufficient for web-based use
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- We offer a standard support facility Monday to Friday, 8am-5:30pm, excluding weekends and UK public holidays. Standard response time is 4 hours. A technical account manager is included. Weekend cover can be provided subject to additional commercial terms being agreed with the buyer.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Onsite support
- Support levels
- We offer a standard support facility between the hours of 09:00 - 17:30 Monday to Friday, excluding UK public holidays. Initial response time is 4 hours. A technical account manager is included
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- The on-boarding process is agreed on a client by client basis. Insource can support the organisation by providing templates for engaging staff/emails etc. We recommend an initial assessment is taken by each student so that staff improvement in knowledge can be measured. Insource will manage onboarding of users once user details are provided by the organisation. Webinars or classroom training can be provided in addition to on line learning.
- Service documentation
- Yes
- Documentation formats
- End-of-contract data extraction
- Data is downloadable via the web interface before the contract ends.
- End-of-contract process
- Service is terminated and all user access is disabled. Data is stored for one year after the last user login (in case the user decides to start a new contract), then it is automatically destroyed. There are no additional costs at end-of-contract.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Opera
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- The screens look exactly the same as they would on a pc or tablet.
- Service interface
- No
- User support accessibility
- None or don’t know
- API
- No
- Customisation available
- Yes
- Description of customisation
- Insource can adapt the training to reflect the individual organisations needs and SOPs. This might typically be, colours, additional of branding and logo's. A fully bespoke site can be provided for those organisations who manage pathways with PAS codes rather than standard RTT codes.
Scaling
- Independence of resources
- The service has been designed to scale to meet demand.
Analytics
- Service usage metrics
- Yes
- Metrics types
- The resource provides performance management reports.
- Reporting types
-
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- Never
- Protecting data at rest
- Physical access control, complying with another standard
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- The web interface allows tables of processed data to be downloaded as CSV tables; the main report table provides an export to Excel function; and visualisations of capacity usage can be exported to PDF.
- Data export formats
- CSV
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
- Detailed SLAs can be agreed with the customer at point of contract negotiation. As a standard, service availability is guaranteed at 99%, during core business hours (09:00-17:00).
- Approach to resilience
- Tier III net technical data centre operated by a dedicated data centre provider
- Outage reporting
- Email alerts
Identity and authentication
- User authentication needed
- Yes
- User authentication
- Username or password
- Access restrictions in management interfaces and support channels
- Role based access control is employed
- Access restriction testing frequency
- At least once a year
- Management access authentication
- Username or password
Audit information for users
- Access to user activity audit information
- No audit information available
- Access to supplier activity audit information
- No audit information available
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Citation
- ISO/IEC 27001 accreditation date
- 23/03/2024
- What the ISO/IEC 27001 doesn’t cover
- Nothing, we comply with all ISO 27001 standards relevant to our company
- ISO 28000:2007 certification
- No
- CSA STAR certification
- Yes
- CSA STAR accreditation date
- 12/02/2019
- CSA STAR certification level
- Level 3: CSA STAR Certification
- What the CSA STAR doesn’t cover
- None
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- Yes
- Any other security certifications
-
- NHS DPS Toolkit
- ISO 9001
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- Insource follow an internal set of policies and procedures that meet the requirements of the DSP Toolkit. Compliance checks are undertaken by the Infrastructure Services Manager. The overall responsibility for the information security policies and processes sits with our Chief Technology Officer. Our public hosting partner is AWS in the UK region.
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
- We track all components of our services from development through to production using a version control system. Each change undergoes a thorough review process, including assessment of potential security impacts, before deployment. We employ automated tools to monitor our deployments continuously, ensuring compliance with our defined standards. Changes are documented in a central repository, allowing us to audit and roll back changes if necessary.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- We regularly assess potential threats to our services through automated scanning and by subscribing to security advisories relevant to our technology stack, including WordPress. Patches are deployed rapidly, depending on the severity of the vulnerability. Our team stays informed on potential threats through trusted information sources, including security forums, advisories, and partnerships with technology vendors.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- Our protective monitoring process is centered around identifying and responding to potential compromises swiftly. On identifying a potential threat, our response team is alerted immediately to assess and mitigate the issue. Our goal is to respond to incidents within hours of detection, with our response times depending on the severity and complexity of the incident. Regular reviews of our monitoring processes ensure they adapt to new threats.
- Incident management type
- Supplier-defined controls
- Incident management approach
- Our incident management process includes predefined procedures for common events, ensuring a quick and effective response to incidents. Users can report incidents via email, a dedicated support ticket system, or directly through our LMS platform. We provide incident reports to affected users, detailing the nature of the incident, the impact, the actions taken in response, and measures implemented to prevent future occurrences. Continuous improvement of our incident management processes is a priority.
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Insource is taking a structured, holistic approach to ensuring that we operate as responsibly as possible in our role as a steward of the physical environment. Insource has undertaken a number of initiatives in our current pursuit of net zero:
• Conducted and baselined our carbon reduction plan
• Committed to a full carbon audit to take place in 2024, which will place us a champion of greenhouse gas emission reduction for Insource and within our supplier network
• Shifted to majority remote working (99% employees work remotely) with technology to facilitate employees continuing without disruption. Only essential travel is required.
• We have implemented energy efficient lighting in our facilities
• Overall reduction in water dispenser/coffee machine usage
• Where office space is unused, utilities are switched off
• Reduction in business travel/client meetings/BD enabled through technology
• Completing a full carbon audit (currently 80% complete). This will also include a deeper dive into our supply chain related emissions (e.g. data centres)
• Implementing a science-based reduction target (timeframe currently being determined) and will work to qualify for independent carbon audit certification as part of this process
• Continuation of work from home with only essential business travel required
• Office based activity limited to Board of Directors for quarterly meetings
• Switch to renewable energy focussed utility provider (to exercise an improved environmental choice within our supply chain)
• Programme of work to gradually reduce on-site physical data storage, with an upcoming strategic commitment to shift to a cloud first infrastructure for clients
• Rolling out Environmental, Social and Governance (ESG) awareness programmes for all staff and sharing with them Insource’s approach to ESG.
Insource Ltd has agreed a carbon reduction plan and is committed to achieving net zero emissions by 2050.Covid-19 recovery
Insource have stopped mandatory covid testing and temperature checks when visiting the Reading office. However, Insource asks its employees and visitors to remain vigilant and continue to practice good hygiene.Tackling economic inequality
Insource invests in education and skills development, including training schemes that address skills gaps and can result in recognised qualifications.Equal opportunity
Insource is committed to equality of opportunity in employment, with the aims of ensuring that all employees and job applicants are treated fairly and equally, and supporting Insource’s objective of providing a working environment that is free from all forms of discrimination. Included in our Environmental, Social and Governance journey, we will also seek to extend our position into our wider stakeholder groups and supply chain to become a positive driver of wider social value.
The policy applies to all staff within the Company, including employees and other workers, such as agency workers, temporary workers and contractors. All staff are expected to put this policy into practice.
Policy Statement
Insource is fully committed to providing equality in the workplace and all opportunities for, and during employment, will be afforded to individuals fairly and irrespective of age, disability, gender, gender reassignment, marital or civil partnership status, pregnancy or maternity, race including colour, ethnic or national origins and nationality, religion or belief or sexual orientation (“the protected characteristics”). We aim to create a working environment that is free from discrimination and harassment in any form, in which all staff, clients, customers, and suppliers are treated with dignity and respect.
The Company will not unlawfully discriminate in the arrangements we make for recruitment and selection or in the opportunities afforded for employment, training or any other benefit. All decisions will be made fairly and objectively. We aim, as far as reasonably practicable, to ensure that all our working practices are applied fairly and consistently and, where necessary, we will take reasonable steps to avoid or overcome any particular disadvantages these may cause and to promote equality.Wellbeing
Insource Limited recognises the need to protect the health and safety of its employees. Upon successful completion of employee’s probationary period the following benefits will be offered
Private Medical Insurance
The Company will offer PMI to all employees who have successfully completed their probationary period; however as this is a taxable benefit they have the option as to whether they wish to join the scheme. The benefit is available for the employee only, although family members may be enrolled in the scheme at discounted rates. They will be required to re-imburse the Company for family members via deductions from their salary at agreed intervals. PMI provide accelerated access to treatment for acute medical conditions such as a referral to a consultant or to a hospital for in-patient care. Full details of the Policy and an application form are available from the Group HR Executive. If they join our PMI scheme they will also have the option to join a health cash plan which provides an annual cash fund to spend on optical, dental, complementary therapies, health screening and diagnostic tests without GP referral.
Group Life Assurance
Following successful completion of the probationary period, the Company will provide employees with life assurance which in the event of their death while employed by the Company their estate will receive four times their annual basic salary as a lump sum. They will be asked to nominate a beneficiary for this, otherwise it will be paid to your estate as decided by their Will or probate. If they nominate a beneficiary it will be paid tax free. For this reason, they should complete the Expression of Wish Form and return it to the HR Executive to be retained for the trustees. This benefit is paid by the company and is not a taxable benefit.
Pricing
- Price
- £400 a licence a year
- Discount for educational organisations
- No
- Free trial available
- No