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Insource Ltd

RTT and Cancer e-learning for Pathway Management

RTT and Cancer Waiting Times eLearning enables hospital staff to precisely record patient waiting times, track care progress and boost staff performance with a clear understanding of the appropriate codes for each step of the patient journey. Our online training is CPD accredited and provides user performance reporting for managers.

Features

  • On Line learning portal
  • Initial assessment gives baseline of staff knowledge
  • Enables input of accurate data for reporting and patient management
  • Teaches necessary codes to enable accurate Patient Tracking Lists
  • Learning is available in small bitesize sessions
  • Learning continually updated to reflect changes in national guidelines
  • End of learning assessment allows measurement in knowledge improvement
  • Fully managed user onboarding
  • Templates/emails provided for roll out and engagement of staff
  • Provides day-to-day reference tools for accurate pathway management

Benefits

  • Accurate RTT and Cancer Management and reporting
  • Avoid clinical harm through inappropriate coding
  • Reduce Data validation costs
  • Modules fully customisable to SOP's
  • Online on-demand bite-sized training for busy staff
  • Monitor and manage staff performance (Before, during and after training)
  • Fully CPD accredited
  • Can be used as part of the induction/review process
  • Retain staff by aiding career path progression
  • Initial assessment of users gives baseline to learners knowledge

Pricing

£400 a licence a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@insource.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

4 5 9 6 1 0 2 1 5 8 2 0 1 7 1

Contact

Insource Ltd Gary Olah
Telephone: 02037274200
Email: contact@insource.co.uk

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Our RTT and Cancer eLearning is one solution within a comprehensive Elective Recovery suite of products
Cloud deployment model
Private cloud
Service constraints
No
System requirements
A typical NHS computer is sufficient for web-based use

User support

Email or online ticketing support
Email or online ticketing
Support response times
We offer a standard support facility Monday to Friday, 8am-5:30pm, excluding weekends and UK public holidays. Standard response time is 4 hours. A technical account manager is included. Weekend cover can be provided subject to additional commercial terms being agreed with the buyer.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Onsite support
Support levels
We offer a standard support facility between the hours of 09:00 - 17:30 Monday to Friday, excluding UK public holidays. Initial response time is 4 hours. A technical account manager is included
Support available to third parties
Yes

Onboarding and offboarding

Getting started
The on-boarding process is agreed on a client by client basis. Insource can support the organisation by providing templates for engaging staff/emails etc. We recommend an initial assessment is taken by each student so that staff improvement in knowledge can be measured. Insource will manage onboarding of users once user details are provided by the organisation. Webinars or classroom training can be provided in addition to on line learning.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Data is downloadable via the web interface before the contract ends.
End-of-contract process
Service is terminated and all user access is disabled. Data is stored for one year after the last user login (in case the user decides to start a new contract), then it is automatically destroyed. There are no additional costs at end-of-contract.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The screens look exactly the same as they would on a pc or tablet.
Service interface
No
User support accessibility
None or don’t know
API
No
Customisation available
Yes
Description of customisation
Insource can adapt the training to reflect the individual organisations needs and SOPs. This might typically be, colours, additional of branding and logo's. A fully bespoke site can be provided for those organisations who manage pathways with PAS codes rather than standard RTT codes.

Scaling

Independence of resources
The service has been designed to scale to meet demand.

Analytics

Service usage metrics
Yes
Metrics types
The resource provides performance management reports.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
Never
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
The web interface allows tables of processed data to be downloaded as CSV tables; the main report table provides an export to Excel function; and visualisations of capacity usage can be exported to PDF.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Detailed SLAs can be agreed with the customer at point of contract negotiation. As a standard, service availability is guaranteed at 99%, during core business hours (09:00-17:00).
Approach to resilience
Tier III net technical data centre operated by a dedicated data centre provider
Outage reporting
Email alerts

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Role based access control is employed
Access restriction testing frequency
At least once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
No audit information available
Access to supplier activity audit information
No audit information available
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Citation
ISO/IEC 27001 accreditation date
23/03/2024
What the ISO/IEC 27001 doesn’t cover
Nothing, we comply with all ISO 27001 standards relevant to our company
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
12/02/2019
CSA STAR certification level
Level 3: CSA STAR Certification
What the CSA STAR doesn’t cover
None
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
  • NHS DPS Toolkit
  • ISO 9001

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Insource follow an internal set of policies and procedures that meet the requirements of the DSP Toolkit. Compliance checks are undertaken by the Infrastructure Services Manager. The overall responsibility for the information security policies and processes sits with our Chief Technology Officer. Our public hosting partner is AWS in the UK region.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
We track all components of our services from development through to production using a version control system. Each change undergoes a thorough review process, including assessment of potential security impacts, before deployment. We employ automated tools to monitor our deployments continuously, ensuring compliance with our defined standards. Changes are documented in a central repository, allowing us to audit and roll back changes if necessary.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We regularly assess potential threats to our services through automated scanning and by subscribing to security advisories relevant to our technology stack, including WordPress. Patches are deployed rapidly, depending on the severity of the vulnerability. Our team stays informed on potential threats through trusted information sources, including security forums, advisories, and partnerships with technology vendors.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Our protective monitoring process is centered around identifying and responding to potential compromises swiftly. On identifying a potential threat, our response team is alerted immediately to assess and mitigate the issue. Our goal is to respond to incidents within hours of detection, with our response times depending on the severity and complexity of the incident. Regular reviews of our monitoring processes ensure they adapt to new threats.
Incident management type
Supplier-defined controls
Incident management approach
Our incident management process includes predefined procedures for common events, ensuring a quick and effective response to incidents. Users can report incidents via email, a dedicated support ticket system, or directly through our LMS platform. We provide incident reports to affected users, detailing the nature of the incident, the impact, the actions taken in response, and measures implemented to prevent future occurrences. Continuous improvement of our incident management processes is a priority.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

Insource is taking a structured, holistic approach to ensuring that we operate as responsibly as possible in our role as a steward of the physical environment. Insource has undertaken a number of initiatives in our current pursuit of net zero:
• Conducted and baselined our carbon reduction plan
• Committed to a full carbon audit to take place in 2024, which will place us a champion of greenhouse gas emission reduction for Insource and within our supplier network
• Shifted to majority remote working (99% employees work remotely) with technology to facilitate employees continuing without disruption. Only essential travel is required.
• We have implemented energy efficient lighting in our facilities
• Overall reduction in water dispenser/coffee machine usage
• Where office space is unused, utilities are switched off
• Reduction in business travel/client meetings/BD enabled through technology
• Completing a full carbon audit (currently 80% complete). This will also include a deeper dive into our supply chain related emissions (e.g. data centres)
• Implementing a science-based reduction target (timeframe currently being determined) and will work to qualify for independent carbon audit certification as part of this process
• Continuation of work from home with only essential business travel required
• Office based activity limited to Board of Directors for quarterly meetings
• Switch to renewable energy focussed utility provider (to exercise an improved environmental choice within our supply chain)
• Programme of work to gradually reduce on-site physical data storage, with an upcoming strategic commitment to shift to a cloud first infrastructure for clients
• Rolling out Environmental, Social and Governance (ESG) awareness programmes for all staff and sharing with them Insource’s approach to ESG.
Insource Ltd has agreed a carbon reduction plan and is committed to achieving net zero emissions by 2050.

Covid-19 recovery

Insource have stopped mandatory covid testing and temperature checks when visiting the Reading office. However, Insource asks its employees and visitors to remain vigilant and continue to practice good hygiene.

Tackling economic inequality

Insource invests in education and skills development, including training schemes that address skills gaps and can result in recognised qualifications.

Equal opportunity

Insource is committed to equality of opportunity in employment, with the aims of ensuring that all employees and job applicants are treated fairly and equally, and supporting Insource’s objective of providing a working environment that is free from all forms of discrimination. Included in our Environmental, Social and Governance journey, we will also seek to extend our position into our wider stakeholder groups and supply chain to become a positive driver of wider social value.
The policy applies to all staff within the Company, including employees and other workers, such as agency workers, temporary workers and contractors. All staff are expected to put this policy into practice.

Policy Statement
Insource is fully committed to providing equality in the workplace and all opportunities for, and during employment, will be afforded to individuals fairly and irrespective of age, disability, gender, gender reassignment, marital or civil partnership status, pregnancy or maternity, race including colour, ethnic or national origins and nationality, religion or belief or sexual orientation (“the protected characteristics”). We aim to create a working environment that is free from discrimination and harassment in any form, in which all staff, clients, customers, and suppliers are treated with dignity and respect.
The Company will not unlawfully discriminate in the arrangements we make for recruitment and selection or in the opportunities afforded for employment, training or any other benefit. All decisions will be made fairly and objectively. We aim, as far as reasonably practicable, to ensure that all our working practices are applied fairly and consistently and, where necessary, we will take reasonable steps to avoid or overcome any particular disadvantages these may cause and to promote equality.

Wellbeing

Insource Limited recognises the need to protect the health and safety of its employees. Upon successful completion of employee’s probationary period the following benefits will be offered
Private Medical Insurance
The Company will offer PMI to all employees who have successfully completed their probationary period; however as this is a taxable benefit they have the option as to whether they wish to join the scheme. The benefit is available for the employee only, although family members may be enrolled in the scheme at discounted rates. They will be required to re-imburse the Company for family members via deductions from their salary at agreed intervals. PMI provide accelerated access to treatment for acute medical conditions such as a referral to a consultant or to a hospital for in-patient care. Full details of the Policy and an application form are available from the Group HR Executive. If they join our PMI scheme they will also have the option to join a health cash plan which provides an annual cash fund to spend on optical, dental, complementary therapies, health screening and diagnostic tests without GP referral.
Group Life Assurance
Following successful completion of the probationary period, the Company will provide employees with life assurance which in the event of their death while employed by the Company their estate will receive four times their annual basic salary as a lump sum. They will be asked to nominate a beneficiary for this, otherwise it will be paid to your estate as decided by their Will or probate. If they nominate a beneficiary it will be paid tax free. For this reason, they should complete the Expression of Wish Form and return it to the HR Executive to be retained for the trustees. This benefit is paid by the company and is not a taxable benefit.

Pricing

Price
£400 a licence a year
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@insource.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.