Artificial Intelligence
Our AI Studio is a web-based platform that allows users to instantly create, manage and deploy Virtual Agents within our no-code environment. Our drag-n-drop interface means you focus on designing the best customer experience possible, while we take care of the rest. Our solution is telephony and contact centre agnostic.
Features
- 24/7 Virtual Agent availability: citizen queries answered without queuing
- Simple monthly pricing: fixed licence cost provides long-term confidence
- PCI-DSS compliance: process payments without revealing information to agents
- Tone analyser: recognize stressed or annoyed callers
- Natural language processing: intent matching, entity extraction and dialog control
- Industry leading voice quality: multi-language HD synthetic voice
- Customer channel preference: e-mail, SMS, Social, Webchat
- Automate common queries: planning applications, waste handling, parking permits, etc.
- Appointment booking: citizens can book a time that suits them
- Full integration with Google DialogFlow, Amazon Lex and IBM Watson
Benefits
- Answer routine queries without tying up your contact centre staff
- Virtual agents cost less than live agents and work 24/7
- Supply answers from a web page or knowledge base
- Integrate to booking systems for face-to-face appointments or callbacks
- Contact centre and telephony agnostic: works with your existing systems
- Leading Conversational AI to address high volume/low complexity calls
Pricing
£450 a unit
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
4 5 9 6 1 2 1 1 8 6 5 4 8 0 6
Contact
CENTROLENE LIMITED
Chris Wells
Telephone: +44 7787 570 628
Email: chris.wells@centrolene.co.uk
Planning
- Planning service
- Yes
- How the planning service works
- Our virtual agent technology an act as a standalone service on a dedicated number, can integrate with your existing IVR menus or can fully replace your IVR. Interactions and integration are done at the PSTN layer, so our solution is totally independent of your existing contact centre and telephony infrastructure.
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- We can provide both online and bespoke training packages for technology enablement or digital organisational change.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- As part of our migration services we quality assure and peer assess our plans then support our customers. Our Migration team has extensive experience in migrating to/from numerous cloud platforms as well as continuous integration.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- As part of our implementation services we quality assure and peer assess our designs then support our customers in their own quality assurance exercises. Our QA team has extensive experience in numerous cloud platforms and performance test tools as well as continuous integration.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by a third-party organisation
- How the support service works
- See Support documentation
Service scope
- Service constraints
- Support is offered throughout the working week 0900-1700. Out of hours and weekends can be discussed upon request.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Email or online ticketing available 24/7/365, via an in country service desk.
Response times vary according to the support level. - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- WCAG 2.1 AA or EN 301 549
- Web chat accessibility testing
- AA Testing Support
- Support levels
- Our service is customised to the clients requirements. We provide subject matter experts, technical account managers and cloud support consultancy as part of the service.
Resellers
- Supplier type
- Reseller providing extra support
- Organisation whose services are being resold
- Talkdesk, Five9
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Equal opportunity
-
Equal opportunity
Centrolene is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Pricing
- Price
- £450 a unit
- Discount for educational organisations
- No